We are looking for experienced collections associates to join our team to support our network of customers. Join Australa's premier auto financier, a brand loved and trusted globally and by Australians. Great opportunity to further your experience in the collections and hardship space.

Well known in households and trusted by Australians and businesses to look after their financial needs, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.

Daily duties include:

Ensuring quality customer service in all touch points with customers
Support high call volumes
Be a point of contact for customer escalations
Collecting auto finance related debt, securing payments and developing payment plans
Represent the business in a positive way, demonstrating a high level of accountability and integrity
Liaising and communicating with multiple parts of the business
Consistently ensure metrics and kpi's are met

Ideally you will have had:

Experience in collections in a call centre environment is essential
Financial Services experience is desirable, but unsecured collections in any industry will be considered
Ability to engage with customers and offer tailored debt solutions
Consistently deliver in high stress, high pressure situations
Excellent verbal and written communication skills
Ability to understand and adapt accordingly to an agile working environment
Ability to work on a rotating roster.

Rosters:

This is a full time, 38 hr a week role
Please note, the contact centre is open from Monday – Thurs – 8:30am –8pm and Friday 8:30am – 6pm
The role will provide ongoing flexibility between working from home and the office based in Scoresby.

Be Rewarded with:

Full comprehensive training over 4-5 weeks. This will be conducted Monday - Friday during business hours
Competitve hourly rate
Work for Australia's largest auto financier

If the above matches your proffesional experience, please click apply now or alternatively get in touch with Isabelle Bonaventura. Successful candidates will need to be available for a mid March start.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.