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      • adelaide, south australia
      • contract
      • full-time
      Randstad are partnering with a global organisation to recruit multiple permanent part-time, full-time and casual positions in the Northern suburbs and Southern suburbs of Adelaide. This is a BRILLIANT opportunity for school leavers; graduates; or customer focused individuals who are looking for a career change to work in a contact centre environment with one of the leading providers of contact centre solutions and IT services. WHAT ARE WE LOOKING FOR?To be considered for this permanent role, you MUST be an AUSTRALIAN Citizen.You will have strong verbal communication - and be able to be clear and concise when handling calls made by the general public. You will receive excellent training - so no previous contact/call centre experience is required.What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! WHAT YOU GET IN RETURN? Flexible working arrangements ( full time, part time and casual hours available)Working onsite for one of the largest Contact Centre & IT services providersClose to public transportFull training providedOn-going support and developmentAccess to work with large government departmentsSupportive management teamOpportunity to progress your career To be considered for this opportunity, please click ‘apply now’At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are partnering with a global organisation to recruit multiple permanent part-time, full-time and casual positions in the Northern suburbs and Southern suburbs of Adelaide. This is a BRILLIANT opportunity for school leavers; graduates; or customer focused individuals who are looking for a career change to work in a contact centre environment with one of the leading providers of contact centre solutions and IT services. WHAT ARE WE LOOKING FOR?To be considered for this permanent role, you MUST be an AUSTRALIAN Citizen.You will have strong verbal communication - and be able to be clear and concise when handling calls made by the general public. You will receive excellent training - so no previous contact/call centre experience is required.What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! WHAT YOU GET IN RETURN? Flexible working arrangements ( full time, part time and casual hours available)Working onsite for one of the largest Contact Centre & IT services providersClose to public transportFull training providedOn-going support and developmentAccess to work with large government departmentsSupportive management teamOpportunity to progress your career To be considered for this opportunity, please click ‘apply now’At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • ballarat, victoria
      • contract
      • full-time
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat.Duties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions, and must be available to commence on the 3rd of November 2021.Applications for these roles close on the 14th of October 2021If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat.Duties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions, and must be available to commence on the 3rd of November 2021.Applications for these roles close on the 14th of October 2021If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • bedford park, south australia
      • permanent
      • full-time
      Do you have a passion for the finance world and are looking for your next career move that will offer growth within a supportive environment? Randstad are currently seeking career minded customer service and administration professionals to join one of Australia’s largest financial institutions. This is a great opportunity to take your customer service career to the next level! The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entale taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. This role will have a heavy focus on the superannuation department. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and superannuation funds for each customersContributing to the development and continuous improvement of customer experienceThe ideal candidate will have:Strong background in customer serviceStrong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyImportant information about the role:Commencement date 29/11/21Permanent full time positionRoster will be Monday through to FridayRotating roster 8am - 6pm (overtime available)Bedford Park locationApplications: If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Do you have a passion for the finance world and are looking for your next career move that will offer growth within a supportive environment? Randstad are currently seeking career minded customer service and administration professionals to join one of Australia’s largest financial institutions. This is a great opportunity to take your customer service career to the next level! The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entale taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. This role will have a heavy focus on the superannuation department. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and superannuation funds for each customersContributing to the development and continuous improvement of customer experienceThe ideal candidate will have:Strong background in customer serviceStrong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyImportant information about the role:Commencement date 29/11/21Permanent full time positionRoster will be Monday through to FridayRotating roster 8am - 6pm (overtime available)Bedford Park locationApplications: If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • bedford park, south australia
      • permanent
      • full-time
      Are you looking to upskill your current customer service skills and want to try a new industry? Are you a fast learner and have a can do attitude? Then please read more about this awesome opportunity to work as a Junior Receptionist!This is a great opportunity in a professional customer facing role, working for a reputable accounting based company. Excellent communication skills, strong work ethic and ability to work well in a fast paced environment is key. You will need to be available to commence work Monday to Friday with full-time availability and start/ finish time to be confirmed.Your duties will include:Providing excellent Customer Service and Administration assistance to internal staff and external clients.Handle all incoming reception calls and visitors in a friendly and prompt mannerOffice management so ordering kitchen and stationary supplies as neededKeeping the workspace tidy and well presented at all timesUpdating client files and maintaining client confidentiality at all timesSetting up meeting rooms and organising catering if applicableUsing spreadsheets to prepare of reports and quotesProviding general administration assistance when required such as scanning and printing documentsTo be the ideal candidate:You will have come from a similar role in Administration or Customer Service in a service-based business including retail, hospitality etc. You will be an exceptional communicator, have excellent prioritising and organising skills, good computer skills (Word, Excel), have a high attention to detail and be motivated/ enthusiastic and be professional in appearance and communication.Interested?Please click 'apply now' to apply online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Are you looking to upskill your current customer service skills and want to try a new industry? Are you a fast learner and have a can do attitude? Then please read more about this awesome opportunity to work as a Junior Receptionist!This is a great opportunity in a professional customer facing role, working for a reputable accounting based company. Excellent communication skills, strong work ethic and ability to work well in a fast paced environment is key. You will need to be available to commence work Monday to Friday with full-time availability and start/ finish time to be confirmed.Your duties will include:Providing excellent Customer Service and Administration assistance to internal staff and external clients.Handle all incoming reception calls and visitors in a friendly and prompt mannerOffice management so ordering kitchen and stationary supplies as neededKeeping the workspace tidy and well presented at all timesUpdating client files and maintaining client confidentiality at all timesSetting up meeting rooms and organising catering if applicableUsing spreadsheets to prepare of reports and quotesProviding general administration assistance when required such as scanning and printing documentsTo be the ideal candidate:You will have come from a similar role in Administration or Customer Service in a service-based business including retail, hospitality etc. You will be an exceptional communicator, have excellent prioritising and organising skills, good computer skills (Word, Excel), have a high attention to detail and be motivated/ enthusiastic and be professional in appearance and communication.Interested?Please click 'apply now' to apply online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • bedford park, south australia
      • permanent
      • full-time
      Do you have a passion for the finance world and are looking for your next career move that will offer growth within a supportive environment? Randstad are currently seeking career minded customer service and administration professionals to join one of Australia’s largest financial institutions. This is a great opportunity to take your customer service career to the next level! The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entale taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. This role will have a heavy focus on the superannuation department. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and superannuation funds for each customersContributing to the development and continuous improvement of customer experience The ideal candidate will have:Strong background in customer serviceStrong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy Important information about the role:Commencement date 29/11/21Permanent full time positionRoster will be Monday through to Friday Rotating roster 8am - 6pm (overtime available) Bedford Park location Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Do you have a passion for the finance world and are looking for your next career move that will offer growth within a supportive environment? Randstad are currently seeking career minded customer service and administration professionals to join one of Australia’s largest financial institutions. This is a great opportunity to take your customer service career to the next level! The main core of this role is to provide excellent customer service satisfaction to customers, and will include a mix of administration, processing, email and phone communication. This role will entale taking a high volume of inbound calls. You will be working in a busy fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. This role will have a heavy focus on the superannuation department. Tasks include, but are not limited to:Facilitate a high volume of inbound enquiries regarding customer superannuation and insuranceProvide knowledge around products and servicesAct with urgency and respond to customer inquiries or requests immediately (phone and email)Regular contact with customers and advisers to maintain and develop business relationshipsProvide accurate information regarding insurance and superannuation funds for each customersContributing to the development and continuous improvement of customer experience The ideal candidate will have:Strong background in customer serviceStrong administration and processing skillsProfessionalism resilience and empathy when handling inbound and outbound callsPossess strong communication skills, written and verbalHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy Important information about the role:Commencement date 29/11/21Permanent full time positionRoster will be Monday through to Friday Rotating roster 8am - 6pm (overtime available) Bedford Park location Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • permanent
      • AU$54 - AU$55, per year, plus a 15% bonus
      • full-time
      Your new companyYour new company is one of the leading Insurance brands in Australia. The culture is hardworking but a fun and vibrant environment, with an aim to simplify a customer's journey. They foster a diverse work culture and a positive team attitude, where employees are valued and recognised for their efforts and commitment. Your benefitsFull time permanent role with career progressionBased in Sydney Olympic Park close to train stationOnly 2 days at office the rest at home!Monday- Friday- say goodbye to weekend workWorking hours 9-5 no late eveningsLots of opportunity to expand your knowledge and growClose to shops, cafes and restaurantsJoin a team of industry professionals6 weeks of valuable and supportive training15% bonus available Your skills and experienceCustomer Service experience is a mustA passion for servicing customers with support and empathyEnjoy working in a fast paced environmentExcellent communication skills, written and verbalRazor sharp eye for detailTeam Player with strong customer focus Your new roleAssist in providing customers with solutionsHandle all incoming claims and queriesEnsure all emails, administration and quotes are compliant with regulationAssist Australians with natural disasters Your next stepTo launch your career, click 'apply now' with an updated copy of your CV or contact Clio Lenzi on clio.lenzi@randstad.com.au or call 0280951733 to discuss furtherAustralian Citizens or Permanent Residents are welcome to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your new companyYour new company is one of the leading Insurance brands in Australia. The culture is hardworking but a fun and vibrant environment, with an aim to simplify a customer's journey. They foster a diverse work culture and a positive team attitude, where employees are valued and recognised for their efforts and commitment. Your benefitsFull time permanent role with career progressionBased in Sydney Olympic Park close to train stationOnly 2 days at office the rest at home!Monday- Friday- say goodbye to weekend workWorking hours 9-5 no late eveningsLots of opportunity to expand your knowledge and growClose to shops, cafes and restaurantsJoin a team of industry professionals6 weeks of valuable and supportive training15% bonus available Your skills and experienceCustomer Service experience is a mustA passion for servicing customers with support and empathyEnjoy working in a fast paced environmentExcellent communication skills, written and verbalRazor sharp eye for detailTeam Player with strong customer focus Your new roleAssist in providing customers with solutionsHandle all incoming claims and queriesEnsure all emails, administration and quotes are compliant with regulationAssist Australians with natural disasters Your next stepTo launch your career, click 'apply now' with an updated copy of your CV or contact Clio Lenzi on clio.lenzi@randstad.com.au or call 0280951733 to discuss furtherAustralian Citizens or Permanent Residents are welcome to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Randstad has a rare permanent full time opportunity for those wanting to work from home and are looking to kick start their career inside the finance world!! This role will be focusing on salary packaging, the role will be phone based and responsible for providing support to customers on a regular basis. You will be responsible for navigating multiple systems and must have a high attention to detail. Full training on products and systems will be provided. For the right applicants, this role offers an entry into this incredible industry and offers great pathways for career development and growth.About you: Must have a willingness to learn Passion for the finance industry Good attitude and positive phone mannerCustomer service focused and proven customer service experienceImportant information Commencement date 1st of November 20218 weeks training from commencement, based in CBD location (monday to friday 8:30-5pm)Work from home after completion of training (laptop, keyboard, mouse and headset provided)Rotating roster 7am - 7pm Monday - Friday (roster provided 4 weeks in advance)Must be able to clear back ground checksCustomer service focused and proven customer service experienceIf this sounds like you, we would love to hear from you!! Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad has a rare permanent full time opportunity for those wanting to work from home and are looking to kick start their career inside the finance world!! This role will be focusing on salary packaging, the role will be phone based and responsible for providing support to customers on a regular basis. You will be responsible for navigating multiple systems and must have a high attention to detail. Full training on products and systems will be provided. For the right applicants, this role offers an entry into this incredible industry and offers great pathways for career development and growth.About you: Must have a willingness to learn Passion for the finance industry Good attitude and positive phone mannerCustomer service focused and proven customer service experienceImportant information Commencement date 1st of November 20218 weeks training from commencement, based in CBD location (monday to friday 8:30-5pm)Work from home after completion of training (laptop, keyboard, mouse and headset provided)Rotating roster 7am - 7pm Monday - Friday (roster provided 4 weeks in advance)Must be able to clear back ground checksCustomer service focused and proven customer service experienceIf this sounds like you, we would love to hear from you!! Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • AU$28.08 per hour
      • full-time
      Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to work from their Fortitude Valley location.As a Customer Service Specialist you will be required to deliver exceptional customer service and assist with the processing COVID-19 Vaccine Records and taking inbound calls from the public and assisting with any enquiries that they may have.We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen.As this role is working alongside a Federal Government Department you MUST be an Australian Citizen to be successful.To be successful for the role you must have the following:Demonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screensBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experienceAbout the roleYou MUST be available to start on Tuesday 28th of SeptemberMust be available for compulsory 5 days trainingBe available Monday to Sunday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super; penalty rates will applyMust be able to pass a criminal history checkLocation: Fortitude valleyAs this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours.This role is now available to take application until the 27th of September!If this role sounds like the right role for you please click APPLY NOW!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to work from their Fortitude Valley location.As a Customer Service Specialist you will be required to deliver exceptional customer service and assist with the processing COVID-19 Vaccine Records and taking inbound calls from the public and assisting with any enquiries that they may have.We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen.As this role is working alongside a Federal Government Department you MUST be an Australian Citizen to be successful.To be successful for the role you must have the following:Demonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screensBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experienceAbout the roleYou MUST be available to start on Tuesday 28th of SeptemberMust be available for compulsory 5 days trainingBe available Monday to Sunday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super; penalty rates will applyMust be able to pass a criminal history checkLocation: Fortitude valleyAs this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours.This role is now available to take application until the 27th of September!If this role sounds like the right role for you please click APPLY NOW!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • permanent
      • full-time
      Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Brisbane Region Concentrix are looking for experienced customer service officers that are available immediately.Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to Brisbane. As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the role?As a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service. What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalExperience in Tourism, Hospitality or Retail are highly regarded.If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Any questions about the role can be directed to brisbaneassessmentcentre@randstad.com.auApplicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Brisbane Region Concentrix are looking for experienced customer service officers that are available immediately.Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to Brisbane. As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the role?As a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service. What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalExperience in Tourism, Hospitality or Retail are highly regarded.If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Any questions about the role can be directed to brisbaneassessmentcentre@randstad.com.auApplicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • full-time
      Our client, a large global organisation, is growing their support team and as such are looking for 2 Service Desk / Help Desk support analyst for an initial 10 month contract based in wollongong. This position will see you providing both Phone and email support to clients within the technology space.We are looking for people that are able to start as soon as possible and are strong communicators with excellent customer service skills.Skills / Responsibilities:Previous O365, MS Office suite experienceActive DirectoryTroubleshooting experience across both Hardware and SoftwareStrong Customer Service SkillsPrevious experience working in a Service Desk / IT Support roleIf you are looking for your next long term challenge and would like to hear more, please send through an updated resume using the apply link below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client, a large global organisation, is growing their support team and as such are looking for 2 Service Desk / Help Desk support analyst for an initial 10 month contract based in wollongong. This position will see you providing both Phone and email support to clients within the technology space.We are looking for people that are able to start as soon as possible and are strong communicators with excellent customer service skills.Skills / Responsibilities:Previous O365, MS Office suite experienceActive DirectoryTroubleshooting experience across both Hardware and SoftwareStrong Customer Service SkillsPrevious experience working in a Service Desk / IT Support roleIf you are looking for your next long term challenge and would like to hear more, please send through an updated resume using the apply link below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • permanent
      • full-time
      Come and join ReAmped Energy, Australia’s fastest growing energy company. Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia. With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsThe talents you bring: Experience in complaints 2+ years customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team player People personWho you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines. This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Come and join ReAmped Energy, Australia’s fastest growing energy company. Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia. With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsThe talents you bring: Experience in complaints 2+ years customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team player People personWho you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines. This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • chullora, new south wales
      • permanent
      • full-time
      Your New Company This is your exclusive chance to work for a globally renowned car manufacturing company located in Chullora. This business is recognised for their luxury products, global presence and incredible team culture. Your New Role As the Call Centre Representative, you will be responsible for providing customer support to customers regarding their vehicles. You will be reporting directly into the Customer Services Manager, who is highly regarded within the business for their friendly and supportive leadership style. Your Main ResponsibilitiesLiaising with customers and car dealerships regarding car repairsUpdating the system with customer informationOrganising payment plans for customersAnswering customer enquiries regarding their repairsInforming customers of unforeseen delays or problemsYour Company BenefitsWork for a prestigious brand recognised worldwideFlexibility to work from home after initial training periodCompany wide health & well-being initiativesFree parking on siteLaptop and headset providedAnnual Performance Bonuses$50,000 + super starting salary with the potential to increase as your capabilities developFull training to start with ongoing learning and development opportunitiesAttractive car leasing rates for you and your familyYour ExperiencePrevious experience in customer service, call centre, customer support, disputes, complaints, reception, administration, sales, retail or any customer facing rolesClear and concise communication skillsIntermediate MS Office skillsIf this sounds like you, please click APPLY NOW, or for a confidential conversation please contact Anastasia Watson on Anastasia.Watson@randstad.com.au or 8215 1070. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New Company This is your exclusive chance to work for a globally renowned car manufacturing company located in Chullora. This business is recognised for their luxury products, global presence and incredible team culture. Your New Role As the Call Centre Representative, you will be responsible for providing customer support to customers regarding their vehicles. You will be reporting directly into the Customer Services Manager, who is highly regarded within the business for their friendly and supportive leadership style. Your Main ResponsibilitiesLiaising with customers and car dealerships regarding car repairsUpdating the system with customer informationOrganising payment plans for customersAnswering customer enquiries regarding their repairsInforming customers of unforeseen delays or problemsYour Company BenefitsWork for a prestigious brand recognised worldwideFlexibility to work from home after initial training periodCompany wide health & well-being initiativesFree parking on siteLaptop and headset providedAnnual Performance Bonuses$50,000 + super starting salary with the potential to increase as your capabilities developFull training to start with ongoing learning and development opportunitiesAttractive car leasing rates for you and your familyYour ExperiencePrevious experience in customer service, call centre, customer support, disputes, complaints, reception, administration, sales, retail or any customer facing rolesClear and concise communication skillsIntermediate MS Office skillsIf this sounds like you, please click APPLY NOW, or for a confidential conversation please contact Anastasia Watson on Anastasia.Watson@randstad.com.au or 8215 1070. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • full-time
      The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • parramatta, new south wales
      • permanent
      • full-time
      Your new company This organisation is the wealth management arm of a Big 4 Bank. They thrive upon building and maintaining customer relationships, being a leader in the community and implementing improvement strategies. Your new roleServicing inbound calls from internal and externals customers and employers enquiries across superannuation/investments products and servicesWorking in a high energy and motivating structured team environmentMeeting and exceeding customer focused Key Performance IndicatorsYour skillset and experienceCustomer Service experience is essential, open to industryUniversity degree within Business/Finance is desiredExcellent communication skills, written and verbalStrong multitasking skills and the ability to work in a dynamic environmentPlease note: All applicants must be an Australian Citizen or Permanent Resident. Your benefits Gain the opportunity to progress within a reputable company. Your new role will provide you with the chance to enhance your skills and develop your knowledge in the wealth industry. Your new team is collaborative and engaging, which presents a diverse and positive work culture. Enjoy the convenience of working nearby the train station, shops and restaurants/cafes in the heart of Paramatta. Your next step To launch your career, click 'apply now' with an updated copy of your CV or contact Sandra Sadaka, on sandra.sadaka@randstad.com.au or 02 8095 1752 to discuss further. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your new company This organisation is the wealth management arm of a Big 4 Bank. They thrive upon building and maintaining customer relationships, being a leader in the community and implementing improvement strategies. Your new roleServicing inbound calls from internal and externals customers and employers enquiries across superannuation/investments products and servicesWorking in a high energy and motivating structured team environmentMeeting and exceeding customer focused Key Performance IndicatorsYour skillset and experienceCustomer Service experience is essential, open to industryUniversity degree within Business/Finance is desiredExcellent communication skills, written and verbalStrong multitasking skills and the ability to work in a dynamic environmentPlease note: All applicants must be an Australian Citizen or Permanent Resident. Your benefits Gain the opportunity to progress within a reputable company. Your new role will provide you with the chance to enhance your skills and develop your knowledge in the wealth industry. Your new team is collaborative and engaging, which presents a diverse and positive work culture. Enjoy the convenience of working nearby the train station, shops and restaurants/cafes in the heart of Paramatta. Your next step To launch your career, click 'apply now' with an updated copy of your CV or contact Sandra Sadaka, on sandra.sadaka@randstad.com.au or 02 8095 1752 to discuss further. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • temporary
      • AU$50.00 - AU$55.00, per hour, Superannuation
      • full-time
      Your New Company This is an exciting opportunity to join a well established Utilities company located in their site office in Sydney CBD. This business is rapidly growing and is seeking an experienced Case Officer to join their team on a contract basis. Your New RoleAs a Case Officer you will be working in a close knit team that manages end to end workers compensation claims that are a mix between physical and psychological claims. Review incidents and injuries from company employees Perform end to end case management of Workers Compensation claims Assist with the development of continuous improvement and payment claimsProvide advice to leaders and employees in regards to workers compensation matters Stakeholder management and engagement The Benefits Temporary role with an immediate start - opportunity to extend long termCentral location based in Haymarket near Central Station Working from home opportunitiesWork within an inclusive and supportive team About YouPrevious experience as a Case Officer, Case Manager, Workers Compensation Officer is essentialStrong communication skills both written and verbalProven ability to multitask and handle multiple cases simultaneouslyAbility to work in a fast paced environment If this sounds like you, APPLY NOW, or for a confidential discussion, please call Cevina Feng on 8215 1015 or email cevina.feng@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New Company This is an exciting opportunity to join a well established Utilities company located in their site office in Sydney CBD. This business is rapidly growing and is seeking an experienced Case Officer to join their team on a contract basis. Your New RoleAs a Case Officer you will be working in a close knit team that manages end to end workers compensation claims that are a mix between physical and psychological claims. Review incidents and injuries from company employees Perform end to end case management of Workers Compensation claims Assist with the development of continuous improvement and payment claimsProvide advice to leaders and employees in regards to workers compensation matters Stakeholder management and engagement The Benefits Temporary role with an immediate start - opportunity to extend long termCentral location based in Haymarket near Central Station Working from home opportunitiesWork within an inclusive and supportive team About YouPrevious experience as a Case Officer, Case Manager, Workers Compensation Officer is essentialStrong communication skills both written and verbalProven ability to multitask and handle multiple cases simultaneouslyAbility to work in a fast paced environment If this sounds like you, APPLY NOW, or for a confidential discussion, please call Cevina Feng on 8215 1015 or email cevina.feng@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • full-time
      Are you passionate about providing high level customer service and highly organised with strong attention to detail? Randstad is currently recruiting for a Candidate Support Office for a permanent full-time position to join a Not-For-Profit organisation located in Melbourne CBD.About your new roleCustomer service dutiesMain point of contact for customer enquiriesProvide high level of customer service to key stakeholdersManage email inbox Manage Phone enquiries and issue and seek to resolve in first callAssist with on-site duties, including providing support for the on-site registration of candidatesProactively prepare and send candidate communications and mail-outsRecordsMaintain electronic and hard copy candidate records and undertake data integrity checksMaintain application and candidate listAssist with migration of records onto new CRMAdmin supportCoordinate administrative process relating to candidatesSet up general office management systems including filing system and databaseOther duties as requiredAbout youExcellent customer service skills.Excellent written and oral communication skills with proven ability to liaise with a range of individuals including those from non-English speaking background.Organisational skills, including demonstrated attention to detail and the ability to prioritise and meet deadlines.High level computer skills.Proven ability to work collaboratively with staff at all levels.Proven ability to ensure compliance with protocols and rigorous maintenance of records.Proven data entry experience with a high degree of speed and accuracy.Ability to draft correspondence by email and use standard Microsoft Word templates from a client management database system. If you are interested in this position please apply through pressing APPLY NOW or send your CV to emily.astbury@randstad.com.au. Successful candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Are you passionate about providing high level customer service and highly organised with strong attention to detail? Randstad is currently recruiting for a Candidate Support Office for a permanent full-time position to join a Not-For-Profit organisation located in Melbourne CBD.About your new roleCustomer service dutiesMain point of contact for customer enquiriesProvide high level of customer service to key stakeholdersManage email inbox Manage Phone enquiries and issue and seek to resolve in first callAssist with on-site duties, including providing support for the on-site registration of candidatesProactively prepare and send candidate communications and mail-outsRecordsMaintain electronic and hard copy candidate records and undertake data integrity checksMaintain application and candidate listAssist with migration of records onto new CRMAdmin supportCoordinate administrative process relating to candidatesSet up general office management systems including filing system and databaseOther duties as requiredAbout youExcellent customer service skills.Excellent written and oral communication skills with proven ability to liaise with a range of individuals including those from non-English speaking background.Organisational skills, including demonstrated attention to detail and the ability to prioritise and meet deadlines.High level computer skills.Proven ability to work collaboratively with staff at all levels.Proven ability to ensure compliance with protocols and rigorous maintenance of records.Proven data entry experience with a high degree of speed and accuracy.Ability to draft correspondence by email and use standard Microsoft Word templates from a client management database system. If you are interested in this position please apply through pressing APPLY NOW or send your CV to emily.astbury@randstad.com.au. Successful candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • east maitland, new south wales
      • permanent
      • AU$22.85 - AU$22.85, per hour, shft loading/penalties & super
      • full-time
      Multiple permanent positions in Financial Services starting this month$1,000 sign on bonus, rewards and recognition incentives Central Maitland location, close to public transportDo you have an interest in banking and a passion for helping people? Are you ready to take the next step in your customer service career? THE ROLEAre you looking for your next opportunity and enjoy all aspects of customer service? You have come to the right place! When you join this high energy contact centre and become a Customer Service Representative with this organisation you are responsible for delivering a customer experience that goes above and beyond on every call. No sales!The primary hours of work is between 6am - 10pm over a 7 day roster, you will need to be available to work across these hours. YOUYou are motivated to achieve your goals in every aspect and have a natural ability to hold genuine conversations, engaging customers from the get goYou have the ability to problem solve and provide tailored solutions to a wide customer base along with accomplishing KPIs along the wayYou are flexible and available to work a rotating shift work roster in a 24/7 environment and are prepared to work weekends and afternoons (primary hours between 6am-10pm)Applicants from retail and hospitality background encouraged to apply!THE BENEFITS$1,000 sign on bonus!A fully stocked chill-out zone including foxtel, iPads and a breakfast bar plus many other perks and incentives​A professional team and the opportunity to join a reputable banking organisation located in Maitland2 week full-time paid training course, with ongoing support and development to reach your career goalsThe opportunity to earn great prizes and incentives APPLYThis is an awesome opportunity so don’t miss out and click ‘apply now’ or for more information, you can contact Randstad on 4032 7350 for a confidential discussion. Don’t hold back, we start progressing applications today!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Multiple permanent positions in Financial Services starting this month$1,000 sign on bonus, rewards and recognition incentives Central Maitland location, close to public transportDo you have an interest in banking and a passion for helping people? Are you ready to take the next step in your customer service career? THE ROLEAre you looking for your next opportunity and enjoy all aspects of customer service? You have come to the right place! When you join this high energy contact centre and become a Customer Service Representative with this organisation you are responsible for delivering a customer experience that goes above and beyond on every call. No sales!The primary hours of work is between 6am - 10pm over a 7 day roster, you will need to be available to work across these hours. YOUYou are motivated to achieve your goals in every aspect and have a natural ability to hold genuine conversations, engaging customers from the get goYou have the ability to problem solve and provide tailored solutions to a wide customer base along with accomplishing KPIs along the wayYou are flexible and available to work a rotating shift work roster in a 24/7 environment and are prepared to work weekends and afternoons (primary hours between 6am-10pm)Applicants from retail and hospitality background encouraged to apply!THE BENEFITS$1,000 sign on bonus!A fully stocked chill-out zone including foxtel, iPads and a breakfast bar plus many other perks and incentives​A professional team and the opportunity to join a reputable banking organisation located in Maitland2 week full-time paid training course, with ongoing support and development to reach your career goalsThe opportunity to earn great prizes and incentives APPLYThis is an awesome opportunity so don’t miss out and click ‘apply now’ or for more information, you can contact Randstad on 4032 7350 for a confidential discussion. Don’t hold back, we start progressing applications today!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • gold coast, queensland
      • permanent
      • AU$48,500 - AU$48,500, per year, Plus Super and penalties
      • full-time
      Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for experienced customer service officers that are available immediately.Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the roleAs a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full Time10 weeks paid training with ongoing support and genuine career progression opportunitiesCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalExperience in Tourism, Hospitality or Retail are highly regarded.If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Any questions about the role can be directed to jasmine.houlahan@randstad.com.au / 07 3100 7015 [link removed].Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for experienced customer service officers that are available immediately.Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the roleAs a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full Time10 weeks paid training with ongoing support and genuine career progression opportunitiesCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalExperience in Tourism, Hospitality or Retail are highly regarded.If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Any questions about the role can be directed to jasmine.houlahan@randstad.com.au / 07 3100 7015 [link removed].Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • ipswich, queensland
      • temporary
      • full-time
      - November start date! - Exceptional hourly rate $41.31per hour + super - Located in the heart of Ipswich CBD close to public transportRandstad is currently partnering with a well known large Government Department on an exciting new opportunity. Due to growth within the department we are actively seeking resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background with at least 2+ years of high volume inbound and outbound call centre experience. You will be persistent and will display high empathy when dealing with customers. Key Responsibilities of your new opportunity:Provide high levels of professional customer service Adhere to client engagement standards Analysing and interpreting legislation Make good judgment in order to make effective decisions High level of accurate data entry Ensure you meet and comply with deadlines Experience achieving KPIS Will work as a team player Work collaboratively to identify improvementsAbout you:Experience in debt collection is highly desirable but not essentialExperience in a high volume inbound and outbound call centre mandatory Exceptional communication both written and verbalAbility to adapt to new systems Able to interact with a client base Show persistence when dealing with customers You will have high levels of resilience and negotiation skills Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a well known Government department.This opportunity won’t be available for long. Please click on the apply button to be considered for this opportunity. Please appreciate that only successful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      - November start date! - Exceptional hourly rate $41.31per hour + super - Located in the heart of Ipswich CBD close to public transportRandstad is currently partnering with a well known large Government Department on an exciting new opportunity. Due to growth within the department we are actively seeking resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background with at least 2+ years of high volume inbound and outbound call centre experience. You will be persistent and will display high empathy when dealing with customers. Key Responsibilities of your new opportunity:Provide high levels of professional customer service Adhere to client engagement standards Analysing and interpreting legislation Make good judgment in order to make effective decisions High level of accurate data entry Ensure you meet and comply with deadlines Experience achieving KPIS Will work as a team player Work collaboratively to identify improvementsAbout you:Experience in debt collection is highly desirable but not essentialExperience in a high volume inbound and outbound call centre mandatory Exceptional communication both written and verbalAbility to adapt to new systems Able to interact with a client base Show persistence when dealing with customers You will have high levels of resilience and negotiation skills Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a well known Government department.This opportunity won’t be available for long. Please click on the apply button to be considered for this opportunity. Please appreciate that only successful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • ipswich, queensland
      • temporary
      • full-time
      - November start date! - Exceptional hourly rate $41.31per hour + super - Located in the heart of Ipswich CBD close to public transportRandstad is currently partnering with a well known large Government Department on an exciting new opportunity. Due to growth within the department we are actively seeking resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background with at least 2+ years of high volume inbound and outbound call centre experience. You will be persistent and will display high empathy when dealing with customers. Key Responsibilities of your new opportunity:Provide high levels of professional customer service Adhere to client engagement standards Analysing and interpreting legislation Make good judgment in order to make effective decisions High level of accurate data entry Ensure you meet and comply with deadlines Experience achieving KPIS Will work as a team player Work collaboratively to identify improvementsAbout you:Experience in debt collection is highly desirable but not essentialExperience in a high volume inbound and outbound call centre mandatory Exceptional communication both written and verbalAbility to adapt to new systems Able to interact with a client base Show persistence when dealing with customers You will have high levels of resilience and negotiation skills Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a well known Government department.This opportunity won’t be available for long. Please click on the apply button to be considered for this opportunity. Please appreciate that only successful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      - November start date! - Exceptional hourly rate $41.31per hour + super - Located in the heart of Ipswich CBD close to public transportRandstad is currently partnering with a well known large Government Department on an exciting new opportunity. Due to growth within the department we are actively seeking resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background with at least 2+ years of high volume inbound and outbound call centre experience. You will be persistent and will display high empathy when dealing with customers. Key Responsibilities of your new opportunity:Provide high levels of professional customer service Adhere to client engagement standards Analysing and interpreting legislation Make good judgment in order to make effective decisions High level of accurate data entry Ensure you meet and comply with deadlines Experience achieving KPIS Will work as a team player Work collaboratively to identify improvementsAbout you:Experience in debt collection is highly desirable but not essentialExperience in a high volume inbound and outbound call centre mandatory Exceptional communication both written and verbalAbility to adapt to new systems Able to interact with a client base Show persistence when dealing with customers You will have high levels of resilience and negotiation skills Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a well known Government department.This opportunity won’t be available for long. Please click on the apply button to be considered for this opportunity. Please appreciate that only successful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • AU$36.00 per hour
      • full-time
      Randstad are excited to be recruiting for our valued client who are on the lookout for experienced contact centre professionals who want to join a growing Federal Government department as a Customer Service Officer. You will be respectful and energetic to maintain a positive outlook. The Customer Service Officer is the front line of customer service for jobseekers and members of the public facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government programmes. Main Duties of a Customer Service Officer:Monday to Friday rostered between 8am to 6pm, full time positionHigh volume inbound callsResolve enquiries which require investigation and analysisManage enquiries via telephone, email and written correspondencePrepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with who have:Experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skillsHighly developed oral and written communication (30 WPM, 98% accuracy)Negotiation and liaison skillsUnderstanding of government programmes and initiatives are desirable but not essentialYou must be an Australian Citizen to applyWhat you’ll receiveStep into working in the federal governmentAbility to work as a member of a virtual team, contribute ideas and demonstrate initiative and flexibility.Attractive hourly rate3 month contract with possibility of extension for the right candidateDedicated Randstad consultant Please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are excited to be recruiting for our valued client who are on the lookout for experienced contact centre professionals who want to join a growing Federal Government department as a Customer Service Officer. You will be respectful and energetic to maintain a positive outlook. The Customer Service Officer is the front line of customer service for jobseekers and members of the public facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government programmes. Main Duties of a Customer Service Officer:Monday to Friday rostered between 8am to 6pm, full time positionHigh volume inbound callsResolve enquiries which require investigation and analysisManage enquiries via telephone, email and written correspondencePrepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with who have:Experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skillsHighly developed oral and written communication (30 WPM, 98% accuracy)Negotiation and liaison skillsUnderstanding of government programmes and initiatives are desirable but not essentialYou must be an Australian Citizen to applyWhat you’ll receiveStep into working in the federal governmentAbility to work as a member of a virtual team, contribute ideas and demonstrate initiative and flexibility.Attractive hourly rate3 month contract with possibility of extension for the right candidateDedicated Randstad consultant Please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • parramatta, new south wales
      • temporary
      • AU$30.00 - AU$31.00, per hour, Attractive Penalty Rates
      • full-time
      This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions. Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity. Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions. Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity. Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • AU$31.00 - AU$32.00, per hour, $31.25 p/h + super
      • full-time
      Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + superClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you? Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + superClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you? Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • temporary
      • AU$28.00 - AU$29.00 per hour
      • full-time
      Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their inbound banking support team that acts as the first point of contact for customers. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for customersHandle customer enquiries, resolving issues and managing any escalationsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 9pm and occasional weekendsAvailable to attend a virtual group interview Friday 15th at 9am Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their inbound banking support team that acts as the first point of contact for customers. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for customersHandle customer enquiries, resolving issues and managing any escalationsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 9pm and occasional weekendsAvailable to attend a virtual group interview Friday 15th at 9am Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • loganholme, queensland
      • contract
      • full-time
      Storm Season ClaimsInbound Customer ServiceLoganholme LocationParking on site$30.14 per hour + superOngoing contracts up to 6 monthsRandstad are currently recruiting on an ongoing basis for our valued client based in Loganholme. This is an inbound customer service role and we are looking for people with strong customer service focus and who are able to work full time. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you About the position:Take a high volume of inbound calls from customers and other key stakeholders Register jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processGeneral AdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in call centre is highly desirableConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied rolePlease note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Storm Season ClaimsInbound Customer ServiceLoganholme LocationParking on site$30.14 per hour + superOngoing contracts up to 6 monthsRandstad are currently recruiting on an ongoing basis for our valued client based in Loganholme. This is an inbound customer service role and we are looking for people with strong customer service focus and who are able to work full time. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you About the position:Take a high volume of inbound calls from customers and other key stakeholders Register jobs and liaise with assessors to complete inspectionsMaintaining and updating electronic recordsCustomer support throughout the claims processGeneral AdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in call centre is highly desirableConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied rolePlease note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • permanent
      • AU$70,000 - AU$80,000, per year, Superannuation
      • full-time
      About the Company You will be working for a renowned multinational property company located in Sydney CBD. This business is known within the market for their tailored service offering and diverse portfolio of luxury clients. Your New Role As the Customer Service Manager, you will be responsible for providing an exceptional customer experience for all on site clients. The role is perfect for someone who has experience in growing customer relationships, leading a team and someone who strives for excellence. Your Main Responsibilities Analyse customer accounts and identify areas for improvementManage a collaborative office support teamDevelop and maintain customer relationshipsDefine goals to improve productivity and service levelsAssist with client requests or escalations as neededBenefits to You Ongoing and consistent training and developmentUnlimited progression opportunitiesIncrease your network with influential stakeholdersDiverse and collaborative team cultureWork for a highly regarded companyAbout You Previous People Management, Customer Service, Client Services or Relationship Manager,Solutions-orientated with strong initiativePartnership builderPrevious leadership experienceProfessional and confident mannerIf you are interested in this role, please press APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      About the Company You will be working for a renowned multinational property company located in Sydney CBD. This business is known within the market for their tailored service offering and diverse portfolio of luxury clients. Your New Role As the Customer Service Manager, you will be responsible for providing an exceptional customer experience for all on site clients. The role is perfect for someone who has experience in growing customer relationships, leading a team and someone who strives for excellence. Your Main Responsibilities Analyse customer accounts and identify areas for improvementManage a collaborative office support teamDevelop and maintain customer relationshipsDefine goals to improve productivity and service levelsAssist with client requests or escalations as neededBenefits to You Ongoing and consistent training and developmentUnlimited progression opportunitiesIncrease your network with influential stakeholdersDiverse and collaborative team cultureWork for a highly regarded companyAbout You Previous People Management, Customer Service, Client Services or Relationship Manager,Solutions-orientated with strong initiativePartnership builderPrevious leadership experienceProfessional and confident mannerIf you are interested in this role, please press APPLY NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • temporary
      • AU$30.00 - AU$32.00, per hour, Super
      • full-time
      Customer Service RepresentativeOngoing temp role | Onsite ParkingWell known Logistics Organisation | Glendenning AreaUp to $32.00 per hour + super depending on experience The CompanyLeading Transport & Logistics provider with a strong reputation in the market. Due to the volume in work, an experienced, self motivated and reliable Customer Service Rep is needed to support a busy team. The Position Preparing, organising and storing information in paper and digital formLiasing with internal stake holders Raise purchase ordersData entry customer details into the system General administrative dutiesAnswering queries The CandidateExperience in a similar diverse Customer Service roleProven experience in the responsibilities noted above Strong Microsoft Office skills and large ERP systems highly regardedAbility to liaise with various stakeholdersDemonstrate high attention to detail and accuracyExposure within the Transport Logistics industry highly desirableExcellent verbal and written communication skillsAbility to work in a busy fast-paced work environment BenefitsPay rate up to $32 per hour + superChance to work for a leading organisationFree on site parkingTemp with view to Perm, Monday to Friday 8am - 4pm Supportive team and manager If this sounds like you, please APPLY NOW, or for a confidential discussion please call Aisha Ebgad on 9615 5380 or email aisha.ebgad@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Customer Service RepresentativeOngoing temp role | Onsite ParkingWell known Logistics Organisation | Glendenning AreaUp to $32.00 per hour + super depending on experience The CompanyLeading Transport & Logistics provider with a strong reputation in the market. Due to the volume in work, an experienced, self motivated and reliable Customer Service Rep is needed to support a busy team. The Position Preparing, organising and storing information in paper and digital formLiasing with internal stake holders Raise purchase ordersData entry customer details into the system General administrative dutiesAnswering queries The CandidateExperience in a similar diverse Customer Service roleProven experience in the responsibilities noted above Strong Microsoft Office skills and large ERP systems highly regardedAbility to liaise with various stakeholdersDemonstrate high attention to detail and accuracyExposure within the Transport Logistics industry highly desirableExcellent verbal and written communication skillsAbility to work in a busy fast-paced work environment BenefitsPay rate up to $32 per hour + superChance to work for a leading organisationFree on site parkingTemp with view to Perm, Monday to Friday 8am - 4pm Supportive team and manager If this sounds like you, please APPLY NOW, or for a confidential discussion please call Aisha Ebgad on 9615 5380 or email aisha.ebgad@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • gold coast, queensland
      • contract
      • AU$27.00 - AU$27.12, per hour, plus super & candidate benefits
      • full-time
      Randstad is recruiting for multiple administrative temporary positions to assist on an urgent project for a valued client in Varsity Lakes. We are looking for candidates who possess excellent attention to detail and are confident in speaking with people over the phone and can commit to a 3 month project with a likely extension into 2022. The role offers full, paid training for the first week with additional ongoing support and guidanceDuties:Acting as a concierge for callsTriaging customers - either passing to the correct department or taking customer information to relay to the correct department for call backsAccurately record all dataAd hoc administrative duties as requiredSkills/experience:Excellent phone mannerExcellent attention to detailAbility to multitask in a busy environment The start date for this position is ASAP, with onboarding taking place through October, for a 3 month period with a likely extension to 6 months. For this role you must be either an Australian citizen or a permanent resident. The rate of pay for this position is $27.12/hour plus super. The role is Monday-Friday and full time hours.Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.If you have any questions in relation to this role please feel free to contact Alexandria Howes on 07 3100 7059 or alexandria.howes@randstad.com.auTo apply for this position please use the ‘Apply Now’ button to submit your CV.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is recruiting for multiple administrative temporary positions to assist on an urgent project for a valued client in Varsity Lakes. We are looking for candidates who possess excellent attention to detail and are confident in speaking with people over the phone and can commit to a 3 month project with a likely extension into 2022. The role offers full, paid training for the first week with additional ongoing support and guidanceDuties:Acting as a concierge for callsTriaging customers - either passing to the correct department or taking customer information to relay to the correct department for call backsAccurately record all dataAd hoc administrative duties as requiredSkills/experience:Excellent phone mannerExcellent attention to detailAbility to multitask in a busy environment The start date for this position is ASAP, with onboarding taking place through October, for a 3 month period with a likely extension to 6 months. For this role you must be either an Australian citizen or a permanent resident. The rate of pay for this position is $27.12/hour plus super. The role is Monday-Friday and full time hours.Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.If you have any questions in relation to this role please feel free to contact Alexandria Howes on 07 3100 7059 or alexandria.howes@randstad.com.auTo apply for this position please use the ‘Apply Now’ button to submit your CV.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • gold coast, queensland
      • permanent
      • AU$25.52 - AU$26.18, per hour, Plus Super
      • full-time
      Your New Company Award winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers Randstad is recruiting for multiple Team Leader’s to work within the Banking and Customer Service industry. As a team leader you will possess excellent people skills and be passionate about not only leading your team but providing excellent service to customers at all times. Working in this role will give you the opportunity to be innovative to achieve the best results. Your new position Assist your team members in providing first time resolutions to customersEnsure all policies and procedures are adhered to by your team, and provide further direction where requiredHandle escalated customer questionsMentor and train team membersAssist your team with additional product knowledge where requiredProvide feedback to internal and external stakeholders for business reviewsYour Skills and Experience Previous experience in a call centre/Customer service environmentPrevious leadership experienceConfident working towards KPI’sExcellent Verbal and written communicationHold the ability to enhance working relationships and build rapport What is on offerCompetitive SalaryPaid training so you feel equipped in leading your teamGrowth and further development opportunities in your careerFun team and working environmentPermanent Full time All candidates for this role must be over 18, Australian residents and happy to undergo the relevant pre employment checks. Please apply now by clicking apply or email Jasmine Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New Company Award winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers Randstad is recruiting for multiple Team Leader’s to work within the Banking and Customer Service industry. As a team leader you will possess excellent people skills and be passionate about not only leading your team but providing excellent service to customers at all times. Working in this role will give you the opportunity to be innovative to achieve the best results. Your new position Assist your team members in providing first time resolutions to customersEnsure all policies and procedures are adhered to by your team, and provide further direction where requiredHandle escalated customer questionsMentor and train team membersAssist your team with additional product knowledge where requiredProvide feedback to internal and external stakeholders for business reviewsYour Skills and Experience Previous experience in a call centre/Customer service environmentPrevious leadership experienceConfident working towards KPI’sExcellent Verbal and written communicationHold the ability to enhance working relationships and build rapport What is on offerCompetitive SalaryPaid training so you feel equipped in leading your teamGrowth and further development opportunities in your careerFun team and working environmentPermanent Full time All candidates for this role must be over 18, Australian residents and happy to undergo the relevant pre employment checks. Please apply now by clicking apply or email Jasmine Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • temporary
      • AU$28.00 - AU$30.00, per hour, + Super
      • full-time
      Ongoing contract opportunities through Randstad to join a highly government funded education provider who is an industry leader in vocational training and career development over the last 20 years.They have been providing services to companies like Bupa & Estia Health.Due to focus government funding and high demand my client has experienced rapid growth within the last 12 months and is seeking 2 professionals for these newly created roles that have a strong customer service background and that thrive on achieving outcomes.About the role:Contacting the warm leads that are generated through their website Providing excellent customer support Achieving set KPIS Potential to go Permanent Competitive Hourly rate Ongoing support and trainingAbout you:Previous experience working and achieving KPIS and targets 2-3 years call centre experience Excellent telephone manner Goal orientated and team playerDedicated and accountable If you are available and interested in this position please apply by pressing APPLY NOW or email your CV to seda.boylu@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Ongoing contract opportunities through Randstad to join a highly government funded education provider who is an industry leader in vocational training and career development over the last 20 years.They have been providing services to companies like Bupa & Estia Health.Due to focus government funding and high demand my client has experienced rapid growth within the last 12 months and is seeking 2 professionals for these newly created roles that have a strong customer service background and that thrive on achieving outcomes.About the role:Contacting the warm leads that are generated through their website Providing excellent customer support Achieving set KPIS Potential to go Permanent Competitive Hourly rate Ongoing support and trainingAbout you:Previous experience working and achieving KPIS and targets 2-3 years call centre experience Excellent telephone manner Goal orientated and team playerDedicated and accountable If you are available and interested in this position please apply by pressing APPLY NOW or email your CV to seda.boylu@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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