76 jobs found for Call Centre

Randstad are recruiting for a global organisation. You will be working on contracts for large Government clients. This company employs an inclusive and diverse workforce, with a great office environment. As a customer service officer you will be the first point of contact. It is essential that you enjoy providing a high level of customer service and enjoy working in a lively, fast paced environment. What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! About you:MUST be an AUSTRALIAN CITIZENExcellent customer service and telephone mannerAbility to pass a police check and high level government clearanceIntermediate computer skills – Must meet a minimum of 30 WPM on a typing testMust be able to commence on 20th October 2021Must be available to attend training 5 business days 8:30am - 5pm commencing 20th October 2021Span of hours Monday - Sunday 8am - 8pm Must commit to a minimum of 3 FULL days between Monday - Sunday (22.5 hours p/week minimum) Duties:Manage inbound customer enquiriesManage multiple databases and computing systemsHandle customer data and information with confidentialityAccurately record customer information in the databaseBe comfortable processing documentation in relation to the COVID 19 Vaccine The benefits:Weekend work available (Saturday & Sunday 8am - 8pm)Work within a collaborative team with full training providedUse your customer service skills to gain experience industryInbound calls only, no salesOpportunity to progress your careerNorthern location close to public transport!Next steps If you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai (tejal.chhanabhai@randstad.com.au) and Juanita Forster (juanita.forster@randstad.com.au) and click “apply now”. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

- November start date! - Exceptional hourly rate $41.31per hour + super - Located in the heart of Ipswich CBD close to public transportRandstad is currently partnering with a well known large Government Department on an exciting new opportunity. Due to growth within the department we are actively seeking resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background with at least 2+ years of high volume inbound and outbound call centre experience. You will be persistent and will display high empathy when dealing with customers. Key Responsibilities of your new opportunity:Provide high levels of professional customer service Adhere to client engagement standards Analysing and interpreting legislation Make good judgment in order to make effective decisions High level of accurate data entry Ensure you meet and comply with deadlines Experience achieving KPIS Will work as a team player Work collaboratively to identify improvementsAbout you:Experience in debt collection is highly desirable but not essentialExperience in a high volume inbound and outbound call centre mandatory Exceptional communication both written and verbalAbility to adapt to new systems Able to interact with a client base Show persistence when dealing with customers You will have high levels of resilience and negotiation skills Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a well known Government department.This opportunity won’t be available for long. Please click on the apply button to be considered for this opportunity. Please appreciate that only successful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

- November start date! - Exceptional hourly rate $41.31per hour + super - Located in the heart of Ipswich CBD close to public transportRandstad is currently partnering with a well known large Government Department on an exciting new opportunity. Due to growth within the department we are actively seeking resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background with at least 2+ years of high volume inbound and outbound call centre experience. You will be persistent and will display high empathy when dealing with customers. Key Responsibilities of your new opportunity:Provide high levels of professional customer service Adhere to client engagement standards Analysing and interpreting legislation Make good judgment in order to make effective decisions High level of accurate data entry Ensure you meet and comply with deadlines Experience achieving KPIS Will work as a team player Work collaboratively to identify improvementsAbout you:Experience in debt collection is highly desirable but not essentialExperience in a high volume inbound and outbound call centre mandatory Exceptional communication both written and verbalAbility to adapt to new systems Able to interact with a client base Show persistence when dealing with customers You will have high levels of resilience and negotiation skills Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a well known Government department.This opportunity won’t be available for long. Please click on the apply button to be considered for this opportunity. Please appreciate that only successful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Brisbane Region Concentrix are looking for experienced customer service officers that are available immediately.Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to Brisbane. As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the role?As a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service. What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalExperience in Tourism, Hospitality or Retail are highly regarded.If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Any questions about the role can be directed to brisbaneassessmentcentre@randstad.com.auApplicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Banking and finance opportunities - Work From Home !! Randstad are recruiting multiple full time call centre positions offering a flexible option of working from home. These roles will be working within the banking sector and have a focus on service delivery to all clients and customers. Each call will be unique and require a fresh approach to deliver a positive experience for each customer. Successful candidates must be available for full time training based in the office located in the CBD for a minimum of 5-7 weeks.Role details: Fast paced environment - upto 40-60 calls per dayFocus on service and products - assisting with general enquiresOperating multiple systems and platformsRotating roster Monday to Friday 8am - 9pm and weekends 9am - 6pmAbout you: Experience working with high volume callsAdaptable to use multiple systems and platformsAbility to work in fast paced environmentsMeet daily targetsExperience working in a finance or banking environment ideal but not required Kick start your career in the banking and finance industry with the freedom to work from your own home!!! Important information about the role:Commencing ASAPMust be able to pass background checksInterviews commencing Wednesday 29/11/21 Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Claims Consultant Customer Service - Home OR Motor Claims ManagerGlobal insurance company offering ongoing supportive training & career developmentCompetitive salary - especially if you claims experience Conveniently located near public transport - Chatswood station - close to cafes/shopsFlexible work arrangements - 2/3 days work from home!Interviews: 14th October - Start Date: 25th October About the company Our client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.About the role The Home & Motor Claims team are looking for you to manage a portfolio of claims from end to end. The hours are Monday to Friday between 9.00AM - 5.00PM (7.5 hour days):Deliver exceptional customer service across day to day management of customer queriesEnsuring speed and accuracy in the collation of reporting insurance claimsUpdating CRM and generating and sending correspondenceEscalate specific interactions and scenarios to seniors and team leaderManagement of the claim and identify potential fraud claims Skills & ExperienceDemonstrated high level customer service experienceClaims experience desired (salary negotiable)Excellent communication skills - written and verbalStrong time management skillsDemonstrate team work and strong sense of ownership and responsibility Benefits & Culture6-8 weeks training providedJoin a dynamic team with great culture and valuesOpportunity for further growth and development across many different parts of the businessReward and recognition platformsMulticultural and diverse How to apply? If this sounds like you, Apply Now! Or email your updated CV in word doc to lavender.pham@randstad.com.au (You must be an Ausralian Citizen or P.R. to apply)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are excited to be recruiting for our valued client who are on the lookout for experienced contact centre professionals who want to join a growing Federal Government department as a Customer Service Officer. You will be respectful and energetic to maintain a positive outlook. The Customer Service Officer is the front line of customer service for jobseekers and members of the public facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government programmes. Main Duties of a Customer Service Officer:Monday to Friday rostered between 8am to 6pm, full time positionHigh volume inbound callsResolve enquiries which require investigation and analysisManage enquiries via telephone, email and written correspondencePrepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with who have:Experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skillsHighly developed oral and written communication (30 WPM, 98% accuracy)Negotiation and liaison skillsUnderstanding of government programmes and initiatives are desirable but not essentialYou must be an Australian Citizen to applyWhat you’ll receiveStep into working in the federal governmentAbility to work as a member of a virtual team, contribute ideas and demonstrate initiative and flexibility.Attractive hourly rate3 month contract with possibility of extension for the right candidateDedicated Randstad consultant Please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Pay Rates $36 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - Friday6 month contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresWhat we are looking for It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your next opportunity!Calling all customer service guns! I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking for We are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services. Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role. Ideally you will have experience in:Providing excellent customer service over the phone Negotiating, problem solving and dealing with complex enquiries Be a strong team player Educating customers and explaining complex information in simple terms Financial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with: Development, top class training and clear career progression An attractive salary package for you Working from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in October please Apply Now. If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Do you have previous experience working in a customer service or call centre environment? This is an opportunity to take your skills into a role that will offer a long term career and excellent pay rates and conditions. Your ability to manage calls with empathy whilst providing timely solutions and outcomes is essential. You will be taking inbound calls from the community, who are often vulnerable or in vulnerable positions. Benefits Attractive pay and paid trainingGain experience in a role with long term career prospectsJoin a community focused organisation. Help people every day About you: Ideally you will be seeking a role that will become a career. Be inspired by providing high levels of customer service and value knowing you are helping the community. The environment can be fast paced so you need excellent time management skills. Customer Service / Call Centre experienceHighly developed verbal and written communication skillsExcellent time management skills Ability to follow processes and take initiative to solve problemsAble to complete police clearance prior to commencement. How to apply If you would like to apply or to know more about this role send your resume to: angelique.kondovasis@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is the country's largest automotive financier with over 30 years' experience in the Australian market. They are well known across the Australian market and globally, looking after their customers financial needs and supporting them with insurance, warranty solutions, fleet management and commercial hire.Day to day to the role will see you:Being the first point of contact for customers regarding any finance and insurance queriesEngaging with customers on a range of finance & insurance queries via phone and emailMaking customers feel empowered to make sound financial decisionsGoing above and beyond to help and support all customers and guestsSupporting different departments to ensure customer satisfactionAbout you:Previous expirience in customer serviceStrong written and verbal communication skillsQuick learner, with the ability to navigate multiple systemsExpirience working with targets and KPI'sTeam playerActive listener, with the ability to determine needs and provide satisfactory solutionsWhat's in it for you:Work in state of the art facilities with a cafe, gym and free onsite parkingBe part of an organisation with a unique culture and exceptional business practicesPotential for on going growth and developmentIf you are passionate about providing exceptional customer service, this is an opportunity to be a part of a global brand. Please show your interest by APPLYING NOW or contact daria.savic@randstad.com.au directly.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are partnering with a global organisation to recruit multiple permanent part-time, full-time and casual positions in the Northern suburbs and Southern suburbs of Adelaide. This is a BRILLIANT opportunity for school leavers; graduates; or customer focused individuals who are looking for a career change to work in a contact centre environment with one of the leading providers of contact centre solutions and IT services. WHAT ARE WE LOOKING FOR?To be considered for this permanent role, you MUST be an AUSTRALIAN Citizen.You will have strong verbal communication - and be able to be clear and concise when handling calls made by the general public. You will receive excellent training - so no previous contact/call centre experience is required.What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! WHAT YOU GET IN RETURN? Flexible working arrangements ( full time, part time and casual hours available)Working onsite for one of the largest Contact Centre & IT services providersClose to public transportFull training providedOn-going support and developmentAccess to work with large government departmentsSupportive management teamOpportunity to progress your career To be considered for this opportunity, please click ‘apply now’At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pm Overtime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions. Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity. Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions. Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity. Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to work from their Fortitude Valley location.As a Customer Service Specialist you will be required to deliver exceptional customer service and assist with the processing COVID-19 Vaccine Records and taking inbound calls from the public and assisting with any enquiries that they may have.We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen.As this role is working alongside a Federal Government Department you MUST be an Australian Citizen to be successful.To be successful for the role you must have the following:Demonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screensBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experienceAbout the roleYou MUST be available to start on Tuesday 28th of SeptemberMust be available for compulsory 5 days trainingBe available Monday to Sunday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super; penalty rates will applyMust be able to pass a criminal history checkLocation: Fortitude valleyAs this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours.This role is now available to take application until the 27th of September!If this role sounds like the right role for you please click APPLY NOW!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

CBD locationSales based rolePermanent opportunities Randstad has a permanent opportunity working within sales and customer service in a busy call centre setting. This role will require you to be very comfortable with working to and achieving KPIs and meeting targets on a day to day basis.You will be taking inbound calls and engaging with existing customers and upselling products and services while providing an outstanding customer service experience and tailored resolutions and options to each call and customer. You will need to be goal orientated and work well in a team environment. About you:Previous experience working and achieving KPIS and targetsCustomer service experienceExcellent telephone manner and a friendly consultative mannerPrevious experience working in a call centre or busy switchboard (i.e reception)Resilient and looking for career growthTeam player, driven and goal orientatedExcellent verbal and written communicationHighly adaptable to new software’s and programsThe drive for continuous improvement and career progressionRole Details : CBD locationFull time - Permanent positionsSalary + commissionRotating roster - Monday through to Friday (occupational weekends required) Must be willing to obtain and pass a police clearanceMust be available to commence on October 11th if successful In order to be considered, you will need to upload your resume in MS Word format addressed to Juanita Forster or Tejal Chhanabhai. Please note: Due to the number of applicants only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are recruiting for a global organisation. You will be working on contracts for large Government clients. This company employs an inclusive and diverse workforce, with a great office environment. As a customer service officer you will be the first point of contact. It is essential that you enjoy providing a high level of customer service and enjoy working in a lively, fast paced environment. What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! About you: MUST be an AUSTRALIAN CITIZENExcellent customer service and telephone mannerAbility to pass a police check and high level government clearanceIntermediate computer skills – Must meet a minimum of 30 WPM on a typing testMust be able to commence on 7th October 2021Must be available to attend training 5 business days 8:30am - 5pm commencing 7th October 2021Span of hours Monday - Sunday 8am - 8pm Duties: Manage inbound customer enquiriesManage multiple databases and computing systemsHandle customer data and information with confidentialityAccurately record customer information in the databaseBe comfortable processing documentation in relation to the COVID 19 Vaccine The benefits:Weekend work available (Saturday & Sunday 8am - 8pm)Work within a collaborative team with full training providedUse your customer service skills to gain experience industryInbound calls only, no salesOpportunity to progress your careerNorthern location close to public transport!Next steps If you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai (tejal.chhanabhai@randstad.com.au) and Juanita Forster (juanita.forster@randstad.com.au) and click “apply now”. Please note only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new company For over 25 years this company has helped property owners in both Australia and New Zealand protect both their properties and mortgages. They are globally supported by their American Fortune 500 sister company. Providing exceptional customer service is at the forefront of their business strategy.Your new roleThis is an excellent opportunity to get your foot in the door in the financial services/insurance industry. In this position you will be providing a high level of customer service to members over the phone, in a contact centre environment.Provide a high level of customer service to inbound callersUse multiple computer systems to ensure queries are resolved on the first callProvide accurate information in relation to products and services Ensure member records are kept up to date and accurateThis position is based in Chatswood, close to public transport. Your benefits$50k - $55k + superIn-depth training providedCareer progression opportunitiesFun and supportive team environment Permanent, full-time positions (Mon - Fri)Great entry level position into the financial services/insurance industryYour skills and experiencePrevious customer service experience, including retail and hospitalityExcellent communication skills, both written and verbalA team player with a passion for customer serviceAbility to work in a fast paced environmentDegree level education is desirable, but not essentialNext stepsIf you’re interested then please apply now, or reach out to Hollie if you have any questions hollie.carwardine@randstad.com.au. Please note you must be a Citizen or Permanent Resident to apply.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + superClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you? Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + super6 month contractsASAP StartStorm Season Claims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad has a rare permanent full time opportunity for those wanting to work from home and are looking to kick start their career inside the finance world!! This role will be focusing on salary packaging, the role will be phone based and responsible for providing support to customers on a regular basis. You will be responsible for navigating multiple systems and must have a high attention to detail. Full training on products and systems will be provided. For the right applicants, this role offers an entry into this incredible industry and offers great pathways for career development and growth.About you: Must have a willingness to learn Passion for the finance industry Good attitude and positive phone mannerCustomer service focused and proven customer service experienceImportant information Commencement date 1st of November 20218 weeks training from commencement, based in CBD location (monday to friday 8:30-5pm)Work from home after completion of training (laptop, keyboard, mouse and headset provided)Rotating roster 7am - 7pm Monday - Friday (roster provided 4 weeks in advance)Must be able to clear back ground checksCustomer service focused and proven customer service experienceIf this sounds like you, we would love to hear from you!! Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Ongoing contract opportunities through Randstad to join a highly government funded education provider who is an industry leader in vocational training and career development over the last 20 years.They have been providing services to companies like Bupa & Estia Health.Due to focus government funding and high demand my client has experienced rapid growth within the last 12 months and is seeking 2 professionals for these newly created roles that have a strong customer service background and that thrive on achieving outcomes.About the role:Contacting the warm leads that are generated through their website Providing excellent customer support Achieving set KPIS Potential to go Permanent Competitive Hourly rate Ongoing support and trainingAbout you:Previous experience working and achieving KPIS and targets 2-3 years call centre experience Excellent telephone manner Goal orientated and team playerDedicated and accountable If you are available and interested in this position please apply by pressing APPLY NOW or email your CV to seda.boylu@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is partnering with the NSW Electoral Commission to assist them with their recruitment needs for the Local Government Elections 2021. We are looking for strong call centre and customer service candidates to work in the Voting Call Centres in November and December 2021. If you are someone who enjoys working in a busy, fast-paced environment, we would love to hear from you!Your duties will include, but are not limited toWorking in a call centre environment, listening to and inputting the information into the voting systemHandling a high volume of inbound callsFollowing a script and applying accurate legislative requirementsProviding excellent service and support to callers across a diverse range of backgrounds and agesAsking questions and escalating complex inquiries/concerns to supervisors as neededAbout YourselfCourteous phone manner and ability to provide fantastic customer service to the general publicStrong computer literacy skills and attention to detailAble to follow written and verbal instructions precisely and consistently follow set proceduresComfortable working in a call centre where calls are recorded and monitored for compliance purposes, and able to adhere to a call scriptMust be an Australian citizen and on the electoral roll to work on this projectRandstad are committed to equal employment opportunity and encourage people who identify as having a disability to apply.These roles require strict political neutrality. If you have an active or official connection with any political party, election campaign committee, or any nominated candidate we may not be able to engage you in these positions.If these opportunities are of interest to you, please apply within. If you have any questions please contact us via randstadlge2021@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyThis multi-national bank has an exciting opportunity to join their high performing Contact Centre team. The supportive team culture will allow you to excel in your role, and progress in your career. Your new roleIn this position you will be providing a high level of customer service to new and existing customers over the phone, in a contact centre environment.Answer inbound calls from members, providing a high level of serviceUse multiple computer systems, alongside your problem solving skills, to ensure queries are resolved in a timely mannerProvide accurate information in relation to products and servicesEnsure customers records are kept up to date and accurateIdentify sales opportunities for products and services Your benefits:$59k + super + $10k bonus incentive Permanent, full-time positions (Mon - Fri)Fun and supportive team environment Staff discount on products and servicesOngoing training and career progression opportunities Parramatta location, work 1 day per week from home after training periodYour skills and experience:A team player with a passion for providing personalised customer serviceCustomer service or administrative experience, including retail and hospitality Professional communication skills, both written and verbalTech savvy with the ability to pick up multiple systems quicklyA proactive attitude with a willingness to learn and develop If you’re interested please apply now, or reach out to hollie.carwardine@randstad.com.au if you have any questions.Please note you must be an Australian/NZ Citizen or Permanent Resident to apply.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat.Duties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions, and must be available to commence on the 3rd of November 2021.Applications for these roles close on the 14th of October 2021If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The Contact Centre Officer will answer a wide range of queries. You will be required to quickly acquire knowledge on where to locate information to assist the caller.Contact Centre Officers will be required to meet a number of key benchmarks including the number of calls answered during the day and the average handling time of those calls.Please note, this role will work on broadband hours of 7am to 7pm local time Monday to Fridays, at full time hours (37.5h per week) and availability during these times is essential. This is not negotiable and is a requirement of this role. About the role:Have demonstrated customer service experienceBe able to quickly attain an ability to use Departmental computer systems/programsHave a polite, professional and friendly mannerHave patience and clear communication skillsWork under pressure whilst providing quality service and meeting set KPI’sHave the ability to understand and interpret policy, and problem solveDemonstrate an ability to be attentive, flexible and reliableAbout you:Work within a team environmentDemonstrate a shared responsibility for a healthy workplace including encouraging a healthy work/life balance and accept a zero tolerance of bullyingParticipate in coaching, and where required, performance management proceduresCandidates must be an Australian citizen for this role. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client has been making a difference in people’s lives for over 160 years, backing them inmoments big and small, granting access, tools, and resources to take on their biggest challenges andreap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. An exciting opportunity has become available to join the team based in Melbourne. We are seeking Business Development/Sales Professionals, who will be responsible for driving sales within the Small Business Segment.The role is accountable for managing a portfolio of high value customers and ensuring that they are provided the most appropriate product to drive sales and customer satisfaction. You will be required to liase with multiple internal and external stakeholders at senior levels, and have a thorough understanding of the competitive environment within the Small Business segment. Day to day the role will see you:Prospecting for new customers through existing leads and cold calling and maximizing lead generationTimely execution of all sales activities – leads, campaigns, referrals and any self generated leads Tracking and reporting sales performance including pipeline, acquisition results and market conditionsResearches and understands prospects before making the call Be the interface between the organisation and the customer to resolve any application processing issues Use online CRM tool (salesforce.com) to source leadsProspect new clientsKeep up-to-date on products and competitionDevelop relationships across the internal parts of the businessSkills and Qualifications:Consultative B2B selling experience in a phone based environment with a proven track-record of meeting and exceeding sales goalsProven ability of hunting new business is essentialExcellent oral and written communication, relationship building experience in developing and executingsuccessful sales strategiesExcellent planning skills and management skillsProfficent in MS Suite This role will offer you career development, the chance to build your consultative selling skills and workwith high performing team. Don't miss out on this lucrative opportunity and APPLY NOW, or get in touch by sending your CV directly to daria.savic@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the role?Customer service support - answer phone queriesData entryGeneral administrative duties (ordering office supplies, filing, and scanning)Banking, errands, and shopping (when required)Work in a friendly, supportive, and flexible team environmentAbout you?Experience working in an office environmentExperience providing admin and customer service supportOutstanding attention to detail to ensure accurate data entryOrganized and able to work well under pressureStrong organizational skillsTransport or manufacturing experience (highly desirable) At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.