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      • sydney, new south wales
      • contract
      • full-time
      We have an exciting opportunity for a Leading FMCG Organisation About the role: Connect, support and grow our clients' customers by providing category leading service. Outcomes include growing our customer engagement scores at the time of order placement. These duties include: Consistently provide excellent customer conversationsAccurate and timely order processingHandle disputes in a friendly professional mannerIncrease our sales at the time of order by leveraging opportunities such as Sales Drive, Deals and promoting new products. Provide consistent levels of service by being in the queue as scheduled. Accurately raise Service Requests with detailed information and expectations managed with customers. Perform Operational Tasks as rostered.Communicate with stakeholders in a professional manner. About the ideal candidate:You will have worked in a similar role, and ideally with have the following attributes:Being able to think on your feetLook into problems and manage upset customersTake initiative and make decisionsCall Centre experienceWhat’s in it for you? Working as a contractor with Randstad comes with many benefits including:Access to our benefits platforms offering discounts at a range of huge retailers 3 x pay runs per week ensuring you are always paid within the weekExclusive access to roles before we go to marketAccess to our employee assistance program services, including counselling servicesIf this is of interest, please send your CV along with a cover letter to daniel.perry@randstad.com.au or apply below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We have an exciting opportunity for a Leading FMCG Organisation About the role: Connect, support and grow our clients' customers by providing category leading service. Outcomes include growing our customer engagement scores at the time of order placement. These duties include: Consistently provide excellent customer conversationsAccurate and timely order processingHandle disputes in a friendly professional mannerIncrease our sales at the time of order by leveraging opportunities such as Sales Drive, Deals and promoting new products. Provide consistent levels of service by being in the queue as scheduled. Accurately raise Service Requests with detailed information and expectations managed with customers. Perform Operational Tasks as rostered.Communicate with stakeholders in a professional manner. About the ideal candidate:You will have worked in a similar role, and ideally with have the following attributes:Being able to think on your feetLook into problems and manage upset customersTake initiative and make decisionsCall Centre experienceWhat’s in it for you? Working as a contractor with Randstad comes with many benefits including:Access to our benefits platforms offering discounts at a range of huge retailers 3 x pay runs per week ensuring you are always paid within the weekExclusive access to roles before we go to marketAccess to our employee assistance program services, including counselling servicesIf this is of interest, please send your CV along with a cover letter to daniel.perry@randstad.com.au or apply below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • pakenham, victoria
      • temporary
      • AU$29.00 - AU$29.00, per hour, plus super
      • full-time
      Join a State Government entity on a 6 months contract and grow your customer service skills by providing information, advice and support to customers in relation to registrations, driver licenses queries and transactions. The new contact centre is based in Pakenham.No cold calling, inbound only !Flexible rosters available to accommodate full and part time hours. Must be able to work a certain minimum of hours a week. Key accountabilities:First point of contact for customers handling inbound callsResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionCarry-out administrative tasks such as issuing written correspondence, scheduling appointments, processing customers requestsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 11th of May 2022 (Date subject to change). The proposed date of commencement will be the 23rd of May.For these roles you will be required to undertake a Police check.Applications for these roles close on the 6th of May 2022.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Join a State Government entity on a 6 months contract and grow your customer service skills by providing information, advice and support to customers in relation to registrations, driver licenses queries and transactions. The new contact centre is based in Pakenham.No cold calling, inbound only !Flexible rosters available to accommodate full and part time hours. Must be able to work a certain minimum of hours a week. Key accountabilities:First point of contact for customers handling inbound callsResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionCarry-out administrative tasks such as issuing written correspondence, scheduling appointments, processing customers requestsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions which includes a virtual assessment centre on the 11th of May 2022 (Date subject to change). The proposed date of commencement will be the 23rd of May.For these roles you will be required to undertake a Police check.Applications for these roles close on the 6th of May 2022.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Randstad is looking for customer focused and sales driven individuals to join a fun and energetic culture for a full time - permanent position conveniently based in the CBD! You will be joining a successful community support team with a focus of providing excellent end to end customer experience. About you:Proven experience in providing excellent customer service and rapport buildingPrevious experience working and achieving KPIs and targetsSales or support experience within a contact centre environment Confident and positive can-do attitudeAbility to problem solve and negotiateTeam player and results drivenExcellent verbal and written communicationHighly adaptable to new software’s and programsThe drive for continuous improvement and career progressionRole Details : Answering incoming calls and providing outstanding customer serviceAbility to trouble shoot and assist with customer enquires, with a focus on customer satisfactionBeing a brand advocate and community leader within the customer support team Ability to build strong relations with their customersRotating roster - Monday through to Sunday 8am to 8pmMust be willing to obtain and pass a police clearanceMust be available to commence on 6th June 2022 if successfulBenefits:Convenient location - CBDCompetitive salary package and bonus incentiveCareer progression - ongoing mentoring and development opportunitiesDiscounts on products and services Additional leave days on offer Vibrant culture with dress up days, Friday drinks and table tennisIf you feel your skills match the above criteria please upload your resume in MS Word format addressed to Tejal Chhanabhai and Zoe Minuzzo-Larsen. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is looking for customer focused and sales driven individuals to join a fun and energetic culture for a full time - permanent position conveniently based in the CBD! You will be joining a successful community support team with a focus of providing excellent end to end customer experience. About you:Proven experience in providing excellent customer service and rapport buildingPrevious experience working and achieving KPIs and targetsSales or support experience within a contact centre environment Confident and positive can-do attitudeAbility to problem solve and negotiateTeam player and results drivenExcellent verbal and written communicationHighly adaptable to new software’s and programsThe drive for continuous improvement and career progressionRole Details : Answering incoming calls and providing outstanding customer serviceAbility to trouble shoot and assist with customer enquires, with a focus on customer satisfactionBeing a brand advocate and community leader within the customer support team Ability to build strong relations with their customersRotating roster - Monday through to Sunday 8am to 8pmMust be willing to obtain and pass a police clearanceMust be available to commence on 6th June 2022 if successfulBenefits:Convenient location - CBDCompetitive salary package and bonus incentiveCareer progression - ongoing mentoring and development opportunitiesDiscounts on products and services Additional leave days on offer Vibrant culture with dress up days, Friday drinks and table tennisIf you feel your skills match the above criteria please upload your resume in MS Word format addressed to Tejal Chhanabhai and Zoe Minuzzo-Larsen. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • chullora, new south wales
      • temporary
      • AU$28.00 - AU$30.00, per hour, super + overtime
      • full-time
      Your New RoleWork for one of Australia’s most renowned retail companies in a vibrant and busy customer service team located in Chullora. As the Customer Service Representative you will be responsible for the investigation and resolution of escalated customer queries.Your Main ResponsibilitiesLiaise with customers via telephone, email and online chatLog and update all information in the system correctlyProvide customers with regular updates regarding their queries Reviewing customer files to ensure that nothing has been missedEmpathetically listen to customers and promptly provide solutions Benefits to YouFree on-site parkingFlexible work optionsDesirable hourly rate + overtimeWork for a renowned Australian companyWork in beautifully renovated offices in ChulloraJoin a supportive and cohesive team with lots of experienceAbout YouPrevious customer service, disputes, complaints, claims, order processing, customer care, call centre, retail or contact centre experience is idealA 'can-do' attitude and willingness to learnThis is a great opportunity for experienced Customer Service Representatives to join a busy role. If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New RoleWork for one of Australia’s most renowned retail companies in a vibrant and busy customer service team located in Chullora. As the Customer Service Representative you will be responsible for the investigation and resolution of escalated customer queries.Your Main ResponsibilitiesLiaise with customers via telephone, email and online chatLog and update all information in the system correctlyProvide customers with regular updates regarding their queries Reviewing customer files to ensure that nothing has been missedEmpathetically listen to customers and promptly provide solutions Benefits to YouFree on-site parkingFlexible work optionsDesirable hourly rate + overtimeWork for a renowned Australian companyWork in beautifully renovated offices in ChulloraJoin a supportive and cohesive team with lots of experienceAbout YouPrevious customer service, disputes, complaints, claims, order processing, customer care, call centre, retail or contact centre experience is idealA 'can-do' attitude and willingness to learnThis is a great opportunity for experienced Customer Service Representatives to join a busy role. If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • bendigo, victoria
      • permanent
      • AU$59,722 - AU$59,722, per year, plus super
      • full-time
      Join a State Government agency on a permanent contract and grow your customer service skills by providing information, advice and support to customers in relation to their financial affairs. Key accountabilities:First point of contact for customers handling inbound callsProviding supportive services to clients by assisting them in ensuring financial security, management of legal interests and access to entitled benefitsAchieve a high level of customer satisfaction through first contact resolutionUtilizes professional telephone techniques and ensures communication is effective and appropriately tailored to the audience including clients with disabilities such as brain injury, psychiatric illness and communication impairmentsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Join a State Government agency on a permanent contract and grow your customer service skills by providing information, advice and support to customers in relation to their financial affairs. Key accountabilities:First point of contact for customers handling inbound callsProviding supportive services to clients by assisting them in ensuring financial security, management of legal interests and access to entitled benefitsAchieve a high level of customer satisfaction through first contact resolutionUtilizes professional telephone techniques and ensures communication is effective and appropriately tailored to the audience including clients with disabilities such as brain injury, psychiatric illness and communication impairmentsEnsure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • temporary
      • AU$30.00 - AU$35.00 per hour
      • full-time
      We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • permanent
      • AU$55,000 - AU$65,000, per year, super, commission and more!
      • full-time
      Your New CompanyAustralia's leading Telecommunications business is seeking 40 x permanent Call Centre Representatives to join their fun and high performing team in Macquarie Park. This company is renowned within Australia as one of the best places to work, with gyms, bars, cafes, restaurants and more on campus. Your New RoleAs the Customer Service Representative, your main goal is to provide your customers with a memorable and superior customer experience. You will be reporting into the Call Centre Team Leader who is known within the business for their supportive and knowledgeable presence within the business. Your main responsibilities will include:Answering inbound customer calls and customer enquiriesAssisting with technical customer enquiriesUp-selling products over the phoneProcessing sales orders into the databaseGeneral administration as requiredThe BenefitsUncapped commission based on customer NPS scoresQuick career progressionOn target earnings of $84k + superIncredible on-boarding and training programWork with a supportive and inclusive teamLocated in Macquarie Park, with a shuttle bus that picks their employees up from the major hubsBeautifully renovated offices with incredible facilities - gym, cafes and more!About YouPrevious Customer Service, Sales, Telesales, Call Centre, Contact Centre, Retail, Hospitality or any customer facing experienceAbility to thrive in a busy environmentIf this Customer Service role sounds like you, please APPLY NOW. Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New CompanyAustralia's leading Telecommunications business is seeking 40 x permanent Call Centre Representatives to join their fun and high performing team in Macquarie Park. This company is renowned within Australia as one of the best places to work, with gyms, bars, cafes, restaurants and more on campus. Your New RoleAs the Customer Service Representative, your main goal is to provide your customers with a memorable and superior customer experience. You will be reporting into the Call Centre Team Leader who is known within the business for their supportive and knowledgeable presence within the business. Your main responsibilities will include:Answering inbound customer calls and customer enquiriesAssisting with technical customer enquiriesUp-selling products over the phoneProcessing sales orders into the databaseGeneral administration as requiredThe BenefitsUncapped commission based on customer NPS scoresQuick career progressionOn target earnings of $84k + superIncredible on-boarding and training programWork with a supportive and inclusive teamLocated in Macquarie Park, with a shuttle bus that picks their employees up from the major hubsBeautifully renovated offices with incredible facilities - gym, cafes and more!About YouPrevious Customer Service, Sales, Telesales, Call Centre, Contact Centre, Retail, Hospitality or any customer facing experienceAbility to thrive in a busy environmentIf this Customer Service role sounds like you, please APPLY NOW. Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • temporary
      • AU$43.00 - AU$45.00, per hour, plus super
      • full-time
      Join a Federal Government entity on a 12 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries. Key accountabilities:First point of contact for customers handling inbound calls and emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads. Key selection criterias:Experience working in a contact centre or fast-paced environmentStrong and clear written and verbal communication skills.The ability to maintain a positive, empathetic, and professional attitude.Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.Sound computer skills, with the ability to learn internal programs and work with multiple applications.The ability to adhere to Commonwealth documentation guidelines and internal procedures.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Join a Federal Government entity on a 12 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Aged Care queries. Key accountabilities:First point of contact for customers handling inbound calls and emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Capacity to work in a busy environment with demonstrated skills in time management, multi-tasking, attention to detail, working with competing priorities and the ability to manage workloads. Key selection criterias:Experience working in a contact centre or fast-paced environmentStrong and clear written and verbal communication skills.The ability to maintain a positive, empathetic, and professional attitude.Demonstrated problem-solving skills, including the ability to identify risk and work within guidelines.Demonstrated ability to work effectively and collaboratively as part of a team to achieve positive outcomes and a positive workplace culture.Sound computer skills, with the ability to learn internal programs and work with multiple applications.The ability to adhere to Commonwealth documentation guidelines and internal procedures.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • ballarat, victoria
      • contract
      • AU$28.00 - AU$29.00 per hour
      • full-time
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
      Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Customer Service Centre team in Ballarat.Duties will include but not limited to:(No cold calling, inbound calls only)Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactions.Carry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced customer centre or customer service environmentsA strong level of resilience, ability to work to KPi's and excellent time managementMinimum typing speed of 25 words per minute*In addition you will be required to complete various assessments before being deemed successful for these positions. Commencement date in June to be confirmed. For these roles you require a complete a Police check.Please note flexible roster available to accommodate full and part time hours. Must be able to work a minimum of 15 hours a week If this sounds like the role for you please apply now, and for further information please contactMitchell Carrigan-Walsh at mitchell.carriganwalsh@randstad.com.au
      • sydney, new south wales
      • permanent
      • AU$55,000 per year
      • full-time
      Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in March please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in March please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • modbury, south australia
      • permanent
      • full-time
      Randstad are currently recruiting multiple customer service officer’s that are looking for full time employment with the opportunity to become permanent working on government contracts. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, providing exceptional experience to their clients and general public About your new roleAs a customer service officer you will be taking a high volume of calls regarding immigration enquiries. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database. Take inbound customer enquiresMaintaining customer satisfactionUpdate and maintain database recordsHandle customer data and information with confidentialityNavigating multiple database and platformsNorthern location - close to public transport!You will be required to commit to 37.5 hours per week, on a rotating roster. The hours will span from 7:30am to 7:30pm - Monday to Friday. What you will need Excellent customer service skills Experience in a call centre / contact centre beneficialAbility to Typing speed minimum 35 WPMIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAbility to work a full time (37.5 hours per week) rotating roster - Mon - Fri 7:30am to 7:30pm MUST be an AUSTRALIAN CITIZENMUST be able to pass a high level government clearance BenefitsFull time employment with the view to go permanent Customer service focused - no salesOn going training and opportunity to progress your career If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are currently recruiting multiple customer service officer’s that are looking for full time employment with the opportunity to become permanent working on government contracts. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, providing exceptional experience to their clients and general public About your new roleAs a customer service officer you will be taking a high volume of calls regarding immigration enquiries. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database. Take inbound customer enquiresMaintaining customer satisfactionUpdate and maintain database recordsHandle customer data and information with confidentialityNavigating multiple database and platformsNorthern location - close to public transport!You will be required to commit to 37.5 hours per week, on a rotating roster. The hours will span from 7:30am to 7:30pm - Monday to Friday. What you will need Excellent customer service skills Experience in a call centre / contact centre beneficialAbility to Typing speed minimum 35 WPMIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAbility to work a full time (37.5 hours per week) rotating roster - Mon - Fri 7:30am to 7:30pm MUST be an AUSTRALIAN CITIZENMUST be able to pass a high level government clearance BenefitsFull time employment with the view to go permanent Customer service focused - no salesOn going training and opportunity to progress your career If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • banksmeadow, new south wales
      • permanent
      • AU$55,000 - AU$60,000, per year, super
      • full-time
      About the CompanyThis is your exclusive opportunity to join a luxury FMCG business located in Banksmeadow. This company is renowned for importing European food delicacies and speciality goods from all over the world. About the RoleAs a Customer Service Specialist, you will join a team of 4 Customer Service professionals. You will report directly to the Customer Service Manager who is highly regarded for her supportive nature and expertise in the FMCG space. Your duties will include:Receiving inbound calls from customersAnswering general enquiries and recommending best productsLiaising with customers through the company websiteProcessing customer orders into the systemUpdating customers on their ordersGeneral administration as requiredThe Benefits: Free on-site parking in BanksmeadowLucrative 20% staff discountsOn the job training and developmentSupportive and energetic work culture About You:Previous Customer Service, Call Centre, Sales Administration, Order Processing, Order Fulfilment or Logistics experience desirable, however not essentialA can do attitudeNext Steps:If this sounds like you, please press APPLY NOW, or, for more information, email your resume to Shivaany at shivaany.ramachandran@randstad.com.au. Please note only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      About the CompanyThis is your exclusive opportunity to join a luxury FMCG business located in Banksmeadow. This company is renowned for importing European food delicacies and speciality goods from all over the world. About the RoleAs a Customer Service Specialist, you will join a team of 4 Customer Service professionals. You will report directly to the Customer Service Manager who is highly regarded for her supportive nature and expertise in the FMCG space. Your duties will include:Receiving inbound calls from customersAnswering general enquiries and recommending best productsLiaising with customers through the company websiteProcessing customer orders into the systemUpdating customers on their ordersGeneral administration as requiredThe Benefits: Free on-site parking in BanksmeadowLucrative 20% staff discountsOn the job training and developmentSupportive and energetic work culture About You:Previous Customer Service, Call Centre, Sales Administration, Order Processing, Order Fulfilment or Logistics experience desirable, however not essentialA can do attitudeNext Steps:If this sounds like you, please press APPLY NOW, or, for more information, email your resume to Shivaany at shivaany.ramachandran@randstad.com.au. Please note only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • gold coast, queensland
      • permanent
      • AU$31.25 - AU$31.25, per hour, super + $2000 sign on bonus
      • full-time
      Your new companyWork for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership.Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. $2000* sign on bonus on offer! Your new positionAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the world$2000* sign on bonusSubsidised private health insuranceProfessional development fundingMonday-Friday (with one half day saturday a moonth)Uncapped commissionCompetitive salary Your skills and ExperienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your new companyWork for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership.Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. $2000* sign on bonus on offer! Your new positionAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the world$2000* sign on bonusSubsidised private health insuranceProfessional development fundingMonday-Friday (with one half day saturday a moonth)Uncapped commissionCompetitive salary Your skills and ExperienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • full-time
      Located in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesEmployee car benefit schemeWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Located in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesEmployee car benefit schemeWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • camberwell, victoria
      • temporary
      • AU$31.45 - AU$31.45, per hour, superannuation
      • full-time
      This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesPromote a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient mannerTo be successful, you will possess:High-level customer service skillsDemonstrated experience within a high volume Call Centre environment including experience in using a customer managementWell-developed interpersonal skills and proven ability to communicate effectivelyWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates starting $31.45 p/h + superASAP start with genuine potential for the role to extendPlease note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information email lauren.rolfo@randstad.com.au. Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      This role will be responsible for taking inbound phone calls from residents of the municipality regarding the different services provided by Council.Your typical duties may include:Provide accurate and timely information and assistance to customers in all aspects of Council Effectively and efficiently manage customer's service requests, complaints, general enquiries and transactions through effective questioning, negotiation and conflict managementEnsure customer satisfaction whilst demonstrating an understanding and application of Council policies, procedures and guidelines utilising all available resources, whilst ensuring confidentiality of information at all timesPromote a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient mannerTo be successful, you will possess:High-level customer service skillsDemonstrated experience within a high volume Call Centre environment including experience in using a customer managementWell-developed interpersonal skills and proven ability to communicate effectivelyWhat's in it for you:Working on Monday-Friday - 30-38 hours per weekCompetitive hourly rates starting $31.45 p/h + superASAP start with genuine potential for the role to extendPlease note successful candidates may be required to undergo a police check and hold a valid working with children's check. Candidates who already hold these will be at an advantage.Please press APPLY NOW or for further information email lauren.rolfo@randstad.com.au. Suitable candidates will be contacted in the coming days.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • perth, western australia
      • temporary
      • AU$32.00 - AU$36.00 per hour
      • full-time
      Multiple roles available with State Government DepartmentsTemporary contracts with potential to extend for the right candidatesDescriptionAnswer all incoming calls politely and professionallyWork closely with respective team leaders and escalate matters when necessary Offer service and product information to customers as requested Assist with quotes, creation of customer files and collating new account documentationTransfer customer queries to sales team and generate monthly sales reports Liaise with internal stakeholders to support process improvementProvide exemplary customer service and problem solving assistance Meeting and greeting visitors and accurate Administrative support including stationary ordering, maintaining a clean and tidy office and adhoc support to the wide management team Full customer email inbox control and managementProcessing of all rejections and corrections ProfileAs an ideal applicant, you will have the following; Previous experience within a similar capacity Excellent telephone manner Intermediate to advanced MS Office Suite and CRM database skillsFantastic written and oral communication Professional in both presentation and manner Meticulous attention to detail Sound skills in problem solving / conflict resolutionSelf-motivated and able to work under pressureAbility to organise own work priorities to meet strict deadlinesStrong Customer Service FocusTo apply, click on the 'apply now' or for a confidential discussion, please email giulia.bertolini@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Multiple roles available with State Government DepartmentsTemporary contracts with potential to extend for the right candidatesDescriptionAnswer all incoming calls politely and professionallyWork closely with respective team leaders and escalate matters when necessary Offer service and product information to customers as requested Assist with quotes, creation of customer files and collating new account documentationTransfer customer queries to sales team and generate monthly sales reports Liaise with internal stakeholders to support process improvementProvide exemplary customer service and problem solving assistance Meeting and greeting visitors and accurate Administrative support including stationary ordering, maintaining a clean and tidy office and adhoc support to the wide management team Full customer email inbox control and managementProcessing of all rejections and corrections ProfileAs an ideal applicant, you will have the following; Previous experience within a similar capacity Excellent telephone manner Intermediate to advanced MS Office Suite and CRM database skillsFantastic written and oral communication Professional in both presentation and manner Meticulous attention to detail Sound skills in problem solving / conflict resolutionSelf-motivated and able to work under pressureAbility to organise own work priorities to meet strict deadlinesStrong Customer Service FocusTo apply, click on the 'apply now' or for a confidential discussion, please email giulia.bertolini@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • parramatta, new south wales
      • temporary
      • AU$30.00 - AU$31.00, per hour, Attractive Penalty Rates
      • full-time
      This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleCandidates would have to be located in Sydney metro areaThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleCandidates would have to be located in Sydney metro areaThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • full-time
      Customer Service Representatives (Multiple Opportunities) Your New CompanyLocated in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Customer Service Representatives (Multiple Opportunities) Your New CompanyLocated in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • eight mile plains, queensland
      • permanent
      • full-time
      Southside location - Eight Mile PlainsImmediate start!Parking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a Customer service / call centre / Claims background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOption to work in a hybrid capacity - Mix of WFH & OfficeOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableEnd to End claims experience Hospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Southside location - Eight Mile PlainsImmediate start!Parking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a Customer service / call centre / Claims background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOption to work in a hybrid capacity - Mix of WFH & OfficeOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableEnd to End claims experience Hospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • eight mile plains, queensland
      • permanent
      • full-time
      Southside location - Eight Mile PlainsImmediate start!Parking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a Customer service / call centre / Claims background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOption to work in a hybrid capacity - Mix of WFH & OfficeOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableEnd to End claims experience Hospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Southside location - Eight Mile PlainsImmediate start!Parking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a Customer service / call centre / Claims background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOption to work in a hybrid capacity - Mix of WFH & OfficeOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableEnd to End claims experience Hospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • penrith, new south wales
      • contract
      • AU$38.00 - AU$38.00, per hour, + 10% superannuation
      • full-time
      Your new role:Handle inbound & outbound call servicesEmail inbox managementIdentifying and escalating issues in a timely mannerMeeting targets for call volumes and record keepingProviding solutions and/or alternatives to customersAbout you:Experience in a similar roleHigh-level communication skills (both written and verbal)Government experience is highly regardedUnderstanding or lived experience of disabilityMUST BE an Australian citizenBenefits to you:Potential for contract extensionGreat work environmentConveniently located right by Penrith StationIf you are interested and match the above criteria, please apply now!**Please note that successful applicants will be required to undergo a series of pre-engagement checks including but not limited to a National Police Criminal Check, a Baseline Clearance and two viable reference checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your new role:Handle inbound & outbound call servicesEmail inbox managementIdentifying and escalating issues in a timely mannerMeeting targets for call volumes and record keepingProviding solutions and/or alternatives to customersAbout you:Experience in a similar roleHigh-level communication skills (both written and verbal)Government experience is highly regardedUnderstanding or lived experience of disabilityMUST BE an Australian citizenBenefits to you:Potential for contract extensionGreat work environmentConveniently located right by Penrith StationIf you are interested and match the above criteria, please apply now!**Please note that successful applicants will be required to undergo a series of pre-engagement checks including but not limited to a National Police Criminal Check, a Baseline Clearance and two viable reference checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Do you enjoy working with customers and are a highly motivated individual with a key focus on delivering high quality customer service? If yes, we want you! This role offers a fantastic opportunity for those looking to further their experience in a call centre environment while gaining valuable experience within the government space!We have full time positions available with the potential opportunity to work from home once training has been completed! Comprehensive training provided over a period of 8 weeks between 8.30 AM - 5.00 PM (Monday to Friday). Duties:Communicate with customers via telephone and emailAnswer inbound Passport related inquiriesIdentify and fulfill customer needs to satisfactionUpdate and maintain database records About you:Strong communication skillsAbility to perform multiple tasks, prioritize and manage time effectivelyStrong computer skillsPrior customer service experience is an added advantageMUST BE WILLING TO WORK ON A ROTATING ROSTER BETWEEN 8.00 AM - 8.00 PM (MONDAY - FRIDAY)MUST BE AN AUSTRALIAN CITIZENAbility to pass a National Police Check and government clearance Benefits:Convenient location - Adelaide CBDWork from home / hybrid model on offer once training completed Ongoing training and career development Applications: If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Do you enjoy working with customers and are a highly motivated individual with a key focus on delivering high quality customer service? If yes, we want you! This role offers a fantastic opportunity for those looking to further their experience in a call centre environment while gaining valuable experience within the government space!We have full time positions available with the potential opportunity to work from home once training has been completed! Comprehensive training provided over a period of 8 weeks between 8.30 AM - 5.00 PM (Monday to Friday). Duties:Communicate with customers via telephone and emailAnswer inbound Passport related inquiriesIdentify and fulfill customer needs to satisfactionUpdate and maintain database records About you:Strong communication skillsAbility to perform multiple tasks, prioritize and manage time effectivelyStrong computer skillsPrior customer service experience is an added advantageMUST BE WILLING TO WORK ON A ROTATING ROSTER BETWEEN 8.00 AM - 8.00 PM (MONDAY - FRIDAY)MUST BE AN AUSTRALIAN CITIZENAbility to pass a National Police Check and government clearance Benefits:Convenient location - Adelaide CBDWork from home / hybrid model on offer once training completed Ongoing training and career development Applications: If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • gold coast, queensland
      • temporary
      • full-time
      Randstad is recruiting for multiple administrative temporary positions to assist on an urgent project for a valued client in Varsity Lakes. We are looking for candidates with excellent customer service and are confident in speaking with people over the phone and can commit to a 2 month contract with the possibility of an extension.The role offers full, paid training for the first week with additional ongoing support and guidanceDuties:Acting as a concierge for incoming callsTriaging customers - either passing to the correct department or taking customer information to relay to the correct department for call backsAccurately record all dataExcellent customer serviceAd hoc administrative duties as requiredSkills/experience:Excellent phone mannerExcellent attention to detailAbility to multitask in a busy environmentGreat communication skills The start date for this position is Monday 23rd May for a 2 month period with a likely extension. For this role you must be either an Australian citizen or a permanent resident. The rate of pay for this position is $27.12/hour plus super . Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment. To apply for this position please use the ‘Apply Now’ button to submit your CV.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is recruiting for multiple administrative temporary positions to assist on an urgent project for a valued client in Varsity Lakes. We are looking for candidates with excellent customer service and are confident in speaking with people over the phone and can commit to a 2 month contract with the possibility of an extension.The role offers full, paid training for the first week with additional ongoing support and guidanceDuties:Acting as a concierge for incoming callsTriaging customers - either passing to the correct department or taking customer information to relay to the correct department for call backsAccurately record all dataExcellent customer serviceAd hoc administrative duties as requiredSkills/experience:Excellent phone mannerExcellent attention to detailAbility to multitask in a busy environmentGreat communication skills The start date for this position is Monday 23rd May for a 2 month period with a likely extension. For this role you must be either an Australian citizen or a permanent resident. The rate of pay for this position is $27.12/hour plus super . Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment. To apply for this position please use the ‘Apply Now’ button to submit your CV.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • perth, western australia
      • temporary
      • full-time
      Randstad is seeking expressions of interest for available candidates to work shifts for the Federal Election on Saturday, 21st May 2022. If you are available that day and interested please let us know!Roles will be varied and discussed with candidates in due course.To qualify:You must be 18 years of age and overAn Australian CitizenCovid Vaccinated, proof will be requiredNot already working directly with the AEC for Election workApplications must be through this seek add only, and not via phone calls.If you are available to work on Saturday, 21st May 2022 then please hit apply and upload a cv or cover letter with your contact details included.We will reach out to candidates closer to the Election period.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is seeking expressions of interest for available candidates to work shifts for the Federal Election on Saturday, 21st May 2022. If you are available that day and interested please let us know!Roles will be varied and discussed with candidates in due course.To qualify:You must be 18 years of age and overAn Australian CitizenCovid Vaccinated, proof will be requiredNot already working directly with the AEC for Election workApplications must be through this seek add only, and not via phone calls.If you are available to work on Saturday, 21st May 2022 then please hit apply and upload a cv or cover letter with your contact details included.We will reach out to candidates closer to the Election period.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • temporary
      • full-time
      Randstad are currently seeking career minded customer service professionals to join a rapidly growing Federal Government Agency in the Adelaide CBD for an initial 12 month contract. This is a great opportunity to take your customer service career to the next level!The main core of this role is to provide information, advice and support to customers in relation to Australian travel documents within an inbound customer service environment. You will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Successful applicants will have strong attention to detail, excellent customer service and communication skills and ability to work in a scheduled environment. Shifts are 7:00am to 3:00pm AND 11:00am to 7:00pm Monday to Friday. Overtime is on offer as well.Responsibilities include, but are not limited to;Respond to customer enquiries received predominantly via phone and provide relevant, timely and accurate information to support customers to apply or renew their passport through traditional and digital channels Respond to customer needs in a professional manner and achieve a high level of customer satisfaction through first contact resolution Communicate effectively over the phone with internal and external stakeholdersContribute to the delivery of a high-quality service by providing a courteous, efficient, prompt, and professional customer service to the public Support the interpretation and analysis of relevant legislation, regulations, guidelines, and procedures Application of appropriate training of legislation, policy and guidelinesMeet deadlines and required outcomesThe successful candidate will possess;Customer service experience (contact centre or face-to-face role)Strong communication skillsWork collaboratively within a team environmentHave the capability to assist customers in a timely and efficient mannerSound computer literacy Administrative skillsHigh level attention to detail and accuracy Government experience highly regarded.You must be an Australian Citizen - proof of ID will be required. Successful candidates will be required to undertake a National Police Clearance and Security Baseline Clearance before commencement.This is a great opportunityJoin Randstad’s community of casuals for customer service roles across various SA government departments. Working as a contractor with Randstad comes with many benefits.We offer three pay runs per week ensuring you are always paid within the week.Access to My Randstad portal for easy payslip accessExclusive access to roles before we go to marketAccess to our employee assistance program services, including counselling services.Our team are genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or support you while you are contracting for us.Next stepsIf you are ready to submit your resume please select “Apply Now”. Have a question before sending your resume? Please contact dalena.tran@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are currently seeking career minded customer service professionals to join a rapidly growing Federal Government Agency in the Adelaide CBD for an initial 12 month contract. This is a great opportunity to take your customer service career to the next level!The main core of this role is to provide information, advice and support to customers in relation to Australian travel documents within an inbound customer service environment. You will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other. Successful applicants will have strong attention to detail, excellent customer service and communication skills and ability to work in a scheduled environment. Shifts are 7:00am to 3:00pm AND 11:00am to 7:00pm Monday to Friday. Overtime is on offer as well.Responsibilities include, but are not limited to;Respond to customer enquiries received predominantly via phone and provide relevant, timely and accurate information to support customers to apply or renew their passport through traditional and digital channels Respond to customer needs in a professional manner and achieve a high level of customer satisfaction through first contact resolution Communicate effectively over the phone with internal and external stakeholdersContribute to the delivery of a high-quality service by providing a courteous, efficient, prompt, and professional customer service to the public Support the interpretation and analysis of relevant legislation, regulations, guidelines, and procedures Application of appropriate training of legislation, policy and guidelinesMeet deadlines and required outcomesThe successful candidate will possess;Customer service experience (contact centre or face-to-face role)Strong communication skillsWork collaboratively within a team environmentHave the capability to assist customers in a timely and efficient mannerSound computer literacy Administrative skillsHigh level attention to detail and accuracy Government experience highly regarded.You must be an Australian Citizen - proof of ID will be required. Successful candidates will be required to undertake a National Police Clearance and Security Baseline Clearance before commencement.This is a great opportunityJoin Randstad’s community of casuals for customer service roles across various SA government departments. Working as a contractor with Randstad comes with many benefits.We offer three pay runs per week ensuring you are always paid within the week.Access to My Randstad portal for easy payslip accessExclusive access to roles before we go to marketAccess to our employee assistance program services, including counselling services.Our team are genuine in the support they offer, whether it be helping you to secure the right work opportunity, supporting your development or support you while you are contracting for us.Next stepsIf you are ready to submit your resume please select “Apply Now”. Have a question before sending your resume? Please contact dalena.tran@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • modbury, south australia
      • contract
      • part-time
      Randstad are currently recruiting for both Part Time and Full Time Customer Service Officers that are looking for casual employment with the opportunity to become permanent working on government contracts. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, providing an exceptional experience to their clients and general public. About your new roleAs a Customer Service Officer you will be taking a high volume of calls regarding immigration enquiries. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database.Take inbound customer enquiriesMaintain customer satisfactionUpdate and maintain database recordsHandle customer data and information with confidentialityNavigate multiple database and platformsNorthern location - close to public transport! You will be required to commit to a minimum of 3 days a week, on a rotating roster. The hours will span from 7:30am to 7:30pm - Monday to Friday. Full time hours are available too! What you will need Excellent customer service skillsPossess a typing speed of minimum 35 WPMIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAbility to commit to a minimum 3 days a week (rotating roster - Mon - Fri 7:30am to 7:30pm)Ability to commit to 4 days initial training (from 8.30 am - 5.00 pm)MUST be an AUSTRALIAN CITIZENMUST be able to pass a high level government clearance Benefits Casual employment with the view to go permanentCustomer service focused - no salesFlexible training sessions available! If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are currently recruiting for both Part Time and Full Time Customer Service Officers that are looking for casual employment with the opportunity to become permanent working on government contracts. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, providing an exceptional experience to their clients and general public. About your new roleAs a Customer Service Officer you will be taking a high volume of calls regarding immigration enquiries. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database.Take inbound customer enquiriesMaintain customer satisfactionUpdate and maintain database recordsHandle customer data and information with confidentialityNavigate multiple database and platformsNorthern location - close to public transport! You will be required to commit to a minimum of 3 days a week, on a rotating roster. The hours will span from 7:30am to 7:30pm - Monday to Friday. Full time hours are available too! What you will need Excellent customer service skillsPossess a typing speed of minimum 35 WPMIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAbility to commit to a minimum 3 days a week (rotating roster - Mon - Fri 7:30am to 7:30pm)Ability to commit to 4 days initial training (from 8.30 am - 5.00 pm)MUST be an AUSTRALIAN CITIZENMUST be able to pass a high level government clearance Benefits Casual employment with the view to go permanentCustomer service focused - no salesFlexible training sessions available! If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • modbury, south australia
      • contract
      • full-time
      We're seeking for candidates with a passion for Customer Service. This role offers a fantastic opportunity for those looking to further their experience within the call centre and customer service space while providing an exceptional experience to their clients and general public.Both Full Time and Part Time positions available - with the opportunity to become permanent up for grabs. Comprehensive training and development tools provided within this role, as well as a great path for career progression!Duties:Communicate with customers via telephone and emailAnswer detailed product and service enquiries Identify and fulfill customer needs to satisfaction Handle and manage customer complaints and provide alternative solutions Update and maintain database recordsRequired Skills:High level of customer service skillsStrong communications skills Ability to perform multiple tasks, prioritise and manage time effectively Ability to work independently when requiredStrong computer skillsApplications:If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We're seeking for candidates with a passion for Customer Service. This role offers a fantastic opportunity for those looking to further their experience within the call centre and customer service space while providing an exceptional experience to their clients and general public.Both Full Time and Part Time positions available - with the opportunity to become permanent up for grabs. Comprehensive training and development tools provided within this role, as well as a great path for career progression!Duties:Communicate with customers via telephone and emailAnswer detailed product and service enquiries Identify and fulfill customer needs to satisfaction Handle and manage customer complaints and provide alternative solutions Update and maintain database recordsRequired Skills:High level of customer service skillsStrong communications skills Ability to perform multiple tasks, prioritise and manage time effectively Ability to work independently when requiredStrong computer skillsApplications:If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Do you enjoy working with customers and are a highly motivated individual with a key focus on delivering high quality customer service? If yes, we want you! This role offers a fantastic opportunity for those looking to further their experience in a call centre environment while gaining valuable experience within the government space!We have full time positions available with the potential opportunity to work from home once training has been completed! Comprehensive training provided over a period of 8 weeks between 8.30 AM - 5.00 PM (Monday to Friday). Duties:Communicate with customers via telephone and emailAnswer inbound Passport related inquiriesIdentify and fulfill customer needs to satisfactionUpdate and maintain database recordsAbout you:Strong communication skillsAbility to perform multiple tasks, prioritize and manage time effectivelyStrong computer skillsPrior customer service experience is an added advantageMUST BE WILLING TO WORK ON A ROTATING ROSTER BETWEEN 8.00 AM - 8.00 PM (MONDAY - FRIDAY)MUST BE AN AUSTRALIAN CITIZENNO COVID-19 VACCINATION REQUIREDAbility to pass a National Police Check and government clearanceBenefits:Convenient location - Adelaide CBDWork from home / hybrid model on offer once training completedOngoing training and career developmentApplications:If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Do you enjoy working with customers and are a highly motivated individual with a key focus on delivering high quality customer service? If yes, we want you! This role offers a fantastic opportunity for those looking to further their experience in a call centre environment while gaining valuable experience within the government space!We have full time positions available with the potential opportunity to work from home once training has been completed! Comprehensive training provided over a period of 8 weeks between 8.30 AM - 5.00 PM (Monday to Friday). Duties:Communicate with customers via telephone and emailAnswer inbound Passport related inquiriesIdentify and fulfill customer needs to satisfactionUpdate and maintain database recordsAbout you:Strong communication skillsAbility to perform multiple tasks, prioritize and manage time effectivelyStrong computer skillsPrior customer service experience is an added advantageMUST BE WILLING TO WORK ON A ROTATING ROSTER BETWEEN 8.00 AM - 8.00 PM (MONDAY - FRIDAY)MUST BE AN AUSTRALIAN CITIZENNO COVID-19 VACCINATION REQUIREDAbility to pass a National Police Check and government clearanceBenefits:Convenient location - Adelaide CBDWork from home / hybrid model on offer once training completedOngoing training and career developmentApplications:If you meet the above criteria and are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please address your CV in MS Word format to Fareen Khan and click 'apply now'.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • permanent
      • AU$50,000 - AU$55,000, per year, Super + Product Discount
      • full-time
      The CompanyThis is an exciting opportunity to join a health and wellness brand that is renowned for it's award winning products and their 5 star customer service. Located in the heart of Macquarie Park, this business prides itself on bringing out the best in their customers and offering tailored products to suit your wants and needs. Your New RoleYou will join a cohesive and supportive team of high performing customer service professionals. You will report into and be mentored by the highly regarded Customer Service Manager who has been within the business for over 14 years. Some of the duties include:Process customer orders into the systemDeal with inbound phone calls related to order tracking, shipping details and order statusLiaise with third party logistics Carry out administrative tasks e.g emailing, invoices, etc.Answer queries related to prices and stock availability Benefits to you:Friendly and supportive team Brand new offices in the heart of Macquarie ParkIncredible company discounts Job securityCareer progressionAnnual bonus dependant on performanceTeam bonding nightsImmediate start Your profile with demonstrate:No experience necessary Previous Customer Service, Call Centre, Hospitality, Retail experience desirable but not essential Excellent written and verbal communication Comfortable working in a fast-paced environment If you are interested in this role, please press APPLY NOW or email your resume to Beth.Dargan@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      The CompanyThis is an exciting opportunity to join a health and wellness brand that is renowned for it's award winning products and their 5 star customer service. Located in the heart of Macquarie Park, this business prides itself on bringing out the best in their customers and offering tailored products to suit your wants and needs. Your New RoleYou will join a cohesive and supportive team of high performing customer service professionals. You will report into and be mentored by the highly regarded Customer Service Manager who has been within the business for over 14 years. Some of the duties include:Process customer orders into the systemDeal with inbound phone calls related to order tracking, shipping details and order statusLiaise with third party logistics Carry out administrative tasks e.g emailing, invoices, etc.Answer queries related to prices and stock availability Benefits to you:Friendly and supportive team Brand new offices in the heart of Macquarie ParkIncredible company discounts Job securityCareer progressionAnnual bonus dependant on performanceTeam bonding nightsImmediate start Your profile with demonstrate:No experience necessary Previous Customer Service, Call Centre, Hospitality, Retail experience desirable but not essential Excellent written and verbal communication Comfortable working in a fast-paced environment If you are interested in this role, please press APPLY NOW or email your resume to Beth.Dargan@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • full-time
      Your New CompanyLocated in Port Melbourne, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be responsible for the real-time management of resources to ensure that there are adequate resources, to cater for the planned volumes at the dedicated SLA’s. In this role you will support the Workforce Planning manager with providing real-time monitoring via the available systems and WFM methods, and assisting with the intra-day changes to ensure the team achieves its SLA’s and maxmise efficiency. How you will contributeManage schedules and rosters on a daily basisManage staffing levels using trends and also historical data Monitor and drive real-time adherence, to the expected level Use data analysis to make recommendations on changes to current capacity and maximise productivityCommunicate and manage all changes and OT requirements in line with SLA’sProvide additional support to the WFM team where needed What you will bring to the teamA passion for problem solving and providing solutionsAbility to work autonomously and efficientlyPrevious knowledge/experience of CCM/forecasting and scheduling Strond understanding of data analysis and efficiency management Previous experience in a workforce planning role is highly advantageousBenefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesEmployee car benefit schemeWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New CompanyLocated in Port Melbourne, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be responsible for the real-time management of resources to ensure that there are adequate resources, to cater for the planned volumes at the dedicated SLA’s. In this role you will support the Workforce Planning manager with providing real-time monitoring via the available systems and WFM methods, and assisting with the intra-day changes to ensure the team achieves its SLA’s and maxmise efficiency. How you will contributeManage schedules and rosters on a daily basisManage staffing levels using trends and also historical data Monitor and drive real-time adherence, to the expected level Use data analysis to make recommendations on changes to current capacity and maximise productivityCommunicate and manage all changes and OT requirements in line with SLA’sProvide additional support to the WFM team where needed What you will bring to the teamA passion for problem solving and providing solutionsAbility to work autonomously and efficientlyPrevious knowledge/experience of CCM/forecasting and scheduling Strond understanding of data analysis and efficiency management Previous experience in a workforce planning role is highly advantageousBenefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesEmployee car benefit schemeWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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