63 jobs found for call centre customer service

The Company This is a rare and exciting opportunity for an experienced Customer Service Representative to join a close-knit team, within a reputable business. Based in the heart of Macquarie Park, this company prides themselves on providing outstanding customer service to their customers and clients.The RoleYou will be part of a small team that is extremely hard working, outcome focused and rewards those who excel in their role. Some of the duties include:Providing a high level of customer service to inbound callers regarding product availability, order status, product knowledge etc.Process new product orders into CRM system Liaise with courier drivers (logistics), manufacturers and other stakeholdersUse problem solving skills to manage and resolve customer complaintsUndertake back office support administration processes Ensure compliance with all regulatory governance protocols and policies Benefits to you:Friendly, collaborative team Minutes away from Macquarie Park metro station and busesDetailed training and supportCompetitive salary Supportive managerCore values of honesty, integrity and respect Your profile will demonstrate:2+ years customer service experience Accurate and efficient administration skillsProfessional communication skills both written and verbalAbility to multi-task and thrive in a busy environmentProficient in Microsoft Word, Excel and data entryExperience in a government, finance or regulatory environment (desirable)Next Steps:If you are interested in this role, please press APPLY NOW or send me an email with a copy of your resume to Beth.Dargan@randstad.com.auAs this is a permanent position, unrestricted working rights are required. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Port Macquarie city centreFull time temporary assignment until 1st April, potential to extend$31.25 per hour plus super URGENTLY RECRUITING THOSE WITH A CURRENT WWCC & A CLEARED POLICE CHECK (within the last 2 months)Randstad has partnered with a leading State Government Education provider to source multiple Contact Centre operators to join their team. This team is focused on providing an excellent customer experience on each and every call and operative in a team focused collaborative environment.As a contact centre operator, you will be responsible for making outbound phone calls to an existing customer base to assist future students to progress in their enrollment. We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either sales, education, contact centre, hospitality or retail.Experience with computer systems / programs Must be able to articulate how you apply the following values in everyday situations for interview: Collaboration, integrity, customer centricity, excellence IN ORDER TO PROGRESSDue to the fast nature of this recruit, you must ALREADY have the following:A cleared police check from within the last 2 monthsA current Working With Childrens CheckHow to applyPlease submit your resume (in word format) by clicking ‘Apply Now'.For more information, you can contact Randstad on (02) 4032 7350.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad has a rare permanent full time opportunity for those wanting to work in a role offering flexibility to work both from home and the office with a CBD location! Are you looking to kick start their career inside the finance world? This role will be focusing on salary packaging, the role will be phone based and responsible for providing support to customers on a regular basis. You will be responsible for navigating multiple systems and must have a high attention to detail. Taking inbound calls from customers, you will be providing a high level of customer service to assist with the queries and actioning each call as required. Full training on products and systems will be provided. For the right applicants, this role offers an entry into this incredible industry and offers great pathways for career development and growth.About you: Must have a willingness to learn Passion for the finance industry Good attitude and positive phone mannerMust have previous experiance in call centres or working with high volume callsCustomer service focused and proven customer service experienceImportant information Commencement date 7th of February 2022Work from home hybrid model after completion of training - mix of both working in office and from home!laptop, keyboard, mouse and headset provided for your work from home daysRotating roster 7am - 7pm Monday - Friday (roster provided 4 weeks in advance)Must be able to clear back ground checksCustomer service focused and proven customer service experienceIf this sounds like you, we would love to hear from you!! Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new company Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for customer service officers.Are you fanatical about providing exceptional customer service? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the roleAs a Customer Service Officer, you are representing Concentrix as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 8pm - rotating roster$48,500 + super per annumMonday - FridayPermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsAbility to work in a fast paced environmentWillingness to learn Excellent communication skills both written and verbal If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW! or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015 Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New RoleWork for one of Australia’s most well known Retail companies in a vibrant and fast paced customer service team. As the Customer Care Representative you will be responsible for the investigation and resolution of escalated customer queries.Your main responsibilities will include:Liaising with customers via phone, email and online chatLog and update all information in the system correctlyProviding customers with regular updates regarding their queries or complaintsReviewing customer files to ensure that nothing has been missedEmpathetically listen to customers and promptly provide solutions Your profile will demonstrate: Previous customer service, disputes, complaints, claims, order processing, customer care, call centre or contact centre experience is idealA 'can-do' attitude and willingness to learnHigh attention to detail Benefits to you:Start ASAPFlexible work optionsCompetitive hourly rateWork for a renowned Australian companyWork in a role that will keep you busy!This is a great opportunity for experienced Customer Care Representatives to join a busy role. If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new company Work for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership. Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. Your new positionWork in a fast paced environmentAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the worldSubsidised private health insuranceProfessional development fundingMonday-Friday (with 1 half day saturday a month)Uncapped commissionCompetitive salary Your skills and experienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Supervisor / Team LeaderWell known utility manufacturer | Blacktown areaAttractive permanent salary, $80,000k + super with company carProgression available | Supportive team The Company:Global Manufacturer and Distributor with a broad product range and a strong reputation in the marketplace. Due to continued success an experienced, results driven and self motivated Branch Supervisor is needed to join and lead a busy team. The Position:Providing support to overall branch including counter sales, phone enquiries, inventory and warehouseSupervision of up to 8 branch staff membersOrganise the receipt, storage and dispatch of goodsMonitoring the day to day running of the branch and ensuring the flow of operations in a highly professional mannerCompliance in OHS Legislation The Candidate:Experience in a similar manufacturing environmentProven track record in a supervisory roleHave high attention to detail and be able to prioritise effectivelyIntermediate skills in Microsoft Word & ExcelBe highly organised, self motivated and a team playerWarehousing experience highly desirableAbility to deal with customersThe Benefits:Competitive salaryCompany carPermanent opportunityOnsite parkingSupportive team and managerChance to work for a well known market leader To be considered for this position, please apply directly to this advertisement or contact Janelle Hwang via janelle.hwang@randstad.com.au or 02 9615 5366 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service / LodgementsGlobal insurance company offering ongoing supportive training & career developmentHighly competitive salaryConveniently located near public transport - Chatswood station - close to cafes/shopsFlexible work arrangements - 2 or 3 days work from home!Onboarding and training from home About the companyOur client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.About the roleThe customer service and lodgements team are looking for customer service extraodinaires like you to manage the general inbound customer queries regarding their policy or to manage the first part of their claims lodgement. You will be a customers first point of contact.The hours are Monday to Friday between 9.00AM - 5.00PM (7.5 hour days):Deliver exceptional customer service across general customer queriesEnsuring speed and accuracy in the collation of reporting insurance claimsUpdating CRM and generating and sending required correspondenceEscalate specific interactions and scenarios to seniors and team leader Skills & ExperienceDemonstrated high level customer service experienceExcellent communication skills - written and verbalStrong time management skillsDemonstrate team work and strong sense of ownership and responsibility Benefits & CultureHybrid work model - WFH and the office6-8 weeks training providedJoin a dynamic team with great culture and valuesOpportunity for further growth and development across many different parts of the businessReward and recognition platformsMulticultural and diverse How to apply?If this sounds like you, Apply Now! Or email your updated CV in word doc to lavender.pham@randstad.com.au(You must be an Ausralian Citizen or P.R. to apply)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Home Claims Client Manager Global insurance company offering ongoing supportive training & career developmentCompetitive salary - especially if you have claims experience Conveniently located near public transport - Chatswood station - close to cafes/shopsFlexible work arrangements - 2/3 days work from home! About the company Our client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.About the role The Home Claims team are looking for customer service extradinaires like you to manage a portfolio of home claims from end to end. The hours are Monday to Friday between 9.00AM - 5.00PM (7.5 hour days):Deliver exceptional customer service across day to day management of customer queriesEnsuring speed and accuracy in the collation of reporting insurance claimsUpdating CRM and generating and sending correspondenceEscalate specific interactions and scenarios to seniors and team leaderManagement of the claim and identify potential fraud claims Skills & ExperienceDemonstrated high level customer service experienceHome claims experience desired (salary negotiable)Excellent communication skills - written and verbalStrong time management skillsDemonstrate team work and strong sense of ownership and responsibility Benefits & CultureHybrid work model - WFH and the office6-8 weeks training providedJoin a dynamic team with great culture and valuesOpportunity for further growth and development across many different parts of the businessReward and recognition platformsMulticultural and diverse How to apply? If this sounds like you, Apply Now! Or email your updated CV in word doc to lavender.pham@randstad.com.au (You must be an Ausralian Citizen or P.R. to apply)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Entry Level Banking - Digital Bank - Inbound Call CentreMultiple exciting temp opportunities with a view to permanency within 6 monthsWynyard location! Right outside the train stationNo banking experience required, just customer service guns!Mapped out opportunities to build your career and up-skill right from the start$31.25ph + superYour new companyThis is a FT temporary opportunity to join a subsidiary of a Big 4 Bank! Renowned for leading the Australian financial space, my client aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a diverse work culture and a positive team environment, employees are valued and recognised for their efforts and commitment.Your new roleBe the first point of contact for customers across phone, email & chatAnswer queries regarding general, everyday banking productsConsistently provide excellent customer service and go above & beyondMultitask work across multiple internal systems and softwaresYour skills and experienceA customer-centric & service-oriented mind-setExcellent communication skills, verbal and writtenThrive in a fast paced environment to multitask and meet multiple deadlinesPositive and resilient focused on delivering the best results each and every dayA keen interest in banking and financePlease note: We’re looking for flexible candidates as this customer care team works on a rotating roster between 8:00am - 8.00pm between Monday - Sunday.Your benefitsGreat location - Wynyard stationCompetitive payrate!Opportunity to gain a permanent role within one of Australia’s largest digital banksAn exciting opportunity to shape your career within the banking industryOngoing extensive training programs for learning and developmentYour next stepTo launch your career, click ‘apply now’ or contact Lavender Pham, consultant on 02 8215 1067 // lavender.pham@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is proudly partnering with the South Australian Government to support our state’s COVID-19 Response Contact Centre. These positions are based in the CBD and you will be providing expert and accurate advice to the general public relating to all COVID-19 inquiries. You will have excellent customer service skills, be able to adapt to an ever changing environment and be resilient. We are seeking candidates to work full time hours across a rotating roster.Pay Rate of $30.15 per hour + shift penalties 7 day roster across day, afternoon and night shiftsSA Government opportunity About the roleWe are seeking candidates with excellent interpersonal and problem solving skills who can start immediately. We have multiple positions available to work in this busy contact centre with opportunities to progress for the right candidates. You will be responsible for on a day to day basis:Answering a high volume of phone calls Providing consistent and accurate advice with the Emergency Management directions and Emergency Management Act 2004Inputting data accurately from a range of sources into various computer applicationsProviding ongoing support to South Australian residents on various COVID-19 inquiriesSkills and Experience Excellent written and verbal communication skills Resilient Proven experience working in a reactive and fast paced environment Flexible availability and great team player Positive attitude and willingness to learn National police check Shift timesDay Shift: 8am - 4pmAfternoon Shift: 4pm - 12amNight Shift: 12am - 8amBenefits2 days of classroom training provided as well as on the job training Gain exposure and experience within the public sector Excellent workplace culture Full time hours across a rotating roster How to ApplyClick APPLY or contact Shannon Jarvis (shannon.jarvis@randstad.com.au) for all confidential enquiries before applying.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About RandstadRandstad is a global market leader providing specialised recruitment solutions across a variety of industry sectors and spanning across 39 countries in the world. As an employer of choice, we have developed a culture that will challenge you, keep you interested and develop The Role:To provide first point resolution and support for all customer service interfaces serviced by the Department Your duties will include:Answering high volume inbound callsProviding consistently high levels of customer service.Adhering to various policies and procedures.Handling various inquiries and diverting/escalating calls where appropriate.Data entry into various computer systemsScheduling call backs and following up with customers where appropriateUpdating the database with correct customer informationSkill, knowledge and experience in:Provision of customer-focused service in a team environmentBuilding and enhancing understanding and relationships with customersProvision of information in a concise and accurate manner, and within time constraintsAnalysis and problem solvingThe use of PCs and associated software including the use of multiple applications simultaneously To apply, click on the 'apply now' At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Work from Home opportunities Randstad are currently recruiting multiple customer service representatives that are looking for the flexibility to work from home. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, providing exceptional experience to their clients and general public. About your new role As a customer service representative you will be making calls to the general public to assist those who have tested positive for Covid- 19. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database. This position will need you to show high levels of empathy, to check in with those who may be struggling and need further assistance.Making outbound calls to the general public Update and maintain database recordsHandle customer data and information with confidentialityNavigating multiple database and platformsCasual assignment with view to extendWork from home You will be required to commit to 38 hours per week, on a rotating roster. The hours will span from 7am - 10pm - Monday to Sunday What you will need The customer service officer is often the first point of contact. It is essential that you enjoy providing a high level of customer service and are empathetic and supportive towards each customer's unique situation.Unlimited Australian working rights Experience in a call centre / contact centre beneficialCommitment of a minimum of 3 months in this position An appropriate work from home set up - i.e suitable computer/device, and safe office environmentIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environment If you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster and click 'apply now'. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is proudly partnering with the South Australian Government to support our state's COVID-19 Response. Due to growth, our client requires experienced Contact Centre Team Leaders to lead and mentor teams of Customer Service Officers within a 24/7 Contact Centre.Your key duties will be supporting, coaching and mentoring staff members whilst managing the day to day operations of the contact centre. You will drive your team to achieve outstanding service to the general public and support the team through training and development opportunities.Key information about the role:CBD BasedImmediate start37.5 hours a week24/7 rotating rosterAppealing hourly rate + shift penaltiesOpportunity for long term contracts for the right candidatesShift times are as follows:Day shift: 8am - 4pm Afternoon shift: 4pm - 12am Night shift: 12am - 8am Day to Day Duties:Lead and motivate teams of 20 Customer Service Officers to optimum performance levelsProvide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting objectives. Developing work plans and rosters and allocating workloadsBuild and sustain relationships with key stakeholders both internally and externally Skills and Experience:Previous Team Leader experience within a Contact Centre environmentPrevious management experienceStrong communication skills to articulately explain complex information, tailor messaging and resolve issuesStrong people management skills aA high ethos around maintaining sensitivity and confidentialityBenefitsGain exposure and experience within the public sectorJoin Randstad's large community of public sector contractors and be given opportunities to progress your career, as well as many other additional benefitsExclusive access to roles before we go to marketOur team is genuine in the support we offer, whether it be helping you to secure the right work opportunity, supporting your development or while you are contracting for us. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New Role Australia's leading Telco company is seeking 20 permanent x Telesales representatives to join their vibrant team in North Ryde. You will be reporting into the Telesales Team Leader who is known within the business for their supportive and knowledgeable presence within the business. Your main responsibilities will include:Answering inbound customer callsAnswering customer enquiries regarding productsUp-selling products over the phoneProcessing sales orders into the databaseProviding a high level of customer serviceGeneral administration as requiredThe BenefitsIncredible on-boarding and training programQuick career progressionAbility to earn lots of $$$Work with a supportive and inclusive teamLocated in North Ryde, with a shuttle bus that picks their employees up from the major hubsBeautifully renovated offices with incredible facilities - gym, cafes and more!About YouPrevious Sales, Telesales, Call Centre, Contact Centre, Customer Service, Retail or Hospitality experienceYou're motivated by $$$ and reaching your goalsAbility to thrive in a busy environmentIf this role sounds like you, please APPLY NOW. Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in October please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Kingscliff locationFull time temporary assignment until 1st April, potential to extend$31.25 per hour plus super URGENTLY RECRUITING THOSE WITH A CURRENT WWCC & A CLEARED POLICE CHECK (within the last 2 months)Randstad has partnered with a leading State Government Education provider to source multiple Contact Centre operators to join their team. This team is focused on providing an excellent customer experience on each and every call and operative in a team focused collaborative environment.As a contact centre operator, you will be responsible for making outbound phone calls to an existing customer base to assist future students to progress in their enrollment. We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either sales, education, contact centre, hospitality or retail.Experience with computer systems / programs Must be able to articulate how you apply the following values in everyday situations for interview: Collaboration, integrity, customer centricity, excellence IN ORDER TO PROGRESSDue to the fast nature of this recruit, you must ALREADY have the following:A cleared police check from within the last 2 monthsA current Working With Childrens CheckHow to applyPlease submit your resume (in word format) by clicking ‘Apply Now'.For more information, you can contact Randstad on (02) 4032 7350.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is seeking a Customer Service Officer to leverage their brand through exceptional customer experience and quality customer service. Located in a newly refurbished office within the Adelaide CBD, the Customer Service Officer is responsible for providing high quality customer service, by responding to inbound enquiries in relation to the status of a file and booking of settlements. You will also be responsible for responding to requests, contacting other financial institutions; Brokers and Solicitors in relation to the status of a file and booking of settlements.You will join a friendly team who are committed to helping you succeed in your role in a supported and professional environment. Applicants need to be available to work Monday to Friday on a rotational basis with hours varying weekly. The pay rate is $31.25 per hour. Main Responsibilities:Managing calls and providing a high level of customer service in a timely mannerRespond to inbound requests in relation to the status of a matterBooking of settlements as per request from clientsManage daily work allocation by making outbound calls in relation to the status of a file and the booking of settlementsManaging exceptions and notifying file owners and Brokers of outstanding requirements in order to book settlement with other financial InstitutionsAdhere to all internal policies and procedures Provide support to your peers and other teams within the business as requiredMeet and exceed quality targets Meet adherence to roster targets Actively identify and escalate any perceived risks Essential: Previous customer service experienceHighly developed customer service skillsStrong communication skills, written and verbalStrong data entry skillsAbility to work in a high pressure, high volume work environment ensuring deadlines are metA positive and proactive approachExcellent attention to detailGood organisational skills and ability to prioritise workloadStrong work ethic Applications:If you feel your skills match the above criteria, please attention your CV in MS Word format to Zoe Minuzzo-Larsen and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is the the country's largest automotive financier. With over 30 years’ experience in the Australian market, they pride themselves on providing exceptional customer service and support to their customers. Well trusted by Australians and small businesses, they support them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.Due to growth, they have multiple Full Time and Part Time opportunities available. Here you’ll enjoy working on campus-style hybrid/flexible working environment surrounded by natural green spaces with a gym, café, and plenty of free parking on campus. Day to day this role will see you: Engaging with customers to provide solutions to their car loans & insurance queriesAssisting our customers to meet their vehicle finance needsProviding excellent customer service at all timesBringing your own unique personality to the callProblem solving any concernsMeeting the high standards expected within our culture and customer expectations such as call handling times and call quality You’ll be successful in this role if you have:Previous customer service experiencePassion for helping othersThe ability to listen, engage with and understand customers needsThe ability to work both autonomously and as part of a teamExcellent written and professional verbal communication skillsSelf-motivated and willing to learnDemonstrated experience using Microsoft Office packagesAbility to work across multiple technology platforms and monitors Training and Induction: You will receive comprehensive training, which will be full time Monday to Friday, 8:45am-5pm. For part time workers you will need to be available for training full time.You must have the ability to work flexibly, as we operate on a roster, which means your full-time hours can be scheduled between 8:30am – 7pm, Monday – FridayThis role is offering a $61,000 salary packageTo register your interest, please apply now and one of our team members will be in touch. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you looking for your next full time opportunity with a passion for customer service? Randstad are currently seeking employees with a standout background in customer service looking to excel their careers to the next level working within a call center environment.This full time position is an excellent opportunity to grow and excel your current skills and take that next step! Your phone manner will be professional, friendly and focused on solving customer queries in a timely fashion in alignment with excellent customer service and resolution focused. Your duties will includeProviding high level of customer service to incoming calls/email queriesAdministration duties and navigating multiple systems.Appointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailProblem solving and troubleshootingAssist and educate customers through your expertise and knowledge About youExcellent phone manner and a friendly consultative mannerResilient and looking for career growthExcellent verbal and written communicationTeam player, driven and goal orientatedThe ability to undertake administrative duties as required In order to be considered, you will need to click APPLY NOW and upload your resume in MS Word format; please address it to Juanita Forster or Tejal Chhanabhai.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to Working from home. As a Customer Service office you will be required to deliver exceptional customer service and assist customers who have been affected by COVID-19. You will be taking inbound calls from our clients customers and assisting with any enquiries that they may have. We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen.To be successful for the role you must have the following:Your own computer / laptop which is Microsoft Based A computer / laptop that is no older then 3 years oldYour computer must be updated with the latest operating systems Must be tech savvy and be able to troubleshoot your deviceDemonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screenBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experienceAbout the roleBe available Monday to Friday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super Must be able to pass a criminal history check Location: Working from home As this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours.If this role sounds like the right role for you please click APPLY NOW!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new company Work for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership. Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. Your new positionWork in a fast paced environmentAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the worldSubsidised private health insuranceProfessional development fundingMonday-Friday (with the potential of 1 saturday a month)Uncapped commissionCompetitive salary Your skills and experienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyAn exciting opportunity to join an organisation renowned for leading the Australian financial space. This organisation offers exciting and new development and growth opportunities. Work for an organisation that thrive upon delivering results and strive for excellence.Your new roleNegotiating outstanding balance with customersReducing settlement paymentsGetting involved with legal actionsProvide customers with solution methods on becoming debt freeProactive debt collection calls and following up on remittance receiptsWhat you’ll need to succeedMinimum 1 year of experience in collections in the banking industryRelevant degree qualification preferredAbility to perform well in a fast paced environment with great attention to detailExcellent problem solving and negotiation skillsWarm and empathetic phone manner Your benefitsEnjoy great city views and modern offices for a prestigious bank. A great opportunity to work in a positive and collaborative team culture and environment. Opportunities to progress within your desired department of the organisation. Enjoy generous work benefits and rewards. Your next stepTo launch your career, click ‘apply now’ with an updated copy of your CV or contact Sandra on 02 8095 1752 or sandra.sadaka@randstad.com.au to discuss further.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

THE ROLE- Location: CBD/Working from Home (Hybrid model)- Hours: 8:30am - 6pm- Pay rate: $48,000 - $55,000 pa + super depending on experience level - Training providedAs a Collections Officer, your role primarily exists to maximise the timely recovery of debts. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Specifically, this involves tasks such as: Calling customers to negotiate the recovery of outstanding funds Answering incoming calls Actioning of incoming correspondence via email, mail Accurately updating file details after every customer interaction Following up any settlements as required Assisting other team members with trainingSkills and Experience required: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsActive listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve If this sounds like you, please apply now and one of our team members will be in touch.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.