61 jobs found for call centre customer service

Customer Service Representative Work for a market leading organisation Onsite parking available | Ingleburn and Moorebank areas Roles are Temporary with view to Permanent The Company Instantly recognised market leading organisations, currently looking for confident, resilient and experienced Customer Service Representatives to join their growing teams within sites at Ingleburn and Moorebank. This is an exciting opportunity to be part of organisations that are going from strength to strength. Key responsibilities: Build and grow valuable customer relationships through everyday interactions Action complaints and escalations and solve accordingly Resolve customer queries received via multiple channels Process orders through systems such as SAP and Pronto Be updated about a wide product range and knowledge Maintain stakeholder information on database system The Candidate Proven experience in a similar office based Customer Service role Able to work under pressure in a fast-paced environment Effective problem solving and complaint resolution skills Able to work well within a team Have strong work ethic with a positive attitude Quick learner and able to take direction Experience with systems such as Pronto, SAP, Pronto, Salesforce is desirable Experience with high volume EDI order processing is an advantage The Benefits Competitive hourly rate Great career progression Flexible working hours between 7:30am-5:00pm Mon-Fri Opportunity to transition to a permanent role If this sounds like you, please APPLY NOW, or for a confidential discussion please call Sharlene Fouzder on 9615 5301 or email sharlene.fouzder@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyThis wealth division of a Big Four Bank is renowned for leading the Australian financial industry. The organisation values service and always aims to assist their people, customers and the wider community. They foster a diverse and positive work culture and team environment where employees are valued and recognised for their work efforts and commitment.Your new roleFirst point of contact for customers, employers and internal and external advisorsProvide guidance and assistance to customers across superannuation and investment products Strong knowledge and understanding of wealth services, including investment, superannuation and retirement income products, investment platforms, private banking and insurance solutionsYour skills and experienceFinance background obtained through University spanning across studies in commerce, business, finance, and economics among others is essentialDemonstrated experience in customer service within the retail or hospitality industryExcellent communication skills, verbal and writtenStrong attention to detail with the ability to take on a fast paced workplaceYour benefitsShape your experience within a Big Four Bank and enjoy opportunities to progress your career. Your new team is a collaborative, high functioning group of individuals who value delivering service with integrity and quality. This organisation offers extensive and thorough training programs which aid staff learning and development. Enjoy the convenience of offices just minutes from Wynyard station and generous employee benefits.Please note: All applicants must be an Australian Citizen or Permanent ResidentYour next stepTo launch your career, click ‘apply now’ or contact Sandra Sadaka, Consultant on Sandra.Sadaka@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyOne of Australia’s leading financial institutions is looking for passionate and driven individuals to join their high performing team. You will have a clear career progression path from the moment you join, as well as ongoing training and support and opportunities for further qualifications. Your new roleIn this position you will initially be providing a high level of customer service to clients, financial advisors and staff via phone and email. Responsibilities include:Providing a high level of customer service over the phone and via emailUsing multiple computer systems, alongside your problem solving skills, to ensure queries are resolvedEnsuring client records are kept up to date and accurateEducating and guiding customers on wealth productsYour benefits:Clear career progressionFun and supportive team environment Permanent, full-time positions (Mon - Fri)$62,400 package (+ 12% super + discretionary bonus)Flexible working arrangements - work from Sydney CBD office and from homeYour skills and experience:Previous customer service experience, including retail and hospitalityTech savvy with the ability to pick up multiple systems quicklyExcellent communication skills, both written and verbalA team player with a passion for customer serviceRelevant bachelor’s degree is desiredNext steps:If you’re interested please click apply now to send your resume, or contact Hollie on hollie.carwardine@randstad.com.au if you have any questions. There are multiple positions available so bring a friend along too!Please note: You have to be an Australian Citizen or Permanent Resident to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Southside location - Eight Mile PlainsParking available on siteContracts to start in AugustFull time roles, $29+ per hour + superClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key Accountabilities Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you? Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable: Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyAward winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers. Due to growth in the business the opportunity has arised to work with an energetic and supportive team to provide outstanding customer service to banking customers. Your new company offers full paid training, a $1000 sign on bonus plus further monthly incentives.Your New PositionRespond to all customer enquiries and engage with customers effectivelyHandle all inbound calls with empathy and solutions to resolve problemsInvestigate all queriesAssist customers with utilising digital productsPrioritise and exceed KPI targets in fast paced environments.Your Skills and ExperiencePassionate about customer service and ability to demonstrate empathyComfortably work and meet targets in fast paced environmentsAbility to undertake multiple tasks whilst actively listening to resolve customer needsPrevious customer service experience (in any industry)Excellent verbal and written communication to engage and build relationshipsEnergetic and willingness to achieve results.What is on OfferCompetitive Salary PackageFun team and working environmentFull time roster (7am-12am)Be part of a diverse and supportive working environment.All candidates for this role must be over 18, Australian residents and happy to undergo the relevant pre employment checks. Please apply now by clicking apply or email Alexandria Howes - alexandria.howes@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About this companyMy client is an established Manufacturing/Retail organisation based out of Essendon Fields.Due to growth we are seeking 2 x Customer Service Officers to join the team on a Temporary basis with the view to permanency for the right person. Hours: Monday to Friday- 9am till 5pm The OpportunityIf you pride yourself on providing exceptional customer service skills then we want to hear from you!No prior experience is required, just a fantastic attitude! In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersAttending to customer enquiriesData entry – alpha-numericFiling, scanning & copyingTo be successful in this role, you will have:If you have a passion for providing exceptional customer service – APPLY HERE!Reliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvy At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are currently seeking multiple permanent client services officers to join a leading provider in the banking and finance industry. About your role You will have a passion for providing a great customer service experience. You will be working in a large contact centre environment taking inbound calls, with high attention to detail. You will thrive within the corporate world with a focus on providing the best experience to the customers of our client via the phone, chat and emails. Understanding the customer’s situation, resolving their concerns and overcoming objections. Key Responsibilities include but not limited to: Answering inbound call, assisting with enquiries from business to business and business to consumer clientsYou will be responsible for driving customer outcomes across the business, ensuring customer get value from products and services offered.Be an advocate for the brand and increase customer satisfaction across all their channels.Perform workflow system and administrative updatesBuild rapport and valuable relationships within a businessAbility to deal with complexity and many unknowns in a decision processAbout you: 1+ years of customer service experience in a call centre, retail or hospitality environmentExposure to property, banking, insurance industry preferred but not essentialMust be an effective communicator, to articulate complex processes in a simple mannerYou must be enthusiastic and have a genuine passion for helping customersThe ability to work autonomously to make your own judgment, but also be a team player and thrive in a collaborative environment.Adaptable to learn new systems with speed and the ability to multi task Applications If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai or Juanita Forster and click apply now. Please note only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are currently recruiting multiple customer service representatives for an URGENT START. This company is offering a fantastic opportunity for those looking for a long term career or to further their experience within the call centre and customer service space, providing exceptional experience to their clients and government body. About your new role As a customer service representative you will be taking a high volume of calls working on the Covid-19 response. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database. Take inbound customer enquiriesUpdate and maintain database recordsHandle customer data and information with confidentialityMaintain customer satisfactionNavigating multiple database and platformsNorthern and Southern locations - close to public transport!You will be required to commit to a minimum of 22.5hrs per week across a MINIMUM of 3 set days on a rotating roster. The hours will span from 7:30am to 7:30pm- Monday to Sunday What you will need The customer service officer is often the first point of contact. It is essential that you enjoy providing a high level of customer service and are empathetic and supportive towards each customers unique situation. Australian citizenship is essentialExperience in a call centre / contact centre beneficialTyping speed min 35wpm - to record callsIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentMUST be able to commit to commence on Thursday 5th AugustIf you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster and click 'apply now'. Please note only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are offering an exciting opportunity for a customer service focused individual. This is a part time positions open to all candidates with a background in hospitality, and retail looking to get into administration and call centre. Your phone manner will be professional, friendly and focused on solving customer queries in a timely fashion in alignment with excellent customer service and resolution focused. You will be highly adaptable and looking to kick start your next move in your career. Your duties will includeProviding high level of customer service to incoming calls/email queriesSupport and build strong relationships with customers via phone and emailGoing above and beyond for customers on a daily basisUsing multiple platforms and internal systemsAssist and educate customers through your expertise and knowledge About youExcellent phone manner and a friendly consultative mannerResilient and looking for career growthExcellent verbal and written communicationTeam player, driven and goal orientatedThe ability to undertake administrative duties as required In order to be considered, you will need to upload your resume in MS Word format; and address it to Juanita Forster or Tejal Chhanabhai. Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working closely with a reputable client that is seeking their newest customer service representative superstar.Are looking for your next opportunity with a passion for customer service? Let us assist you to take your career to the next level on a full time basis. Randstad are seeking employees from a wide variety of backgrounds such as retail, hospitality, customer service, administration and call centre.Your phone manner will be professional, friendly and focused on solving customer queries in a timely fashion in alignment with excellent customer service and resolution focused. Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailProblem solving and trouble shootingAssist and educate customers through your expertise and knowledge About youExcellent phone manner and a friendly consultative mannerResilient and looking for career growthExcellent verbal and written communicationTeam player, driven and goal orientatedThe ability to undertake administrative duties as required In order to be considered, you will need to upload your resume in MS Word format; and address it to Juanita Forster or Tejal Chhanabhai. Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the company This is your exclusive opportunity to join a global power solutions company in Mascot as a Customer Service Manager. This company is most known for their energy efficient process, high end products and customer solutioned service.About this roleAs the Customer Service Manager, you will lead and manage a highly skilled team of Customer Service Specialists in delivering an exceptional customer experience. In this role you will:Ensure correct processes are followed for quality purposeDevelop procedures to ensure a highly motivated team and a high-performance cultureWork closely with both internal and external stakeholders Employee training, development improvement and recruitment Second point of escalation for customer complaints and queries Key account management for post sales clients BenefitsIncredible team culture Yearly bonuses based on performanceOn site parking and close to public transportFlexible working opportunitiesWork in the best performing team with the highest level of engagement scores About youPrevious experience as Customer Service Manager, Customer Care Manager, Call Centre Manager or Contact Centre ManagerBachelor's degree or equivalentAbility to build and maintain key internal and external relationshipsOutstanding written and verbal communication skillsHigh attention to detailExperience using SAP, Oracle, ERP or CRM If this sounds like you, APPLY NOW, or for a confidential discussion, please email Cevina on cevina.feng@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are currently pipelining for call centre professionals for temporary contracts with well known government departments. We are seeking candidates who are open to temporary opportunities. You will be eager to learn, highly resilient and be adaptable! We are seeking candidates from a customer service background that has at least one year of call centre experience. If you are looking to advance your skills within a government department then look no further. You will have great communication skills and want to go above and beyond for your customers. You will be open to receiving coaching that will develop your skills further, whilst you work as a part of great team cultures. You will be responsible for achieving customer satisfaction on every call. Key Responsibilities: Taking high volume inbound calls Have an understanding of Legislation and Policies Assist customers with their general enquiries Provide customers with optimal customer service including quality and timely decisions What's in it for you?Work for a State Government Department3 -6 month contacts with the possibility of extension or permanency Monday - Friday rotating roster with NO weekend work Hourly rate of $41.31 per hour Exceptional training and support Highly desirable:Experience in customer service - call centre desirableAbility to interpret legislation Intermediate computer literacy and high attention to detailStrong communication and written skills Previous government experience If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.