how to identify scams in two steps?

first, check if it's a scam.

go direct to a source you can trust.

  • Visit the official website, log in to your account, or call their phone number.
  • Don't use the links or contact details in the message or given to you on the phone.

check the official source and review the requirements needed from you.

  • Often companies or government agencies will say what they will and will not ask you online or over the phone. For example, the bank may tell you that they will never ask for your password. If someone claiming to be from the bank asks you for your password, you know it is likely a scam.

if you still feel it's a scam:

  • Don't click on anything in the message. These links may trick you into giving out personal information. Scammers tend to ask for back details, passwords, credit card numbers or OTP for your accounts. Some of these scammers may request that you download a file or tool or ask you to allow remote access to your computer.
  • Contact your bank and ask if they can block your credit cards because of a risk. Doing so will freeze your accounts, temporarily stop transactions, or close your accounts.
  • Please refer to Scamwatch. You can report it to ACCC's Scamwatch.
  • Report a cybercrime or a security incident on ReportCyber. Not only you keep yourself safe but the whole of Australia.

learn more about.

the common tricks that scammers use.