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      • sydney, new south wales
      • permanent
      • AU$125,000 - AU$154,000, per year, attractive package
      • full-time
      Leading Australian Materials Company requires a permanent Senior Digital Front End Developer for their Sydney CBD Head office.As a senior digital front end developer you will work with provide technical guidance to the business regarding their trading based system.On a daily basis you will:Design and Develop Angular based web applicationsProvide operational supportWork collaboratively with digital teamInteract with business representatives to ensure that solutions developed meet business requirementsBe pivotal in supporting the business goals.To succeed in this role you will have:Experience in Web development technologiesExpertise in specific Web technology: HTML, CSS, Javascript, oData, AngularJS and Angular 7Advanced level of skill in programming languages: C#, JavascriptWorked with GitHub and CI and build tools: Jenkins, Gulp, Angular CLI, Node.js, npmTechnical document writing and maintenance skills (e.g. Technical Specifications and Unit Testing scripts)Eye for detail on compliance to visual designAn excellent package is on offer for successful candidate consisting of Base, Super, Training & career progression.Public transport is consisting of buses and trains away.Please call Patrick Egan @ Randstad Technologies on 0407 261 441 or just hit the apply button below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Leading Australian Materials Company requires a permanent Senior Digital Front End Developer for their Sydney CBD Head office.As a senior digital front end developer you will work with provide technical guidance to the business regarding their trading based system.On a daily basis you will:Design and Develop Angular based web applicationsProvide operational supportWork collaboratively with digital teamInteract with business representatives to ensure that solutions developed meet business requirementsBe pivotal in supporting the business goals.To succeed in this role you will have:Experience in Web development technologiesExpertise in specific Web technology: HTML, CSS, Javascript, oData, AngularJS and Angular 7Advanced level of skill in programming languages: C#, JavascriptWorked with GitHub and CI and build tools: Jenkins, Gulp, Angular CLI, Node.js, npmTechnical document writing and maintenance skills (e.g. Technical Specifications and Unit Testing scripts)Eye for detail on compliance to visual designAn excellent package is on offer for successful candidate consisting of Base, Super, Training & career progression.Public transport is consisting of buses and trains away.Please call Patrick Egan @ Randstad Technologies on 0407 261 441 or just hit the apply button below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • contract
      • AU$700 - AU$800, per day, inc super
      • full-time
      Tech Project Manager/Implementation Manager contract opportunities at a top tier Financial Services company to work on a Large Enterprise Payments Applications program.Key responsibilities include: Managing medium to large cross functional teamsDemonstrable stakeholder management to Executive levelProven communication, influencing and problem solving skillsOpportunities / Benefits:Working in a Top Tier CompanyContract opportunity with a high chance of extensionTop class working environment / WFH opportunity Essential Skills:An understanding of the implementation/deployment processes and how it’s applied to programs / projects operationallyKnowledge of project management disciplinesExperience in the implementation of business critical programs / projects or BAU initiativesExperience in the application of implementation disciplines and techniquesExperience in working on the implementation of business projects within the financial services sector is highly desirableStrong verbal and written communication skillsDesirable Skills and Experience:Experience with NPP and other payments technologies Experience with Digital/Online Banking To apply online please click on the appropriate link or email me neha.mehta@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Tech Project Manager/Implementation Manager contract opportunities at a top tier Financial Services company to work on a Large Enterprise Payments Applications program.Key responsibilities include: Managing medium to large cross functional teamsDemonstrable stakeholder management to Executive levelProven communication, influencing and problem solving skillsOpportunities / Benefits:Working in a Top Tier CompanyContract opportunity with a high chance of extensionTop class working environment / WFH opportunity Essential Skills:An understanding of the implementation/deployment processes and how it’s applied to programs / projects operationallyKnowledge of project management disciplinesExperience in the implementation of business critical programs / projects or BAU initiativesExperience in the application of implementation disciplines and techniquesExperience in working on the implementation of business projects within the financial services sector is highly desirableStrong verbal and written communication skillsDesirable Skills and Experience:Experience with NPP and other payments technologies Experience with Digital/Online Banking To apply online please click on the appropriate link or email me neha.mehta@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • doncaster, victoria
      • permanent
      • AU$95,000 - AU$105,000, per year, increased annual leave, insurance coverage
      • full-time
      We're seeking an experienced BI Developer with strong stakeholder engagement skills to join the one of Victoria's most respected organisationsAbout you - Demonstrated experience developing and presenting dashboards in power BIYou’re inquisitive, and not afraid to ask questionsYou’re a confident communicator with an ability to explain complex solutions to non-technical stakeholdersYou’re a team player with an ability to keep an eye on the bigger picture.What’s in it for you?Flexible work arrangementsChallenging and engaging business problems to work onKnowing your work will be making a REAL differenceup to 6.5 weeks of annual leave per yearComplementary Ambulance coverup ot $9k of salary sacrifice per yearIf you are ready to apply for this opportunity as a Recruitment Consultant, please select "Apply Now" or for a confidential discussion please contact Luis Diaz on 0490 029 330 or luis.diaz@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      We're seeking an experienced BI Developer with strong stakeholder engagement skills to join the one of Victoria's most respected organisationsAbout you - Demonstrated experience developing and presenting dashboards in power BIYou’re inquisitive, and not afraid to ask questionsYou’re a confident communicator with an ability to explain complex solutions to non-technical stakeholdersYou’re a team player with an ability to keep an eye on the bigger picture.What’s in it for you?Flexible work arrangementsChallenging and engaging business problems to work onKnowing your work will be making a REAL differenceup to 6.5 weeks of annual leave per yearComplementary Ambulance coverup ot $9k of salary sacrifice per yearIf you are ready to apply for this opportunity as a Recruitment Consultant, please select "Apply Now" or for a confidential discussion please contact Luis Diaz on 0490 029 330 or luis.diaz@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • permanent
      • full-time
      Our client is seeking multiple junior to senior developers to join their high-performing development teams. Their teams consists of both onshore and offshore resources. Their technology stack involves JAVA backend, and Angular OR React Frontend. Your responsibilities would include adding new functionality and capability to their existing platform, as well as doing upgrades for legacy products. You'll also be working on the migration of applications to the cloud (AWS OR Azure). Some applications are also focused on user experience and are built to utilise browser display capabilities for use on multiple platforms across multiple brands within the organisation.Skills required:Proven experience in Software developmentProven experience with JAVA, Angular OR ReactExperience with microservices and APIsExperience with SQL OR Oracle databaseExperience working in a large and complex organisation Rate range: Day Rate: $500/day inc. super - $650/day inc. super ORFTC Salary: $110,000 + super - $130,000 + super If you have any questions, please contact Shenny Chiu on 0421 011 998, or via shenny.chiu@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client is seeking multiple junior to senior developers to join their high-performing development teams. Their teams consists of both onshore and offshore resources. Their technology stack involves JAVA backend, and Angular OR React Frontend. Your responsibilities would include adding new functionality and capability to their existing platform, as well as doing upgrades for legacy products. You'll also be working on the migration of applications to the cloud (AWS OR Azure). Some applications are also focused on user experience and are built to utilise browser display capabilities for use on multiple platforms across multiple brands within the organisation.Skills required:Proven experience in Software developmentProven experience with JAVA, Angular OR ReactExperience with microservices and APIsExperience with SQL OR Oracle databaseExperience working in a large and complex organisation Rate range: Day Rate: $500/day inc. super - $650/day inc. super ORFTC Salary: $110,000 + super - $130,000 + super If you have any questions, please contact Shenny Chiu on 0421 011 998, or via shenny.chiu@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • AU$60.00 - AU$85.00 per hour
      • full-time
      Well funded, Customer Centric, ICT Delivery program of work is seeking an ICT Procurement & Contracts specialist to provide support & expertise for multiple ICT (SAAS) products within a large, very complex QLD Government Department.Working with an existing team, you will manage the end-to-end simple and complex ICT procurement / sourcing projects to deliver value for money outcomes to meet critical timeframes. Typical responsibilities will include ICT procurement plans, RFx documentation, managing and conducting RFx evaluation, negotiating and drafting / issuing QITC contracts. You will be developing, negotiating, and managing contracts with suppliers based on the Queensland Information Technology Contracting (QITC) Framework. To be successful i this position you will:Demonstrate experience and knoweldge of ICT Procurement and the Queensland Information Technology Contracting (QITC) Framework. (Particularly within QLD Government)Proven record of delivering technology change through ICT procurement and sourcing of a major program of work/high value, complex contracts.Experience in working with an ICT / technology team and senior management.Highly developed communication, interpersonal and negotiation skills with an ability to develop and maintain professional and respected working relationships with other team members, clients, management and vendors. Interested? APPLY NOW and/or email michael.whelan@randstad.com.au to discuss your suitability further.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Well funded, Customer Centric, ICT Delivery program of work is seeking an ICT Procurement & Contracts specialist to provide support & expertise for multiple ICT (SAAS) products within a large, very complex QLD Government Department.Working with an existing team, you will manage the end-to-end simple and complex ICT procurement / sourcing projects to deliver value for money outcomes to meet critical timeframes. Typical responsibilities will include ICT procurement plans, RFx documentation, managing and conducting RFx evaluation, negotiating and drafting / issuing QITC contracts. You will be developing, negotiating, and managing contracts with suppliers based on the Queensland Information Technology Contracting (QITC) Framework. To be successful i this position you will:Demonstrate experience and knoweldge of ICT Procurement and the Queensland Information Technology Contracting (QITC) Framework. (Particularly within QLD Government)Proven record of delivering technology change through ICT procurement and sourcing of a major program of work/high value, complex contracts.Experience in working with an ICT / technology team and senior management.Highly developed communication, interpersonal and negotiation skills with an ability to develop and maintain professional and respected working relationships with other team members, clients, management and vendors. Interested? APPLY NOW and/or email michael.whelan@randstad.com.au to discuss your suitability further.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Working with our client within the mining industry there is a need for an Automation Support Consultant to work with their Project Automation team on an initial contract basis. For this opportunity you have the ability to work with 3 weeks on and 1 week off roster system allowing you to work hard and then enjoy a full week off to relax. ABOUT THE ROLE The Automation Support role reports to and works with the Project Automation Support Lead and others to implement the project digital strategy and automation plan. The role supports project personnel in the appropriate use of standard and construction industry applications, while also ensuring applications and data exchanges are implemented according to standard, in compliance with Engineering and Construction design procedures, standard work processes and in line with the specific execution needs of the project. ABOUT YOU Having worked as a Automation Support Consultant, you will possess experience: Knowledge of Construction Automation applications and associated work processes, procedures and practices, such as workpackaging, permanent plant equipment maintenance, technical correspondence, etc.Knowledge of other functional work processes to a level which allows clear understanding of Construction requirements to the otherfunctions.Computer literate in Microsoft 365 suite with emphasis on Word, Excel, OneDrive, Teams, Sharepoint Online, Power BI, etc. Experience with database tools, applications and data exchanges.Proficient with Apple IOS system and applications.Information Systems, Engineering, Construction or related industry experience of 3+ years.The above may be acquired through:Recognized degree or equivalent in Engineering, Construction, Computer Science or Information Systems from anaccredited university or college, and/orSpecialized courses in Engineering, Construction or information systems, and/orWork experience in Engineering, Construction, information systems, and/orEducational training in general Engineering techniques and procedures gained through courses in an Engineering disciplineor related technical courses.Actual work experience providing exposure and on-the-job training in a technical position supporting Engineering andConstruction personnel.Experience with supporting BSAP standards would be considered a great advantage. Experience working within the Mining Industry is ideally required and the ability to work on a Fly in, fly out basis. NEXT STEPPlease click the "Apply for this job" button below.For more information about this opportunity please contact our Randstad Technologies Team on 08 8468 8003 or via email technologiesSA@randstad.com.auBe a part of our exclusive local technologies contracting team and benefit from our first class service, great rates and fantastic opportunities! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Working with our client within the mining industry there is a need for an Automation Support Consultant to work with their Project Automation team on an initial contract basis. For this opportunity you have the ability to work with 3 weeks on and 1 week off roster system allowing you to work hard and then enjoy a full week off to relax. ABOUT THE ROLE The Automation Support role reports to and works with the Project Automation Support Lead and others to implement the project digital strategy and automation plan. The role supports project personnel in the appropriate use of standard and construction industry applications, while also ensuring applications and data exchanges are implemented according to standard, in compliance with Engineering and Construction design procedures, standard work processes and in line with the specific execution needs of the project. ABOUT YOU Having worked as a Automation Support Consultant, you will possess experience: Knowledge of Construction Automation applications and associated work processes, procedures and practices, such as workpackaging, permanent plant equipment maintenance, technical correspondence, etc.Knowledge of other functional work processes to a level which allows clear understanding of Construction requirements to the otherfunctions.Computer literate in Microsoft 365 suite with emphasis on Word, Excel, OneDrive, Teams, Sharepoint Online, Power BI, etc. Experience with database tools, applications and data exchanges.Proficient with Apple IOS system and applications.Information Systems, Engineering, Construction or related industry experience of 3+ years.The above may be acquired through:Recognized degree or equivalent in Engineering, Construction, Computer Science or Information Systems from anaccredited university or college, and/orSpecialized courses in Engineering, Construction or information systems, and/orWork experience in Engineering, Construction, information systems, and/orEducational training in general Engineering techniques and procedures gained through courses in an Engineering disciplineor related technical courses.Actual work experience providing exposure and on-the-job training in a technical position supporting Engineering andConstruction personnel.Experience with supporting BSAP standards would be considered a great advantage. Experience working within the Mining Industry is ideally required and the ability to work on a Fly in, fly out basis. NEXT STEPPlease click the "Apply for this job" button below.For more information about this opportunity please contact our Randstad Technologies Team on 08 8468 8003 or via email technologiesSA@randstad.com.auBe a part of our exclusive local technologies contracting team and benefit from our first class service, great rates and fantastic opportunities! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • permanent
      • AU$25.00 - AU$35.00 per hour
      • full-time
      Our client, a large global corporate is looking for a Service Desk / Help Desk support analyst for an initial 12 month contract based in Melbourne. This position will see you providing both Phone and email support to clients within the technology space. We are looking for people that are able to start as soon as possible and are strong communicators with excellent customer service skills. Skills / Responsibilities: Previous O365, MS Office suite experienceActive DirectoryTroubleshooting experience across both Hardware and SoftwareStrong Customer Service SkillsPrevious experience working in a Service Desk / IT Support roleIf you are looking for your next long term challenge and would like to hear more, please send through an updated resume using the apply link below. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client, a large global corporate is looking for a Service Desk / Help Desk support analyst for an initial 12 month contract based in Melbourne. This position will see you providing both Phone and email support to clients within the technology space. We are looking for people that are able to start as soon as possible and are strong communicators with excellent customer service skills. Skills / Responsibilities: Previous O365, MS Office suite experienceActive DirectoryTroubleshooting experience across both Hardware and SoftwareStrong Customer Service SkillsPrevious experience working in a Service Desk / IT Support roleIf you are looking for your next long term challenge and would like to hear more, please send through an updated resume using the apply link below. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • contract
      • AU$800 - AU$1,000 per day
      • full-time
      Business Process Analyst - Lean 6 Sigma SpecialistOur client in the Financial Services space, are currently looking for a number of Business Process Analysts to be part of an exciting merger. We are looking for candidates who are Lean 6 Sigman specialists, and can help support the organisation with identifying process improvements , looking a process efficiency for the business and looking at new Target Operating Models. These will be initial 6 month contracts and will interview this week with a view to start as soon as possible.For further information please get in touch with ram.basra@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Business Process Analyst - Lean 6 Sigma SpecialistOur client in the Financial Services space, are currently looking for a number of Business Process Analysts to be part of an exciting merger. We are looking for candidates who are Lean 6 Sigman specialists, and can help support the organisation with identifying process improvements , looking a process efficiency for the business and looking at new Target Operating Models. These will be initial 6 month contracts and will interview this week with a view to start as soon as possible.For further information please get in touch with ram.basra@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • contract
      • full-time
      1. Providing Service Support:Respond to customer enquiries, questions, requests and processing tasks lodged through multiple channels.Resolve transactions, using both Knowledge Base articles and other reference materials, where applicable.Use the Shared Service Centre ticket management platform to raise tickets for all customer enquiries/requests received via telephone or email.Proactively update all escalated or re-allocated tickets with the following relevant information:Type or category of enquiry,Resolution approach and outcome deployed,Reasons for escalation or re-allocation of specific tickets to another ‘Tier’ Service Support Level for further investigation and/or resolution.Provide support and responses to enquiries and requests via Remote Support, Remote Access and Live Chat, when required.2. Enquiry Escalation:Using the information provided, assess customer-raised tickets and enquiries to determine whether escalation to another team is required.Escalate all triaged tickets, including High Priority and VIP category tickets through the appropriate channels to the relevant teamTroubleshoot all enquiries and tickets received that are linked to, or associated with, a specific critical issue[s] or incident[s] and escalate through the appropriate channels to the relevant first point of contact, if required.3. Continual Improvement:Identify, nominate and participate in any continual improvement opportunities across processes, products, services, technology / systems and reporting within the Shared Service Centre.Identify gaps in ChatBot knowledgebase.4. Interpretation, Advice and Guidance:Ability to interpret relevant ICT knowledge and guidelines to provide accurate advice.Ability to interpret relevant information and be able to communicate and advise clearly on ICT related matters5. Online systems:Ability to use a range of online systems, including ServiceNow, ICT Knowledge Base as well as other systems when required.6. Training and Development:Attend training as required and be proactive in suggestions of improvements or training for the Shared Service Centre7. Relationships and Engagement:Work collaboratively with Shared Service Centre staff members and management, as well as other groups, cohorts and stakeholders across the University.This will be achieved through:the adoption and use of collaboration tools such as Microsoft Office 365,the sharing of knowledge and expertise with Shared Service Centre colleagues as well as with various other groups, cohorts and stakeholders across the University, andthe solicitation of customer feedback about individual and Shared Service Centre performance in order to improve service quality, standards and delivery.Attend and participate in scheduled individual team and Shared Service Centre wide meetings and forums, when required.Attend, participate in and complete all mandatory training and up-skilling courses and sessions when scheduled.8. Ad Hoc Activities:The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      1. Providing Service Support:Respond to customer enquiries, questions, requests and processing tasks lodged through multiple channels.Resolve transactions, using both Knowledge Base articles and other reference materials, where applicable.Use the Shared Service Centre ticket management platform to raise tickets for all customer enquiries/requests received via telephone or email.Proactively update all escalated or re-allocated tickets with the following relevant information:Type or category of enquiry,Resolution approach and outcome deployed,Reasons for escalation or re-allocation of specific tickets to another ‘Tier’ Service Support Level for further investigation and/or resolution.Provide support and responses to enquiries and requests via Remote Support, Remote Access and Live Chat, when required.2. Enquiry Escalation:Using the information provided, assess customer-raised tickets and enquiries to determine whether escalation to another team is required.Escalate all triaged tickets, including High Priority and VIP category tickets through the appropriate channels to the relevant teamTroubleshoot all enquiries and tickets received that are linked to, or associated with, a specific critical issue[s] or incident[s] and escalate through the appropriate channels to the relevant first point of contact, if required.3. Continual Improvement:Identify, nominate and participate in any continual improvement opportunities across processes, products, services, technology / systems and reporting within the Shared Service Centre.Identify gaps in ChatBot knowledgebase.4. Interpretation, Advice and Guidance:Ability to interpret relevant ICT knowledge and guidelines to provide accurate advice.Ability to interpret relevant information and be able to communicate and advise clearly on ICT related matters5. Online systems:Ability to use a range of online systems, including ServiceNow, ICT Knowledge Base as well as other systems when required.6. Training and Development:Attend training as required and be proactive in suggestions of improvements or training for the Shared Service Centre7. Relationships and Engagement:Work collaboratively with Shared Service Centre staff members and management, as well as other groups, cohorts and stakeholders across the University.This will be achieved through:the adoption and use of collaboration tools such as Microsoft Office 365,the sharing of knowledge and expertise with Shared Service Centre colleagues as well as with various other groups, cohorts and stakeholders across the University, andthe solicitation of customer feedback about individual and Shared Service Centre performance in order to improve service quality, standards and delivery.Attend and participate in scheduled individual team and Shared Service Centre wide meetings and forums, when required.Attend, participate in and complete all mandatory training and up-skilling courses and sessions when scheduled.8. Ad Hoc Activities:The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • contract
      • full-time
      1. Providing Service Support:Respond to customer enquiries, questions, requests and processing tasks lodged through multiple channels.Resolve transactions, using both Knowledge Base articles and other reference materials, where applicable.Use the Shared Service Centre ticket management platform to raise tickets for all customer enquiries/requests received via telephone or email.Proactively update all escalated or re-allocated tickets with the following relevant information:Type or category of enquiry,Resolution approach and outcome deployed,Reasons for escalation or re-allocation of specific tickets to another ‘Tier’ Service Support Level for further investigation and/or resolution.Provide support and responses to enquiries and requests via Remote Support, Remote Access and Live Chat, when required.2. Enquiry Escalation:Using the information provided, assess customer-raised tickets and enquiries to determine whether escalation to another team is required.Escalate all triaged tickets, including High Priority and VIP category tickets through the appropriate channels to the relevant teamTroubleshoot all enquiries and tickets received that are linked to, or associated with, a specific critical issue[s] or incident[s] and escalate through the appropriate channels to the relevant first point of contact, if required.3. Continual Improvement:Identify, nominate and participate in any continual improvement opportunities across processes, products, services, technology / systems and reporting within the Shared Service Centre.Identify gaps in ChatBot knowledgebase.4. Interpretation, Advice and Guidance:Ability to interpret relevant ICT knowledge and guidelines to provide accurate advice.Ability to interpret relevant information and be able to communicate and advise clearly on ICT related matters5. Online systems:Ability to use a range of online systems, including ServiceNow, ICT Knowledge Base as well as other systems when required.6. Training and Development:Attend training as required and be proactive in suggestions of improvements or training for the Shared Service Centre7. Relationships and Engagement:Work collaboratively with Shared Service Centre staff members and management, as well as other groups, cohorts and stakeholders across the University.This will be achieved through:the adoption and use of collaboration tools such as Microsoft Office 365,the sharing of knowledge and expertise with Shared Service Centre colleagues as well as with various other groups, cohorts and stakeholders across the University, andthe solicitation of customer feedback about individual and Shared Service Centre performance in order to improve service quality, standards and delivery.Attend and participate in scheduled individual team and Shared Service Centre wide meetings and forums, when required.Attend, participate in and complete all mandatory training and up-skilling courses and sessions when scheduled.8. Ad Hoc Activities:The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      1. Providing Service Support:Respond to customer enquiries, questions, requests and processing tasks lodged through multiple channels.Resolve transactions, using both Knowledge Base articles and other reference materials, where applicable.Use the Shared Service Centre ticket management platform to raise tickets for all customer enquiries/requests received via telephone or email.Proactively update all escalated or re-allocated tickets with the following relevant information:Type or category of enquiry,Resolution approach and outcome deployed,Reasons for escalation or re-allocation of specific tickets to another ‘Tier’ Service Support Level for further investigation and/or resolution.Provide support and responses to enquiries and requests via Remote Support, Remote Access and Live Chat, when required.2. Enquiry Escalation:Using the information provided, assess customer-raised tickets and enquiries to determine whether escalation to another team is required.Escalate all triaged tickets, including High Priority and VIP category tickets through the appropriate channels to the relevant teamTroubleshoot all enquiries and tickets received that are linked to, or associated with, a specific critical issue[s] or incident[s] and escalate through the appropriate channels to the relevant first point of contact, if required.3. Continual Improvement:Identify, nominate and participate in any continual improvement opportunities across processes, products, services, technology / systems and reporting within the Shared Service Centre.Identify gaps in ChatBot knowledgebase.4. Interpretation, Advice and Guidance:Ability to interpret relevant ICT knowledge and guidelines to provide accurate advice.Ability to interpret relevant information and be able to communicate and advise clearly on ICT related matters5. Online systems:Ability to use a range of online systems, including ServiceNow, ICT Knowledge Base as well as other systems when required.6. Training and Development:Attend training as required and be proactive in suggestions of improvements or training for the Shared Service Centre7. Relationships and Engagement:Work collaboratively with Shared Service Centre staff members and management, as well as other groups, cohorts and stakeholders across the University.This will be achieved through:the adoption and use of collaboration tools such as Microsoft Office 365,the sharing of knowledge and expertise with Shared Service Centre colleagues as well as with various other groups, cohorts and stakeholders across the University, andthe solicitation of customer feedback about individual and Shared Service Centre performance in order to improve service quality, standards and delivery.Attend and participate in scheduled individual team and Shared Service Centre wide meetings and forums, when required.Attend, participate in and complete all mandatory training and up-skilling courses and sessions when scheduled.8. Ad Hoc Activities:The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • permanent
      • AU$87,632 - AU$94,940, per year, 17% Super
      • full-time
      Your new opportunityRandstad Technologies is partnering exclusively with Griffith University who are currently undertaking a market leading transformation of their digital solutions division. Randstad Technologies has been appointed to deliver the recruitment and placement of key ICT positions to lead this transformation. Providing higher education services for over 40 years, Griffith University spans six campuses in South East Queensland and has become a comprehensive, research-intensive university, ranking in the top 2% of universities worldwide.With over 4,000 employees over their Campuses, you will contribute to the development of knowledge and learning in an environment which values excellence, equity, diversity and ongoing improvement and innovation. About the opportunityDigital Solutions is a value-driven strategic IT partner for the University, focused on delivering leading digital experiences for our Students, Colleagues and Community. They work within a contemporary operating model and are modernising our technologies and ways of working to create value and build a digital future for GriffithGriffith University. Working in a collaborative team, with the ability to research and experiment in a demo environment, this opportunity requires someone interested in design as well as development. About youTo be successful within this role, you will possess a strong background working on financial aspects of ICT projects to support the University and IT Leadership in overseeing, managing and using the entire lifecycle of IT investments and initiatives to achieve the University’s goals and objectives. You will also support strategic IT planning and prioritisation activities. This role requires the candidates to work within a focused and outcome driven ICT project team, while supporting the team in all aspects relating to finance. Key responsibilities will include:Financial Management: You will be responsible for monitoring and maintaining all required financial records for compliance and audit to all agreed requirements. Contributes to financial planning and budgeting. Collates required financial data and reports for analysis and decision making. Business Modelling: Use established techniques as directed to model simple subject areas with clearly defined boundaries.Business Analysis: Investigate operational needs, opportunities and problems, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes. Assist in defining acceptance tests for these recommendations. Strategic project and stakeholder management: Play a pivotal role within the digital solutions portfolio of work through articulating ROI, forecast and estimations to key stakeholders. Assess and improve day to day operations through measuring quality, internal performance and quickly identifying items that need review. Technical Skill Set:Power BITableauStrong Excel skillsTranslate technical to the businessData / Information visualisation & storytellingKey personality traits we are after:DynamicStrategicAnalytical Positive attitudeResilientSolution focusedEager to learn Applicants must have unrestricted work rights in Australia.Successful candidates may be subject to a criminal history check. Further informationFor further information about this role, please contact Matthew Andrews on matthew.andrewsl@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your new opportunityRandstad Technologies is partnering exclusively with Griffith University who are currently undertaking a market leading transformation of their digital solutions division. Randstad Technologies has been appointed to deliver the recruitment and placement of key ICT positions to lead this transformation. Providing higher education services for over 40 years, Griffith University spans six campuses in South East Queensland and has become a comprehensive, research-intensive university, ranking in the top 2% of universities worldwide.With over 4,000 employees over their Campuses, you will contribute to the development of knowledge and learning in an environment which values excellence, equity, diversity and ongoing improvement and innovation. About the opportunityDigital Solutions is a value-driven strategic IT partner for the University, focused on delivering leading digital experiences for our Students, Colleagues and Community. They work within a contemporary operating model and are modernising our technologies and ways of working to create value and build a digital future for GriffithGriffith University. Working in a collaborative team, with the ability to research and experiment in a demo environment, this opportunity requires someone interested in design as well as development. About youTo be successful within this role, you will possess a strong background working on financial aspects of ICT projects to support the University and IT Leadership in overseeing, managing and using the entire lifecycle of IT investments and initiatives to achieve the University’s goals and objectives. You will also support strategic IT planning and prioritisation activities. This role requires the candidates to work within a focused and outcome driven ICT project team, while supporting the team in all aspects relating to finance. Key responsibilities will include:Financial Management: You will be responsible for monitoring and maintaining all required financial records for compliance and audit to all agreed requirements. Contributes to financial planning and budgeting. Collates required financial data and reports for analysis and decision making. Business Modelling: Use established techniques as directed to model simple subject areas with clearly defined boundaries.Business Analysis: Investigate operational needs, opportunities and problems, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes. Assist in defining acceptance tests for these recommendations. Strategic project and stakeholder management: Play a pivotal role within the digital solutions portfolio of work through articulating ROI, forecast and estimations to key stakeholders. Assess and improve day to day operations through measuring quality, internal performance and quickly identifying items that need review. Technical Skill Set:Power BITableauStrong Excel skillsTranslate technical to the businessData / Information visualisation & storytellingKey personality traits we are after:DynamicStrategicAnalytical Positive attitudeResilientSolution focusedEager to learn Applicants must have unrestricted work rights in Australia.Successful candidates may be subject to a criminal history check. Further informationFor further information about this role, please contact Matthew Andrews on matthew.andrewsl@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • brisbane, queensland
      • permanent
      • AU$200,000 - AU$280,000 per year
      • full-time
      Information Security Assurance Specialist Negative Vetting Clearance required12 Month ContractQLD state travel required The Information Assurance Specialist is responsible for providing subject matter expertise for information systems and services deployed across the organisation and to customers. The Information Assurance Specialist conducts security assessments, remediates issues, develops and maintains security documentation, manages risk and recommends courses of action.In addition, the Information Assurance Specialist provides subcontractor oversight as required and liaises with government agencies to ensure that the information system is able to achieve certification and accreditation milestones. Specific responsibilities include, but are not limited to:Provide security related advice to project teams through the lifecycle of the information system including acquisition and sustainment.Provide security related advice to employees on designing, implementing, and operating internal systems as a part of the Information Risk Assessment and Management Process.Develop and maintain information security documentation including but not limited to: system overview documents; system risk management plans; system security plans; information security manual statements of applicability; standard operating procedures; and incident response plans.Develop, deliver, and monitor compliance to security awareness training applicable to the program, including external partners and contractors as required.Establish and maintain effective working relationships with applicable government agencies and authorities.In consultation with the applicable agencies and authorities, schedule and plan information assurance activities required to achieve accreditation and maintain compliance.Partner with independent external security assessors to plan and execute system certification and accreditation.Responsible for subcontractor technical management, including:Technical oversight and review of subcontractor information assurance design and solution deliverables, integration, verification and validation activities.Remains current on changes to relevant Defence and/or government standards, controls and guidelines including the Information Security Manual, Defence Security Manual, and Protective Security Policy Framework.Perform technical risk analysis as required.Plan, document and execute verification and validation activities.Tasks as directed in support of the project.Understand the systems engineering methodology, tools and procedures required to complete the assigned systems engineering tasks.Estimate effort to complete the project.Identify project and product risks and escalate using defined processes.Identify and record any problems relating to the product, process and quality system.Initiate, recommend or provide solutions through designated channels.Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected. Technical CompetenciesPrevious experience making improvements to processes, systems or products to enhance performance of the work area.Ability to apply security and information assurance technical principles, theories and concepts.Ability to analyse and resolve complex technical problems.Advanced knowledge of Australian Defence and US Government security principles and standards including but not limited to:The Information Security ManualDefence Security Principles FrameworkProtective Security Policy FrameworkNIST 800-53NIST 800-171 Skilled in at least one of the following and a Basic knowledge of the remainder:Linux or Windows Server and Client operating systemsNetwork Basic knowledge of Emanation Security design principles. Skilled in the application of physical security controls. Essential SkillsMinimum of 6 years relevant experience in Information & Cyber Security.Advanced knowledge in Defence and/or government standards, controls and guidelines.Experience in the development, delivery and integration of communications systems and IP networks. QualificationsBachelor Degree or Postgraduate qualifications in Information Technology, Engineering, or Cybersecurity.Information assurance management qualifications such as CISM, CISSP, or GSLC.Information assurance auditing qualifications such as CISA, CRISC, GSNA, ISO 27001 Lead Auditor, or PCI QSA.Certified IRAP Assessor. For a confidential conversation apply now or email an updated Resume to brittany.buswell@randstad.com.au
      Information Security Assurance Specialist Negative Vetting Clearance required12 Month ContractQLD state travel required The Information Assurance Specialist is responsible for providing subject matter expertise for information systems and services deployed across the organisation and to customers. The Information Assurance Specialist conducts security assessments, remediates issues, develops and maintains security documentation, manages risk and recommends courses of action.In addition, the Information Assurance Specialist provides subcontractor oversight as required and liaises with government agencies to ensure that the information system is able to achieve certification and accreditation milestones. Specific responsibilities include, but are not limited to:Provide security related advice to project teams through the lifecycle of the information system including acquisition and sustainment.Provide security related advice to employees on designing, implementing, and operating internal systems as a part of the Information Risk Assessment and Management Process.Develop and maintain information security documentation including but not limited to: system overview documents; system risk management plans; system security plans; information security manual statements of applicability; standard operating procedures; and incident response plans.Develop, deliver, and monitor compliance to security awareness training applicable to the program, including external partners and contractors as required.Establish and maintain effective working relationships with applicable government agencies and authorities.In consultation with the applicable agencies and authorities, schedule and plan information assurance activities required to achieve accreditation and maintain compliance.Partner with independent external security assessors to plan and execute system certification and accreditation.Responsible for subcontractor technical management, including:Technical oversight and review of subcontractor information assurance design and solution deliverables, integration, verification and validation activities.Remains current on changes to relevant Defence and/or government standards, controls and guidelines including the Information Security Manual, Defence Security Manual, and Protective Security Policy Framework.Perform technical risk analysis as required.Plan, document and execute verification and validation activities.Tasks as directed in support of the project.Understand the systems engineering methodology, tools and procedures required to complete the assigned systems engineering tasks.Estimate effort to complete the project.Identify project and product risks and escalate using defined processes.Identify and record any problems relating to the product, process and quality system.Initiate, recommend or provide solutions through designated channels.Control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected. Technical CompetenciesPrevious experience making improvements to processes, systems or products to enhance performance of the work area.Ability to apply security and information assurance technical principles, theories and concepts.Ability to analyse and resolve complex technical problems.Advanced knowledge of Australian Defence and US Government security principles and standards including but not limited to:The Information Security ManualDefence Security Principles FrameworkProtective Security Policy FrameworkNIST 800-53NIST 800-171 Skilled in at least one of the following and a Basic knowledge of the remainder:Linux or Windows Server and Client operating systemsNetwork Basic knowledge of Emanation Security design principles. Skilled in the application of physical security controls. Essential SkillsMinimum of 6 years relevant experience in Information & Cyber Security.Advanced knowledge in Defence and/or government standards, controls and guidelines.Experience in the development, delivery and integration of communications systems and IP networks. QualificationsBachelor Degree or Postgraduate qualifications in Information Technology, Engineering, or Cybersecurity.Information assurance management qualifications such as CISM, CISSP, or GSLC.Information assurance auditing qualifications such as CISA, CRISC, GSNA, ISO 27001 Lead Auditor, or PCI QSA.Certified IRAP Assessor. For a confidential conversation apply now or email an updated Resume to brittany.buswell@randstad.com.au
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