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        • brisbane, queensland
        • contract
        • full-time
        Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background in high volume and present at least 12 months of high volume inbound and outbound call centre experience. You will be persistent and will display negotiation skills when dealing with customers. Key Responsibilities:Provide high levels of professional customer service Adhere to client engagement standards Troubleshooting pay and invoices Analysing and interpreting legislation Working across multiple LMS systems at onceMake good judgment in order to make effective decisions Ensure you meet and comply with deadlines Will work as a team player Work collaboratively Required Skills:Experience in call centre (non-scripted)Experience in incident resolutionsExceptional communication both written and verbalAbility to adapt to new systems - working across multiple LMS systemsAble to interact with a wide range of peopleShow resilience when dealing with customers Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a Government department. Please click on the apply button to be considered for this amazing and rareopportunity. Due to the overwhelming response, please appreciate that onlysuccessful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background in high volume and present at least 12 months of high volume inbound and outbound call centre experience. You will be persistent and will display negotiation skills when dealing with customers. Key Responsibilities:Provide high levels of professional customer service Adhere to client engagement standards Troubleshooting pay and invoices Analysing and interpreting legislation Working across multiple LMS systems at onceMake good judgment in order to make effective decisions Ensure you meet and comply with deadlines Will work as a team player Work collaboratively Required Skills:Experience in call centre (non-scripted)Experience in incident resolutionsExceptional communication both written and verbalAbility to adapt to new systems - working across multiple LMS systemsAble to interact with a wide range of peopleShow resilience when dealing with customers Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a Government department. Please click on the apply button to be considered for this amazing and rareopportunity. Due to the overwhelming response, please appreciate that onlysuccessful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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