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        • geelong, victoria
        • permanent
        • AU$50.00 - AU$51.50 per hour
        • full-time
        Our Federal Government client is currently seeking an experienced Complaints Officer to join their team at the APS6 level. Utilising your exceptional communication and decision-making skills you will lead and support the complaints team in assessing, recording, resolving, and referring on a case-by-case basis. Duties will include but not limited to:Developing guidance materials and support processes to assist team members and other business areas in dealing with complaints.Leading and supporting team members to effectively manage complaints within expected timeframes.Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.Managing escalated complaints and ensuring strict deadlines are met.Producing quality written correspondence for a range of audiences, including formal responses for the Minister.Managing correspondence, briefing and reporting functions for the Complaints Team.Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives. To be considered you will haveHigh level internal and external stakeholder engagement skillsExcellent communication skills written and verbal, ideally experience in preparing ministerial briefingsDeveloped conflict resolution skillsProficient in the use of Microsoft office programsPrevious experience with client records management system (CRM) favourable but not essentialIf this sounds like the role for you please apply now and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our Federal Government client is currently seeking an experienced Complaints Officer to join their team at the APS6 level. Utilising your exceptional communication and decision-making skills you will lead and support the complaints team in assessing, recording, resolving, and referring on a case-by-case basis. Duties will include but not limited to:Developing guidance materials and support processes to assist team members and other business areas in dealing with complaints.Leading and supporting team members to effectively manage complaints within expected timeframes.Managing complaints and participant incidents, including assessing, recording, resolving and referring as required.Managing escalated complaints and ensuring strict deadlines are met.Producing quality written correspondence for a range of audiences, including formal responses for the Minister.Managing correspondence, briefing and reporting functions for the Complaints Team.Supporting the Complaints Team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives. To be considered you will haveHigh level internal and external stakeholder engagement skillsExcellent communication skills written and verbal, ideally experience in preparing ministerial briefingsDeveloped conflict resolution skillsProficient in the use of Microsoft office programsPrevious experience with client records management system (CRM) favourable but not essentialIf this sounds like the role for you please apply now and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • geelong, victoria
        • contract
        • AU$45.74 - AU$51.50 per hour
        • full-time
        Our Client a Federal Government agency s currently looking for experienced APS5/6 Sourcing Specialists to join their team based in Geelong. They have multiple vacancies working on temporary assignments until December 2021. The Role:The Partner Contracts Branch managers the sourcing of new Partners, contract management for Partners and reviews contract terms and conditions to ensure they align with policy and legal requirements. The Partner Sourcing Team is responsible for the initiation, planning and sourcing strategy.Duties will include but not limited to:Delivering sourcing projects within the forward sourcing program for the Partners In The Community Sourcing (PITC) programSupporting ongoing reviews and improvements to sourcing processes and systemsAssisting with implementing continuous improvement activities and adopting best practice sourcing methodsSupporting the team to improve and develop better statements of requirements, structured negotiation practices and techniquesForming evaluation and negotiation teams and processes for establishing Partner contracts at an implementation levelSupporting evaluation and negotiation teams and processes for establishing Partner contracts at an implementation levelEstablishing and maintaining appropriate governance and compliance through maintaining corporate governance, compliance and audit and risk management processesImplementing appropriate controls, undertaking issues resolution, maintaining process disciplines and management systems necessary to track and achieve desired outcomesTo be considered you will have: Extensive experience in procurement, sourcing methodologies, and application of them within Commonwealth legislative environments. You will possess a continuous improvement mind-set, a strong leadership and accountability.In addition candidates must also be able to demonstrate:Experience in delivering projects within a legislative environmentExtensive experience in contract management and procurement activities within commonwealthRelevant business, accounting, Legal or commerce degree qualification is desirableAbility to provide a mentor role within the team.Experience in building relationships both with internal and external stakeholdersAbility to travel and engage stakeholders throughout the Agency network.If this sounds like the role for you please apply now and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our Client a Federal Government agency s currently looking for experienced APS5/6 Sourcing Specialists to join their team based in Geelong. They have multiple vacancies working on temporary assignments until December 2021. The Role:The Partner Contracts Branch managers the sourcing of new Partners, contract management for Partners and reviews contract terms and conditions to ensure they align with policy and legal requirements. The Partner Sourcing Team is responsible for the initiation, planning and sourcing strategy.Duties will include but not limited to:Delivering sourcing projects within the forward sourcing program for the Partners In The Community Sourcing (PITC) programSupporting ongoing reviews and improvements to sourcing processes and systemsAssisting with implementing continuous improvement activities and adopting best practice sourcing methodsSupporting the team to improve and develop better statements of requirements, structured negotiation practices and techniquesForming evaluation and negotiation teams and processes for establishing Partner contracts at an implementation levelSupporting evaluation and negotiation teams and processes for establishing Partner contracts at an implementation levelEstablishing and maintaining appropriate governance and compliance through maintaining corporate governance, compliance and audit and risk management processesImplementing appropriate controls, undertaking issues resolution, maintaining process disciplines and management systems necessary to track and achieve desired outcomesTo be considered you will have: Extensive experience in procurement, sourcing methodologies, and application of them within Commonwealth legislative environments. You will possess a continuous improvement mind-set, a strong leadership and accountability.In addition candidates must also be able to demonstrate:Experience in delivering projects within a legislative environmentExtensive experience in contract management and procurement activities within commonwealthRelevant business, accounting, Legal or commerce degree qualification is desirableAbility to provide a mentor role within the team.Experience in building relationships both with internal and external stakeholdersAbility to travel and engage stakeholders throughout the Agency network.If this sounds like the role for you please apply now and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • super + randstad benefits
        • full-time
        This position is an APS 4 level, workign within the Operations and Housing Support branch within a Federal Government organisation. This role has high levels of internal and external stakeholder engagement, and candidates will have the ability to provide support and advice on a range of matters in relation to the community.Key responsibilties: Undertaking delegated decisions and supporting the branch with reviewing, assessing and approving plans, schedule reviews, assistive technology, payments and access tasks.Assessing, reviewing and providing feedback on planning decisions in accordance within the relevant Act, Rules and relevant guidance.Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.Supporting the leadership team to develop and implement improvement strategies.Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.Supporting the delivery and implementation of branch projects as required.To be successful in this role, you must: Sound understanding of relevant statutory, regulatory and policy frameworks in order to draw conclusions, interpret and apply guidance material and resolve recurring problems.Accountable for monitoring emerging issues to identify impact on tasks and identifying and mitigating risks that will impact on own and team work outcomes.The work may involve working independently to manage specific tasks, processes or activities against stated objectives with supervision generally limited to complex tasks or unfamiliar situations.To apply for this role: Please send through an updated CV to daniela.dragovic@randstad.com.au, or click APPLY. Candidates must undergo relevant Baseline Security Clearance if successful. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        This position is an APS 4 level, workign within the Operations and Housing Support branch within a Federal Government organisation. This role has high levels of internal and external stakeholder engagement, and candidates will have the ability to provide support and advice on a range of matters in relation to the community.Key responsibilties: Undertaking delegated decisions and supporting the branch with reviewing, assessing and approving plans, schedule reviews, assistive technology, payments and access tasks.Assessing, reviewing and providing feedback on planning decisions in accordance within the relevant Act, Rules and relevant guidance.Undertaking record keeping activities, including adhering to process guidelines and standard operating procedures.Researching and reviewing decisions regarding routine cases and managing moderately complex cases with the assistance of staff at higher classification levels.Providing support and mentoring to enhance team development, decision making, technical skills and knowledge in planning delegate decisions.Monitoring and analysing quality outcomes and results to identify trends, tailoring regular training and support functions to improve results.Supporting the leadership team to develop and implement improvement strategies.Working with stakeholders to promote services and functions, and build stakeholder knowledge of planning decision making and procedures.Supporting the delivery and implementation of branch projects as required.To be successful in this role, you must: Sound understanding of relevant statutory, regulatory and policy frameworks in order to draw conclusions, interpret and apply guidance material and resolve recurring problems.Accountable for monitoring emerging issues to identify impact on tasks and identifying and mitigating risks that will impact on own and team work outcomes.The work may involve working independently to manage specific tasks, processes or activities against stated objectives with supervision generally limited to complex tasks or unfamiliar situations.To apply for this role: Please send through an updated CV to daniela.dragovic@randstad.com.au, or click APPLY. Candidates must undergo relevant Baseline Security Clearance if successful. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$40.00 - AU$45.00 per hour
        • full-time
        Our Federal Government client is seeking an experienced APS4/5 Claims Assessor to join their Compensation and Support branch in a temporary capacity for up to 12 months. This role operates in a client-focused environment with a team that is committed to providing quality outcomes for all internal and external stakeholders. This is a great opportunity to challenge yourself and contribute to meaningful outcomes within the Australian Public Service. Baseline Clearance will be high advantageous.Your typical duties will include:Undertake claims investigations and liability determinations against relevant legislative ActsProvide advice and interpretation, including in writing, on aspects of legislation to colleagues, senior managers and clientsLiaise with stakeholders to reach timely and correct determinations on claimsStakeholder management Accurate data entry into systemsTo be successful, you will: have previous work experience within government or in a claims management contextbe client-focused and committed to delivering excellent client service possess excellent case management and client liaison skillsbe able to consider a range of information, including medical details in the context of compensation legislation and policyhave excellent problem-solving skills including an ability to resolve conflicting informationstrong communication and customer service skills- both verbal and writtenIntermediate to Advanced MS Office skillsExcellent attention to detail and organisational skillsWhy contract through Randstad?Represent a global leading recruitment Agency and get access to our amazing candidate benefits platform! Partner with our consultants who are genuinely passionate about placing candidates in meaningful assignments within the public sector. To apply press APPLY NOW or for further information email Alex Palace at alex.palace@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our Federal Government client is seeking an experienced APS4/5 Claims Assessor to join their Compensation and Support branch in a temporary capacity for up to 12 months. This role operates in a client-focused environment with a team that is committed to providing quality outcomes for all internal and external stakeholders. This is a great opportunity to challenge yourself and contribute to meaningful outcomes within the Australian Public Service. Baseline Clearance will be high advantageous.Your typical duties will include:Undertake claims investigations and liability determinations against relevant legislative ActsProvide advice and interpretation, including in writing, on aspects of legislation to colleagues, senior managers and clientsLiaise with stakeholders to reach timely and correct determinations on claimsStakeholder management Accurate data entry into systemsTo be successful, you will: have previous work experience within government or in a claims management contextbe client-focused and committed to delivering excellent client service possess excellent case management and client liaison skillsbe able to consider a range of information, including medical details in the context of compensation legislation and policyhave excellent problem-solving skills including an ability to resolve conflicting informationstrong communication and customer service skills- both verbal and writtenIntermediate to Advanced MS Office skillsExcellent attention to detail and organisational skillsWhy contract through Randstad?Represent a global leading recruitment Agency and get access to our amazing candidate benefits platform! Partner with our consultants who are genuinely passionate about placing candidates in meaningful assignments within the public sector. To apply press APPLY NOW or for further information email Alex Palace at alex.palace@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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