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2 jobs found in New South Wales

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    • albury, new south wales
    • permanent
    • AU$36.27 - AU$36.27, per hour, 5 days p/wk / 14 mth role
    • full-time
    Randstad is currently seeking an APS3 Participant Support Officer to work with our client, a highly respected Federal Government Agency, on a 14 month contract. ABOUT THE ROLEResponsibilities for the APS3 Participant Support Officer may include:Providing front counter/reception support for the local office, including handling participant enquiries, assisting with self-help kiosks and providing online support;Managing the team shared email inbox, appointments and telephone enquiries;Supporting planning teams by actioning tasks that do not require delegation;Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services; Managing the team shared email inbox, appointments and telephone enquiries;Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants;Undertaking research and investigation activities and preparing associated reports and correspondence;Undertaking a range of data entry activities and ensuring follow up is completed; andReceiving and recording complaints and other feedback.SKILLS & EXPERIENCETo be successful in the role as anAPS3 Participant Support Officer, candidates will need to demonstrate the following:Strong customer service and communication skills along with excellent attention to detail;Experience in building relationships both with internal and external stakeholders;Ability to manage competing priorities while maintaining high work standards and accuracy;Experience dealing with complex and confronting situations and information would be desirable; andIt is highly desirable that applicants have an understanding of or lived experience in the disability field.WHATS ON OFFERIf this role is for you, then look forward to:$36+ p/hour plus superannuation;Access to Randstad benefits program including special offers for phone plans, private healthcare and financial services as well as discounts from Coles, Woolworths, JB Hi-Fi, Kmart, eBay and more;Opportunities for career progression and support of industry leading recruitment consultants to help further your career;A free Employee Assistance Program that offers you and your family support; andReferral bonuses - bring your mate along!HOW TO APPLYIf you feel you have the skills, experience and drive to succeed in this role apply online now by clicking the "Apply" link. For information about this opportunity please contact Josh Jarrott - Recruitment Consultant at Randstad Albury Wodonga on 02 6022 3200 or email alburywodonga@randstad.com.au.Please Note: Applications for this role are only accepted online. Candidates must hold Australian Citizenship or Permanent Residency and be able undergo and pass a National Police Check.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is currently seeking an APS3 Participant Support Officer to work with our client, a highly respected Federal Government Agency, on a 14 month contract. ABOUT THE ROLEResponsibilities for the APS3 Participant Support Officer may include:Providing front counter/reception support for the local office, including handling participant enquiries, assisting with self-help kiosks and providing online support;Managing the team shared email inbox, appointments and telephone enquiries;Supporting planning teams by actioning tasks that do not require delegation;Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services; Managing the team shared email inbox, appointments and telephone enquiries;Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants;Undertaking research and investigation activities and preparing associated reports and correspondence;Undertaking a range of data entry activities and ensuring follow up is completed; andReceiving and recording complaints and other feedback.SKILLS & EXPERIENCETo be successful in the role as anAPS3 Participant Support Officer, candidates will need to demonstrate the following:Strong customer service and communication skills along with excellent attention to detail;Experience in building relationships both with internal and external stakeholders;Ability to manage competing priorities while maintaining high work standards and accuracy;Experience dealing with complex and confronting situations and information would be desirable; andIt is highly desirable that applicants have an understanding of or lived experience in the disability field.WHATS ON OFFERIf this role is for you, then look forward to:$36+ p/hour plus superannuation;Access to Randstad benefits program including special offers for phone plans, private healthcare and financial services as well as discounts from Coles, Woolworths, JB Hi-Fi, Kmart, eBay and more;Opportunities for career progression and support of industry leading recruitment consultants to help further your career;A free Employee Assistance Program that offers you and your family support; andReferral bonuses - bring your mate along!HOW TO APPLYIf you feel you have the skills, experience and drive to succeed in this role apply online now by clicking the "Apply" link. For information about this opportunity please contact Josh Jarrott - Recruitment Consultant at Randstad Albury Wodonga on 02 6022 3200 or email alburywodonga@randstad.com.au.Please Note: Applications for this role are only accepted online. Candidates must hold Australian Citizenship or Permanent Residency and be able undergo and pass a National Police Check.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • penrith, new south wales
    • contract
    • AU$38.00 - AU$38.00, per hour, + 10% superannuation
    • full-time
    Your new role:Handle inbound & outbound call servicesEmail inbox managementIdentifying and escalating issues in a timely mannerMeeting targets for call volumes and record keepingProviding solutions and/or alternatives to customersAbout you:Experience in a similar roleHigh-level communication skills (both written and verbal)Government experience is highly regardedUnderstanding or lived experience of disabilityMUST BE an Australian citizenBenefits to you:Potential for contract extensionGreat work environmentConveniently located right by Penrith StationIf you are interested and match the above criteria, please apply now!**Please note that successful applicants will be required to undergo a series of pre-engagement checks including but not limited to a National Police Criminal Check, a Baseline Clearance and two viable reference checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new role:Handle inbound & outbound call servicesEmail inbox managementIdentifying and escalating issues in a timely mannerMeeting targets for call volumes and record keepingProviding solutions and/or alternatives to customersAbout you:Experience in a similar roleHigh-level communication skills (both written and verbal)Government experience is highly regardedUnderstanding or lived experience of disabilityMUST BE an Australian citizenBenefits to you:Potential for contract extensionGreat work environmentConveniently located right by Penrith StationIf you are interested and match the above criteria, please apply now!**Please note that successful applicants will be required to undergo a series of pre-engagement checks including but not limited to a National Police Criminal Check, a Baseline Clearance and two viable reference checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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