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        • sydney, new south wales
        • contract
        • AU$104,000 - AU$119,000, per year, 15.4% Super
        • full-time
        Overview:Paying $104000-119000pa + super, as an EL1 level Leading the activities for large scale healthcare project 12 Month, Non ongoing position, to begin May 2021Working from home & from the CBD office (likely 2 days per week)Working 37.5 hours per week (Mon to Fri)Full training will be provided Assignment:As a Project Officer, you will contribute to the work of the Patient Safety Reporting Project, with a focus on development of strategies, standards and tools to support the measurement, monitoring and reporting of safety and quality in health care information relevant to consumers. The Program: The Patient Safety Reporting Project aims (on behalf of all health ministers in Australia) to report to the public on the safety and quality of health care across public and private hospitals nationally. Health ministers have agreed to an implementation of this project by early 2022. The Role:Support the Program Manager and work within a small team to assist in project and administrative activities of the Review. Duties:Liaise with, and foster productive relationships with other agencies, clinical organisations, consumer groups, government authorities, the private health sector, industry bodies and contractors.Analyse and interpret a variety of health data and informationAdvise on strategy, risk management and stakeholder engagement in relation to the key program areas.Develop reports, briefs, advisory group papers, correspondence, presentations and other documents.Consult with and provide advice to colleagues, including Commission executives, about progress of the program.Develop relevant policy recommendations to the Commission executive. Criteria:Excellent conceptual, analytical and problem-solving skills and the ability to apply lateral thinking to identify innovative solutions to complex problemsHighly developed ability to manage multiple projects and priorities, recognising any common links, managing risks and aligning key objectivesHighly developed ability to conduct research, and interpret and synthesize quantitative and qualitative information on a variety of subjectsUnderstanding of, and experience in, the Australian healthcare systemAn ability to understand quantitative data and structure arguments using the analysis of such dataRelevant tertiary qualifications. Next steps:Please apply now, using your up-to-date resume in a Word doc.If shortlisted, you will be sent a detailed job description to which you will be required to submit a job specific response (up to 300 words).At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Overview:Paying $104000-119000pa + super, as an EL1 level Leading the activities for large scale healthcare project 12 Month, Non ongoing position, to begin May 2021Working from home & from the CBD office (likely 2 days per week)Working 37.5 hours per week (Mon to Fri)Full training will be provided Assignment:As a Project Officer, you will contribute to the work of the Patient Safety Reporting Project, with a focus on development of strategies, standards and tools to support the measurement, monitoring and reporting of safety and quality in health care information relevant to consumers. The Program: The Patient Safety Reporting Project aims (on behalf of all health ministers in Australia) to report to the public on the safety and quality of health care across public and private hospitals nationally. Health ministers have agreed to an implementation of this project by early 2022. The Role:Support the Program Manager and work within a small team to assist in project and administrative activities of the Review. Duties:Liaise with, and foster productive relationships with other agencies, clinical organisations, consumer groups, government authorities, the private health sector, industry bodies and contractors.Analyse and interpret a variety of health data and informationAdvise on strategy, risk management and stakeholder engagement in relation to the key program areas.Develop reports, briefs, advisory group papers, correspondence, presentations and other documents.Consult with and provide advice to colleagues, including Commission executives, about progress of the program.Develop relevant policy recommendations to the Commission executive. Criteria:Excellent conceptual, analytical and problem-solving skills and the ability to apply lateral thinking to identify innovative solutions to complex problemsHighly developed ability to manage multiple projects and priorities, recognising any common links, managing risks and aligning key objectivesHighly developed ability to conduct research, and interpret and synthesize quantitative and qualitative information on a variety of subjectsUnderstanding of, and experience in, the Australian healthcare systemAn ability to understand quantitative data and structure arguments using the analysis of such dataRelevant tertiary qualifications. Next steps:Please apply now, using your up-to-date resume in a Word doc.If shortlisted, you will be sent a detailed job description to which you will be required to submit a job specific response (up to 300 words).At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • sydney, new south wales
        • permanent
        • full-time
        Key Points:Canberra ACT Sydney NSW based roleOngoing positionGrowth Opportunity to lead a dynamic teamSummary: This is a leadership role suited to a forward thinking and driven candidate who places data at the heart of decision-making. If you’re looking for an opportunity to pave a new approach to the way data is used in a complex and restrictive environment then this role is for you! The objective of this role is to design and deliver customer-centric analytics and implement new capability through innovative systems and processes that can inform decision making to improve service delivery and measure the impact of digital interventions. About the AgencyThe Australian Digital Health Agency is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them.Better use of data and technology can help people live healthier, happier and more productive lives. Digital health can make a real difference to people’s health by giving them greater control and better access to information. Tasked with improving health outcomes for Australians through the delivery of digital healthcare systems and the national digital health strategy for Australia, the Australian Digital Health Agency (the Agency) commenced operations on 1 July 2016. The Agency is responsible for national digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them. Division OverviewThe Design and Strategy Division has oversight of digital strategy and planning, architecture and user experience, policy and privacy, benefits and research, data management and information governance,.The Division’s purpose is to support the delivery of the Australian Digital Health Strategy and the Agency’s work plan by continually delivering insights which can shape the future strategy and expand digital health enablement through continually delivering solutions for quality customer experiences. This supports the broader Agency purpose of “better health for all Australians enabled by seamless, safe, secure digital health services and technologies that provide a range of innovative, easy to use tools for both patients and providers.” About the RolePrimary purpose of positionThis position is responsible for leading the Data & Reporting team, which currently consists of eight (8) business analysts, data modellers, and project specialists. The objective of the section is to design and deliver customer-centric information resources and implement new capability through innovative systems and processes that can inform decision making to improve service delivery. This is achieved by placing data at the heart of decision-making, with advanced analytics providing intelligence that continuously improves processes and information flows.The Director will also be responsible for providing advice to internal and external stakeholders as well as coordinating and assuming responsibility for highly complex or sensitive projects or work programs that have strategic, political and/or operational significance in relation to the activities of the section. They will be responsible for initiating, establishing and maintaining strong relationships with key internal and external stakeholders.Key AccountabilitiesLeading a team to deliver organisational outcomes, inspiring a sense of purpose and direction among a medium-sized team of subject matter experts.Build organisational capability and responsiveness of information systems and products through data-led design, measurement and evaluation inputs.Influence executive decision-making and negotiate persuasively regarding data strategy and vision.Develop business reporting and analytics requirements and forward work plan for developing and delivering on Agency data and reporting priorities, continually seeking CQI for enhancing ability to deliver data-led insights.Lead a team to establish efficiencies (cost, time, resource) by consolidating and leveraging best-in-class tools.Collaborate with peers and other staff to achieve Agency objectives.Manage team resourcing through recruitment and training to achieve work plan priorities.Proactively nurture internal and external relationships among the public and private sectors Act as data custodian for new and existing data assets.Drive the establishment of process analytics to support organisational improvement.Increase data literacy among Agency colleagues through both proactive and responsive engagements that demonstrate enhanced value of outcomes Follow all Agency policies, procedures and instructions and take reasonable care for your own health, safety and wellbeing in the workplace. Skills and ExperienceLeadershipEncourages and motivates people to engage in continuous learning, and empowers them by delegating tasks.Demonstrate public service professionalism and probityAgrees clear performance standards and gives timely praise and recognition.Recognises the different working styles of individuals, and tries to see things from differentperspectives.Persists and focuses on achieving objectives even in difficult circumstances.Knowledge and SkillsStrong communication, presentation and facilitation skills, with the ability to communicate and negotiate effectively with all team members, especially those at senior levelsHighly developed coordination and organisational skills and ability to meet deadlines.Ability to make appropriate decisions within the boundaries of this role’s delegated authority.Strong programming skills with working knowledge of Python, R, SQL, VBA and API’s.Experience using data and insights to shape strategy and improve customer experience.Sound knowledge of data management and visualization techniques to tell a compelling story, which a knack for statistical analysis and predictive modelling.Meticulous eye for detail to deliver work which is accurate & on time.High level analytical skills and conceptual thinking skills, with the ability to problem solve and to provide business content to data results.Excellent interpersonal skills and a demonstrated ability to employ a variety of communication skills (verbal and written) tailored to the audience.Ability to work independently and within a team to tackle meaningful problems, with excellent work ethic, able to self-manage and progress tasks independently.Excellent research and analytical skillsCritical thinking to uncover and synthesize connections that are not always so clear. Basic project management and facilitation skills to influence, work effectively, and implement solutions in a multi-functional, multi-regional team environmentExperienceDemonstrated experience in extracting and manipulating data from large repositories using SQL and Power BI.Experience developing an organisation wide Data Analytics and Insights Strategy from inception to implementationExperience supporting complex and cross-functional programs ensuring delivery within short timeframes and changing prioritiesDemonstrated experience leading a team of specialists Demonstrated understanding of applied innovationPractical experience executing cultural reformDemonstrated experience with knowledge management/analyticsDemonstrated interpersonal skills building and sustaining relationships with stakeholders, including working closely with executive teamsDemonstrated experience with complex systems (essential)Demonstrated experience in data analyses and knowledge engineering (essential)Experience in procurement, contact management and/or purchasing would be an advantage (desirable)Experience with Microsoft products, SSMS SQL, Power B.I., Azure and others (desirable)Experience working in Federal Government (desirable)Experience working in healthcare (desirable)QualificationsFormal tertiary qualifications in data management and visualisation, programming and or knowledge management. EligibilityApplicants must be Australian citizens to be eligible for employment at the Agency. The preferred applicant will be required to successfully undergo a police record check and be able to obtain and maintain a security clearance at a specified clearance level.Digital Health is committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ, mature aged employees and carers. How to applyTo apply, please submit your resume, together with a one-page statement explaining how your skills and experience align with the requirements of this position.Closing date: 5:00pm Friday 23rd April 2021 Salary: The total remuneration package for this position is EL2 $146,411 to $173,343 (including superannuation).For APS applicants, please refer to APS Jobs for details of salary ranges. These are in accordance with the Agency’s s24 Determination 2021.Contact Officer: If after reading the selection documentation you require further information please contact Taylor Dudley - 02 6132 3816 | taylor.dudley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Key Points:Canberra ACT Sydney NSW based roleOngoing positionGrowth Opportunity to lead a dynamic teamSummary: This is a leadership role suited to a forward thinking and driven candidate who places data at the heart of decision-making. If you’re looking for an opportunity to pave a new approach to the way data is used in a complex and restrictive environment then this role is for you! The objective of this role is to design and deliver customer-centric analytics and implement new capability through innovative systems and processes that can inform decision making to improve service delivery and measure the impact of digital interventions. About the AgencyThe Australian Digital Health Agency is responsible for national digital health services and systems, with a focus on engagement, innovation and clinical quality and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them.Better use of data and technology can help people live healthier, happier and more productive lives. Digital health can make a real difference to people’s health by giving them greater control and better access to information. Tasked with improving health outcomes for Australians through the delivery of digital healthcare systems and the national digital health strategy for Australia, the Australian Digital Health Agency (the Agency) commenced operations on 1 July 2016. The Agency is responsible for national digital health services and systems, with a focus on engagement, innovation, clinical quality, and safety. Our focus is on putting data and technology safely to work for patients, consumers and the healthcare professionals who look after them. Division OverviewThe Design and Strategy Division has oversight of digital strategy and planning, architecture and user experience, policy and privacy, benefits and research, data management and information governance,.The Division’s purpose is to support the delivery of the Australian Digital Health Strategy and the Agency’s work plan by continually delivering insights which can shape the future strategy and expand digital health enablement through continually delivering solutions for quality customer experiences. This supports the broader Agency purpose of “better health for all Australians enabled by seamless, safe, secure digital health services and technologies that provide a range of innovative, easy to use tools for both patients and providers.” About the RolePrimary purpose of positionThis position is responsible for leading the Data & Reporting team, which currently consists of eight (8) business analysts, data modellers, and project specialists. The objective of the section is to design and deliver customer-centric information resources and implement new capability through innovative systems and processes that can inform decision making to improve service delivery. This is achieved by placing data at the heart of decision-making, with advanced analytics providing intelligence that continuously improves processes and information flows.The Director will also be responsible for providing advice to internal and external stakeholders as well as coordinating and assuming responsibility for highly complex or sensitive projects or work programs that have strategic, political and/or operational significance in relation to the activities of the section. They will be responsible for initiating, establishing and maintaining strong relationships with key internal and external stakeholders.Key AccountabilitiesLeading a team to deliver organisational outcomes, inspiring a sense of purpose and direction among a medium-sized team of subject matter experts.Build organisational capability and responsiveness of information systems and products through data-led design, measurement and evaluation inputs.Influence executive decision-making and negotiate persuasively regarding data strategy and vision.Develop business reporting and analytics requirements and forward work plan for developing and delivering on Agency data and reporting priorities, continually seeking CQI for enhancing ability to deliver data-led insights.Lead a team to establish efficiencies (cost, time, resource) by consolidating and leveraging best-in-class tools.Collaborate with peers and other staff to achieve Agency objectives.Manage team resourcing through recruitment and training to achieve work plan priorities.Proactively nurture internal and external relationships among the public and private sectors Act as data custodian for new and existing data assets.Drive the establishment of process analytics to support organisational improvement.Increase data literacy among Agency colleagues through both proactive and responsive engagements that demonstrate enhanced value of outcomes Follow all Agency policies, procedures and instructions and take reasonable care for your own health, safety and wellbeing in the workplace. Skills and ExperienceLeadershipEncourages and motivates people to engage in continuous learning, and empowers them by delegating tasks.Demonstrate public service professionalism and probityAgrees clear performance standards and gives timely praise and recognition.Recognises the different working styles of individuals, and tries to see things from differentperspectives.Persists and focuses on achieving objectives even in difficult circumstances.Knowledge and SkillsStrong communication, presentation and facilitation skills, with the ability to communicate and negotiate effectively with all team members, especially those at senior levelsHighly developed coordination and organisational skills and ability to meet deadlines.Ability to make appropriate decisions within the boundaries of this role’s delegated authority.Strong programming skills with working knowledge of Python, R, SQL, VBA and API’s.Experience using data and insights to shape strategy and improve customer experience.Sound knowledge of data management and visualization techniques to tell a compelling story, which a knack for statistical analysis and predictive modelling.Meticulous eye for detail to deliver work which is accurate & on time.High level analytical skills and conceptual thinking skills, with the ability to problem solve and to provide business content to data results.Excellent interpersonal skills and a demonstrated ability to employ a variety of communication skills (verbal and written) tailored to the audience.Ability to work independently and within a team to tackle meaningful problems, with excellent work ethic, able to self-manage and progress tasks independently.Excellent research and analytical skillsCritical thinking to uncover and synthesize connections that are not always so clear. Basic project management and facilitation skills to influence, work effectively, and implement solutions in a multi-functional, multi-regional team environmentExperienceDemonstrated experience in extracting and manipulating data from large repositories using SQL and Power BI.Experience developing an organisation wide Data Analytics and Insights Strategy from inception to implementationExperience supporting complex and cross-functional programs ensuring delivery within short timeframes and changing prioritiesDemonstrated experience leading a team of specialists Demonstrated understanding of applied innovationPractical experience executing cultural reformDemonstrated experience with knowledge management/analyticsDemonstrated interpersonal skills building and sustaining relationships with stakeholders, including working closely with executive teamsDemonstrated experience with complex systems (essential)Demonstrated experience in data analyses and knowledge engineering (essential)Experience in procurement, contact management and/or purchasing would be an advantage (desirable)Experience with Microsoft products, SSMS SQL, Power B.I., Azure and others (desirable)Experience working in Federal Government (desirable)Experience working in healthcare (desirable)QualificationsFormal tertiary qualifications in data management and visualisation, programming and or knowledge management. EligibilityApplicants must be Australian citizens to be eligible for employment at the Agency. The preferred applicant will be required to successfully undergo a police record check and be able to obtain and maintain a security clearance at a specified clearance level.Digital Health is committed to diversity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ, mature aged employees and carers. How to applyTo apply, please submit your resume, together with a one-page statement explaining how your skills and experience align with the requirements of this position.Closing date: 5:00pm Friday 23rd April 2021 Salary: The total remuneration package for this position is EL2 $146,411 to $173,343 (including superannuation).For APS applicants, please refer to APS Jobs for details of salary ranges. These are in accordance with the Agency’s s24 Determination 2021.Contact Officer: If after reading the selection documentation you require further information please contact Taylor Dudley - 02 6132 3816 | taylor.dudley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • sydney, new south wales
        • contract
        • AU$47.00 - AU$52.00, per hour, Super
        • full-time
        Overview:Paying $47-52ph + super, as an APS6 level Leading the program activities for large scale sensitive review program 9 Month Contract to begin May 2021Working from home & from the CBD office (likely 2 days per week)Working 37.5 hours per week (Mon to Fri)Full training will be provided Assignment:As a Project Officer, you will contribute to a small, independent team that has been established to contribute to the Independent Review into Historic Defence Force and Veteran Suicides. The Program: The Attorney General’s Department (AGD), has engaged our client (ACSQHC) to provide expert assistance to support the National Commissioner on Australian Defence Force and Veteran Suicide, by undertaking an independent review of historical Australian Defence Force and Veteran Suicides (between Jan 2001 to Dec 2018). The Role:Support the Program Manager and work within a small team to assist in project and administrative activities of the Review. Duties:Undertake project support and management activities including input into project planning and documentation; assistance with implementation; monitoring and reporting on progress, identifying problems, risks and proposing possible solutions.Provide secretariat support for committees and expert groups, including undertaking tasks to formally appoint members, meeting notes, logistics and other administrative tasks.Provide support for consultation processes, including planning, logistics, development of consultation materials and liaison.Undertake procurement and contract management activities including financial administration and budget preparation and monitoring.Collate, edit and draft meeting papers, correspondence, discussion papers, submissions, consultation materials, briefing notes and other written materials associated with the Review.Assist in research, review and analysis of data, reports, published materialsCollaborate with other team members and other program teams within the Commission to support the work of the team.Support sensitive communication and collaboration with the community affected by Defence and Veteran suicides.Other duties as required, which may include projects and providing assistance to the Commission’s corporate functions. Criteria:Excellent project management, time management and organisational skillsStrong writing skillsEffective and well-developed interpersonal and communication skills including the ability to negotiate, influence, and consultDesired: experience working with family members, carers, clinicians and/or medical professionals about sensitive health issues.A professional, positive and solutions-focused approach to workAttributes: emotional intelligence, strong stakeholder engagement skills, ability to manage staff working with sensitive information. Next steps:Please apply now, using your up-to-date resume in a Word doc.If shortlisted, you will be sent a detailed job description to which you will be required to submit a job specific response (up to 300 words).At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Overview:Paying $47-52ph + super, as an APS6 level Leading the program activities for large scale sensitive review program 9 Month Contract to begin May 2021Working from home & from the CBD office (likely 2 days per week)Working 37.5 hours per week (Mon to Fri)Full training will be provided Assignment:As a Project Officer, you will contribute to a small, independent team that has been established to contribute to the Independent Review into Historic Defence Force and Veteran Suicides. The Program: The Attorney General’s Department (AGD), has engaged our client (ACSQHC) to provide expert assistance to support the National Commissioner on Australian Defence Force and Veteran Suicide, by undertaking an independent review of historical Australian Defence Force and Veteran Suicides (between Jan 2001 to Dec 2018). The Role:Support the Program Manager and work within a small team to assist in project and administrative activities of the Review. Duties:Undertake project support and management activities including input into project planning and documentation; assistance with implementation; monitoring and reporting on progress, identifying problems, risks and proposing possible solutions.Provide secretariat support for committees and expert groups, including undertaking tasks to formally appoint members, meeting notes, logistics and other administrative tasks.Provide support for consultation processes, including planning, logistics, development of consultation materials and liaison.Undertake procurement and contract management activities including financial administration and budget preparation and monitoring.Collate, edit and draft meeting papers, correspondence, discussion papers, submissions, consultation materials, briefing notes and other written materials associated with the Review.Assist in research, review and analysis of data, reports, published materialsCollaborate with other team members and other program teams within the Commission to support the work of the team.Support sensitive communication and collaboration with the community affected by Defence and Veteran suicides.Other duties as required, which may include projects and providing assistance to the Commission’s corporate functions. Criteria:Excellent project management, time management and organisational skillsStrong writing skillsEffective and well-developed interpersonal and communication skills including the ability to negotiate, influence, and consultDesired: experience working with family members, carers, clinicians and/or medical professionals about sensitive health issues.A professional, positive and solutions-focused approach to workAttributes: emotional intelligence, strong stakeholder engagement skills, ability to manage staff working with sensitive information. Next steps:Please apply now, using your up-to-date resume in a Word doc.If shortlisted, you will be sent a detailed job description to which you will be required to submit a job specific response (up to 300 words).At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • albury, new south wales
        • temporary
        • AU$39.00 - AU$39.00, per hour, 38 hour week
        • full-time
        Randstad Albury currently has an exciting 12 month contract with a Federal Government Department starting as soon as possible as an APS3 Service Support Officer role. The key role for a Service Support Officer is to provide customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person or via telephone. TYPICAL DUTIESProvide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership group.Provide support to the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders.Provide support to the Outreach Program by processing client allocations, referrals and requests for further sessions and file management.Provide support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS and organisation of events.Provide operational support by assisting with invoice processing, travel, managing regions correspondence, data entry and other duties as requested by the Regional Clinical Practice Manager.Liaison with internal and external stakeholders in relation to the regional service delivery model.Relevant and quality record-keeping and documentation regarding client information and compliance with governance and policy framework.To be eligible for this role you will need:To communicate in an effective wayUnderstand and make connections with community, government and other servicesHave the ability to prioritise work load and multi-taskWork in and adapt to a changing environmentDemonstrate a high level of relevant computer literacy skillsPreferable experience within the Defence Force or supporting memeber of the Defence ForceTo be available Monday to FridayIf you feel this role may suit you please click "APPLY NOW"Please note that only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad Albury currently has an exciting 12 month contract with a Federal Government Department starting as soon as possible as an APS3 Service Support Officer role. The key role for a Service Support Officer is to provide customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person or via telephone. TYPICAL DUTIESProvide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership group.Provide support to the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders.Provide support to the Outreach Program by processing client allocations, referrals and requests for further sessions and file management.Provide support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS and organisation of events.Provide operational support by assisting with invoice processing, travel, managing regions correspondence, data entry and other duties as requested by the Regional Clinical Practice Manager.Liaison with internal and external stakeholders in relation to the regional service delivery model.Relevant and quality record-keeping and documentation regarding client information and compliance with governance and policy framework.To be eligible for this role you will need:To communicate in an effective wayUnderstand and make connections with community, government and other servicesHave the ability to prioritise work load and multi-taskWork in and adapt to a changing environmentDemonstrate a high level of relevant computer literacy skillsPreferable experience within the Defence Force or supporting memeber of the Defence ForceTo be available Monday to FridayIf you feel this role may suit you please click "APPLY NOW"Please note that only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • penrith, new south wales
        • temporary
        • AU$41.64 - AU$41.64, per hour, Super
        • full-time
        Your new role:Monitoring, analysing and manipulating data to identify issues and trends.Identify, analyse and make recommendations regarding problems associated with home and living supports.Use evidence and information to determine nature and extent of issues, and likely causal factors.Liaise with internal and external stakeholders to resolve moderately complex enquiries.Maintain accurate and detailed records, and work with a variety of IT systems.Utilise Excel to calculate figures using multiple criteria and review financial documentation.Contribute to systems and team practices, process improvements and any other areas for improvement.Your profile will demonstrate:Understanding or knowledge of the NDIS is highly desirableIntermediate Excel skills Australian citizenshipValid Driver Licence and willingness to visit sites within Sydney (fleet vehicles provided; no overnight travel is required)Benefits:Full time 12 month contractPotential for contract extension Join a large organisation with growth opportunitiesIf you are interested and match the above criteria, please apply within with your most recent resume (in Word Document format).*Please note that successful applicants will be required to obtain a National Police Criminal Check and provide two viable reference checks. **Please note that due to the volume of applications, only successful applicants will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Your new role:Monitoring, analysing and manipulating data to identify issues and trends.Identify, analyse and make recommendations regarding problems associated with home and living supports.Use evidence and information to determine nature and extent of issues, and likely causal factors.Liaise with internal and external stakeholders to resolve moderately complex enquiries.Maintain accurate and detailed records, and work with a variety of IT systems.Utilise Excel to calculate figures using multiple criteria and review financial documentation.Contribute to systems and team practices, process improvements and any other areas for improvement.Your profile will demonstrate:Understanding or knowledge of the NDIS is highly desirableIntermediate Excel skills Australian citizenshipValid Driver Licence and willingness to visit sites within Sydney (fleet vehicles provided; no overnight travel is required)Benefits:Full time 12 month contractPotential for contract extension Join a large organisation with growth opportunitiesIf you are interested and match the above criteria, please apply within with your most recent resume (in Word Document format).*Please note that successful applicants will be required to obtain a National Police Criminal Check and provide two viable reference checks. **Please note that due to the volume of applications, only successful applicants will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • albury, new south wales
        • temporary
        • AU$39.00 - AU$39.00, per hour, 38 hour week
        • full-time
        Randstad Albury currently has an exciting 12 month contract with a Federal Government Department starting as soon as possible as an APS3 Service Support Officer role. The key role for a Service Support Officer is to provide customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person or via telephone. TYPICAL DUTIESProvide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership group.Provide support to the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders.Provide support to the Outreach Program by processing client allocations, referrals and requests for further sessions and file management.Provide support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS and organisation of events.Provide operational support by assisting with invoice processing, travel, managing regions correspondence, data entry and other duties as requested by the Regional Clinical Practice Manager.Liaison with internal and external stakeholders in relation to the regional service delivery model.Relevant and quality record-keeping and documentation regarding client information and compliance with governance and policy framework.To be eligible for this role you will need:To communicate in an effective wayUnderstand and make connections with community, government and other servicesHave the ability to prioritise work load and multi-taskWork in and adapt to a changing environmentDemonstrate a high level of relevant computer literacy skillsPreferable experience within the Defence Force or supporting memeber of the Defence ForceTo be available Monday to FridayIf you feel this role may suit you please click "APPLY NOW"Please note that only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad Albury currently has an exciting 12 month contract with a Federal Government Department starting as soon as possible as an APS3 Service Support Officer role. The key role for a Service Support Officer is to provide customer service for clients who may be facing significant or complex challenges. This customer service will be provided in person or via telephone. TYPICAL DUTIESProvide customer service support at initial point of contact, including meeting, greeting and streaming customers to the appropriate service channel, completing simple first contact resolution enquiries, identifying and prioritising customers who are potentially vulnerable, in distress or who have accessibility issues, and escalating potential issues to the leadership group.Provide support to the clinical team by assisting with client appointments and diary management, centre file management, SMS reminders.Provide support to the Outreach Program by processing client allocations, referrals and requests for further sessions and file management.Provide support to the delivery of Group Programs by assisting with promotional activities, data entry to the CMS and organisation of events.Provide operational support by assisting with invoice processing, travel, managing regions correspondence, data entry and other duties as requested by the Regional Clinical Practice Manager.Liaison with internal and external stakeholders in relation to the regional service delivery model.Relevant and quality record-keeping and documentation regarding client information and compliance with governance and policy framework.To be eligible for this role you will need:To communicate in an effective wayUnderstand and make connections with community, government and other servicesHave the ability to prioritise work load and multi-taskWork in and adapt to a changing environmentDemonstrate a high level of relevant computer literacy skillsPreferable experience within the Defence Force or supporting memeber of the Defence ForceTo be available Monday to FridayIf you feel this role may suit you please click "APPLY NOW"Please note that only shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • penrith, new south wales
        • temporary
        • AU$36.00 - AU$36.00, per hour, superannuation
        • full-time
        Your new company:You will be working in a beautifully corporate office in Penrith on a full time basis. Your team are all like minded, hardworking individuals with a supportive manager who will provide outstanding training to set you up for success.Your new role:Handle inbound & outbound call servicesEmail inbox managementIdentifying and escalating issues in a timely mannerMeeting KPIs for call volumes, & record keepingProviding solutions and/or alternatives to customersYour profile will demonstrate:Experience working in a office based customer service focused role with good stabilityLocal/State/Federal government experience is highly regardedExposure / knowledge in the disability sectorAbility to build rapport, trust and sound relationships quickly over the phoneAttention to detail and strong communication skillsAbility to work in a changing and fast paced environmentBenefits to you:Full time contract position for a federal government organisationAttractive salary on offer, potential to extend beyond 6 monthsFull training providedLarge organisation with growth opportunitiesIf you are interested and match the above criteria, please apply within or email your most updated CV in Word Document format to joy.wang@randstad.com.au. *Please note that successful applicants will be required to obtain a National Police Criminal Check and provide two viable reference checks.**Please note that due to the volume of applications, only successful applicants will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Your new company:You will be working in a beautifully corporate office in Penrith on a full time basis. Your team are all like minded, hardworking individuals with a supportive manager who will provide outstanding training to set you up for success.Your new role:Handle inbound & outbound call servicesEmail inbox managementIdentifying and escalating issues in a timely mannerMeeting KPIs for call volumes, & record keepingProviding solutions and/or alternatives to customersYour profile will demonstrate:Experience working in a office based customer service focused role with good stabilityLocal/State/Federal government experience is highly regardedExposure / knowledge in the disability sectorAbility to build rapport, trust and sound relationships quickly over the phoneAttention to detail and strong communication skillsAbility to work in a changing and fast paced environmentBenefits to you:Full time contract position for a federal government organisationAttractive salary on offer, potential to extend beyond 6 monthsFull training providedLarge organisation with growth opportunitiesIf you are interested and match the above criteria, please apply within or email your most updated CV in Word Document format to joy.wang@randstad.com.au. *Please note that successful applicants will be required to obtain a National Police Criminal Check and provide two viable reference checks.**Please note that due to the volume of applications, only successful applicants will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • parramatta, new south wales