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        • brisbane, queensland
        • temporary
        • full-time
        Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced contact centre professional who wants to join a growing Fedral Government department as a Service Support Officer.The Service Support Officer is the front line of customer service for veterans and their families who may be facing significant or complex challenges. They will be responsible for handling inbound calls and the accurate recording of clients’ details before transferring the client to an Intake Clinician for an intake assessment.They will be part of the Client Assist Contact Centre assisting Veterans and Families Counselling. The Client Assist team is responsible for supporting Open Arms’ service provision around the country.Main Duties of a Service Support Officer:Provide customer service support at initial point of contact in the client assist contact centreRecording of clients’ details before transferring the client to an Intake Clinician for an intake assessment. Where appropriate, Service Support Officers will exercise a degree of discretion to assist the clients with less complex requests.Process referrals, reschedules and cancellationsLiaise with internal and external stakeholders in relation to the services provided by the Client Assist Contact Centre.Support the ongoing range of quality improvement approaches within the ClientAssist Contact Centre, including identifying opportunities for business and processimprovement, offer solutions and support change.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skills Ability to build rapport with the client and speak in a clear and concise mannerSkills to interpret key information and make decisions quicklyExperience in a medical or health background would be extremely beneficialMotivation to take a step into a Federal Government For this position as it is with a Federal Government role, you will need to be Australian Citizen to Apply. Please click apply now and upload your most recent resume!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced contact centre professional who wants to join a growing Fedral Government department as a Service Support Officer.The Service Support Officer is the front line of customer service for veterans and their families who may be facing significant or complex challenges. They will be responsible for handling inbound calls and the accurate recording of clients’ details before transferring the client to an Intake Clinician for an intake assessment.They will be part of the Client Assist Contact Centre assisting Veterans and Families Counselling. The Client Assist team is responsible for supporting Open Arms’ service provision around the country.Main Duties of a Service Support Officer:Provide customer service support at initial point of contact in the client assist contact centreRecording of clients’ details before transferring the client to an Intake Clinician for an intake assessment. Where appropriate, Service Support Officers will exercise a degree of discretion to assist the clients with less complex requests.Process referrals, reschedules and cancellationsLiaise with internal and external stakeholders in relation to the services provided by the Client Assist Contact Centre.Support the ongoing range of quality improvement approaches within the ClientAssist Contact Centre, including identifying opportunities for business and processimprovement, offer solutions and support change.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skills Ability to build rapport with the client and speak in a clear and concise mannerSkills to interpret key information and make decisions quicklyExperience in a medical or health background would be extremely beneficialMotivation to take a step into a Federal Government For this position as it is with a Federal Government role, you will need to be Australian Citizen to Apply. Please click apply now and upload your most recent resume!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • contract
        • full-time
        Randstad are currently recruiting for Customer Service Professionals to work for a well known State Government Department on Brisbane's Southside. Delivering high customer service, the successful candidates will be required to work on a rotating roster To be successful for this role you must be able to commence on the 17th of June 2021 start date - 1 month contract on offer with the possibility of extension. AO3 opportunity - $41.31+ per hour + super We are looking for enthusiastic, dedicated customer service representatives seeking an exciting opportunity to work for our State Government Partner.These positions are temporary contracts based in Brisbane’s Southern suburbs.Key Responsibilities:Inbound calls relating to current health legislations Managing difficult callersAscertain the nature of requests and deal with the in the appropriate manner according to the policies and proceduresMaintain confidentiality and high adherence to government guidelinesWorking well under pressureComplete administrative tasks in a timely manner and database navigationTo be considered for the role you must have:Quick and efficient learnerHigh attention to detail and willingness to learnExperience in customer service -high volume call centre environment desirable A strong passion for delivering high quality customer serviceStrong resilienceExcellent verbal and written communication skillsExcellent team player and time management skills You must have the relevant customer service focus in accordance with the role. Enthusiastic attitude and attention to detail and accuracy are essential.Apply now to be considered for these exciting opportunities!Please note only suitable applications will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently recruiting for Customer Service Professionals to work for a well known State Government Department on Brisbane's Southside. Delivering high customer service, the successful candidates will be required to work on a rotating roster To be successful for this role you must be able to commence on the 17th of June 2021 start date - 1 month contract on offer with the possibility of extension. AO3 opportunity - $41.31+ per hour + super We are looking for enthusiastic, dedicated customer service representatives seeking an exciting opportunity to work for our State Government Partner.These positions are temporary contracts based in Brisbane’s Southern suburbs.Key Responsibilities:Inbound calls relating to current health legislations Managing difficult callersAscertain the nature of requests and deal with the in the appropriate manner according to the policies and proceduresMaintain confidentiality and high adherence to government guidelinesWorking well under pressureComplete administrative tasks in a timely manner and database navigationTo be considered for the role you must have:Quick and efficient learnerHigh attention to detail and willingness to learnExperience in customer service -high volume call centre environment desirable A strong passion for delivering high quality customer serviceStrong resilienceExcellent verbal and written communication skillsExcellent team player and time management skills You must have the relevant customer service focus in accordance with the role. Enthusiastic attitude and attention to detail and accuracy are essential.Apply now to be considered for these exciting opportunities!Please note only suitable applications will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • contract
        • full-time
        Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background in high volume and present at least 12 months of high volume inbound and outbound call centre experience. You will be persistent and will display negotiation skills when dealing with customers. Key Responsibilities:Provide high levels of professional customer service Adhere to client engagement standards Troubleshooting pay and invoices Analysing and interpreting legislation Working across multiple LMS systems at onceMake good judgment in order to make effective decisions Ensure you meet and comply with deadlines Will work as a team player Work collaboratively Required Skills:Experience in call centre (non-scripted)Experience in incident resolutionsExceptional communication both written and verbalAbility to adapt to new systems - working across multiple LMS systemsAble to interact with a wide range of peopleShow resilience when dealing with customers Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a Government department. Please click on the apply button to be considered for this amazing and rareopportunity. Due to the overwhelming response, please appreciate that onlysuccessful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background in high volume and present at least 12 months of high volume inbound and outbound call centre experience. You will be persistent and will display negotiation skills when dealing with customers. Key Responsibilities:Provide high levels of professional customer service Adhere to client engagement standards Troubleshooting pay and invoices Analysing and interpreting legislation Working across multiple LMS systems at onceMake good judgment in order to make effective decisions Ensure you meet and comply with deadlines Will work as a team player Work collaboratively Required Skills:Experience in call centre (non-scripted)Experience in incident resolutionsExceptional communication both written and verbalAbility to adapt to new systems - working across multiple LMS systemsAble to interact with a wide range of peopleShow resilience when dealing with customers Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a Government department. Please click on the apply button to be considered for this amazing and rareopportunity. Due to the overwhelming response, please appreciate that onlysuccessful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        About the Opportunity:Randstad are currently partnering with a large Federal Government client. With continued growth in the Brisbane region, we are looking for call centre professionals with a background in claims processing to work with a well known federal government client. The Brisbane Assessment Centre team are looking for experienced claims call centre professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest department. With roles based in the CBD, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environments. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Processing a high volume of claimsAdhere to KPI's of 70-90 claims per dayAnalysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR:1-2 years+ Claims processing experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisions Excellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemWhat’s in it for you?You will receive the opportunity to develop your call centre skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the Opportunity:Randstad are currently partnering with a large Federal Government client. With continued growth in the Brisbane region, we are looking for call centre professionals with a background in claims processing to work with a well known federal government client. The Brisbane Assessment Centre team are looking for experienced claims call centre professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest department. With roles based in the CBD, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environments. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Processing a high volume of claimsAdhere to KPI's of 70-90 claims per dayAnalysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR:1-2 years+ Claims processing experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisions Excellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemWhat’s in it for you?You will receive the opportunity to develop your call centre skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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