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        • brisbane, queensland
        • contract
        • full-time
        Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background in high volume and present at least 12 months of high volume inbound and outbound call centre experience. You will be persistent and will display negotiation skills when dealing with customers. Key Responsibilities:Provide high levels of professional customer service Adhere to client engagement standards Troubleshooting pay and invoices Analysing and interpreting legislation Working across multiple LMS systems at onceMake good judgment in order to make effective decisions Ensure you meet and comply with deadlines Will work as a team player Work collaboratively Required Skills:Experience in call centre (non-scripted)Experience in incident resolutionsExceptional communication both written and verbalAbility to adapt to new systems - working across multiple LMS systemsAble to interact with a wide range of peopleShow resilience when dealing with customers Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a Government department. Please click on the apply button to be considered for this amazing and rareopportunity. Due to the overwhelming response, please appreciate that onlysuccessful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad is currently partnering with a well known large Government Department on an exciting new opportunity. We are actively seeking for multiple resilient and motivated customer service officers who have previous experience working within a high volume capacity who will provide professional customer service to wider Queenslanders. Successful candidates will come from a background in high volume and present at least 12 months of high volume inbound and outbound call centre experience. You will be persistent and will display negotiation skills when dealing with customers. Key Responsibilities:Provide high levels of professional customer service Adhere to client engagement standards Troubleshooting pay and invoices Analysing and interpreting legislation Working across multiple LMS systems at onceMake good judgment in order to make effective decisions Ensure you meet and comply with deadlines Will work as a team player Work collaboratively Required Skills:Experience in call centre (non-scripted)Experience in incident resolutionsExceptional communication both written and verbalAbility to adapt to new systems - working across multiple LMS systemsAble to interact with a wide range of peopleShow resilience when dealing with customers Ability to interpret legislation What’s in it for you?You will receive the opportunity to further develop your skills whilst working for a Government department. Please click on the apply button to be considered for this amazing and rareopportunity. Due to the overwhelming response, please appreciate that onlysuccessful candidates will be contacted to progress to the next stage.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • temporary
        • full-time
        About the Opportunity:Randstad are currently partnering with a large Federal Government client. With continued growth in the Brisbane region, we are looking for call centre professionals with a background in claims processing to work with a well known federal government client. The Brisbane Assessment Centre team are looking for experienced claims call centre professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest department. With roles based in the CBD, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environments. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Processing a high volume of claimsAdhere to KPI's of 70-90 claims per dayAnalysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR:1-2 years+ Claims processing experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisions Excellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemWhat’s in it for you?You will receive the opportunity to develop your call centre skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the Opportunity:Randstad are currently partnering with a large Federal Government client. With continued growth in the Brisbane region, we are looking for call centre professionals with a background in claims processing to work with a well known federal government client. The Brisbane Assessment Centre team are looking for experienced claims call centre professionals who are seeking a temporary position. Randstad is seeking experienced and driven candidates to work with one of Brisbane's biggest department. With roles based in the CBD, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environments. Customer Service is a key element of an organisation’s success and therefore we are looking for the best of the best!!Please note: This is a Federal Government opportunity, all potential candidates must be Australian Citizens. RESPONSBILITIES: Processing a high volume of claimsAdhere to KPI's of 70-90 claims per dayAnalysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesWHAT WE ARE LOOKING FOR:1-2 years+ Claims processing experienceCandidates with the ability to work in a fast paced environmentExcellent communication skillsConfidence to make decisions Excellent punctuality and attendanceData entry skills - ability to quickly and accurately enter data into the systemWhat’s in it for you?You will receive the opportunity to develop your call centre skills with a State Government Department. Apply nowIf you are successful and experienced high volume call centre professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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