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6 jobs found in SE Suburbs Melbourne, Victoria

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    • melbourne, victoria
    • permanent
    • AU$52,000 - AU$60,000 per year
    • full-time
    Due to continued growth, our client is seeking multiple collection officers to join their team and are offering flexible work from home arrangements. As a collections officer, your role primarily exists to maximise the timely recovery of debts across a range of different clients. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Day to day this role will see you: Handling a high volume of inbound and outbound calls Contacting and establishing connections with customers to negotiate the collections of outstanding fundsProviding a high level of customer service and acting as an advocate for our client as well as their clients, at all timesAdministrative and data entry duties such as managing emails and making file notesFollowing up on settlementsRecommending any further investigation/action required About you: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsTech literate, with the ability to multi task and work across multiple CRM systems Active listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve You have a can-do attitude, and are willing to give things a go More details: $48,000 - 55,000 salary + superAbility to work from homeMon - Fri, standard business hoursCommencing 29th November Cert IIII in Credit Management provided as part of on boarding PLEASE NOTE:Some of these roles will require you to have your own PC/laptop. Headsets will be provided.If this sounds like you, please APPLY NOW and don't miss your opportunity to work for an industry leader At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Due to continued growth, our client is seeking multiple collection officers to join their team and are offering flexible work from home arrangements. As a collections officer, your role primarily exists to maximise the timely recovery of debts across a range of different clients. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Day to day this role will see you: Handling a high volume of inbound and outbound calls Contacting and establishing connections with customers to negotiate the collections of outstanding fundsProviding a high level of customer service and acting as an advocate for our client as well as their clients, at all timesAdministrative and data entry duties such as managing emails and making file notesFollowing up on settlementsRecommending any further investigation/action required About you: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsTech literate, with the ability to multi task and work across multiple CRM systems Active listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve You have a can-do attitude, and are willing to give things a go More details: $48,000 - 55,000 salary + superAbility to work from homeMon - Fri, standard business hoursCommencing 29th November Cert IIII in Credit Management provided as part of on boarding PLEASE NOTE:Some of these roles will require you to have your own PC/laptop. Headsets will be provided.If this sounds like you, please APPLY NOW and don't miss your opportunity to work for an industry leader At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$60,000 - AU$70,000, per year, Plus super
    • full-time
    Are you well organised, passionate and customer service and enjoy admin duties? Full-time position available to join a not-for-profit organisation as Customer service officer. Randstad is currently looking someone with a positive can-do attitude, customer service and administration experience to join a growing team with a strong focus on culture and collaboration.Your new companyThis is a great opportunity to join a Not-For-Profit organisation in the small customer focused team. This position is newly created to help support the examinations and assessments team with customer service and administration. Located in the Melbourne CBD, just a short walk from Flagstaff station. Your new roleCustomer services responsibilitiesMain point of contact for candidatesProvide high level customer service to candidates and all stakeholdersManager enquires inboxPrepare and send out candidate communications and mail outsRespond and resolve complaints in a professional mannerCandidate recordsMaintain electronic and hard copy records and undertake integrity checksAssist with migration of records onto new CRMAssist with processing applications in accordance to approved criteria and guidelinesAdministration supportProvide administration as requiredSet up general office systems including filling system and database About you:Previous experience in similar role Experience in Microsoft office suitPositive mindset & can-do attitudeExcellent customer service skills Strong communication skills both written and verbalResilient Ability to work with a large range of peopleStrong attention to detailAbility to work to deadlinesStrong organisational skillsIf you are interested in this position please APPLY NOW or send your CV to emily.astbury@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Are you well organised, passionate and customer service and enjoy admin duties? Full-time position available to join a not-for-profit organisation as Customer service officer. Randstad is currently looking someone with a positive can-do attitude, customer service and administration experience to join a growing team with a strong focus on culture and collaboration.Your new companyThis is a great opportunity to join a Not-For-Profit organisation in the small customer focused team. This position is newly created to help support the examinations and assessments team with customer service and administration. Located in the Melbourne CBD, just a short walk from Flagstaff station. Your new roleCustomer services responsibilitiesMain point of contact for candidatesProvide high level customer service to candidates and all stakeholdersManager enquires inboxPrepare and send out candidate communications and mail outsRespond and resolve complaints in a professional mannerCandidate recordsMaintain electronic and hard copy records and undertake integrity checksAssist with migration of records onto new CRMAssist with processing applications in accordance to approved criteria and guidelinesAdministration supportProvide administration as requiredSet up general office systems including filling system and database About you:Previous experience in similar role Experience in Microsoft office suitPositive mindset & can-do attitudeExcellent customer service skills Strong communication skills both written and verbalResilient Ability to work with a large range of peopleStrong attention to detailAbility to work to deadlinesStrong organisational skillsIf you are interested in this position please APPLY NOW or send your CV to emily.astbury@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    One of Australia’s leading e-Commerce companies is growing their teams! Their strategy is to provide customers with multiple ways to trade online regardless of location; with tools to assist in the growth of their business and the management of selling. Based in Melbourne CBD, at full-time hour capacity, this permanent role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The role:Permanent positionFull Time hoursHours vary between 8am - 8pm each day Your duties will include:Providing high level of customer service to incoming calls/email queriesProviding operational first line support to customersAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeExplaining Products thoroughly to customers The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyBe an effective problem solverIT knowledge is advantageous If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    One of Australia’s leading e-Commerce companies is growing their teams! Their strategy is to provide customers with multiple ways to trade online regardless of location; with tools to assist in the growth of their business and the management of selling. Based in Melbourne CBD, at full-time hour capacity, this permanent role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The role:Permanent positionFull Time hoursHours vary between 8am - 8pm each day Your duties will include:Providing high level of customer service to incoming calls/email queriesProviding operational first line support to customersAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeExplaining Products thoroughly to customers The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracyBe an effective problem solverIT knowledge is advantageous If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$30 - AU$45, per year, 10% Super
    • full-time
    Randstad are currently recruiting for a valued client based in Melbourne CBD. This is a contact centre Team Leader position, within an education department and involves taking inbound customer calls and managing a team. We are looking for candidates that are able to work full time hours, and have strong customer service and management skills. This role focuses on complaint resolutions within an early resolutions team. If you are looking for your next opportunity and are open to fixed term positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:Keep clear and consistent records of all complaint related actions in resolveCommunicate with complainants and stakeholders in a professional and timely mannerProvide training and coaching to new and less experienced team membersAdvise and support other team members with complex complaints and seek guidanceIdentify trends in complaints and opportunities for recommending systemic improvement ​Quality check correspondence of other team membersManage team mailboxesWork collaboratively as a team member, share information and support colleaguesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career within the public sector Handle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today.Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently recruiting for a valued client based in Melbourne CBD. This is a contact centre Team Leader position, within an education department and involves taking inbound customer calls and managing a team. We are looking for candidates that are able to work full time hours, and have strong customer service and management skills. This role focuses on complaint resolutions within an early resolutions team. If you are looking for your next opportunity and are open to fixed term positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:Keep clear and consistent records of all complaint related actions in resolveCommunicate with complainants and stakeholders in a professional and timely mannerProvide training and coaching to new and less experienced team membersAdvise and support other team members with complex complaints and seek guidanceIdentify trends in complaints and opportunities for recommending systemic improvement ​Quality check correspondence of other team membersManage team mailboxesWork collaboratively as a team member, share information and support colleaguesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career within the public sector Handle customer data and information with confidentialityHow to applyThese roles are highly sought after, please apply today.Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • altona, victoria
    • permanent
    • AU$70,000 - AU$75,000, per year, + superannuation
    • full-time
    If you are looking to join an established Australian business that pride themselves on maintaining an amazing team culture than look no further!About this companyLocated in Altona, my client is seeking a Senior Customer Service Officer to join their high performing team on a permanent basis. Due to the business being an essential service, this role will not have any work-from-home options.In this role, you will be responsible for:Providing 2IC support to the Customer Service SupervisorProviding proactive customer service and communicationAssisting and managing sales quotes to sales ordersLiaising with freight companies and warehouse staffDispatching, processing and tracking of orders/deliveriesAssist with continuous improvement initiatives within the teamAdhoc office management duties where requiredTo be successful in this role, you will have:Significant experience in providing excellent customer serviceMinimum of 4+ years experience as an experienced Customer Service OfficerManufacturing or Logistics experience preferred but not essentialExcellent verbal and written communication skillsReliability and commitment to the organisationThe ability to be organised and a great communicatorA positive can-do attitude that is a team playerA friendly and proactive approach to the company that you are representingBenefitsAttractive remuneration package on offerImmediate start for the successful candidateOnsite parkingBe apart of an established Australian business! Please apply directly by clicking apply now and submitting your resume in word format At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    If you are looking to join an established Australian business that pride themselves on maintaining an amazing team culture than look no further!About this companyLocated in Altona, my client is seeking a Senior Customer Service Officer to join their high performing team on a permanent basis. Due to the business being an essential service, this role will not have any work-from-home options.In this role, you will be responsible for:Providing 2IC support to the Customer Service SupervisorProviding proactive customer service and communicationAssisting and managing sales quotes to sales ordersLiaising with freight companies and warehouse staffDispatching, processing and tracking of orders/deliveriesAssist with continuous improvement initiatives within the teamAdhoc office management duties where requiredTo be successful in this role, you will have:Significant experience in providing excellent customer serviceMinimum of 4+ years experience as an experienced Customer Service OfficerManufacturing or Logistics experience preferred but not essentialExcellent verbal and written communication skillsReliability and commitment to the organisationThe ability to be organised and a great communicatorA positive can-do attitude that is a team playerA friendly and proactive approach to the company that you are representingBenefitsAttractive remuneration package on offerImmediate start for the successful candidateOnsite parkingBe apart of an established Australian business! Please apply directly by clicking apply now and submitting your resume in word format At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • scoresby, victoria
    • permanent
    • AU$61,000 per year
    • full-time
    Our client is the largest automotive financier in the country. They are well trusted by Australians, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.They are seeking full time and part time Customer Service Representatives, to join their growing business. Your usual day in the office will include: Engaging with customers to provide solutions to their car loans & insurance queriesAssisting our customers to meet their vehicle finance needsProviding excellent customer service at all timesContributing to the success of our business through making recommendations for improvement and taking ownership of your own resultsMeeting the high standards expected within our culture and customer expectations such as call handling times and call quality Who we are looking for? Someone with proven experience in providing the best customer service Someone who can listen, engage with and understand customers needsSomeone with the proven ability to problem solve and work under pressureSomeone who is tech savvy, and is comfortable navigating multiple CRM systemsSomeone who is self motivated and drivenand finally someone who has excellent communication and interpersonal skills This role would be well suited to someone who has previous experience in a contact centre environment, and is used to working with targets and KPI's. You must have the capacity to work between Mon-Fri, on a rotating roster between 8:30am - 7pm.Training will commence in January for 3 weeks, full attendance is required.Here you’ll enjoy a campus-style hybrid/agile working environment surrounded by natural green spaces with a gym, cafe, and plenty of free parking on campus. If this sounds like you, please apply now or email your CV directly to daria.savic@randstad.com.au for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client is the largest automotive financier in the country. They are well trusted by Australians, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.They are seeking full time and part time Customer Service Representatives, to join their growing business. Your usual day in the office will include: Engaging with customers to provide solutions to their car loans & insurance queriesAssisting our customers to meet their vehicle finance needsProviding excellent customer service at all timesContributing to the success of our business through making recommendations for improvement and taking ownership of your own resultsMeeting the high standards expected within our culture and customer expectations such as call handling times and call quality Who we are looking for? Someone with proven experience in providing the best customer service Someone who can listen, engage with and understand customers needsSomeone with the proven ability to problem solve and work under pressureSomeone who is tech savvy, and is comfortable navigating multiple CRM systemsSomeone who is self motivated and drivenand finally someone who has excellent communication and interpersonal skills This role would be well suited to someone who has previous experience in a contact centre environment, and is used to working with targets and KPI's. You must have the capacity to work between Mon-Fri, on a rotating roster between 8:30am - 7pm.Training will commence in January for 3 weeks, full attendance is required.Here you’ll enjoy a campus-style hybrid/agile working environment surrounded by natural green spaces with a gym, cafe, and plenty of free parking on campus. If this sounds like you, please apply now or email your CV directly to daria.savic@randstad.com.au for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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