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1 job found in brisbane, queensland

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    • brisbane, queensland
    • contract
    • AU$36.00 - AU$36.00, per hour, + 10% superannuation
    • full-time
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced contact centre professional who wants to join a growing Federal Government department as a Customer Service Officer.The Customer Service Officer is the front line of customer service for jobseekers and members of the public facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government programmes. Main Duties of a Customer Service Officer:Monday to Friday 9am to 5pm, full time positionMonday to Friday 10am to 2pm, part time position High Volume inbound calls Resolve enquiries which require investigation and analysisManage enquiries via telephone, email and written correspondencePrepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skillsHighly developed written and oral communicationNegotiation and liaison skillsYou must be an Australian Citizen to applyWhat you’ll receiveStep into working in the federal governmentAbility to work as a member of a virtual team, contribute ideas and demonstrate initiative and flexibility.Attractive hourly rate6 month contract with possibility of extension for the right candidateFlexibility to work part timeDedicated Randstad consultant Please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced contact centre professional who wants to join a growing Federal Government department as a Customer Service Officer.The Customer Service Officer is the front line of customer service for jobseekers and members of the public facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government programmes. Main Duties of a Customer Service Officer:Monday to Friday 9am to 5pm, full time positionMonday to Friday 10am to 2pm, part time position High Volume inbound calls Resolve enquiries which require investigation and analysisManage enquiries via telephone, email and written correspondencePrepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skillsHighly developed written and oral communicationNegotiation and liaison skillsYou must be an Australian Citizen to applyWhat you’ll receiveStep into working in the federal governmentAbility to work as a member of a virtual team, contribute ideas and demonstrate initiative and flexibility.Attractive hourly rate6 month contract with possibility of extension for the right candidateFlexibility to work part timeDedicated Randstad consultant Please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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