- About the Role:Randstad is seeking an experienced Customer Service Team Leader to join a established organisation in the energy sector. In this role, you'll lead the New Connections team, supporting residential, commercial, and industrial customers with natural gas availability and connection requests. This is a great opportunity for a people-focused leader who enjoys leading in a supportive, team-oriented environment!Start Date - The role will commence whAbout the Role:Randstad is seeking an experienced Customer Service Team Leader to join a established organisation in the energy sector. In this role, you'll lead the New Connections team, supporting residential, commercial, and industrial customers with natural gas availability and connection requests. This is a great opportunity for a people-focused leader who enjoys leading in a supportive, team-oriented environment!Start Date - The role will commence wh
- Tasks and Duties:Deliver on Customer Service KPIsEnsure that customer satisfaction scores from the CSS and CX reports are consistently of the highest standardSupport internal and external customer base to ensure high quality service deliveryHelping support the achievement of the 2030 strategyAccurate data input and management of the CS lead processDeal directly with customers either by telephone, or electronically (Talkdesk, email or LiveChat)Provide priciTasks and Duties:Deliver on Customer Service KPIsEnsure that customer satisfaction scores from the CSS and CX reports are consistently of the highest standardSupport internal and external customer base to ensure high quality service deliveryHelping support the achievement of the 2030 strategyAccurate data input and management of the CS lead processDeal directly with customers either by telephone, or electronically (Talkdesk, email or LiveChat)Provide prici
