1 job found in Ballarat

Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat, as well as their Customer Service branches in Geelong and ColacDuties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailIf working in a Customer service centre, you will be handling customer facing enquriesYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions, and must be available to commence on the 30th of November 2021, and also be free to attend a virtual assessment centre 16th November 2021.Applications for these roles close on the 11th of November 2021If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.