- The role Our customer support coordinators provide high-quality customer service to all internal and external stakeholders by telephone and email. Worked is performed from home or our Parramatta office. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests. You can expect to:Respond to high volume inbound calls from members of the community, some of which are from a low socio-economic background Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements Maintain and update various databases, spreadsheets and documents The benefits Commencing ImmediatelyShift Time : Various shifts - Mon - Fri Day shift: $29.59/hr + Superannuation Flexibility to work from home or from the Parramatta office - which is conveniently located close to public transport Supportive, friendly and diverse office environment Comprehensive onboarding training program designed to set you up for success What we are looking forPrevious customer service or call centre experience ideallyAbility to listen and demonstrate empathy to customersMust be tech savvy, we use multiple systems and screens Resilience when dealing with challenging calls The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you! You must have valid working rights in Australia to be eligible for this role. If successful, you must be comfortable completing a workplace medical assessment, police check & reference checks.The role Our customer support coordinators provide high-quality customer service to all internal and external stakeholders by telephone and email. Worked is performed from home or our Parramatta office. Calls will range in complexity but predominantly be taking requests for maintenance work and following a process to create work order requests. You can expect to:Respond to high volume inbound calls from members of the community, some of which are from a low socio-economic background Monitor and take appropriate actions to ensure work orders are completed within contractual service level agreements Maintain and update various databases, spreadsheets and documents The benefits Commencing ImmediatelyShift Time : Various shifts - Mon - Fri Day shift: $29.59/hr + Superannuation Flexibility to work from home or from the Parramatta office - which is conveniently located close to public transport Supportive, friendly and diverse office environment Comprehensive onboarding training program designed to set you up for success What we are looking forPrevious customer service or call centre experience ideallyAbility to listen and demonstrate empathy to customersMust be tech savvy, we use multiple systems and screens Resilience when dealing with challenging calls The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you! You must have valid working rights in Australia to be eligible for this role. If successful, you must be comfortable completing a workplace medical assessment, police check & reference checks.
