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    1 job found in kilsyth, victoria

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      • kilsyth, victoria
      • permanent
      • AU$90,000 - AU$120,000, per year, superannuation
      • full-time
      Our client is Australia's leading specialist in custom made residential and industrial garage doors and shutters. With over 60 years of experience in the industry that continues to grow, we are seeking a passionate and driven National Customer Service Manager to join a high performing and rewarding team environment. Reporting to the National Advice Manager, you will be responsible for overseeing the entire Customer Service function to build a team of high performing consultants who are motivated to and continuously provide excellent customer service across all channels of the Installations process. About the role:Managing and leading the Customer Service team (x2 team leaders & x20 direct reports)Ensuring same day order entry and customer service response across the entire teamEnsuring salesforce queues and warranty requests are managed within agreed timeframesMeeting call volumes, abandoned call targets and order entry targets consistently KPI's and performance reviews with the teamMaking decisions and providing input to further build the CS functionAbout you:Minimum 5 years of experience leading a customer service departmentPassion for customer service excellenceDemonstrated ability to manage, motivate and lead a high performing teamStrong strategic & analytical capabilityHighly articulate communicator both written and verbalAutonomous & Process orientated If you believe you are the perfect candidate for this exciting and rewarding opportunity, hit the APPLY button now. Alternatively, please send a copy of your CV or query to Jasmine.Nuredin@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Our client is Australia's leading specialist in custom made residential and industrial garage doors and shutters. With over 60 years of experience in the industry that continues to grow, we are seeking a passionate and driven National Customer Service Manager to join a high performing and rewarding team environment. Reporting to the National Advice Manager, you will be responsible for overseeing the entire Customer Service function to build a team of high performing consultants who are motivated to and continuously provide excellent customer service across all channels of the Installations process. About the role:Managing and leading the Customer Service team (x2 team leaders & x20 direct reports)Ensuring same day order entry and customer service response across the entire teamEnsuring salesforce queues and warranty requests are managed within agreed timeframesMeeting call volumes, abandoned call targets and order entry targets consistently KPI's and performance reviews with the teamMaking decisions and providing input to further build the CS functionAbout you:Minimum 5 years of experience leading a customer service departmentPassion for customer service excellenceDemonstrated ability to manage, motivate and lead a high performing teamStrong strategic & analytical capabilityHighly articulate communicator both written and verbalAutonomous & Process orientated If you believe you are the perfect candidate for this exciting and rewarding opportunity, hit the APPLY button now. Alternatively, please send a copy of your CV or query to Jasmine.Nuredin@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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