Thank you for subscribing to your personalised job alerts.

    5 jobs found for customer service manager

    filter1
    clear all
      • adelaide, south australia
      • permanent
      • AU$90,000 - AU$120,000 per year
      • full-time
      A rare opportunity to join a global organisation and a leader in their field as a Customer Service Manager, overseeing a team across SA and WA. LOCATION: Western SuburbROLE: PERMANENT FULL-TIMESALARY: $90,000 - $120,000 + super (depending on prior experience) Duties and responsibilities:Proven experience in setting and monitoring KPIsSupervise and support your team to ensure targets are met.Experience with the creation and maintenance of internal reportsBeing the first point of contact for your team for general enquiries, complex issues and any escalationsUpholding customer service standards to exceed customer expectations.Ability to plan and implement new processes to increase service levels and productivityProven experience managing teams to provide feedback, conduct one on ones and coaching as requiredReview and refine current processes and procedures and look for ways to streamline workflows, automate processes and improve systems. ERP and CRM database management and complianceAbility to travel interstate to WA and regional locations as required The successful applicant must have:Strong analytical skillsPrior experience working within a blue collar environment (Mining, Construction, Oil & Gas)Extensive experience as a team leader or manager, preferably with experience managing from offsite locationsDemonstrated experience in leading, coaching, motivating and developing employeesAbility to prioritise and be problem solution focusedStrong planning and organisational skills Ability to remain calm under pressureExperience of adapting positively to frequently changing work practices and needsFocus on customer service excellence with internal and external clients. Advanced Microsoft Office skills including Excel and PowerPointPrevious experience in using Oracle (desirable, not essential)Successful candidates will need to meet the essential requirements of a pre-employment medicalApplications:If you feel your skills match the above criteria please attention your CV, including a summary paragraph, to Bethany Lawson and click apply now. Please note; only short listed candidates will be contacted - anyone unsuccessful for this role will be considered for future opportunities. Apply urgently to avoid missing out.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      A rare opportunity to join a global organisation and a leader in their field as a Customer Service Manager, overseeing a team across SA and WA. LOCATION: Western SuburbROLE: PERMANENT FULL-TIMESALARY: $90,000 - $120,000 + super (depending on prior experience) Duties and responsibilities:Proven experience in setting and monitoring KPIsSupervise and support your team to ensure targets are met.Experience with the creation and maintenance of internal reportsBeing the first point of contact for your team for general enquiries, complex issues and any escalationsUpholding customer service standards to exceed customer expectations.Ability to plan and implement new processes to increase service levels and productivityProven experience managing teams to provide feedback, conduct one on ones and coaching as requiredReview and refine current processes and procedures and look for ways to streamline workflows, automate processes and improve systems. ERP and CRM database management and complianceAbility to travel interstate to WA and regional locations as required The successful applicant must have:Strong analytical skillsPrior experience working within a blue collar environment (Mining, Construction, Oil & Gas)Extensive experience as a team leader or manager, preferably with experience managing from offsite locationsDemonstrated experience in leading, coaching, motivating and developing employeesAbility to prioritise and be problem solution focusedStrong planning and organisational skills Ability to remain calm under pressureExperience of adapting positively to frequently changing work practices and needsFocus on customer service excellence with internal and external clients. Advanced Microsoft Office skills including Excel and PowerPointPrevious experience in using Oracle (desirable, not essential)Successful candidates will need to meet the essential requirements of a pre-employment medicalApplications:If you feel your skills match the above criteria please attention your CV, including a summary paragraph, to Bethany Lawson and click apply now. Please note; only short listed candidates will be contacted - anyone unsuccessful for this role will be considered for future opportunities. Apply urgently to avoid missing out.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • parramatta, new south wales
      • temporary
      • AU$28.00 - AU$32.00, per hour, plus super
      • full-time
      Customer Relations ConsultantWell known instantly recognised brandCorporate environment | onsite parking Monday to Friday | 9:00am - 5:00pmThe CompanyHighly reputable organisation in the Baulkham Hills area is currently recruiting an experienced, self motivated and confident Customer Service Consultant to join a busy and growing team. Working within a medium sized team and reporting into the Customer Service Manager. PositionLiaise with customers over the phone and via emailReceive a high volume of phone calls in a fast paced environmentRespond to customer calls in relation to orders and product queriesSupport Customer Service Manager with tasks as directedGeneral administrative duties Update customer details on the system CandidateExperience in an office based Customer Service/Call Centre positionAbility to provide the customer with a high level of serviceDemonstrate high attention to detail and accuracyExcellent verbal and written communication skillsAbility to work in a busy fast-paced work environmentCan work unsupervised BenefitsUp to $30.49 per hr + super depending on experienceOn site free parkingChance to work for a leading organisationShould you require further information, please contact Julia Montgomery on 02 9615 5368 or to apply email julia.montgomery@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Customer Relations ConsultantWell known instantly recognised brandCorporate environment | onsite parking Monday to Friday | 9:00am - 5:00pmThe CompanyHighly reputable organisation in the Baulkham Hills area is currently recruiting an experienced, self motivated and confident Customer Service Consultant to join a busy and growing team. Working within a medium sized team and reporting into the Customer Service Manager. PositionLiaise with customers over the phone and via emailReceive a high volume of phone calls in a fast paced environmentRespond to customer calls in relation to orders and product queriesSupport Customer Service Manager with tasks as directedGeneral administrative duties Update customer details on the system CandidateExperience in an office based Customer Service/Call Centre positionAbility to provide the customer with a high level of serviceDemonstrate high attention to detail and accuracyExcellent verbal and written communication skillsAbility to work in a busy fast-paced work environmentCan work unsupervised BenefitsUp to $30.49 per hr + super depending on experienceOn site free parkingChance to work for a leading organisationShould you require further information, please contact Julia Montgomery on 02 9615 5368 or to apply email julia.montgomery@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Randstad are currently seeking multiple permanent client services officers to join a leading provider of property data and analytics in Australia. Our client provides the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. They are the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities. About your roleYou will have a passion for providing a great customer service experience. You will be working in a large contact centre environment taking inbound calls, with high attention to detail. You will thrive within the corporate world with a focus on providing the best experience to the customers of our client via the phone, chat and emails. Understanding the customer’s situation, resolving their concerns and overcoming objections. Key Responsibilities include but not limited to:Answering inbound call, assisting with enquiries from business to business and business to consumer clientsYou will be responsible for driving customer outcomes across the business, ensuring customer get value from products and services offered.Be an advocate for the brand and increase customer satisfaction across all their channels.Perform workflow system and administrative updatesBuild rapport and valuable relationships within a businessAbility to deal with complexity and many unknowns in a decision process About you:1+ years of customer service experience in a call centre, retail or hospitality environmentExposure to property, banking, insurance industry preferred but not essentialMust be an effective communicator, to articulate complex processes in a simple mannerYou must be enthusiastic and have a genuine passion for helping customersThe ability to work autonomously to make your own judgment, but also be a team player and thrive in a collaborative environment.Adaptable to learn new systems with speed and the ability to multi task ApplicationsIf you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai or Juanita Forster and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad are currently seeking multiple permanent client services officers to join a leading provider of property data and analytics in Australia. Our client provides the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. They are the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities. About your roleYou will have a passion for providing a great customer service experience. You will be working in a large contact centre environment taking inbound calls, with high attention to detail. You will thrive within the corporate world with a focus on providing the best experience to the customers of our client via the phone, chat and emails. Understanding the customer’s situation, resolving their concerns and overcoming objections. Key Responsibilities include but not limited to:Answering inbound call, assisting with enquiries from business to business and business to consumer clientsYou will be responsible for driving customer outcomes across the business, ensuring customer get value from products and services offered.Be an advocate for the brand and increase customer satisfaction across all their channels.Perform workflow system and administrative updatesBuild rapport and valuable relationships within a businessAbility to deal with complexity and many unknowns in a decision process About you:1+ years of customer service experience in a call centre, retail or hospitality environmentExposure to property, banking, insurance industry preferred but not essentialMust be an effective communicator, to articulate complex processes in a simple mannerYou must be enthusiastic and have a genuine passion for helping customersThe ability to work autonomously to make your own judgment, but also be a team player and thrive in a collaborative environment.Adaptable to learn new systems with speed and the ability to multi task ApplicationsIf you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai or Juanita Forster and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • chatswood, new south wales
      • permanent
      • AU$51,000 - AU$55,000, per year, Super
      • full-time
      Your New CompanyA Luxury global eyewear retailer is recruiting a self-driven and motivated Store Manager to lead their high-performing and goal-orientated team in North Sydney. Your New RoleAs the Store Manager, you will provide leadership and professional guidance to the in-store retail team. Your main responsibilities will include:Acting as the senior point of contact for all customer queries and escalationsGrowing store sales by developing and coaching the retail teamLiaising with senior company stakeholders and area managersSetting high standards to achieve target KPIs across the businessManaging all rostering and budget requirementsYour Company BenefitsFun incentives and competitions to drive engagement Uncapped bonuses based on store turnoverRegular training and networking opportunitiesExclusive events for top performersWeekly bonuses, incentives and annual conferencesThe autonomy to run the business like it's your ownIncredible employee benefits, including a $1,500 annual product allowanceA great team environment - have loads of fun whilst working!Your ExperiencePrevious experience working as a Retail Manager, Retail Supervisor, Retail Team Leader, Retail 2IC, Retail 3IC, or Concession ManagerHave a passion for fashion and luxury brandsHigh level of communicationAbility to be adaptable and accountable for team successIf you love high fashion, luxury brands and are passionate about providing high-quality customer service, then we want to hear from you now! APPLY NOW or email lauren.thayers@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New CompanyA Luxury global eyewear retailer is recruiting a self-driven and motivated Store Manager to lead their high-performing and goal-orientated team in North Sydney. Your New RoleAs the Store Manager, you will provide leadership and professional guidance to the in-store retail team. Your main responsibilities will include:Acting as the senior point of contact for all customer queries and escalationsGrowing store sales by developing and coaching the retail teamLiaising with senior company stakeholders and area managersSetting high standards to achieve target KPIs across the businessManaging all rostering and budget requirementsYour Company BenefitsFun incentives and competitions to drive engagement Uncapped bonuses based on store turnoverRegular training and networking opportunitiesExclusive events for top performersWeekly bonuses, incentives and annual conferencesThe autonomy to run the business like it's your ownIncredible employee benefits, including a $1,500 annual product allowanceA great team environment - have loads of fun whilst working!Your ExperiencePrevious experience working as a Retail Manager, Retail Supervisor, Retail Team Leader, Retail 2IC, Retail 3IC, or Concession ManagerHave a passion for fashion and luxury brandsHigh level of communicationAbility to be adaptable and accountable for team successIf you love high fashion, luxury brands and are passionate about providing high-quality customer service, then we want to hear from you now! APPLY NOW or email lauren.thayers@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • permanent
      • AU$51,000 - AU$55,000, per year, Super
      • full-time
      Your New CompanyA Luxury global eyewear retailer is recruiting a self-driven and motivated Store Manager to lead their high-performing and goal-orientated team in Sydney CBD. Your New RoleAs the Store Manager, you will provide leadership and professional guidance to the in-store retail team. Your main responsibilities will include:Acting as the senior point of contact for all customer queries and escalationsGrowing store sales by developing and coaching the retail teamLiaising with senior company stakeholders and area managersSetting high standards to achieve target KPIs across the businessManaging all rostering and budget requirementsYour Company BenefitsFun incentives and competitions to drive engagement Uncapped bonuses based on store turnoverRegular training and networking opportunitiesExclusive events for top performersWeekly bonuses, incentives and annual conferencesThe autonomy to run the business like it's your ownIncredible employee benefits, including a $1,500 annual product allowanceA great team environment - have loads of fun whilst working!Your ExperiencePrevious experience working as a Retail Manager, Retail Supervisor, Retail Team Leader, Retail 2IC, Retail 3IC, or Concession ManagerHave a passion for fashion and luxury brandsHigh level of communicationAbility to be adaptable and accountable for team successIf you love high fashion, luxury brands and are passionate about providing high-quality customer service, then we want to hear from you now! APPLY NOW or email lauren.thayers@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New CompanyA Luxury global eyewear retailer is recruiting a self-driven and motivated Store Manager to lead their high-performing and goal-orientated team in Sydney CBD. Your New RoleAs the Store Manager, you will provide leadership and professional guidance to the in-store retail team. Your main responsibilities will include:Acting as the senior point of contact for all customer queries and escalationsGrowing store sales by developing and coaching the retail teamLiaising with senior company stakeholders and area managersSetting high standards to achieve target KPIs across the businessManaging all rostering and budget requirementsYour Company BenefitsFun incentives and competitions to drive engagement Uncapped bonuses based on store turnoverRegular training and networking opportunitiesExclusive events for top performersWeekly bonuses, incentives and annual conferencesThe autonomy to run the business like it's your ownIncredible employee benefits, including a $1,500 annual product allowanceA great team environment - have loads of fun whilst working!Your ExperiencePrevious experience working as a Retail Manager, Retail Supervisor, Retail Team Leader, Retail 2IC, Retail 3IC, or Concession ManagerHave a passion for fashion and luxury brandsHigh level of communicationAbility to be adaptable and accountable for team successIf you love high fashion, luxury brands and are passionate about providing high-quality customer service, then we want to hear from you now! APPLY NOW or email lauren.thayers@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

    Thank you for subscribing to your personalised job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.