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5 jobs found in Melbourne, Victoria

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    • melbourne, victoria
    • permanent
    • full-time
    IT Support Analyst - Mobile Devices is currently required for a 12 months fixed term role to provide support for mobile phones (Samsung and IPhone’s). This will include managing break fix or replacement of mobile phones as well as support of mobile applications.You will also be required to perform the following:Manage the mobile support and date queue ensuring responses to resolve support incidents and assigned service request ticketsCoordinate all mobile application testingDeliver the break/fix service for all Mobile handsets and selected handsetsMaintain accurate records of all Mobile assets including Handsets and SIM cards To be successful in this position you will have experience in providing IT Support and have solid experience in providing support for mobile phones. Excellent customer service, attention to detail and communication skills are a must. Apply now by using the link or email Leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    IT Support Analyst - Mobile Devices is currently required for a 12 months fixed term role to provide support for mobile phones (Samsung and IPhone’s). This will include managing break fix or replacement of mobile phones as well as support of mobile applications.You will also be required to perform the following:Manage the mobile support and date queue ensuring responses to resolve support incidents and assigned service request ticketsCoordinate all mobile application testingDeliver the break/fix service for all Mobile handsets and selected handsetsMaintain accurate records of all Mobile assets including Handsets and SIM cards To be successful in this position you will have experience in providing IT Support and have solid experience in providing support for mobile phones. Excellent customer service, attention to detail and communication skills are a must. Apply now by using the link or email Leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$60,000 - AU$75,000, per year, plus super
    • full-time
    Melbourne's most interesting support roleThis organisation is the world's largest vendor of gallery, botanical garden and museum catalogue software. Within the role you will build and maintain relationships with over 100 of their customers via telephone, e-mail and face to face providing outstanding support during and after the installation and configuration of their software products. Your day to day responsibilities Within the role you will:Provide a mix of level 1 and level 2 support with a 50/50 mix of functional and technical support Typically work on 10 tickets per day Identify the source of problems, recommend solutions and notify the development team to make any product enhancementsTrain the clients on the productsTypically work from 9am to 5pm Monday to Friday with 3 days in the office and 2 days working from homeThe skill set they requireOutstanding customer service skills, including the ability to communicate clearly and effectively via e-mail, over the phone and face-to-face Unix or Linux experienceSome type of scripting or development skill setSQL Server experienceThe ability to effectively prioritise workload and balance customer demands Strong problem-solving skills and logical thinkingThe ability to work effectively in a team Ability to communicate effectively with non technical stakeholdersPlease note the client is not open to sponsoring someone so you will need to have full existing work rights within Australia to be considered for the role. If this sounds like the position you have been seeking please apply now.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Melbourne's most interesting support roleThis organisation is the world's largest vendor of gallery, botanical garden and museum catalogue software. Within the role you will build and maintain relationships with over 100 of their customers via telephone, e-mail and face to face providing outstanding support during and after the installation and configuration of their software products. Your day to day responsibilities Within the role you will:Provide a mix of level 1 and level 2 support with a 50/50 mix of functional and technical support Typically work on 10 tickets per day Identify the source of problems, recommend solutions and notify the development team to make any product enhancementsTrain the clients on the productsTypically work from 9am to 5pm Monday to Friday with 3 days in the office and 2 days working from homeThe skill set they requireOutstanding customer service skills, including the ability to communicate clearly and effectively via e-mail, over the phone and face-to-face Unix or Linux experienceSome type of scripting or development skill setSQL Server experienceThe ability to effectively prioritise workload and balance customer demands Strong problem-solving skills and logical thinkingThe ability to work effectively in a team Ability to communicate effectively with non technical stakeholdersPlease note the client is not open to sponsoring someone so you will need to have full existing work rights within Australia to be considered for the role. If this sounds like the position you have been seeking please apply now.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    Senior Support Engineer is currently required to join a global organisation to provide senior 3rd level support via emails, chats and phone calls. You will be required to manage significant cases, others in the team can not solve and manage the solution through to resolution by dealing with multiple stakeholders. To be successful in this position you will be a highly experienced Support Engineer who has solved and managed escalated issues. You will have solid understanding of Network technologies, Windows server 2008/2012/2016, Microsoft AD user and group authentication and also SQL Server. Excellent communication, problem solving and customer service skills are a must Apply now by using the link or email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Senior Support Engineer is currently required to join a global organisation to provide senior 3rd level support via emails, chats and phone calls. You will be required to manage significant cases, others in the team can not solve and manage the solution through to resolution by dealing with multiple stakeholders. To be successful in this position you will be a highly experienced Support Engineer who has solved and managed escalated issues. You will have solid understanding of Network technologies, Windows server 2008/2012/2016, Microsoft AD user and group authentication and also SQL Server. Excellent communication, problem solving and customer service skills are a must Apply now by using the link or email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    Application Support Engineer is currently required to March 2022 to provide application management, planning, implementation, training, and testing of new/current corporate software and maintain enhancements and upgrades to existing software. You will also be required to investigate software applications’ problems, diagnose root causes and work on resolving associated issues and undertake possible action to minimise service disruption and facilitate operations.You will also be required to perform the following:Plan and implement regular system upgrades to leverage the new features and upgrades of the Business Systems to enhance service continuity.Support the administration of the day to day operation of the Business Systems.Undertake routine data audits to ensure system integrity and accuracy is maintained.Work collaboratively with vendors and business clients to ensure that systems and business requirements/needs are met.Provide input to and formulate the requirements for proposed system changes and enhancements.Implement changes to the organisations enterprise Business systems in accordance with change management proceduresContribute to the development and maintenance of help screens, user manuals and other documentation to support the Business Systems. To be successful in this position you will be an experienced Application Support Analyst who has demonstrated experience supporting business systems and have knowledge of systems such as Technology One, SQL Databases, SAP Crystal reports and API concepts. Prior experience with DELL boomi and power shell would be an advantage. Excellent communication, problem solving and customer service skills are a must. Apply now by using the link or email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Application Support Engineer is currently required to March 2022 to provide application management, planning, implementation, training, and testing of new/current corporate software and maintain enhancements and upgrades to existing software. You will also be required to investigate software applications’ problems, diagnose root causes and work on resolving associated issues and undertake possible action to minimise service disruption and facilitate operations.You will also be required to perform the following:Plan and implement regular system upgrades to leverage the new features and upgrades of the Business Systems to enhance service continuity.Support the administration of the day to day operation of the Business Systems.Undertake routine data audits to ensure system integrity and accuracy is maintained.Work collaboratively with vendors and business clients to ensure that systems and business requirements/needs are met.Provide input to and formulate the requirements for proposed system changes and enhancements.Implement changes to the organisations enterprise Business systems in accordance with change management proceduresContribute to the development and maintenance of help screens, user manuals and other documentation to support the Business Systems. To be successful in this position you will be an experienced Application Support Analyst who has demonstrated experience supporting business systems and have knowledge of systems such as Technology One, SQL Databases, SAP Crystal reports and API concepts. Prior experience with DELL boomi and power shell would be an advantage. Excellent communication, problem solving and customer service skills are a must. Apply now by using the link or email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    Service Desk Manager is currently required for a 12 months fixed term assignment to join a leading education institution. You will be required to lead/ motivate a team of 5 Service Desk Analysts as well as report on KPIs to senior management. You will also be required to perform the following:Lead the Service Delivery team and monitor performance against targets and service standards Lead and manage monthly Operations Reporting with organisational areas across the Institute. Identify improvements to processes and take corrective action to ensure service standards are met and improved. Develop and implement appropriate client service standards in relation to information and communications technology support services Ensure compliance with the service standards relating to the provision of information and communications technology solutions support and investigate and rectify any instances of non-compliance Deliver timely reporting of service metrics including monthly ITS performance reporting Manage the purchasing and asset tracking of information and communications technology (ICT) goods and services. Contribute to the development of ITS plans, budgets, systems, policies and procedures to ensure compliance and exemplary practice Provide leadership to the Service Delivery team, especially in relation to communicating, upskilling and supporting them as part of service changes, new solutions and other practices within ITS To be successful in this position you will be an experienced Service Desk Manager who has lead IT Support teams. You will also have exceptional experience across service and customer delivery and be familiar with ITIL processes. Excellent communication, leadership and stakeholder engagement skills are a must. ITIL certificate would be an advantage. Apply now by using the link or email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Service Desk Manager is currently required for a 12 months fixed term assignment to join a leading education institution. You will be required to lead/ motivate a team of 5 Service Desk Analysts as well as report on KPIs to senior management. You will also be required to perform the following:Lead the Service Delivery team and monitor performance against targets and service standards Lead and manage monthly Operations Reporting with organisational areas across the Institute. Identify improvements to processes and take corrective action to ensure service standards are met and improved. Develop and implement appropriate client service standards in relation to information and communications technology support services Ensure compliance with the service standards relating to the provision of information and communications technology solutions support and investigate and rectify any instances of non-compliance Deliver timely reporting of service metrics including monthly ITS performance reporting Manage the purchasing and asset tracking of information and communications technology (ICT) goods and services. Contribute to the development of ITS plans, budgets, systems, policies and procedures to ensure compliance and exemplary practice Provide leadership to the Service Delivery team, especially in relation to communicating, upskilling and supporting them as part of service changes, new solutions and other practices within ITS To be successful in this position you will be an experienced Service Desk Manager who has lead IT Support teams. You will also have exceptional experience across service and customer delivery and be familiar with ITIL processes. Excellent communication, leadership and stakeholder engagement skills are a must. ITIL certificate would be an advantage. Apply now by using the link or email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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