2 jobs found in Melbourne, Victoria

The Customer Recovery Unit (CRU), in line with the Policy and Complex Case Management Branch (PMB), is responsible for managing a broad range of customer recovery activities on behalf, within a prescribed statutory and service response timeframes.The ideal candidate is someone who values the delivery of prompt, empathetic and high-quality customer service which promotes first contact resolution. We are also looking for someone who has a desire to lead and

The purpose of the Passport Case Officer position is to provide assistance and guidance in the production and personalisation of travel documents.Key responsibilities: Perform internal/external correspondence, client service, notarial duties, personalisation support, custodian, telephone enquiries, spoils and destruction, eligibility, supervisory duties for small to medium officesRespond to notarial enquiries from members of the publicFacilitate the coordi