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    3 jobs found in Parramatta

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      • parramatta, new south wales
      • temporary
      • AU$41.00 - AU$45.00, per hour, superannuation
      • full-time
      About the role:As a Case Management Support Officer, your role will be responsible for supporting Case Managers to achieve timely outcomes.Manage a high-volume shared inboxTriage applications and correspondenceProcess and allocate applications to a Case ManagerPrepare, compile and file legal documents within statutory timeframesOrganise risk assessments as required to support with decision making processesLiaise with Case Managers and internal/ external legal professionalsUtilise CRM system to upload and record accurate informationYour profile will demonstrate:Demonstrated experience in a similar roleLegal experience is preferredExcellent communication and liaison skills (written and verbal)Australian citizenshipBenefits:Join a large organisation with growth opportunitiesGrow your career in the public sectorWork as part of a diverse workforce If you are interested in this opportunity, please apply immediately.**Please note that this position will require Australian citizenship. You will be required to undergo a National Police Check along with other potential pre-engagement checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      About the role:As a Case Management Support Officer, your role will be responsible for supporting Case Managers to achieve timely outcomes.Manage a high-volume shared inboxTriage applications and correspondenceProcess and allocate applications to a Case ManagerPrepare, compile and file legal documents within statutory timeframesOrganise risk assessments as required to support with decision making processesLiaise with Case Managers and internal/ external legal professionalsUtilise CRM system to upload and record accurate informationYour profile will demonstrate:Demonstrated experience in a similar roleLegal experience is preferredExcellent communication and liaison skills (written and verbal)Australian citizenshipBenefits:Join a large organisation with growth opportunitiesGrow your career in the public sectorWork as part of a diverse workforce If you are interested in this opportunity, please apply immediately.**Please note that this position will require Australian citizenship. You will be required to undergo a National Police Check along with other potential pre-engagement checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • parramatta, new south wales
      • temporary
      • AU$30.00 - AU$31.00, per hour, Attractive Penalty Rates
      • full-time
      This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions. Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity. Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions. Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity. Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • parramatta, new south wales
      • contract
      • AU$36.24 - AU$36.24, per hour, Super
      • full-time
      About your new roleAs a Guardian you are responsible for the delivery of Guardianship services to achieve the best possible outcomes for people with disabilities consistent with the Principles of the Guardianship Act. Main responsibilities in this role include:Undertake actions mostly of an individual case related nature and conduct activities based on agreed actions plans with the guidance of supervisors and Regional Managers.Develop and implement decision making plans, procedures and activities that attempt to resolve issues facing clients.Prepare reports where necessary about or relating to guardianship cases for the Guardianship Division of NCAT.Provide information to the public as well as respond to enquiries by professional staff, service providers and clients.Make, implement and monitor decisions within delegated authority to best serve the interests of people under guardianship within legislation and procedural guidelines of the Public Guardian What you will needExperience working in a case manager role and experience working with people disabilities are both necessary for this roleStrong customer service skills; excellent communication skills, telephone manner and active listeningDemonstrated ability to work effectively in a team, with an ability to work autonomously under minimal supervision Your profile will demonstrate:MUST have working rights in AustraliaNext stepsIf you are ready to apply for this opportunity, please select “Apply Now”. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      About your new roleAs a Guardian you are responsible for the delivery of Guardianship services to achieve the best possible outcomes for people with disabilities consistent with the Principles of the Guardianship Act. Main responsibilities in this role include:Undertake actions mostly of an individual case related nature and conduct activities based on agreed actions plans with the guidance of supervisors and Regional Managers.Develop and implement decision making plans, procedures and activities that attempt to resolve issues facing clients.Prepare reports where necessary about or relating to guardianship cases for the Guardianship Division of NCAT.Provide information to the public as well as respond to enquiries by professional staff, service providers and clients.Make, implement and monitor decisions within delegated authority to best serve the interests of people under guardianship within legislation and procedural guidelines of the Public Guardian What you will needExperience working in a case manager role and experience working with people disabilities are both necessary for this roleStrong customer service skills; excellent communication skills, telephone manner and active listeningDemonstrated ability to work effectively in a team, with an ability to work autonomously under minimal supervision Your profile will demonstrate:MUST have working rights in AustraliaNext stepsIf you are ready to apply for this opportunity, please select “Apply Now”. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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