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3 jobs found in Sydney, New South Wales

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    • parramatta, new south wales
    • temporary
    • AU$30.00 - AU$31.00, per hour, Attractive Penalty Rates
    • full-time
    This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with fun and supportive office environments and flexible work options. About your new role As call centre operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationProviding up to date and accurate information to members of the publicEscalating and transferring calls to the right departmentStay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databasesWhat you will need The call centre representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalism and work ethicStrong problem solving abilities, especially in a fast-paced environmentA positive and resilient outlookAdvanced computer literacy skills and able to pick up new systems quicklyPrevious experience in a contact centre/customer service roleThere are multiple roles available working from Parramatta or from home. Please note, work from home is not guaranteed and depends on the speed of the internet you have at home. You will need to be available for a minimum of 3 months. This is a great opportunity Working for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest.Work as part of a diverse workforceMake time for what countsBe a part of something biggerNext steps If you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact marcin.sajna@randstad.com.au We recruit for a broad range of job types across multiple departments and locations within the NSW Government, so if this role isn’t for you but you would like to be considered for other government roles, please email centralnswgovernment@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • parramatta, new south wales
    • temporary
    • AU$55.00 - AU$60.00, per hour, superannuation
    • full-time
    About the role:As a Case Management Officer, your role will be responsible for managing, progressing and resolving matters without the need to progress to a hearing or conciliation.Undertaking end to end case management activities.Resolving matters through case management of applications, in line with legislative requirements.Undertaking case management of low to moderately complex matters and analysing to develop options for early resolution.Obtaining necessary information and advice to effectively resolve matters.Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews.Attending Case Conferences, Conciliations and Hearings as required..Preparing documents detailing resolution options and outcomes at meetings.Assessing and responding to priorities and risks.Preparing and maintaining electronic record keeping, including evidence supporting decision- making processes and justifying conclusions reached during the case management process.Your profile will demonstrate:Demonstrated experience in a similar roleLegal experience is highly regardedIntermediate to advanced computer skills (Microsoft Office, CRM, etc.)Excellent communication and liaison skills (written and verbal)Australian citizenshipBenefits:Join a large organisation with growth opportunitiesGrow your career in the public sectorWork as part of a diverse workforce If you are interested in this opportunity, please apply immediately*.*Please note that all positions within the federal government will require Australian citizenship, a successful National Police Check, and two viable references. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the role:As a Case Management Officer, your role will be responsible for managing, progressing and resolving matters without the need to progress to a hearing or conciliation.Undertaking end to end case management activities.Resolving matters through case management of applications, in line with legislative requirements.Undertaking case management of low to moderately complex matters and analysing to develop options for early resolution.Obtaining necessary information and advice to effectively resolve matters.Applying alternate dispute resolution methods and advocacy skills to resolving applications/reviews.Attending Case Conferences, Conciliations and Hearings as required..Preparing documents detailing resolution options and outcomes at meetings.Assessing and responding to priorities and risks.Preparing and maintaining electronic record keeping, including evidence supporting decision- making processes and justifying conclusions reached during the case management process.Your profile will demonstrate:Demonstrated experience in a similar roleLegal experience is highly regardedIntermediate to advanced computer skills (Microsoft Office, CRM, etc.)Excellent communication and liaison skills (written and verbal)Australian citizenshipBenefits:Join a large organisation with growth opportunitiesGrow your career in the public sectorWork as part of a diverse workforce If you are interested in this opportunity, please apply immediately*.*Please note that all positions within the federal government will require Australian citizenship, a successful National Police Check, and two viable references. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$33.75 per hour
    • full-time
    Randstad have been enlisted by the NSW Electoral Commission to assist them with their recruitment needs throughout the Local Government Elections 2021. We are looking for strong call centre/customer service candidates to work in the Voting Call Centres in November/December 2021. If you are someone who enjoys working in a busy, fast-paced environment, we would love to hear from you! Your duties may include, but are not limited toWorking in a call centre environment, listening to and inputting the information into the voting systemHandling a high volume of inbound callsFollowing a script and using correct legislative wordingProviding excellent service and support to callers from a diverse range of backgrounds and agesAsking questions and escalating any complex inquiries/concerns to supervisors as needed About YourselfMust be an Australian citizen and on the electoral rollCourteous phone manner and ability to provide fantastic customer service to people from different age groups and backgroundsStrong computer literacy skills and attention to detailAble to follow written and verbal instructions precisely and consistently follow set procedures/repetitive tasksComfortable working in a call centre where calls are recorded and monitored for compliance purposes, and able to stick to a script These roles require strict political neutrality. If you have an active or official connection with any political party, election campaign committee, or any nominated candidate we may not be able to engage you in these positions.Please note, all workers for the NSW Electoral Commission must have 2 doses of the COVID-19 vaccination.If these opportunities are of interest to you, please apply within. If you have any questions please contact us via daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad have been enlisted by the NSW Electoral Commission to assist them with their recruitment needs throughout the Local Government Elections 2021. We are looking for strong call centre/customer service candidates to work in the Voting Call Centres in November/December 2021. If you are someone who enjoys working in a busy, fast-paced environment, we would love to hear from you! Your duties may include, but are not limited toWorking in a call centre environment, listening to and inputting the information into the voting systemHandling a high volume of inbound callsFollowing a script and using correct legislative wordingProviding excellent service and support to callers from a diverse range of backgrounds and agesAsking questions and escalating any complex inquiries/concerns to supervisors as needed About YourselfMust be an Australian citizen and on the electoral rollCourteous phone manner and ability to provide fantastic customer service to people from different age groups and backgroundsStrong computer literacy skills and attention to detailAble to follow written and verbal instructions precisely and consistently follow set procedures/repetitive tasksComfortable working in a call centre where calls are recorded and monitored for compliance purposes, and able to stick to a script These roles require strict political neutrality. If you have an active or official connection with any political party, election campaign committee, or any nominated candidate we may not be able to engage you in these positions.Please note, all workers for the NSW Electoral Commission must have 2 doses of the COVID-19 vaccination.If these opportunities are of interest to you, please apply within. If you have any questions please contact us via daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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