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    4 jobs found in geelong, victoria

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        • geelong, victoria
        • permanent
        • AU$58,000 - AU$59,000 per year
        • full-time
        Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact center team. Duties will include but not limited to: Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coachingDealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically).Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes.Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the managerUphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position titleWill be involved in coaching of other staff and providing feedback to agentsImplement process improvements, writing and amending work instructions and be on the phone queue when requiredTo be considered for the role you will have: Proven experience in the utilities space specifically gas- Highly desirableA customer fist approach always looking for quick positive outcomesKnowledge of the electricity compliance and regulatory lawsExcellent communication skills both written and verbalThe ability troubleshoot difficult customer queries in a positive and timely mannerIf this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact center team. Duties will include but not limited to: Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coachingDealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically).Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes.Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the managerUphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position titleWill be involved in coaching of other staff and providing feedback to agentsImplement process improvements, writing and amending work instructions and be on the phone queue when requiredTo be considered for the role you will have: Proven experience in the utilities space specifically gas- Highly desirableA customer fist approach always looking for quick positive outcomesKnowledge of the electricity compliance and regulatory lawsExcellent communication skills both written and verbalThe ability troubleshoot difficult customer queries in a positive and timely mannerIf this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • geelong, victoria
        • contract
        • AU$30.00 - AU$30.00, per hour, plus superannuation
        • full-time
        We are seeking customer service operators to answer inbound initial phone calls to support a busy Government Customer Service Team. The role is offered on a Temporary contract up to 6 months. The role:- - customer service- inbound calls - initial phone calls - ASAP start - government sector Your skiills:- - Experience delivering exceptional customer service in a busy environment- Previous experience of working in a high-volume call centre environment would be highly regarded- Strong problem-solving skills- Contact Centre Experience Please contact Randstad Geelong today for a confidential chat on 03 9590 3311 or email your cv to sarah.lowes-fernando@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        We are seeking customer service operators to answer inbound initial phone calls to support a busy Government Customer Service Team. The role is offered on a Temporary contract up to 6 months. The role:- - customer service- inbound calls - initial phone calls - ASAP start - government sector Your skiills:- - Experience delivering exceptional customer service in a busy environment- Previous experience of working in a high-volume call centre environment would be highly regarded- Strong problem-solving skills- Contact Centre Experience Please contact Randstad Geelong today for a confidential chat on 03 9590 3311 or email your cv to sarah.lowes-fernando@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • geelong, victoria
        • contract
        • AU$30 - AU$40 per year
        • full-time
        Randstad Geelong are located in Malop Street, central Geelong. Our focus is recruiting across the Government Sector in Geelong and Regional Victoria, including Ballarat and Bendigo. We are seeking expressions of interest from job seekers skilled across Administration and Customer Service roles. Most of the roles we represent are fixed term contracts from short to long term in length. Please contact Randstad Geelong at sarah.lowes-fernando@randstad.com.au or tom.pedersen@randstad.com.au ) / 03 9590 2211. We look forward to speaking with you. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad Geelong are located in Malop Street, central Geelong. Our focus is recruiting across the Government Sector in Geelong and Regional Victoria, including Ballarat and Bendigo. We are seeking expressions of interest from job seekers skilled across Administration and Customer Service roles. Most of the roles we represent are fixed term contracts from short to long term in length. Please contact Randstad Geelong at sarah.lowes-fernando@randstad.com.au or tom.pedersen@randstad.com.au ) / 03 9590 2211. We look forward to speaking with you. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • geelong, victoria
        • permanent
        • AU$58,000 - AU$59,000 per year
        • full-time
        Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact center team. Duties will include but not limited to:Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coaching Dealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically). Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes. Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the manager Uphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position title Will be involved in coaching of other staff and providing feedback to agents Implement process improvements, writing and amending work instructions and be on the phone queue when required To be considered for the role you will have: Proven experience in the utilities space specifically gas- Highly desirableA customer fist approach always looking for quick positive outcomesKnowledge of the electricity compliance and regulatory lawsExcellent communication skills both written and verbalThe ability troubleshoot difficult customer queries in a positive and timely manner If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact center team. Duties will include but not limited to:Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coaching Dealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically). Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes. Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the manager Uphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position title Will be involved in coaching of other staff and providing feedback to agents Implement process improvements, writing and amending work instructions and be on the phone queue when required To be considered for the role you will have: Proven experience in the utilities space specifically gas- Highly desirableA customer fist approach always looking for quick positive outcomesKnowledge of the electricity compliance and regulatory lawsExcellent communication skills both written and verbalThe ability troubleshoot difficult customer queries in a positive and timely manner If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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