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        • brisbane, queensland
        • contract
        • full-time
        About the OpportunitiesRandstad is seeking candidates for a temporary opportunity to work with a well known leading global data, analytics and credit reporting company. Your main duty will be taking calls regarding applications for pre employment background checks. About the roleRandstad is seeking individuals with experience in a high volume call centre environment. In this role you will be responsible for providing a high level of customer service in a busy call centre with some processing involved in the role. Customer service is a key element of an organisation’s success and therefore we are looking for the best of the best!Key ResponsibilitiesRespond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer serviceHandle complaints in a highly professional mannerExecute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and proceduresEnsure quality of products and services delivered to clients and consumers by following processes and attention to detailProactively liaise with management to ensure Operations is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages etc as neededUndertake either Service Desk or Fulfilment activities as directed from time to time by Team Leader / Operations Manager. RequirementsSuccessful candidates will have a minimum of 1 year experience within the call centre environment and have excellent verbal and written communication skills. Our client prides themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. You will be competent in using office software and have the skills required to adapt to new systems.What’s in it for you?You will receive the opportunity to develop your customer service and call centre skills!If this sounds like the perfect role for you, what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the OpportunitiesRandstad is seeking candidates for a temporary opportunity to work with a well known leading global data, analytics and credit reporting company. Your main duty will be taking calls regarding applications for pre employment background checks. About the roleRandstad is seeking individuals with experience in a high volume call centre environment. In this role you will be responsible for providing a high level of customer service in a busy call centre with some processing involved in the role. Customer service is a key element of an organisation’s success and therefore we are looking for the best of the best!Key ResponsibilitiesRespond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer serviceHandle complaints in a highly professional mannerExecute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and proceduresEnsure quality of products and services delivered to clients and consumers by following processes and attention to detailProactively liaise with management to ensure Operations is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages etc as neededUndertake either Service Desk or Fulfilment activities as directed from time to time by Team Leader / Operations Manager. RequirementsSuccessful candidates will have a minimum of 1 year experience within the call centre environment and have excellent verbal and written communication skills. Our client prides themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. You will be competent in using office software and have the skills required to adapt to new systems.What’s in it for you?You will receive the opportunity to develop your customer service and call centre skills!If this sounds like the perfect role for you, what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$27.00 - AU$29.00 per hour
        • full-time
        Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work in May based in Knox Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work in May based in Knox Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$29.00 per hour
        • full-time
        Company Overview An exciting opportunity to join a top four bank on a 12 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working within in banking and finance in a phone based positionExcellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersHigh level attention to detail and accuracyAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of May Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview An exciting opportunity to join a top four bank on a 12 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working within in banking and finance in a phone based positionExcellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersHigh level attention to detail and accuracyAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of May Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • sydney, new south wales
        • temporary
        • full-time
        Randstad has partnered with one of Australia's largest banks located in the heart of Sydney. With continued growth in Sydney CBD our client is looking for outstanding customer relations professionals who are resilient within their field. With roles based primarily in the CBD but also inner Sydney regions, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. About the roleCustomer Service is a key element of an organisation’s success and therefore we are looking for the best of the best. The Customer Relations Officer is responsible for resolving complaints logged in the Complaints Database. Complaints can be received from various stakeholders. Key RequirementsResponsible for monitoring and managing complaints Across all personal banking products and collections complaints.Building and maintaining strong relationships with various stakeholdersComprehensive Credit Reporting Understanding of Collections procedureUnderstanding of legislation to assist with collection complaints Investigating and responding to customers in relation to credit file About the successful candidateMinimum 1 year in a similar role Proven experience dealing with difficult customers Excellent written and verbal communication skillsAbility to resolve matters under pressureMust have excellent attention to details Must be a team player Apply nowIf you are a successful and experienced customer relations officer who is immediately available and in search of a new opportunity then apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad has partnered with one of Australia's largest banks located in the heart of Sydney. With continued growth in Sydney CBD our client is looking for outstanding customer relations professionals who are resilient within their field. With roles based primarily in the CBD but also inner Sydney regions, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. About the roleCustomer Service is a key element of an organisation’s success and therefore we are looking for the best of the best. The Customer Relations Officer is responsible for resolving complaints logged in the Complaints Database. Complaints can be received from various stakeholders. Key RequirementsResponsible for monitoring and managing complaints Across all personal banking products and collections complaints.Building and maintaining strong relationships with various stakeholdersComprehensive Credit Reporting Understanding of Collections procedureUnderstanding of legislation to assist with collection complaints Investigating and responding to customers in relation to credit file About the successful candidateMinimum 1 year in a similar role Proven experience dealing with difficult customers Excellent written and verbal communication skillsAbility to resolve matters under pressureMust have excellent attention to details Must be a team player Apply nowIf you are a successful and experienced customer relations officer who is immediately available and in search of a new opportunity then apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$32.00 per hour
        • full-time
        Company OverviewAn exciting opportunity exists to join a prestigious wealth management company within their account management team. This role will see you working within a high achieving team, where you will be responsible for account management from set up through to ongoing maintenance of clients.Key ResponsibilitiesAssist with opening new accounts including intermediary trading accounts, equity trading, staff accounts, deceased accounts and cash accountsDocument verification and KYC/AML checksLiaise with Advisers to ensure time and accurate maintenance of accounts, meeting market and trading requirements Maintain and update client accountsHandle client enquiries within SLA'sLiaise with key internal and external stakeholders to provide updates on accounts and handle any queriesKey RequirementsExcellent written and verbal communication skillsPrevious experience in account opening/onboarding Knowledge of AML and KYC will be highly regardedStrong emphasis on accuracy and problem solvingTo ApplyPlease click on the apply button to be considered for this exciting opportunity. Due to the overwhelming response, please appreciate that only successful candidates will be contacted to progress to the next stage. Hannah EbersAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company OverviewAn exciting opportunity exists to join a prestigious wealth management company within their account management team. This role will see you working within a high achieving team, where you will be responsible for account management from set up through to ongoing maintenance of clients.Key ResponsibilitiesAssist with opening new accounts including intermediary trading accounts, equity trading, staff accounts, deceased accounts and cash accountsDocument verification and KYC/AML checksLiaise with Advisers to ensure time and accurate maintenance of accounts, meeting market and trading requirements Maintain and update client accountsHandle client enquiries within SLA'sLiaise with key internal and external stakeholders to provide updates on accounts and handle any queriesKey RequirementsExcellent written and verbal communication skillsPrevious experience in account opening/onboarding Knowledge of AML and KYC will be highly regardedStrong emphasis on accuracy and problem solvingTo ApplyPlease click on the apply button to be considered for this exciting opportunity. Due to the overwhelming response, please appreciate that only successful candidates will be contacted to progress to the next stage. Hannah EbersAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$25.00 - AU$30.00 per hour
        • full-time
        Overview Work for a prestigious private wealth management firm on a 3 month project. Day to day this role will see you handling client enquiries via phone and email, updating details and assisting with other operation teams as required. This role will suit a graduate or financial services professional with excellent administration and communication skills Day to day responsibilities: Respond to client emails and calls across cash trust accountsAction clients requests within SLA'sUpdate and maintain client filesManage client data through Excel and SalesforceManage account closure processKey Requirements Excellent written and verbal communication skillsPrevious experience working within a professional financial service environment or recent graduateAbility to work independently and as part of a teamIntermediate to advance Excel skillsAvailable for an immediate startTo Apply If this sounds like the opportunity you have been waiting for, please follow the links to apply online. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Overview Work for a prestigious private wealth management firm on a 3 month project. Day to day this role will see you handling client enquiries via phone and email, updating details and assisting with other operation teams as required. This role will suit a graduate or financial services professional with excellent administration and communication skills Day to day responsibilities: Respond to client emails and calls across cash trust accountsAction clients requests within SLA'sUpdate and maintain client filesManage client data through Excel and SalesforceManage account closure processKey Requirements Excellent written and verbal communication skillsPrevious experience working within a professional financial service environment or recent graduateAbility to work independently and as part of a teamIntermediate to advance Excel skillsAvailable for an immediate startTo Apply If this sounds like the opportunity you have been waiting for, please follow the links to apply online. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • sydney, new south wales
        • permanent
        • AU$54,000 - AU$55,000 per year
        • full-time
        Your new company This organisation is renowned for leading the Australian wealth space. They value employee contribution and provide great opportunities to progress and build your professional career. Your new team thrives upon delivering exceptional customer service and continuously implementing improvement strategies. Your new roleGuide customers to make informed decisions to satisfy their financial needsAssist in providing customers access to the most suitable superannuation productsEducate customers with wealth options, facts and solutions across superannuation Maintain up to date knowledge of industry compliance, policyYour skillset and experienceCustomer Service experience is essential, open to industry - hospitality and retail A Finance/Business related degree obtained throughout universityA sounds understanding of wealth management, banking and financial servicesExcellent communication skills, written and verbalStrong multitasking skills and the ability to work in a dynamic environmentYour benefits Gain the opportunity to progress within a reputable company. Your new role will provide you with the chance to enhance your skills and develop your knowledge in wealth management. Your new team is collaborative and engaging, which presents a diverse and positive work culture. Enjoy the convenience of working nearby the train station, shops and restaurants/cafes. Your next step To launch your career, click 'apply now' with an updated copy of your CV or contact Sandra Sadaka, on sandra.sadaka@randstad.com.au or 02 8095 1752 to discuss further. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Your new company This organisation is renowned for leading the Australian wealth space. They value employee contribution and provide great opportunities to progress and build your professional career. Your new team thrives upon delivering exceptional customer service and continuously implementing improvement strategies. Your new roleGuide customers to make informed decisions to satisfy their financial needsAssist in providing customers access to the most suitable superannuation productsEducate customers with wealth options, facts and solutions across superannuation Maintain up to date knowledge of industry compliance, policyYour skillset and experienceCustomer Service experience is essential, open to industry - hospitality and retail A Finance/Business related degree obtained throughout universityA sounds understanding of wealth management, banking and financial servicesExcellent communication skills, written and verbalStrong multitasking skills and the ability to work in a dynamic environmentYour benefits Gain the opportunity to progress within a reputable company. Your new role will provide you with the chance to enhance your skills and develop your knowledge in wealth management. Your new team is collaborative and engaging, which presents a diverse and positive work culture. Enjoy the convenience of working nearby the train station, shops and restaurants/cafes. Your next step To launch your career, click 'apply now' with an updated copy of your CV or contact Sandra Sadaka, on sandra.sadaka@randstad.com.au or 02 8095 1752 to discuss further. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$29.00 - AU$30.00 per hour
        • full-time
        Company Overview An exciting opportunity to join NAB on a 6 month contract in their business accounts opening team. This role will see you receiving online requests from customers to open business transactions accounts, you will be responsible for verifying documents, conducting KYC and AML checks and following up with customers where required. This role will suit someone who has a background in the banking and finance sector from within a customer service and administration background. Key Responsibilities Manage online requests to open business transaction accountsAssess and verify documentation in adherence to the banks policiesFollow up with customers and stakeholders for additional informationReview KYC and AML in adherence to external regulationsMonitor and maintain existing accountsManage your individual cases of ongoing application as well as additional new applicationsKey Requirements Previous experience working in customer service within the banking sectorExcellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsHigh level attention to detail and accuracyKnowledge of different business structures and KYC and AML will be highly regarded Tech savvy and the ability to work across multiple systemsTo Apply If you meet the above criteria and this sounds like an opportunity you are interested please follow the links to apply. Please note these roles are looking for candidates available to start early February. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview An exciting opportunity to join NAB on a 6 month contract in their business accounts opening team. This role will see you receiving online requests from customers to open business transactions accounts, you will be responsible for verifying documents, conducting KYC and AML checks and following up with customers where required. This role will suit someone who has a background in the banking and finance sector from within a customer service and administration background. Key Responsibilities Manage online requests to open business transaction accountsAssess and verify documentation in adherence to the banks policiesFollow up with customers and stakeholders for additional informationReview KYC and AML in adherence to external regulationsMonitor and maintain existing accountsManage your individual cases of ongoing application as well as additional new applicationsKey Requirements Previous experience working in customer service within the banking sectorExcellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsHigh level attention to detail and accuracyKnowledge of different business structures and KYC and AML will be highly regarded Tech savvy and the ability to work across multiple systemsTo Apply If you meet the above criteria and this sounds like an opportunity you are interested please follow the links to apply. Please note these roles are looking for candidates available to start early February. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$27.00 - AU$29.00 per hour
        • full-time
        Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work on 12th April Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work on 12th April Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.