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    1 job found in bongaree, queensland

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      • brisbane, queensland
      • permanent
      • AU$55,000 - AU$60,000, per year, Parking onsite, flexible hours
      • full-time
      Your new role:Working with a small, close knit team who boasts a great work-life balance for all employees. You will be responsible for assisting customers over the phone with troubleshooting, explaining procedures and their warranty claims (don’t worry, full training is provided!). Your new responsibilities:Customer support for product via phone and emailExplaining procedures to consumers, service agents and contractors on how to register a warranty claim, ordering spare parts and how to complete a warranty repairTaking receipt of consumer warranty requests and ensuring all required information is provided and legitimisedLiaising with the relevant stakeholder to prioritise urgent repairsEnd-to-end ownership of Warranty Repairs processGeneral office duties About you:The successful candidate for this role will be experienced within a call centre environment, have great resilience, a positive and a can do attitude. You will have: Minimum 2 years Call Centre experienceHigh level computer skills including Microsoft Office - Any experience with Salesforce, SAP or ERP systems is advantageousKnowledge of warranty claims is essentialExperience with invoicingStrong administration skills with a broad understanding of office procedures Effective communication skills, both written and verbal - strong attention to detailHigh level Data Entry skillsProven experience providing quality customer service, excellent phone manner A sense of urgency and flexibility, strong organisation/time management including prioritising tasks A great attitude with enthusiasm and energy Please apply via SEEK apply now button or email your CV and Cover Letter to siobhan.kay@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your new role:Working with a small, close knit team who boasts a great work-life balance for all employees. You will be responsible for assisting customers over the phone with troubleshooting, explaining procedures and their warranty claims (don’t worry, full training is provided!). Your new responsibilities:Customer support for product via phone and emailExplaining procedures to consumers, service agents and contractors on how to register a warranty claim, ordering spare parts and how to complete a warranty repairTaking receipt of consumer warranty requests and ensuring all required information is provided and legitimisedLiaising with the relevant stakeholder to prioritise urgent repairsEnd-to-end ownership of Warranty Repairs processGeneral office duties About you:The successful candidate for this role will be experienced within a call centre environment, have great resilience, a positive and a can do attitude. You will have: Minimum 2 years Call Centre experienceHigh level computer skills including Microsoft Office - Any experience with Salesforce, SAP or ERP systems is advantageousKnowledge of warranty claims is essentialExperience with invoicingStrong administration skills with a broad understanding of office procedures Effective communication skills, both written and verbal - strong attention to detailHigh level Data Entry skillsProven experience providing quality customer service, excellent phone manner A sense of urgency and flexibility, strong organisation/time management including prioritising tasks A great attitude with enthusiasm and energy Please apply via SEEK apply now button or email your CV and Cover Letter to siobhan.kay@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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