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    • adelaide, south australia
    • permanent
    • full-time
    Randstad has a rare permanent full time opportunity for those wanting to work in a role offering flexibility to work both from home and the office with a CBD location! Are you looking to kick start their career inside the finance world? This role will be focusing on salary packaging, the role will be phone based and responsible for providing support to customers on a regular basis. You will be responsible for navigating multiple systems and must have a high attention to detail. Taking inbound calls from customers, you will be providing a high level of customer service to assist with the queries and actioning each call as required. Full training on products and systems will be provided. For the right applicants, this role offers an entry into this incredible industry and offers great pathways for career development and growth.About you: Must have a willingness to learn Passion for the finance industry Good attitude and positive phone mannerMust have previous experiance in call centres or working with high volume callsCustomer service focused and proven customer service experienceImportant information Commencement date 7th of February 2022Work from home hybrid model after completion of training - mix of both working in office and from home!laptop, keyboard, mouse and headset provided for your work from home daysRotating roster 7am - 7pm Monday - Friday (roster provided 4 weeks in advance)Must be able to clear back ground checksCustomer service focused and proven customer service experienceIf this sounds like you, we would love to hear from you!! Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad has a rare permanent full time opportunity for those wanting to work in a role offering flexibility to work both from home and the office with a CBD location! Are you looking to kick start their career inside the finance world? This role will be focusing on salary packaging, the role will be phone based and responsible for providing support to customers on a regular basis. You will be responsible for navigating multiple systems and must have a high attention to detail. Taking inbound calls from customers, you will be providing a high level of customer service to assist with the queries and actioning each call as required. Full training on products and systems will be provided. For the right applicants, this role offers an entry into this incredible industry and offers great pathways for career development and growth.About you: Must have a willingness to learn Passion for the finance industry Good attitude and positive phone mannerMust have previous experiance in call centres or working with high volume callsCustomer service focused and proven customer service experienceImportant information Commencement date 7th of February 2022Work from home hybrid model after completion of training - mix of both working in office and from home!laptop, keyboard, mouse and headset provided for your work from home daysRotating roster 7am - 7pm Monday - Friday (roster provided 4 weeks in advance)Must be able to clear back ground checksCustomer service focused and proven customer service experienceIf this sounds like you, we would love to hear from you!! Applications:If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and Tejal chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$30.00 - AU$35.00 per hour
    • full-time
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • chullora, new south wales
    • temporary
    • AU$28.00 - AU$30.00, per hour, super
    • full-time
    Your New RoleWork for one of Australia’s most well known Retail companies in a vibrant and fast paced customer service team. As the Customer Care Representative you will be responsible for the investigation and resolution of escalated customer queries.Your main responsibilities will include:Liaising with customers via phone, email and online chatLog and update all information in the system correctlyProviding customers with regular updates regarding their queries or complaintsReviewing customer files to ensure that nothing has been missedEmpathetically listen to customers and promptly provide solutions Your profile will demonstrate: Previous customer service, disputes, complaints, claims, order processing, customer care, call centre or contact centre experience is idealA 'can-do' attitude and willingness to learnHigh attention to detail Benefits to you:Start ASAPFlexible work optionsCompetitive hourly rateWork for a renowned Australian companyWork in a role that will keep you busy!This is a great opportunity for experienced Customer Care Representatives to join a busy role. If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New RoleWork for one of Australia’s most well known Retail companies in a vibrant and fast paced customer service team. As the Customer Care Representative you will be responsible for the investigation and resolution of escalated customer queries.Your main responsibilities will include:Liaising with customers via phone, email and online chatLog and update all information in the system correctlyProviding customers with regular updates regarding their queries or complaintsReviewing customer files to ensure that nothing has been missedEmpathetically listen to customers and promptly provide solutions Your profile will demonstrate: Previous customer service, disputes, complaints, claims, order processing, customer care, call centre or contact centre experience is idealA 'can-do' attitude and willingness to learnHigh attention to detail Benefits to you:Start ASAPFlexible work optionsCompetitive hourly rateWork for a renowned Australian companyWork in a role that will keep you busy!This is a great opportunity for experienced Customer Care Representatives to join a busy role. If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gold coast, queensland
    • permanent
    • AU$31.25 - AU$31.25, per hour, Plus Super + uncapped commission
    • full-time
    Your new company Work for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership. Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. Your new positionWork in a fast paced environmentAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the worldSubsidised private health insuranceProfessional development fundingMonday-Friday (with 1 half day saturday a month)Uncapped commissionCompetitive salary Your skills and experienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new company Work for one of the world's leading leisure travel companies and a leading resort management business, who have the world's largest vacation ownership. Are you passionate about finding the best deals for your customers? Randstad is currently recruiting for an energetic, travel enthusiast Sales Specialist who can build a rapport with people, promote timeshares to existing customers and have fun whilst working in a supportive team environment. Your new positionWork in a fast paced environmentAbility to build a rapport with your customersHigh earning uncapped commissionWork with a motivated fun teamGenerate sales and achieve targetsAll leads are prequalified! What is on offerDiscounted hotel stays around the worldSubsidised private health insuranceProfessional development fundingMonday-Friday (with 1 half day saturday a month)Uncapped commissionCompetitive salary Your skills and experienceExcellent verbal and written communicationAbility to positively influence customersAbility to problem solveSelf motivatedA passion for travel Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • chatswood, new south wales
    • permanent
    • full-time
    Home Claims Client Manager Global insurance company offering ongoing supportive training & career developmentCompetitive salary - especially if you have claims experience Conveniently located near public transport - Chatswood station - close to cafes/shopsFlexible work arrangements - 2/3 days work from home! About the company Our client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.About the role The Home Claims team are looking for customer service extradinaires like you to manage a portfolio of home claims from end to end. The hours are Monday to Friday between 9.00AM - 5.00PM (7.5 hour days):Deliver exceptional customer service across day to day management of customer queriesEnsuring speed and accuracy in the collation of reporting insurance claimsUpdating CRM and generating and sending correspondenceEscalate specific interactions and scenarios to seniors and team leaderManagement of the claim and identify potential fraud claims Skills & ExperienceDemonstrated high level customer service experienceHome claims experience desired (salary negotiable)Excellent communication skills - written and verbalStrong time management skillsDemonstrate team work and strong sense of ownership and responsibility Benefits & CultureHybrid work model - WFH and the office6-8 weeks training providedJoin a dynamic team with great culture and valuesOpportunity for further growth and development across many different parts of the businessReward and recognition platformsMulticultural and diverse How to apply? If this sounds like you, Apply Now! Or email your updated CV in word doc to lavender.pham@randstad.com.au (You must be an Ausralian Citizen or P.R. to apply)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Home Claims Client Manager Global insurance company offering ongoing supportive training & career developmentCompetitive salary - especially if you have claims experience Conveniently located near public transport - Chatswood station - close to cafes/shopsFlexible work arrangements - 2/3 days work from home! About the company Our client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.About the role The Home Claims team are looking for customer service extradinaires like you to manage a portfolio of home claims from end to end. The hours are Monday to Friday between 9.00AM - 5.00PM (7.5 hour days):Deliver exceptional customer service across day to day management of customer queriesEnsuring speed and accuracy in the collation of reporting insurance claimsUpdating CRM and generating and sending correspondenceEscalate specific interactions and scenarios to seniors and team leaderManagement of the claim and identify potential fraud claims Skills & ExperienceDemonstrated high level customer service experienceHome claims experience desired (salary negotiable)Excellent communication skills - written and verbalStrong time management skillsDemonstrate team work and strong sense of ownership and responsibility Benefits & CultureHybrid work model - WFH and the office6-8 weeks training providedJoin a dynamic team with great culture and valuesOpportunity for further growth and development across many different parts of the businessReward and recognition platformsMulticultural and diverse How to apply? If this sounds like you, Apply Now! Or email your updated CV in word doc to lavender.pham@randstad.com.au (You must be an Ausralian Citizen or P.R. to apply)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • contract
    • full-time
    Work from Home opportunities Randstad are currently recruiting multiple customer service representatives that are looking for the flexibility to work from home. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, providing exceptional experience to their clients and general public. About your new role As a customer service representative you will be making calls to the general public to assist those who have tested positive for Covid- 19. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database. This position will need you to show high levels of empathy, to check in with those who may be struggling and need further assistance.Making outbound calls to the general public Update and maintain database recordsHandle customer data and information with confidentialityNavigating multiple database and platformsCasual assignment with view to extendWork from home You will be required to commit to 38 hours per week, on a rotating roster. The hours will span from 7am - 10pm - Monday to Sunday What you will need The customer service officer is often the first point of contact. It is essential that you enjoy providing a high level of customer service and are empathetic and supportive towards each customer's unique situation.Unlimited Australian working rights Experience in a call centre / contact centre beneficialCommitment of a minimum of 3 months in this position An appropriate work from home set up - i.e suitable computer/device, and safe office environmentIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environment If you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster and click 'apply now'. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Work from Home opportunities Randstad are currently recruiting multiple customer service representatives that are looking for the flexibility to work from home. This company is offering a fantastic opportunity for those looking to further their experience within the call centre and customer service space, providing exceptional experience to their clients and general public. About your new role As a customer service representative you will be making calls to the general public to assist those who have tested positive for Covid- 19. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database. This position will need you to show high levels of empathy, to check in with those who may be struggling and need further assistance.Making outbound calls to the general public Update and maintain database recordsHandle customer data and information with confidentialityNavigating multiple database and platformsCasual assignment with view to extendWork from home You will be required to commit to 38 hours per week, on a rotating roster. The hours will span from 7am - 10pm - Monday to Sunday What you will need The customer service officer is often the first point of contact. It is essential that you enjoy providing a high level of customer service and are empathetic and supportive towards each customer's unique situation.Unlimited Australian working rights Experience in a call centre / contact centre beneficialCommitment of a minimum of 3 months in this position An appropriate work from home set up - i.e suitable computer/device, and safe office environmentIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environment If you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster and click 'apply now'. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • AU$55,000 - AU$60,000 per year
    • full-time
    Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in October please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in October please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • full-time
    Your new companyAn exciting opportunity to join an organisation renowned for leading the Australian financial space. This organisation offers exciting and new development and growth opportunities. Work for an organisation that thrive upon delivering results and strive for excellence.Your new roleNegotiating outstanding balance with customersReducing settlement paymentsGetting involved with legal actionsProvide customers with solution methods on becoming debt freeProactive debt collection calls and following up on remittance receiptsWhat you’ll need to succeedMinimum 1 year of experience in collections in the banking industryRelevant degree qualification preferredAbility to perform well in a fast paced environment with great attention to detailExcellent problem solving and negotiation skillsWarm and empathetic phone manner Your benefitsEnjoy great city views and modern offices for a prestigious bank. A great opportunity to work in a positive and collaborative team culture and environment. Opportunities to progress within your desired department of the organisation. Enjoy generous work benefits and rewards. Your next stepTo launch your career, click ‘apply now’ with an updated copy of your CV or contact Sandra on 02 8095 1752 or sandra.sadaka@randstad.com.au to discuss further.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new companyAn exciting opportunity to join an organisation renowned for leading the Australian financial space. This organisation offers exciting and new development and growth opportunities. Work for an organisation that thrive upon delivering results and strive for excellence.Your new roleNegotiating outstanding balance with customersReducing settlement paymentsGetting involved with legal actionsProvide customers with solution methods on becoming debt freeProactive debt collection calls and following up on remittance receiptsWhat you’ll need to succeedMinimum 1 year of experience in collections in the banking industryRelevant degree qualification preferredAbility to perform well in a fast paced environment with great attention to detailExcellent problem solving and negotiation skillsWarm and empathetic phone manner Your benefitsEnjoy great city views and modern offices for a prestigious bank. A great opportunity to work in a positive and collaborative team culture and environment. Opportunities to progress within your desired department of the organisation. Enjoy generous work benefits and rewards. Your next stepTo launch your career, click ‘apply now’ with an updated copy of your CV or contact Sandra on 02 8095 1752 or sandra.sadaka@randstad.com.au to discuss further.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreExpression of interest with a potential start date of February Start 2022Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you have previous claims experience and are interested please click APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$48,000 - AU$55,000 per year
    • full-time
    THE ROLE- Location: CBD/Working from Home (Hybrid model)- Hours: 8:30am - 6pm- Pay rate: $48,000 - $55,000 pa + super depending on experience level - Training providedAs a Collections Officer, your role primarily exists to maximise the timely recovery of debts. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Specifically, this involves tasks such as: Calling customers to negotiate the recovery of outstanding funds Answering incoming calls Actioning of incoming correspondence via email, mail Accurately updating file details after every customer interaction Following up any settlements as required Assisting other team members with trainingSkills and Experience required: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsActive listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve If this sounds like you, please apply now and one of our team members will be in touch.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    THE ROLE- Location: CBD/Working from Home (Hybrid model)- Hours: 8:30am - 6pm- Pay rate: $48,000 - $55,000 pa + super depending on experience level - Training providedAs a Collections Officer, your role primarily exists to maximise the timely recovery of debts. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Specifically, this involves tasks such as: Calling customers to negotiate the recovery of outstanding funds Answering incoming calls Actioning of incoming correspondence via email, mail Accurately updating file details after every customer interaction Following up any settlements as required Assisting other team members with trainingSkills and Experience required: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsActive listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve If this sounds like you, please apply now and one of our team members will be in touch.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • parramatta, new south wales
    • contract
    • AU$29.59 - AU$29.59, per hour, Superannuation
    • full-time
    What are the perks?Full time hours – 6-month contracts available now8am till 4pm shift timeDay shift: $29.59/hr + Superannuation Location Flexibility - Work From Home or Convenient Parramatta location - close to public transport (no on-site parking available)Supportive, friendly and diverse office environment Comprehensive onboarding training program designed to set you up for success What we are looking for:Previous customer service experience essential in any industry Must be tech savvy, we use multiple systems and screens need to have strong Computer skills and knowledge / experience with Microsoft TeamsAbove all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people’s lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you!You must have valid working rights in Australia to be eligible for this role. If successful, you must be comfortable completing a workplace medical assessment, police check & reference checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    What are the perks?Full time hours – 6-month contracts available now8am till 4pm shift timeDay shift: $29.59/hr + Superannuation Location Flexibility - Work From Home or Convenient Parramatta location - close to public transport (no on-site parking available)Supportive, friendly and diverse office environment Comprehensive onboarding training program designed to set you up for success What we are looking for:Previous customer service experience essential in any industry Must be tech savvy, we use multiple systems and screens need to have strong Computer skills and knowledge / experience with Microsoft TeamsAbove all, we are looking for people who genuinely care about their customers and want to make a positive impact on other people’s lives. If your values align with this and you thrive being in a busy and diverse workplace, then we want to meet you!You must have valid working rights in Australia to be eligible for this role. If successful, you must be comfortable completing a workplace medical assessment, police check & reference checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • AU$57,400 - AU$57,400, per year, plus super
    • full-time
    Your new companyKick-start 2022 with a fantastic opportunity!Working for a Big 4 Bank means that you will receive world-class training and the career development opportunities are endless. The training and experience gained in this position will set you on a path towards a number of different careers within the banking and finance industry. Whether your goal is a business banker or a financial advisor, this is a great place to start!Your new roleYou will be playing a key role in supporting their customers, who are at the heart of their business. You will be hard working, outcome focused and looking for a role where you can excel.Provide a high level of customer service to inbound callers over the phoneUse multiple computer systems, alongside your problem solving skillsWork in a structured environment, meeting and exceeding KPI'sEnsure customers records are kept up to dateYour skills and experiencePrevious customer service experience, including retail and hospitalityExcellent communication skills, both written and verbalAbility to multi-task and thrive in a busy environmentA team player with a passion for banking and financeDegree level education is preferred (finance or business graduate highly desired)Your benefitsA diverse and vibrant cultureCompetitive salary - $57,400 + superDetailed training and ongoing supportEndless career progression opportunitiesPermanent, full-time positions (Mon - Fri)Beautiful offices in the CBD, close to public transportHow to applyApply today to ensure you don’t miss out!Please note you must be an Australian/NZ Citizen or Permanent Resident to apply for this position.If you have any questions, or to have a confidential discussion, please reach out to Hollie on Hollie.Carwardine@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new companyKick-start 2022 with a fantastic opportunity!Working for a Big 4 Bank means that you will receive world-class training and the career development opportunities are endless. The training and experience gained in this position will set you on a path towards a number of different careers within the banking and finance industry. Whether your goal is a business banker or a financial advisor, this is a great place to start!Your new roleYou will be playing a key role in supporting their customers, who are at the heart of their business. You will be hard working, outcome focused and looking for a role where you can excel.Provide a high level of customer service to inbound callers over the phoneUse multiple computer systems, alongside your problem solving skillsWork in a structured environment, meeting and exceeding KPI'sEnsure customers records are kept up to dateYour skills and experiencePrevious customer service experience, including retail and hospitalityExcellent communication skills, both written and verbalAbility to multi-task and thrive in a busy environmentA team player with a passion for banking and financeDegree level education is preferred (finance or business graduate highly desired)Your benefitsA diverse and vibrant cultureCompetitive salary - $57,400 + superDetailed training and ongoing supportEndless career progression opportunitiesPermanent, full-time positions (Mon - Fri)Beautiful offices in the CBD, close to public transportHow to applyApply today to ensure you don’t miss out!Please note you must be an Australian/NZ Citizen or Permanent Resident to apply for this position.If you have any questions, or to have a confidential discussion, please reach out to Hollie on Hollie.Carwardine@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$41.00 - AU$42.00 per hour
    • full-time
    About the roleAs a customer service officer you will be responsible for answering enquiries via phone, email and face to face. Some other common duties may include:Providing up to date and accurate information to customersProcessing applications using internal computer systemMaintaining up to date records in databaseExercise judgement, initiative and excellent attention to detail handling requests and enquiriesTo be success for this role you MUST:Previous experience in call centre/contact centre rolesExcellent verbal and written communication skillsIntermediate Microsoft Office skills (word, excel and outlook)Excellent problem solving abilitiesExperience in HR or payroll would be ideal but not essentialAbout youTo be the successful candidate you will ideally: Have the ability to work under pressure and to tight deadlinesAbility to pick up internal computer systems quicklyHave a positive and resilient outlookStrong work ethics and be a team playerBe reliable and punctualShould you meet the criteria above please apply via the link online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the roleAs a customer service officer you will be responsible for answering enquiries via phone, email and face to face. Some other common duties may include:Providing up to date and accurate information to customersProcessing applications using internal computer systemMaintaining up to date records in databaseExercise judgement, initiative and excellent attention to detail handling requests and enquiriesTo be success for this role you MUST:Previous experience in call centre/contact centre rolesExcellent verbal and written communication skillsIntermediate Microsoft Office skills (word, excel and outlook)Excellent problem solving abilitiesExperience in HR or payroll would be ideal but not essentialAbout youTo be the successful candidate you will ideally: Have the ability to work under pressure and to tight deadlinesAbility to pick up internal computer systems quicklyHave a positive and resilient outlookStrong work ethics and be a team playerBe reliable and punctualShould you meet the criteria above please apply via the link online.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • temporary
    • AU$35.00 - AU$42.00, per hour, Plus Super
    • full-time
    About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Pay Rates $35 - $41 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - FridayLong-term contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresAssisting with Job Plans and Job Seeker assessmentsHelping job seekers access Employment Fund, relocation assistanceand Wage SubsidiesDesired applicatants will carry previous expereince within employment services or a large contact centre.It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers.Pay Rates $35 - $41 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - FridayLong-term contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations.Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresAssisting with Job Plans and Job Seeker assessmentsHelping job seekers access Employment Fund, relocation assistanceand Wage SubsidiesDesired applicatants will carry previous expereince within employment services or a large contact centre.It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters.Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive:Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • AU$55,000 - AU$60,000 per year
    • full-time
    Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in October please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your next opportunity!Calling all customer service guns!I am recruiting for an exciting new position with one of the biggest organisations in Australia. You will be working for a global leader within the banking and financial services industry and one of the big four banks. This opportunity will allow you to progress your career within Financial Services and gain exposure to products and services . What we are looking forWe are looking for ambitious, customer focused individuals, who enjoy providing solutions for clients and customers alike and want to start and nurture their career within financial services.Insurance experience is not essential, as the right attitude, the ability to learn, adapt and deliver results in a fast paced environment is the key to success in this role.Ideally you will have experience in:Providing excellent customer service over the phoneNegotiating, problem solving and dealing with complex enquiriesBe a strong team player Educating customers and explaining complex information in simple termsFinancial services experience is desirable, but not essentialWorking in a fast paced environment with strong analytical skills and excellent attention to detaill The BenefitsIn return for your commitment to this role you will be working for an employer who provides staff with:Development, top class training and clear career progressionAn attractive salary package for youWorking from home currently, hybrid working when restrictions easeWorking full time Monday to Friday between the hours of 8am and 8pm (rotating roster) If you are ready to kick start your career within the banking and finance industry, and can begin full time work in October please Apply Now.If you have any questions, please contact me on 0422 697 181/ Sinead.Buckley@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • temporary
    • AU$30.00 - AU$35.00 per hour
    • full-time
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    We are seeking an energetic and reliable customer service professional to join our client’s team in NSW Government as a call centre operator. This is an opportunity to work for a NSW Government department, one of the biggest employers in Australia. The Government employs an inclusive and diverse workforce, with great office environments and flexible work options.About your new roleAs a Call Centre Operator, you will be responsible for responding to incoming customer requests received through multiple channels, including phone and email, following the Department policies to solve customer enquiries. As the first point of contact for customers, you will need to have a commitment to customer service and and an ability to make quick and accurate decisions.Answer incoming customer enquiries and requests for informationMaintain customer satisfaction Stay updated on departmental policy changes to determine responsesHandle customer data and information with confidentialityMaintain accurate records and databases in their inhouse systems What you will needThe call centre/customer service representatives are often the first point of contact for the Department. It is essential that you enjoy providing a high level of customer service treating customers with honest, fairness, sensitivity and dignity.Excellent interpersonal communication skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentAdvanced computer literacy skillsPrevious experience in a contact centre would be beneficial This is a great opportunityWorking for NSW Government not only allows you to make a contribution through the work that you do, it also allows you to be a part of something bigger. It means embracing new challenges every day and learning from some of the nation’s best and brightest. Work as part of a diverse workforceMake time for what countsBe a part of something bigger Next stepsIf you are ready to apply for this opportunity, please select “Apply Now”. Have a question before applying? Please contact Daniel Perry on daniel.perry@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • newcastle, new south wales
    • temporary
    • AU$31.88 - AU$31.88, per hour, + penalties & super
    • full-time
    $31.88 p/h + weekend penalty ratesWork with a State Government DepartmentNewcastle CBD location, close to tram stopWe're searching for multiple Customer Service Officers to join a State Government Department on a temporary full time basis. Start date is next Wednesday 5th January for min 3 months.What's involved?In this role you will be providing excellent customer service to the NSW Public whilst navigating multiple software applications in an office/contact centre setting. You will resolve a variety of customer service and administrative related matters on a ticket based system.What do we need from you?Exceptional, professional communication skills both verbal and writtenDemonstrated ability to prioritise tasksHigh attention to detailTech savvy - their are multiple systems to navigate Willingness to complete a Police Check (paid for by our client)Previous experience in a contact centre is preferred but not essentialAbility to work across a 7 day roster for approx 38 hours (standard roster is 4 x 10 hour days, possibility to pick up additional hoursOur client has a health order for mandatory vaccination against COVID-19In return:Bright, open office with views of NewcastleWelcoming team Start as soon as possibleWhat's next?Please submit your resume in Word format if you would like to be considered for these opportunities. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    $31.88 p/h + weekend penalty ratesWork with a State Government DepartmentNewcastle CBD location, close to tram stopWe're searching for multiple Customer Service Officers to join a State Government Department on a temporary full time basis. Start date is next Wednesday 5th January for min 3 months.What's involved?In this role you will be providing excellent customer service to the NSW Public whilst navigating multiple software applications in an office/contact centre setting. You will resolve a variety of customer service and administrative related matters on a ticket based system.What do we need from you?Exceptional, professional communication skills both verbal and writtenDemonstrated ability to prioritise tasksHigh attention to detailTech savvy - their are multiple systems to navigate Willingness to complete a Police Check (paid for by our client)Previous experience in a contact centre is preferred but not essentialAbility to work across a 7 day roster for approx 38 hours (standard roster is 4 x 10 hour days, possibility to pick up additional hoursOur client has a health order for mandatory vaccination against COVID-19In return:Bright, open office with views of NewcastleWelcoming team Start as soon as possibleWhat's next?Please submit your resume in Word format if you would like to be considered for these opportunities. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • modbury, south australia
    • contract
    • full-time
    Randstad are partnering with a global organisation to recruit multiple permanent part-time, full-time and casual positions in the Northern suburbs and Southern suburbs of Adelaide. This is a BRILLIANT opportunity for school leavers; graduates; or customer focused individuals who are looking for a career change to work in a contact centre environment with one of the leading providers of contact centre solutions and IT services. WHAT ARE WE LOOKING FOR?To be considered for this permanent role, you MUST be an AUSTRALIAN Citizen.You will have strong verbal communication - and be able to be clear and concise when handling calls made by the general public. You will receive excellent training - so no previous contact/call centre experience is required.What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! WHAT YOU GET IN RETURN? Flexible working arrangements ( full time, part time and casual hours available)Working onsite for one of the largest Contact Centre & IT services providersClose to public transportFull training providedOn-going support and developmentAccess to work with large government departmentsSupportive management teamOpportunity to progress your career To be considered for this opportunity, please click ‘apply now’At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are partnering with a global organisation to recruit multiple permanent part-time, full-time and casual positions in the Northern suburbs and Southern suburbs of Adelaide. This is a BRILLIANT opportunity for school leavers; graduates; or customer focused individuals who are looking for a career change to work in a contact centre environment with one of the leading providers of contact centre solutions and IT services. WHAT ARE WE LOOKING FOR?To be considered for this permanent role, you MUST be an AUSTRALIAN Citizen.You will have strong verbal communication - and be able to be clear and concise when handling calls made by the general public. You will receive excellent training - so no previous contact/call centre experience is required.What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! WHAT YOU GET IN RETURN? Flexible working arrangements ( full time, part time and casual hours available)Working onsite for one of the largest Contact Centre & IT services providersClose to public transportFull training providedOn-going support and developmentAccess to work with large government departmentsSupportive management teamOpportunity to progress your career To be considered for this opportunity, please click ‘apply now’At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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