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    • modbury, south australia
    • contract
    • full-time
    Randstad are currently recruiting multiple customer service representatives for an URGENT START. This company is offering a fantastic opportunity for those looking for a long term career or to further their experience within the call centre and customer service space, providing exceptional experience to their clients and government body. About your new role As a customer service representative you will be taking a high volume of calls working on the Covid-19 response. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database. Take inbound customer enquiriesUpdate and maintain database recordsHandle customer data and information with confidentialityMaintain customer satisfactionNavigating multiple database and platformsNorthern and Southern locations - close to public transport!You will be required to commit to a minimum of 22.5hrs per week across a MINIMUM of 3 set days on a rotating roster. The hours will span from 7:30am to 7:30pm- Monday to Sunday What you will need The customer service officer is often the first point of contact. It is essential that you enjoy providing a high level of customer service and are empathetic and supportive towards each customers unique situation. Australian citizenship is essentialExperience in a call centre / contact centre beneficialTyping speed min 35wpm - to record callsIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentMUST be able to commit to commence on Thursday 5th AugustIf you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster and click 'apply now'. Please note only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently recruiting multiple customer service representatives for an URGENT START. This company is offering a fantastic opportunity for those looking for a long term career or to further their experience within the call centre and customer service space, providing exceptional experience to their clients and government body. About your new role As a customer service representative you will be taking a high volume of calls working on the Covid-19 response. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database. Take inbound customer enquiriesUpdate and maintain database recordsHandle customer data and information with confidentialityMaintain customer satisfactionNavigating multiple database and platformsNorthern and Southern locations - close to public transport!You will be required to commit to a minimum of 22.5hrs per week across a MINIMUM of 3 set days on a rotating roster. The hours will span from 7:30am to 7:30pm- Monday to Sunday What you will need The customer service officer is often the first point of contact. It is essential that you enjoy providing a high level of customer service and are empathetic and supportive towards each customers unique situation. Australian citizenship is essentialExperience in a call centre / contact centre beneficialTyping speed min 35wpm - to record callsIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentMUST be able to commit to commence on Thursday 5th AugustIf you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster and click 'apply now'. Please note only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • contract
    • AU$28.00 - AU$29.00 per hour
    • part-time
    Randstad are offering an exciting opportunity for a customer service focused individual. This is a part time positions open to all candidates with a background in hospitality, and retail looking to get into administration and call centre. Your phone manner will be professional, friendly and focused on solving customer queries in a timely fashion in alignment with excellent customer service and resolution focused. You will be highly adaptable and looking to kick start your next move in your career. Your duties will includeProviding high level of customer service to incoming calls/email queriesSupport and build strong relationships with customers via phone and emailGoing above and beyond for customers on a daily basisUsing multiple platforms and internal systemsAssist and educate customers through your expertise and knowledge About youExcellent phone manner and a friendly consultative mannerResilient and looking for career growthExcellent verbal and written communicationTeam player, driven and goal orientatedThe ability to undertake administrative duties as required In order to be considered, you will need to upload your resume in MS Word format; and address it to Juanita Forster or Tejal Chhanabhai. Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are offering an exciting opportunity for a customer service focused individual. This is a part time positions open to all candidates with a background in hospitality, and retail looking to get into administration and call centre. Your phone manner will be professional, friendly and focused on solving customer queries in a timely fashion in alignment with excellent customer service and resolution focused. You will be highly adaptable and looking to kick start your next move in your career. Your duties will includeProviding high level of customer service to incoming calls/email queriesSupport and build strong relationships with customers via phone and emailGoing above and beyond for customers on a daily basisUsing multiple platforms and internal systemsAssist and educate customers through your expertise and knowledge About youExcellent phone manner and a friendly consultative mannerResilient and looking for career growthExcellent verbal and written communicationTeam player, driven and goal orientatedThe ability to undertake administrative duties as required In order to be considered, you will need to upload your resume in MS Word format; and address it to Juanita Forster or Tejal Chhanabhai. Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Randstad are currently pipelining for call centre professionals for temporary contracts with well known government departments. We are seeking candidates who are open to temporary opportunities. You will be eager to learn, highly resilient and be adaptable! We are seeking candidates from a customer service background that has at least one year of call centre experience. If you are looking to advance your skills within a government department then look no further. You will have great communication skills and want to go above and beyond for your customers. You will be open to receiving coaching that will develop your skills further, whilst you work as a part of great team cultures. You will be responsible for achieving customer satisfaction on every call. Key Responsibilities: Taking high volume inbound calls Have an understanding of Legislation and Policies Assist customers with their general enquiries Provide customers with optimal customer service including quality and timely decisions What's in it for you?Work for a State Government Department3 -6 month contacts with the possibility of extension or permanency Monday - Friday rotating roster with NO weekend work Hourly rate of $41.31 per hour Exceptional training and support Highly desirable:Experience in customer service - call centre desirableAbility to interpret legislation Intermediate computer literacy and high attention to detailStrong communication and written skills Previous government experience If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently pipelining for call centre professionals for temporary contracts with well known government departments. We are seeking candidates who are open to temporary opportunities. You will be eager to learn, highly resilient and be adaptable! We are seeking candidates from a customer service background that has at least one year of call centre experience. If you are looking to advance your skills within a government department then look no further. You will have great communication skills and want to go above and beyond for your customers. You will be open to receiving coaching that will develop your skills further, whilst you work as a part of great team cultures. You will be responsible for achieving customer satisfaction on every call. Key Responsibilities: Taking high volume inbound calls Have an understanding of Legislation and Policies Assist customers with their general enquiries Provide customers with optimal customer service including quality and timely decisions What's in it for you?Work for a State Government Department3 -6 month contacts with the possibility of extension or permanency Monday - Friday rotating roster with NO weekend work Hourly rate of $41.31 per hour Exceptional training and support Highly desirable:Experience in customer service - call centre desirableAbility to interpret legislation Intermediate computer literacy and high attention to detailStrong communication and written skills Previous government experience If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • contract
    • AU$60 - AU$60,000 per year
    • full-time
    Southside location - Eight Mile PlainsParking available on siteContracts to start in AugustFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsParking available on siteContracts to start in AugustFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday. Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday. Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • contract
    • AU$30.00 - AU$31.00 per hour
    • part-time
    An exciting opportunity to take your customer service skills to the corporate world and join a nationally recognised company in the financial and banking space. On offer is a part time position 20 hours per week as well as a great pay rate of $31.25 P/H!!Hours span anywhere within 5:00pm-9:00pm weekdays and 9:00am – 5:30pm Saturdays. Extensive training program will provided with ongoing support. Training will be 3 weeks fulltime and is non negotiable. This role would suit someone studying or wanting to gain experience within the financial a space. Your new role This role will be 100% phone based – both inbound and outboundFirst point and contact to offer support and assistanceConsistently providing excellent customer service and support to all customers, going above and beyond while providing high levels of empathy and resilience towards our customers at all timesProvide guidance and assistance to customers across a range of banking products and servicesLearn and master multiple internal systems and software to use simultaneouslyEndeavour to support and assist our customers while navigating them towards a suitable resolutionYour skills and experience It is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenPride yourself on your level of empathy and resiliencePrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryYour benefitsWork close to home at Lockleys nearby public transportGain experience with one Australia's largest banking institutesExtensive training programsGreat pay rate of $31.25 P/H Why choose Randstad Working as a contractor with Randstad comes with many benefits including: Discounts at retailers like David Jones, Myer, JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many moreA free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWeekly pay, we offer three pay runs a week to ensure you are paid on time Your new company This is your opportunity to join a nationally recognised bank - A big 4! Renowned for being a front running force in the Australian financial space, this organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. A diverse work culture and a positive team environment where you are valued and recognised for your efforts and commitment. How to apply These roles are highly sought after, please apply today. Send your resume in word format to Juanita Forster or Tejal Chhanabhai via the apply button.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    An exciting opportunity to take your customer service skills to the corporate world and join a nationally recognised company in the financial and banking space. On offer is a part time position 20 hours per week as well as a great pay rate of $31.25 P/H!!Hours span anywhere within 5:00pm-9:00pm weekdays and 9:00am – 5:30pm Saturdays. Extensive training program will provided with ongoing support. Training will be 3 weeks fulltime and is non negotiable. This role would suit someone studying or wanting to gain experience within the financial a space. Your new role This role will be 100% phone based – both inbound and outboundFirst point and contact to offer support and assistanceConsistently providing excellent customer service and support to all customers, going above and beyond while providing high levels of empathy and resilience towards our customers at all timesProvide guidance and assistance to customers across a range of banking products and servicesLearn and master multiple internal systems and software to use simultaneouslyEndeavour to support and assist our customers while navigating them towards a suitable resolutionYour skills and experience It is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenPride yourself on your level of empathy and resiliencePrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryYour benefitsWork close to home at Lockleys nearby public transportGain experience with one Australia's largest banking institutesExtensive training programsGreat pay rate of $31.25 P/H Why choose Randstad Working as a contractor with Randstad comes with many benefits including: Discounts at retailers like David Jones, Myer, JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many moreA free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWeekly pay, we offer three pay runs a week to ensure you are paid on time Your new company This is your opportunity to join a nationally recognised bank - A big 4! Renowned for being a front running force in the Australian financial space, this organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. A diverse work culture and a positive team environment where you are valued and recognised for your efforts and commitment. How to apply These roles are highly sought after, please apply today. Send your resume in word format to Juanita Forster or Tejal Chhanabhai via the apply button.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • parramatta, new south wales
    • temporary
    • AU$33.00 - AU$41.00, per hour, Super
    • full-time
    Call centre operatorsMultiple positions | start 9th of August3 month temp, view to extension, opportunity for permanentGranville and CBD | onsite parking, close to public transportHighly competitive pay rate Hourly rate is $33.14 per hr + super (additional loading for Saturdays $41.43 per hr + super)The CompanyInstantly recognised market leader located in the Granville area is in need of experienced, self motivated and committed Call Centre Operators to fill multiple roles within their customer service division.The PositionWorking within a large team environment you will be responsible for answering calls, responding to queries and delivering exceptional customer service.Key ResponsibilitiesAnswer calls in timely and efficient mannerDeliver high level of service to all customersProblem solve situations & provide a resolutionUpdate customer detailsMaintain accurate records of customer callsTransfer escalations and new accounts to another divisionThe CandidateExperience within a similar Call Centre roleAble to manage high volume callsDemonstrate excellent communication skillsAbility to build effective relationshipsBe able to pick up processes and systems quicklyHave high attention to detail and the ability to work in a busy environmentPlease Note:Initially a 3 month contract with the first month consisting of paid training, normal business hoursHourly rate is $33.14 per hr + super (additional loading for Saturdays $41.43 per hr + super)Rotating roster shared with you several weeks in advanceYou must be available to work a 7.5 hour shift between the hours of 8am - 11pm (Monday to Saturday)Required to work a Saturday shift every weekPlease apply directly by clicking apply now and submitting your resume in word format.For a confidential discussion, please call Rameesha on 02 9615 5367 or email rameesha.faraz@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Call centre operatorsMultiple positions | start 9th of August3 month temp, view to extension, opportunity for permanentGranville and CBD | onsite parking, close to public transportHighly competitive pay rate Hourly rate is $33.14 per hr + super (additional loading for Saturdays $41.43 per hr + super)The CompanyInstantly recognised market leader located in the Granville area is in need of experienced, self motivated and committed Call Centre Operators to fill multiple roles within their customer service division.The PositionWorking within a large team environment you will be responsible for answering calls, responding to queries and delivering exceptional customer service.Key ResponsibilitiesAnswer calls in timely and efficient mannerDeliver high level of service to all customersProblem solve situations & provide a resolutionUpdate customer detailsMaintain accurate records of customer callsTransfer escalations and new accounts to another divisionThe CandidateExperience within a similar Call Centre roleAble to manage high volume callsDemonstrate excellent communication skillsAbility to build effective relationshipsBe able to pick up processes and systems quicklyHave high attention to detail and the ability to work in a busy environmentPlease Note:Initially a 3 month contract with the first month consisting of paid training, normal business hoursHourly rate is $33.14 per hr + super (additional loading for Saturdays $41.43 per hr + super)Rotating roster shared with you several weeks in advanceYou must be available to work a 7.5 hour shift between the hours of 8am - 11pm (Monday to Saturday)Required to work a Saturday shift every weekPlease apply directly by clicking apply now and submitting your resume in word format.For a confidential discussion, please call Rameesha on 02 9615 5367 or email rameesha.faraz@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • box hill, victoria
    • permanent
    • 10% super
    • full-time
    Randstad are currently recruiting for a valued public sector client based in Boxhill, Melbourne. This is a call centre customer service based position, involving taking inbound customer call enquiries. We are looking for candidates that are able to work full time and part time hours, and have strong call/contact centre skills. If you are looking for your next opportunity and are open to positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:First point of contact for customers handling inbound callsConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profilesMust be able to pass a Police Check + Must be an Australian Citizen Must be available between 8am and 8pm Mon-Fri Location: Box Hill, 3128Start Date: 27th August 2021It is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setHandle customer data and information with confidentialityAbility to work autonomously, self-directed learning, problem solving and researching of system issuesMinimum of 2 years experience in a customer service management role leading a contact/call centre environment is essentialHow to applyThese roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasis via the apply button, OR email your CV to angelique.kondovasis@randstad.com.au. *Please note, due to the volume of applications only shortlisted candidates will be contacted*At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently recruiting for a valued public sector client based in Boxhill, Melbourne. This is a call centre customer service based position, involving taking inbound customer call enquiries. We are looking for candidates that are able to work full time and part time hours, and have strong call/contact centre skills. If you are looking for your next opportunity and are open to positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:First point of contact for customers handling inbound callsConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profilesMust be able to pass a Police Check + Must be an Australian Citizen Must be available between 8am and 8pm Mon-Fri Location: Box Hill, 3128Start Date: 27th August 2021It is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setHandle customer data and information with confidentialityAbility to work autonomously, self-directed learning, problem solving and researching of system issuesMinimum of 2 years experience in a customer service management role leading a contact/call centre environment is essentialHow to applyThese roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasis via the apply button, OR email your CV to angelique.kondovasis@randstad.com.au. *Please note, due to the volume of applications only shortlisted candidates will be contacted*At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • sydney, new south wales
    • permanent
    • AU$130,000 - AU$140,000, per year, package
    • full-time
    About the Company This is your exclusive opportunity to join a highly recognised IT company, specialising in delivering innovative and expert IT services to businesses, making their everyday working easier. This company radiates a passion for their work by putting people at the centre of their purpose, which is reflected by being voted Australia's #1 place to work for 2020.About the Role As the Contact Centre Manager, you will lead and manage a highly skilled team of Service Desk Specialists in delivering an exceptional customer experience.Your main duties will include:Manage the end to end Service Desk processEnsure correct processes are followed for quality purposesReview SLA's to ensure they are in line with customer needsIdentify and implement process improvements to maximise customer experienceDeliver accurate Service Desk activity forecastingCoach and develop your team to ensure they are achieving their KPI'sBenefits Voted Australia’s #1 place to work in 2020Located in St Leonards with parking on-siteFlexible work options availableStaff benefits and discountsIncredible team cultureMonthly work lunches About You Previous experience as a Help Desk Manager, Service Desk Manager, Call Centre Manager or Contact Centre ManagerAbility to build and maintain key internal and external relationshipsOutstanding written and verbal communication skillsHigh attention to detailIf this sounds like you, please APPLY NOW or send your resume to Jessika.Anderson@randstad.com.au. Due to the volume of applications, only those who are successful will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the Company This is your exclusive opportunity to join a highly recognised IT company, specialising in delivering innovative and expert IT services to businesses, making their everyday working easier. This company radiates a passion for their work by putting people at the centre of their purpose, which is reflected by being voted Australia's #1 place to work for 2020.About the Role As the Contact Centre Manager, you will lead and manage a highly skilled team of Service Desk Specialists in delivering an exceptional customer experience.Your main duties will include:Manage the end to end Service Desk processEnsure correct processes are followed for quality purposesReview SLA's to ensure they are in line with customer needsIdentify and implement process improvements to maximise customer experienceDeliver accurate Service Desk activity forecastingCoach and develop your team to ensure they are achieving their KPI'sBenefits Voted Australia’s #1 place to work in 2020Located in St Leonards with parking on-siteFlexible work options availableStaff benefits and discountsIncredible team cultureMonthly work lunches About You Previous experience as a Help Desk Manager, Service Desk Manager, Call Centre Manager or Contact Centre ManagerAbility to build and maintain key internal and external relationshipsOutstanding written and verbal communication skillsHigh attention to detailIf this sounds like you, please APPLY NOW or send your resume to Jessika.Anderson@randstad.com.au. Due to the volume of applications, only those who are successful will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • modbury, south australia
    • contract
    • full-time
    Randstad are currently recruiting multiple customer service representatives for an URGENT START. This company is offering a fantastic opportunity for those looking for a long term career or to further their experience within the call centre and customer service space, providing exceptional experience to their clients and government body. About your new role As a customer service representative you will be taking a high volume of calls working on the Covid-19 response. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database.Take inbound customer enquiriesUpdate and maintain database recordsHandle customer data and information with confidentialityMaintain customer satisfactionNavigating multiple database and platformsNorthern and Southern locations - close to public transport! You will be required to commit to a minimum of 22.5hrs per week across a MINIMUM of 3 set days on a rotating roster. The hours will span from 7:30am to 7:30pm- Monday to Sunday What you will needThe customer service officer is often the first point of contact. It is essential that you enjoy providing a high level of customer service and are empathetic and supportive towards each customers unique situation.Australian citizenship is essentialExperience in a call centre / contact centre beneficialTyping speed min 35wpm - to record callsIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentMUST be able to commit to commence on Thursday 5th August If you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster and click 'apply now'. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently recruiting multiple customer service representatives for an URGENT START. This company is offering a fantastic opportunity for those looking for a long term career or to further their experience within the call centre and customer service space, providing exceptional experience to their clients and government body. About your new role As a customer service representative you will be taking a high volume of calls working on the Covid-19 response. Each call will be different, requiring you to be able to listen, understand and respond accordingly. You will be highly adaptable and need to update and maintain accurate records of each call on the database.Take inbound customer enquiriesUpdate and maintain database recordsHandle customer data and information with confidentialityMaintain customer satisfactionNavigating multiple database and platformsNorthern and Southern locations - close to public transport! You will be required to commit to a minimum of 22.5hrs per week across a MINIMUM of 3 set days on a rotating roster. The hours will span from 7:30am to 7:30pm- Monday to Sunday What you will needThe customer service officer is often the first point of contact. It is essential that you enjoy providing a high level of customer service and are empathetic and supportive towards each customers unique situation.Australian citizenship is essentialExperience in a call centre / contact centre beneficialTyping speed min 35wpm - to record callsIntermediate computer skillsHigh level of professionalismStrong problem solving abilities, especially in a fast-paced environmentMUST be able to commit to commence on Thursday 5th August If you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and Juanita Forster and click 'apply now'. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • adelaide, south australia
    • temporary
    • AU$30.00 - AU$36.00, per hour, Plus Super
    • full-time
    About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers. Pay Rates $30 -$35 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - Friday6 - 12 month contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations. Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresWhat we are looking for It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters. Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive: Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers. Pay Rates $30 -$35 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - Friday6 - 12 month contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations. Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresWhat we are looking for It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters. Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive: Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced professional who wants to join a growing Federal Government department as a Team Manager in a call centre environment.Our client provides support to job seekers participating in Online Employment Services. We are looking for enthusiastic experienced Team Managers who have previous management experience in call centres. Requirements of the role:Lead and coach a team of 15+ staffDeliver a range of governance required by the department Implement various reporting processesManage the operational aspects of the divisionContribute to program designLead projects and produce written briefsGather intelligence and analyse data Lead various quality assurance tasksAbout you:Must have 3+ years of experience in a similar roleMust have proven previous experience in a leadership role Be able to interpret, explain and apply legislation and frameworksThe ability to be agile and flexible in an ambiguous environmentStrong analytical skillsBe able to convey complex informationMust have previous experience resolving complex issue Police check is highly desirable About your new role:Monday to Friday; 8:00am - 5:30pm$51.00 per hour + superBrisbane CBD locationIf you are looking for a new Federal Government opportunity and this role sounds like the role for you, please apply now. If you would like to have a confidential discussion then please email Jodie on jodie.balderson@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced professional who wants to join a growing Federal Government department as a Team Manager in a call centre environment.Our client provides support to job seekers participating in Online Employment Services. We are looking for enthusiastic experienced Team Managers who have previous management experience in call centres. Requirements of the role:Lead and coach a team of 15+ staffDeliver a range of governance required by the department Implement various reporting processesManage the operational aspects of the divisionContribute to program designLead projects and produce written briefsGather intelligence and analyse data Lead various quality assurance tasksAbout you:Must have 3+ years of experience in a similar roleMust have proven previous experience in a leadership role Be able to interpret, explain and apply legislation and frameworksThe ability to be agile and flexible in an ambiguous environmentStrong analytical skillsBe able to convey complex informationMust have previous experience resolving complex issue Police check is highly desirable About your new role:Monday to Friday; 8:00am - 5:30pm$51.00 per hour + superBrisbane CBD locationIf you are looking for a new Federal Government opportunity and this role sounds like the role for you, please apply now. If you would like to have a confidential discussion then please email Jodie on jodie.balderson@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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