About the Opportunity:

Randstad are seeking a Team Leader for a temporary contract with the possibility of going permanent. The opportunity will be to work with a well known leading global data, analytics and credit reporting company. In this role you will be managing an existing team where you will be responsible for leading and developing the team of individuals to deliver accurate candidate verifications within Service Level Agreements (SLA’s). You will maintain quality customer service, ensuring the business is at all times equipped to manage an existing and potential client base. You will work closely with the development team and have a technical mindset.

About the role:

As the Team Leader you will be in a heavy operational role. Your main responsibility is to lead your team to meet their daily SLA’s. You will be managing a high volume processing team, with some complex processes and business rules. The Team Leader should be hands on in the role and will have the natural ability to roll their sleeves up and understand the details of the background checks being performed by the team. The ideal candidate will come from a financial services background and have at least 3 years team leader experience.

Key Responsibilities:

People Management:

You will manage, engage and motivate a large team
Provide ongoing feedback to staff
Coach and develop team members on development plans
Quantify each team member’s performance against targets through quality and utilisation reporting
Complete Performance & Development Reviews
Demonstrate leadership by example

Delivery:

Manage the fulfilment/delivery of all product and services in accordance with SLA’s
Manage workflow across staff members in the relevant operational division
Ensure quality of products and services delivered to clients and consumers is in accordance with KPI’s
Handle escalations in a highly professional manner
Proactively liaise with management to ensure the team is adequately resourced to meet client’s expectations
Support internal teams with client issues, escalations, outages as needed

Requirements:

We are looking for candidates with previous success in a role where they have come from a financial banking team leader background where you have displayed track records of dealing with complex products/platforms.

At least 3 years in a team leader position or management
Ability to solve problems and make decisions that set directions for team members
Customer focused and result driven
Technical minsent - Tech savvy
Excellent communication skills, both written and verbal
High level and experience customer service
Planning and scheduling in a high volume work environment
Identification and implementation of process improvement initiatives
Intermediate – Advanced MS Excel Skills
High integrity and ethics

What’s in it for you?

You will receive the opportunity to develop your management skills and work for a well known organisation.

If this sounds like the perfect role for you, or you are wanting a change…what are you waiting for? APPLY NOW! Make sure you attach your CV along with a cover letter.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.