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    6 jobs found for inbound customer service

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      • gold coast, queensland
      • permanent
      • AU$48,500 - AU$48,500, per year, Plus Super
      • full-time
      Your new company Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for customer service officers.Are you fanatical about providing exceptional customer service? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the roleAs a Customer Service Officer, you are representing Concentrix as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 8pm - rotating roster$48,500 + super per annumMonday - FridayPermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsAbility to work in a fast paced environmentWillingness to learn Excellent communication skills both written and verbal If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW! or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015 Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your new company Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for customer service officers.Are you fanatical about providing exceptional customer service? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the roleAs a Customer Service Officer, you are representing Concentrix as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 8pm - rotating roster$48,500 + super per annumMonday - FridayPermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsAbility to work in a fast paced environmentWillingness to learn Excellent communication skills both written and verbal If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW! or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015 Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • chatswood, new south wales
      • permanent
      • AU$50,000 - AU$61,000, per year, super + product discounts
      • full-time
      Customer Service / LodgementsGlobal insurance company offering ongoing supportive training & career developmentHighly competitive salaryConveniently located near public transport - Chatswood station - close to cafes/shopsFlexible work arrangements - 2 or 3 days work from home!Onboarding and training from home About the companyOur client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.About the roleThe customer service and lodgements team are looking for customer service extraodinaires like you to manage the general inbound customer queries regarding their policy or to manage the first part of their claims lodgement. You will be a customers first point of contact.The hours are Monday to Friday between 9.00AM - 5.00PM (7.5 hour days):Deliver exceptional customer service across general customer queriesEnsuring speed and accuracy in the collation of reporting insurance claimsUpdating CRM and generating and sending required correspondenceEscalate specific interactions and scenarios to seniors and team leader Skills & ExperienceDemonstrated high level customer service experienceExcellent communication skills - written and verbalStrong time management skillsDemonstrate team work and strong sense of ownership and responsibility Benefits & CultureHybrid work model - WFH and the office6-8 weeks training providedJoin a dynamic team with great culture and valuesOpportunity for further growth and development across many different parts of the businessReward and recognition platformsMulticultural and diverse How to apply?If this sounds like you, Apply Now! Or email your updated CV in word doc to lavender.pham@randstad.com.au(You must be an Ausralian Citizen or P.R. to apply)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Customer Service / LodgementsGlobal insurance company offering ongoing supportive training & career developmentHighly competitive salaryConveniently located near public transport - Chatswood station - close to cafes/shopsFlexible work arrangements - 2 or 3 days work from home!Onboarding and training from home About the companyOur client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.About the roleThe customer service and lodgements team are looking for customer service extraodinaires like you to manage the general inbound customer queries regarding their policy or to manage the first part of their claims lodgement. You will be a customers first point of contact.The hours are Monday to Friday between 9.00AM - 5.00PM (7.5 hour days):Deliver exceptional customer service across general customer queriesEnsuring speed and accuracy in the collation of reporting insurance claimsUpdating CRM and generating and sending required correspondenceEscalate specific interactions and scenarios to seniors and team leader Skills & ExperienceDemonstrated high level customer service experienceExcellent communication skills - written and verbalStrong time management skillsDemonstrate team work and strong sense of ownership and responsibility Benefits & CultureHybrid work model - WFH and the office6-8 weeks training providedJoin a dynamic team with great culture and valuesOpportunity for further growth and development across many different parts of the businessReward and recognition platformsMulticultural and diverse How to apply?If this sounds like you, Apply Now! Or email your updated CV in word doc to lavender.pham@randstad.com.au(You must be an Ausralian Citizen or P.R. to apply)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • sydney, new south wales
      • temporary
      • AU$30.00 - AU$31.00, per hour, super
      • full-time
      Entry Level Banking - Digital Bank - Inbound Call CentreMultiple exciting temp opportunities with a view to permanency within 6 monthsWynyard location! Right outside the train stationNo banking experience required, just customer service guns!Mapped out opportunities to build your career and up-skill right from the start$31.25ph + superYour new companyThis is a FT temporary opportunity to join a subsidiary of a Big 4 Bank! Renowned for leading the Australian financial space, my client aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a diverse work culture and a positive team environment, employees are valued and recognised for their efforts and commitment.Your new roleBe the first point of contact for customers across phone, email & chatAnswer queries regarding general, everyday banking productsConsistently provide excellent customer service and go above & beyondMultitask work across multiple internal systems and softwaresYour skills and experienceA customer-centric & service-oriented mind-setExcellent communication skills, verbal and writtenThrive in a fast paced environment to multitask and meet multiple deadlinesPositive and resilient focused on delivering the best results each and every dayA keen interest in banking and financePlease note: We’re looking for flexible candidates as this customer care team works on a rotating roster between 8:00am - 8.00pm between Monday - Sunday.Your benefitsGreat location - Wynyard stationCompetitive payrate!Opportunity to gain a permanent role within one of Australia’s largest digital banksAn exciting opportunity to shape your career within the banking industryOngoing extensive training programs for learning and developmentYour next stepTo launch your career, click ‘apply now’ or contact Lavender Pham, consultant on 02 8215 1067 // lavender.pham@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Entry Level Banking - Digital Bank - Inbound Call CentreMultiple exciting temp opportunities with a view to permanency within 6 monthsWynyard location! Right outside the train stationNo banking experience required, just customer service guns!Mapped out opportunities to build your career and up-skill right from the start$31.25ph + superYour new companyThis is a FT temporary opportunity to join a subsidiary of a Big 4 Bank! Renowned for leading the Australian financial space, my client aims to assist their staff, customers and the wider community by providing an excellent customer experience. By fostering a diverse work culture and a positive team environment, employees are valued and recognised for their efforts and commitment.Your new roleBe the first point of contact for customers across phone, email & chatAnswer queries regarding general, everyday banking productsConsistently provide excellent customer service and go above & beyondMultitask work across multiple internal systems and softwaresYour skills and experienceA customer-centric & service-oriented mind-setExcellent communication skills, verbal and writtenThrive in a fast paced environment to multitask and meet multiple deadlinesPositive and resilient focused on delivering the best results each and every dayA keen interest in banking and financePlease note: We’re looking for flexible candidates as this customer care team works on a rotating roster between 8:00am - 8.00pm between Monday - Sunday.Your benefitsGreat location - Wynyard stationCompetitive payrate!Opportunity to gain a permanent role within one of Australia’s largest digital banksAn exciting opportunity to shape your career within the banking industryOngoing extensive training programs for learning and developmentYour next stepTo launch your career, click ‘apply now’ or contact Lavender Pham, consultant on 02 8215 1067 // lavender.pham@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • adelaide, south australia
      • permanent
      • full-time
      Randstad is proudly partnering with the South Australian Government to support our state's COVID-19 Response. Due to growth, our client requires experienced Contact Centre Team Leaders to lead and mentor teams of Customer Service Officers within a 24/7 Contact Centre.Your key duties will be supporting, coaching and mentoring staff members whilst managing the day to day operations of the contact centre. You will drive your team to achieve outstanding service to the general public and support the team through training and development opportunities.Key information about the role:CBD BasedImmediate start37.5 hours a week24/7 rotating rosterAppealing hourly rate + shift penaltiesOpportunity for long term contracts for the right candidatesShift times are as follows:Day shift: 8am - 4pm Afternoon shift: 4pm - 12am Night shift: 12am - 8am Day to Day Duties:Lead and motivate teams of 20 Customer Service Officers to optimum performance levelsProvide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting objectives. Developing work plans and rosters and allocating workloadsBuild and sustain relationships with key stakeholders both internally and externally Skills and Experience:Previous Team Leader experience within a Contact Centre environmentPrevious management experienceStrong communication skills to articulately explain complex information, tailor messaging and resolve issuesStrong people management skills aA high ethos around maintaining sensitivity and confidentialityBenefitsGain exposure and experience within the public sectorJoin Randstad's large community of public sector contractors and be given opportunities to progress your career, as well as many other additional benefitsExclusive access to roles before we go to marketOur team is genuine in the support we offer, whether it be helping you to secure the right work opportunity, supporting your development or while you are contracting for us. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Randstad is proudly partnering with the South Australian Government to support our state's COVID-19 Response. Due to growth, our client requires experienced Contact Centre Team Leaders to lead and mentor teams of Customer Service Officers within a 24/7 Contact Centre.Your key duties will be supporting, coaching and mentoring staff members whilst managing the day to day operations of the contact centre. You will drive your team to achieve outstanding service to the general public and support the team through training and development opportunities.Key information about the role:CBD BasedImmediate start37.5 hours a week24/7 rotating rosterAppealing hourly rate + shift penaltiesOpportunity for long term contracts for the right candidatesShift times are as follows:Day shift: 8am - 4pm Afternoon shift: 4pm - 12am Night shift: 12am - 8am Day to Day Duties:Lead and motivate teams of 20 Customer Service Officers to optimum performance levelsProvide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting objectives. Developing work plans and rosters and allocating workloadsBuild and sustain relationships with key stakeholders both internally and externally Skills and Experience:Previous Team Leader experience within a Contact Centre environmentPrevious management experienceStrong communication skills to articulately explain complex information, tailor messaging and resolve issuesStrong people management skills aA high ethos around maintaining sensitivity and confidentialityBenefitsGain exposure and experience within the public sectorJoin Randstad's large community of public sector contractors and be given opportunities to progress your career, as well as many other additional benefitsExclusive access to roles before we go to marketOur team is genuine in the support we offer, whether it be helping you to secure the right work opportunity, supporting your development or while you are contracting for us. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • temporary
      • full-time
      Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      • melbourne, victoria
      • temporary
      • full-time
      Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. Please note applications will be reviewed in January. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. Please note applications will be reviewed in January. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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