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        • melbourne, victoria
        • temporary
        • AU$25.00 - AU$29.00 per hour
        • full-time
        Company Overview Due to business growth multiple opportunities have arisen to join an industry leader within the financial service sector across insurance. Day to day this role will see you working as part of a supportive innovative team delivering a superior service to members, advisers and internal stakeholders. Key ResponsibilitiesHandle inbound calls from members and Advisers Provide detailed product knowledge Provide updates on any current claimsAction member requests Update and maintain customer recordsLiaise with Advisors and clients to fulfil service and processing requests within SLA’sProvide a superior service to customers Key Requirements Previous experience working within customer service Previous experience working within banking or financial services or a call centre will be highly regardedAvailable to work Monday - Friday on a roster between 8.30am - 6pm Strong interest to build a career within the finance sector Excellent written and verbal communication skillsA passion for going above and beyond for members To Apply If this sounds like an opportunity you are interested in and you meet the above criteria please follow the links to apply online. Please note due to the high volume of applications only successful candidates will called.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview Due to business growth multiple opportunities have arisen to join an industry leader within the financial service sector across insurance. Day to day this role will see you working as part of a supportive innovative team delivering a superior service to members, advisers and internal stakeholders. Key ResponsibilitiesHandle inbound calls from members and Advisers Provide detailed product knowledge Provide updates on any current claimsAction member requests Update and maintain customer recordsLiaise with Advisors and clients to fulfil service and processing requests within SLA’sProvide a superior service to customers Key Requirements Previous experience working within customer service Previous experience working within banking or financial services or a call centre will be highly regardedAvailable to work Monday - Friday on a roster between 8.30am - 6pm Strong interest to build a career within the finance sector Excellent written and verbal communication skillsA passion for going above and beyond for members To Apply If this sounds like an opportunity you are interested in and you meet the above criteria please follow the links to apply online. Please note due to the high volume of applications only successful candidates will called.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • bankstown, new south wales
        • contract
        • AU$29.00 - AU$30.50 per hour
        • full-time
        Customer Service OfficerShort and long term contractsCBD location and BansktownAttractive hourly rateAbout the roleWorking in the education space to provide sound advice to students over the phone.Working towards KPI's to ensure customer centric solution is deliveredTracking student data base to ensure student records are compliant and updated and students are emailed with accurate information.Establish effective working relationships with all internal and external stakeholders within the department About you You as the successful candidate will be self-motivating and enjoy working within a team and individually. Australian Citizen or Permanent resident with capacity to pass a Police check clearance on offer. Confident in communicating in all modalities. Experience in a customer service role with references to vouch for your reliability. No time to be wasted here.Great communication skills, confident and organised BenefitsFull time hours until 30th June 30th 2021 with potential to extend. Parking onsite at Bankstown and close to Public transport at Ultimo site.Appropriate training will be providedTo apply- email your CV urgently to rawan.shakhtour@randstad.com.au with the subject being your preferred location and CV in word format. Having a WWCC is advantageous so if purchased already please attach this as well. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Customer Service OfficerShort and long term contractsCBD location and BansktownAttractive hourly rateAbout the roleWorking in the education space to provide sound advice to students over the phone.Working towards KPI's to ensure customer centric solution is deliveredTracking student data base to ensure student records are compliant and updated and students are emailed with accurate information.Establish effective working relationships with all internal and external stakeholders within the department About you You as the successful candidate will be self-motivating and enjoy working within a team and individually. Australian Citizen or Permanent resident with capacity to pass a Police check clearance on offer. Confident in communicating in all modalities. Experience in a customer service role with references to vouch for your reliability. No time to be wasted here.Great communication skills, confident and organised BenefitsFull time hours until 30th June 30th 2021 with potential to extend. Parking onsite at Bankstown and close to Public transport at Ultimo site.Appropriate training will be providedTo apply- email your CV urgently to rawan.shakhtour@randstad.com.au with the subject being your preferred location and CV in word format. Having a WWCC is advantageous so if purchased already please attach this as well. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$25 - AU$30 per year
        • full-time
        Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • hobart, tasmania
        • temporary
        • full-time
        About the companyAurora Energy’s vision is to reimagine Tasmanian's energy experience, and our purpose is to proactively deliver practical energy solutions for all Tasmanian's. We have a passion for making a difference to the Tasmanian community and we are committed to a sustainable energy future for Tasmania. As a 100% Tasmanian Energy retailer, Aurora Energy is committed to delivering customer experience that exceeds expectations and is proud to support local communities. As the business continues to evolve, Aurora Energy’s focus is on developing its internal capability together with leveraging technology and innovation in order to deliver its strategic objectives. About the roleAurora has a number of opportunities for outstanding Customer Service Advisors to join our Hobart team. As one of our highly valued Customer Service Advisors, you are responsible for assisting customers with a variety of calls and enquiries in a dynamic and fast paced work environment. The Customer Service Advisor opportunities are initially offered on a casual basis. About YouTo be considered as a Customer Service Advisor, you will have previous experience in a call centre and demonstrated passion for delivering excellent customer service. You approach customer conversations with a willing ‘can do’ attitude and excel at aligning customer needs with our product suite delivering an exceptional customer experience every time. You will have strong computer skills, the ability to ensure accurate data entry into our information systems as well as the proven ability to meet is essential for success in this exciting role! What’s on offer?Monday to Friday shifts between 8am and 6pm (no weekend work)Minimum 20 hours per week with a maximum 37.5 hours per weekRostered coverage issued 2 weeks in advance A supportive team environmentFlexible working arrangements between our office and remote Training and professional developmentExcellent work/life balance How to applyIf you believe you have the right experience and the right attitude, we want to hear from you! Please submit your application, which must include a cover letter addressing how your skills and experience add value to the Customer Service Advisor role, together with an up to date resume by 9am Wednesday 21st April 2021. Key dates for applicants:Applications close 9am Wednesday 21st April 2021. Please note, any applications without a cover letter; or received after this date will not be considered.Assessment sessions – Tuesday 27th & Wednesday 28th of April 2021. To be considered for these roles you must be available to attend a session on either day.Commencement date – Monday 17th May 2021 and will be subject to a satisfactory National Police History Check and two business reference checks. As our deliverables are time critical, we ask all applicants to only submit an application if you are available to comply with the above mentioned dates. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the companyAurora Energy’s vision is to reimagine Tasmanian's energy experience, and our purpose is to proactively deliver practical energy solutions for all Tasmanian's. We have a passion for making a difference to the Tasmanian community and we are committed to a sustainable energy future for Tasmania. As a 100% Tasmanian Energy retailer, Aurora Energy is committed to delivering customer experience that exceeds expectations and is proud to support local communities. As the business continues to evolve, Aurora Energy’s focus is on developing its internal capability together with leveraging technology and innovation in order to deliver its strategic objectives. About the roleAurora has a number of opportunities for outstanding Customer Service Advisors to join our Hobart team. As one of our highly valued Customer Service Advisors, you are responsible for assisting customers with a variety of calls and enquiries in a dynamic and fast paced work environment. The Customer Service Advisor opportunities are initially offered on a casual basis. About YouTo be considered as a Customer Service Advisor, you will have previous experience in a call centre and demonstrated passion for delivering excellent customer service. You approach customer conversations with a willing ‘can do’ attitude and excel at aligning customer needs with our product suite delivering an exceptional customer experience every time. You will have strong computer skills, the ability to ensure accurate data entry into our information systems as well as the proven ability to meet is essential for success in this exciting role! What’s on offer?Monday to Friday shifts between 8am and 6pm (no weekend work)Minimum 20 hours per week with a maximum 37.5 hours per weekRostered coverage issued 2 weeks in advance A supportive team environmentFlexible working arrangements between our office and remote Training and professional developmentExcellent work/life balance How to applyIf you believe you have the right experience and the right attitude, we want to hear from you! Please submit your application, which must include a cover letter addressing how your skills and experience add value to the Customer Service Advisor role, together with an up to date resume by 9am Wednesday 21st April 2021. Key dates for applicants:Applications close 9am Wednesday 21st April 2021. Please note, any applications without a cover letter; or received after this date will not be considered.Assessment sessions – Tuesday 27th & Wednesday 28th of April 2021. To be considered for these roles you must be available to attend a session on either day.Commencement date – Monday 17th May 2021 and will be subject to a satisfactory National Police History Check and two business reference checks. As our deliverables are time critical, we ask all applicants to only submit an application if you are available to comply with the above mentioned dates. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • AU$28.00 - AU$29.00, per hour, plus super
        • full-time
        The Company This is an exciting opportunity for customer centric professionals to join a big 4 bank in their Business Banking support team. You will provide an excellent service to SME business owners by assisting them with product support and general enquiries. The RoleYou will be part of a team that is extremely hard working, outcome focused and rewards those who excel in their role. This role is a Monday - Friday role, on a rotating roster between 7am - 7pm. Some of the duties include:Providing a high level of customer service to business banking customers over the phoneUpdate and maintain customer records Provide updates to customers on their accountsUse problem solving skills and ask questions to understand their business goals Handle any outbound follow up calls as required Benefits to you:Friendly, collaborative team Free on-site parking, close to bus stopsDetailed training and supportPotential to go permanent Develop your career in the banking industryYour profile will demonstrate:Customer service / call centre experience Ability to pick up new systems quickly (tech savvy)Professional communication skills both written and verbalAbility to multi-task and thrive in a busy, structured environmentA passion for the banking industryNext Steps:If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        The Company This is an exciting opportunity for customer centric professionals to join a big 4 bank in their Business Banking support team. You will provide an excellent service to SME business owners by assisting them with product support and general enquiries. The RoleYou will be part of a team that is extremely hard working, outcome focused and rewards those who excel in their role. This role is a Monday - Friday role, on a rotating roster between 7am - 7pm. Some of the duties include:Providing a high level of customer service to business banking customers over the phoneUpdate and maintain customer records Provide updates to customers on their accountsUse problem solving skills and ask questions to understand their business goals Handle any outbound follow up calls as required Benefits to you:Friendly, collaborative team Free on-site parking, close to bus stopsDetailed training and supportPotential to go permanent Develop your career in the banking industryYour profile will demonstrate:Customer service / call centre experience Ability to pick up new systems quickly (tech savvy)Professional communication skills both written and verbalAbility to multi-task and thrive in a busy, structured environmentA passion for the banking industryNext Steps:If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • brisbane, queensland
        • permanent
        • full-time
        Brisbane CBD Location - Close to Public Transport$23.50 per hour + superExposure to a Federal Government departmentRandstad is working exclusively with our valued client Concentrix on a large scale volume project to assist a large Federal Government client. This is an exciting opportunity for people to get exposure working alongside a large Federal Government department. If you are looking to further your career then look no further than this role where you will work for a global organisation and gain exposure to working for a high profile Federal Government client! There are multiple permanent positions available, with interviews being held over the next 2 weeks. SKILLS Answer inbound calls from the Australian public and handle their enquiriesManage customer expectations ensuring customers get the appropriate support.Work in a team environment and support continuous improvement of services provided by the clientAbility to investigate and confident making decisions on customer queries & requestsUpdate customers documentation and records with a high level of accuracyBENEFITS Long term, stable & reliable full time employment with a growing global business4 weeks paid full time training before you hit the phones on the 5th WeekHours between 7:00am to 8:00pm Mon - Fri (NO WEEKENDS)Progression opportunities are availableReward for performance & tenure within the businessSoft introduction to KPI's & expectations of the roleCBD location, across from Central Station$22.50 per hour + superOngoing training & support offered to all employeesCULTURE We are fanatical about our clients & staffWe invest in the future & celebrate diversityWe believe in a positive & collaborative working environmentWhat are you waiting for? To be part of this amazing opportunity please submit your resume today & be ready for a life changing experience with Concentrix! Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks. We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Brisbane CBD Location - Close to Public Transport$23.50 per hour + superExposure to a Federal Government departmentRandstad is working exclusively with our valued client Concentrix on a large scale volume project to assist a large Federal Government client. This is an exciting opportunity for people to get exposure working alongside a large Federal Government department. If you are looking to further your career then look no further than this role where you will work for a global organisation and gain exposure to working for a high profile Federal Government client! There are multiple permanent positions available, with interviews being held over the next 2 weeks. SKILLS Answer inbound calls from the Australian public and handle their enquiriesManage customer expectations ensuring customers get the appropriate support.Work in a team environment and support continuous improvement of services provided by the clientAbility to investigate and confident making decisions on customer queries & requestsUpdate customers documentation and records with a high level of accuracyBENEFITS Long term, stable & reliable full time employment with a growing global business4 weeks paid full time training before you hit the phones on the 5th WeekHours between 7:00am to 8:00pm Mon - Fri (NO WEEKENDS)Progression opportunities are availableReward for performance & tenure within the businessSoft introduction to KPI's & expectations of the roleCBD location, across from Central Station$22.50 per hour + superOngoing training & support offered to all employeesCULTURE We are fanatical about our clients & staffWe invest in the future & celebrate diversityWe believe in a positive & collaborative working environmentWhat are you waiting for? To be part of this amazing opportunity please submit your resume today & be ready for a life changing experience with Concentrix! Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks. We welcome and encourage diversity in our workforce and adhere to best practice equal employment opportunity principles in all aspects of our recruitment and our ways of working. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • parramatta, new south wales
        • contract
        • AU$30.00 - AU$30.00, per hour, super
        • full-time
        Customer Service Representative Work within a fantastic state government organisation answering inbound calls from members of the public.3 months + contractParramatta location$30 per hour + super The RoleThis is a great opportunity to work for a state government organisation that prides themselves on their customer service to the public. You will be answering inbound calls from members of the public in regards to a new scheme the NSW Government has launched - Dine & Discover. This scheme supports dining, arts and tourism businesses, encouraging the community to get out and about. Every NSW resident aged 18 and over will be eligible for four $25 vouchers worth $100 in total. The vouchers can be used at participating NSW businesses who are registered as COVID Safe.This recruit is for multiple positions with the contracts starting 9th April 2021 for 3 months with the possibility of extension. The office is based in Parramatta, close to the train stationPlease note: Your hours of working will be 7 hours a day, 35 hours a week on a rotating roster Monday – Friday 7am - 7pm. You will need to be flexible to be able to work the different shifts required. The candidateYou as the successful person will be experienced working in a customer service or call centre role and will be able to demonstrate the following:Great communication skillsAbility to work towards KPIsProvide high level customer serviceExperience working in a call centre environment Successful candidates will be required to undergo a national police check. The BenefitsRandstad is the largest HR and recruitment services company in the world and we pride ourselves on our outstanding customer care. In return for your hard work and commitment to this role, you will receive some fantastic benefits. Such as access to our health and wellbeing programs including a free Employer Assistance Program service as well as exclusive access to our benefits platform where you can receive discounts across large retail stores.If you possess the above skills and attributes, then click apply now! Please note, only successful applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Customer Service Representative Work within a fantastic state government organisation answering inbound calls from members of the public.3 months + contractParramatta location$30 per hour + super The RoleThis is a great opportunity to work for a state government organisation that prides themselves on their customer service to the public. You will be answering inbound calls from members of the public in regards to a new scheme the NSW Government has launched - Dine & Discover. This scheme supports dining, arts and tourism businesses, encouraging the community to get out and about. Every NSW resident aged 18 and over will be eligible for four $25 vouchers worth $100 in total. The vouchers can be used at participating NSW businesses who are registered as COVID Safe.This recruit is for multiple positions with the contracts starting 9th April 2021 for 3 months with the possibility of extension. The office is based in Parramatta, close to the train stationPlease note: Your hours of working will be 7 hours a day, 35 hours a week on a rotating roster Monday – Friday 7am - 7pm. You will need to be flexible to be able to work the different shifts required. The candidateYou as the successful person will be experienced working in a customer service or call centre role and will be able to demonstrate the following:Great communication skillsAbility to work towards KPIsProvide high level customer serviceExperience working in a call centre environment Successful candidates will be required to undergo a national police check. The BenefitsRandstad is the largest HR and recruitment services company in the world and we pride ourselves on our outstanding customer care. In return for your hard work and commitment to this role, you will receive some fantastic benefits. Such as access to our health and wellbeing programs including a free Employer Assistance Program service as well as exclusive access to our benefits platform where you can receive discounts across large retail stores.If you possess the above skills and attributes, then click apply now! Please note, only successful applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • port macquarie, new south wales
        • contract
        • full-time
        Port Macquarie city centreFull time temporary assignment with a leading State Government Education provider$30.50 per hour plus super - Role through to June 30 at this stage Randstad has partnered with a leading State Government Education provider to source multiple Contact Centre operators to join their team. This team is focused on providing an excellent customer experience on each and every call and operative in a team focused collaborative environment. As a contact centre representative, you will be responsible for making outbound phone calls to an existing customer base to assist future students to progress in their enrollment. We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either contact centre, hospitality or retail.Experience with computer systems/programs Must be able to articulate how you apply the following values in everyday situations for interview: Collaboration, integrity, customer centricity, excellenceIN ORDER TO PROGRESSYou must be able to clear a police check You must have a working with children check application in progress as a minimum How to applyPlease submit your resume (in word format) by clicking ‘Apply Now'. Only shortlisted candidates will be contacted.For more information, you can contact Randstad on (02) 4032 7350.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Port Macquarie city centreFull time temporary assignment with a leading State Government Education provider$30.50 per hour plus super - Role through to June 30 at this stage Randstad has partnered with a leading State Government Education provider to source multiple Contact Centre operators to join their team. This team is focused on providing an excellent customer experience on each and every call and operative in a team focused collaborative environment. As a contact centre representative, you will be responsible for making outbound phone calls to an existing customer base to assist future students to progress in their enrollment. We’re looking for self motivated high performing individuals to contribute to team success. In addition, you will possess:High attention to detailExcellent written and verbal communication skillsDemonstrated ability to prioritise tasksDemonstrated ability working in a high volume environment, either contact centre, hospitality or retail.Experience with computer systems/programs Must be able to articulate how you apply the following values in everyday situations for interview: Collaboration, integrity, customer centricity, excellenceIN ORDER TO PROGRESSYou must be able to clear a police check You must have a working with children check application in progress as a minimum How to applyPlease submit your resume (in word format) by clicking ‘Apply Now'. Only shortlisted candidates will be contacted.For more information, you can contact Randstad on (02) 4032 7350.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • geelong, victoria
        • contract
        • AU$30.00 - AU$30.00, per hour, plus superannuation
        • full-time
        We are seeking customer service operators to answer inbound initial phone calls to support a busy Government Customer Service Team. The role is offered on a Temporary contract up to 6 months. The role:- - customer service- inbound calls - initial phone calls - ASAP start - government sector Your skiills:- - Experience delivering exceptional customer service in a busy environment- Previous experience of working in a high-volume call centre environment would be highly regarded- Strong problem-solving skills- Contact Centre Experience Please contact Randstad Geelong today for a confidential chat on 03 9590 3311 or email your cv to sarah.lowes-fernando@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        We are seeking customer service operators to answer inbound initial phone calls to support a busy Government Customer Service Team. The role is offered on a Temporary contract up to 6 months. The role:- - customer service- inbound calls - initial phone calls - ASAP start - government sector Your skiills:- - Experience delivering exceptional customer service in a busy environment- Previous experience of working in a high-volume call centre environment would be highly regarded- Strong problem-solving skills- Contact Centre Experience Please contact Randstad Geelong today for a confidential chat on 03 9590 3311 or email your cv to sarah.lowes-fernando@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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