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    • gold coast, queensland
    • permanent
    • AU$22.86 - AU$22.86, per hour, plus super
    • full-time
    Your New CompanyAward winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers. Due to growth in the business the opportunity has arised to work with an energetic and supportive team to provide outstanding customer service to banking customers. Your new company offers full paid training, a $1000 sign on bonus plus further monthly incentives.Your New PositionRespond to all customer enquiries and engage with customers effectivelyHandle all inbound calls with empathy and solutions to resolve problemsInvestigate all queriesAssist customers with utilising digital productsPrioritise and exceed KPI targets in fast paced environments.Your Skills and ExperiencePassionate about customer service and ability to demonstrate empathyComfortably work and meet targets in fast paced environmentsAbility to undertake multiple tasks whilst actively listening to resolve customer needsPrevious customer service experience (in any industry)Excellent verbal and written communication to engage and build relationshipsEnergetic and willingness to achieve results.What is on OfferCompetitive Salary PackageFun team and working environmentFull time roster (7am-12am)Be part of a diverse and supportive working environment.All candidates for this role must be over 18, Australian residents and happy to undergo the relevant pre employment checks. Please apply now by clicking apply or email Alexandria Howes - alexandria.howes@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New CompanyAward winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers. Due to growth in the business the opportunity has arised to work with an energetic and supportive team to provide outstanding customer service to banking customers. Your new company offers full paid training, a $1000 sign on bonus plus further monthly incentives.Your New PositionRespond to all customer enquiries and engage with customers effectivelyHandle all inbound calls with empathy and solutions to resolve problemsInvestigate all queriesAssist customers with utilising digital productsPrioritise and exceed KPI targets in fast paced environments.Your Skills and ExperiencePassionate about customer service and ability to demonstrate empathyComfortably work and meet targets in fast paced environmentsAbility to undertake multiple tasks whilst actively listening to resolve customer needsPrevious customer service experience (in any industry)Excellent verbal and written communication to engage and build relationshipsEnergetic and willingness to achieve results.What is on OfferCompetitive Salary PackageFun team and working environmentFull time roster (7am-12am)Be part of a diverse and supportive working environment.All candidates for this role must be over 18, Australian residents and happy to undergo the relevant pre employment checks. Please apply now by clicking apply or email Alexandria Howes - alexandria.howes@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Randstad are currently pipelining for call centre professionals for temporary contracts with well known government departments. We are seeking candidates who are open to temporary opportunities. You will be eager to learn, highly resilient and be adaptable! We are seeking candidates from a customer service background that has at least one year of call centre experience. If you are looking to advance your skills within a government department then look no further. You will have great communication skills and want to go above and beyond for your customers. You will be open to receiving coaching that will develop your skills further, whilst you work as a part of great team cultures. You will be responsible for achieving customer satisfaction on every call. Key Responsibilities: Taking high volume inbound calls Have an understanding of Legislation and Policies Assist customers with their general enquiries Provide customers with optimal customer service including quality and timely decisions What's in it for you?Work for a State Government Department3 -6 month contacts with the possibility of extension or permanency Monday - Friday rotating roster with NO weekend work Hourly rate of $41.31 per hour Exceptional training and support Highly desirable:Experience in customer service - call centre desirableAbility to interpret legislation Intermediate computer literacy and high attention to detailStrong communication and written skills Previous government experience If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently pipelining for call centre professionals for temporary contracts with well known government departments. We are seeking candidates who are open to temporary opportunities. You will be eager to learn, highly resilient and be adaptable! We are seeking candidates from a customer service background that has at least one year of call centre experience. If you are looking to advance your skills within a government department then look no further. You will have great communication skills and want to go above and beyond for your customers. You will be open to receiving coaching that will develop your skills further, whilst you work as a part of great team cultures. You will be responsible for achieving customer satisfaction on every call. Key Responsibilities: Taking high volume inbound calls Have an understanding of Legislation and Policies Assist customers with their general enquiries Provide customers with optimal customer service including quality and timely decisions What's in it for you?Work for a State Government Department3 -6 month contacts with the possibility of extension or permanency Monday - Friday rotating roster with NO weekend work Hourly rate of $41.31 per hour Exceptional training and support Highly desirable:Experience in customer service - call centre desirableAbility to interpret legislation Intermediate computer literacy and high attention to detailStrong communication and written skills Previous government experience If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • contract
    • AU$60 - AU$60,000 per year
    • full-time
    Southside location - Eight Mile PlainsParking available on siteContracts to start in AugustFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsParking available on siteContracts to start in AugustFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • contract
    • AU$31.94 - AU$32.94, per hour, ability to WFH, parking onsite
    • full-time
    Your new role: Our client has a strong focus on creating a fantastic team environment where staff are treated like family rather than just a number. Hard work is rewarded with monthly awards and a dedicated day to health is available to all staff, hello massages while you work! They believe looking after their staff will translate into excellent customer service!You will be the first point of contact for any customer enquries or issues. These inbound customer enquiries are handled via phone and email. There will also be an element of outbound calls, speaking with internal/external stakeholders to resolve queries/needs and indetify upsell and cross sell oppurtunities. Your new responsibilities:Customer support via phone and email to meet monthly objectivesLiase with other departments of the business to provide customers with accurate and reliable information regarding their account and service levelsBe proactive in assisting other memebers of the team in delivery of workHandle customer issues and feedbackIdentify new business oppurtunities and promote value added services to customerGeneral administration duties About you:The successful candidate for this role will be a team player and have expereince within a call centre environment, retail, banking or travel. Have great resilience, drive and problem solving skills with a positive and a can do attitude. You will have: Proven experience providing quality customer service, excellent phone manner Strong administration skills with a broad understanding of office procedures Effective communication skills, both written and verbalGreat computer skills including Microsoft OfficeExperience with invoicing and credit enquiriesStrong attention to detail and analytical skillsHigh level Data Entry skillsA sense of urgency and flexibility, strong organisation/time management including prioritising tasks A great attitude with enthusiasm and energy If this role sounds like you, please apply via SEEK apply now button or email your CV and Cover Letter to siobhan.kay@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new role: Our client has a strong focus on creating a fantastic team environment where staff are treated like family rather than just a number. Hard work is rewarded with monthly awards and a dedicated day to health is available to all staff, hello massages while you work! They believe looking after their staff will translate into excellent customer service!You will be the first point of contact for any customer enquries or issues. These inbound customer enquiries are handled via phone and email. There will also be an element of outbound calls, speaking with internal/external stakeholders to resolve queries/needs and indetify upsell and cross sell oppurtunities. Your new responsibilities:Customer support via phone and email to meet monthly objectivesLiase with other departments of the business to provide customers with accurate and reliable information regarding their account and service levelsBe proactive in assisting other memebers of the team in delivery of workHandle customer issues and feedbackIdentify new business oppurtunities and promote value added services to customerGeneral administration duties About you:The successful candidate for this role will be a team player and have expereince within a call centre environment, retail, banking or travel. Have great resilience, drive and problem solving skills with a positive and a can do attitude. You will have: Proven experience providing quality customer service, excellent phone manner Strong administration skills with a broad understanding of office procedures Effective communication skills, both written and verbalGreat computer skills including Microsoft OfficeExperience with invoicing and credit enquiriesStrong attention to detail and analytical skillsHigh level Data Entry skillsA sense of urgency and flexibility, strong organisation/time management including prioritising tasks A great attitude with enthusiasm and energy If this role sounds like you, please apply via SEEK apply now button or email your CV and Cover Letter to siobhan.kay@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • AU$26.00 - AU$30.00, per hour, Opportunity to go permanent!
    • full-time
    Parking on-siteHousehold nameHourly Rate + Super + Commission $$ The Opportunity We are excited to be partnering with this nationwide established brand. With different sites across Brisbane, our client looks after residential and commercial sectors and is now seeking an Outbound call centre operator to join their growing team in the southern suburbs of Brisbane The Role This is an excellent opportunity for a self-starter with a can-do attitude to support their team. You will provide exceptional customer service to new and pre-existing customers in an on going basis Monday to Friday. This role will involve: Renewing customers annual serviceWarm outbound sales callsObtaining and entering accurately customers informationScheduling jobs into their booking systemAchieving daily KPI’sThe Like Mind Proven track record in a customer service environmentSound influencing, negotiation and interpersonal skillsThe ability to work at a fast pace while maintaining attention to detailThe ability to work autonomously and within a teamA high level of Computer literacy (Microsoft Office suite)If you have the passion and drive for sales and are not scared to pick up the phone and make the call, please don’t hesitate to contact our Business support team at Randstad. Please click on the ‘Apply’ button to be considered for this amazing opportunity and don’t miss out on this amazing opportunity. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Parking on-siteHousehold nameHourly Rate + Super + Commission $$ The Opportunity We are excited to be partnering with this nationwide established brand. With different sites across Brisbane, our client looks after residential and commercial sectors and is now seeking an Outbound call centre operator to join their growing team in the southern suburbs of Brisbane The Role This is an excellent opportunity for a self-starter with a can-do attitude to support their team. You will provide exceptional customer service to new and pre-existing customers in an on going basis Monday to Friday. This role will involve: Renewing customers annual serviceWarm outbound sales callsObtaining and entering accurately customers informationScheduling jobs into their booking systemAchieving daily KPI’sThe Like Mind Proven track record in a customer service environmentSound influencing, negotiation and interpersonal skillsThe ability to work at a fast pace while maintaining attention to detailThe ability to work autonomously and within a teamA high level of Computer literacy (Microsoft Office suite)If you have the passion and drive for sales and are not scared to pick up the phone and make the call, please don’t hesitate to contact our Business support team at Randstad. Please click on the ‘Apply’ button to be considered for this amazing opportunity and don’t miss out on this amazing opportunity. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • full-time
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced professional who wants to join a growing Federal Government department as a Team Manager in a call centre environment.Our client provides support to job seekers participating in Online Employment Services. We are looking for enthusiastic experienced Team Managers who have previous management experience in call centres. Requirements of the role:Lead and coach a team of 15+ staffDeliver a range of governance required by the department Implement various reporting processesManage the operational aspects of the divisionContribute to program designLead projects and produce written briefsGather intelligence and analyse data Lead various quality assurance tasksAbout you:Must have 3+ years of experience in a similar roleMust have proven previous experience in a leadership role Be able to interpret, explain and apply legislation and frameworksThe ability to be agile and flexible in an ambiguous environmentStrong analytical skillsBe able to convey complex informationMust have previous experience resolving complex issue Police check is highly desirable About your new role:Monday to Friday; 8:00am - 5:30pm$51.00 per hour + superBrisbane CBD locationIf you are looking for a new Federal Government opportunity and this role sounds like the role for you, please apply now. If you would like to have a confidential discussion then please email Jodie on jodie.balderson@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced professional who wants to join a growing Federal Government department as a Team Manager in a call centre environment.Our client provides support to job seekers participating in Online Employment Services. We are looking for enthusiastic experienced Team Managers who have previous management experience in call centres. Requirements of the role:Lead and coach a team of 15+ staffDeliver a range of governance required by the department Implement various reporting processesManage the operational aspects of the divisionContribute to program designLead projects and produce written briefsGather intelligence and analyse data Lead various quality assurance tasksAbout you:Must have 3+ years of experience in a similar roleMust have proven previous experience in a leadership role Be able to interpret, explain and apply legislation and frameworksThe ability to be agile and flexible in an ambiguous environmentStrong analytical skillsBe able to convey complex informationMust have previous experience resolving complex issue Police check is highly desirable About your new role:Monday to Friday; 8:00am - 5:30pm$51.00 per hour + superBrisbane CBD locationIf you are looking for a new Federal Government opportunity and this role sounds like the role for you, please apply now. If you would like to have a confidential discussion then please email Jodie on jodie.balderson@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • AU$50,000 - AU$60,000, per year, work part time for a big 4 bank, great opportunity for uni students!
    • part-time
    Randstad are currently recruiting for candidates with a passion for customer service for an exciting contract opportunity with one of Australia's leading banks.Bank TellerCasual part time opportunity19 to 40 hours a week$32 per hour + super Mon to Fri - (some weekend work may be involved, penalty rates will apply) You will be required to work across the Metro North West region including the following locations Ashgrove, Inala, Aspley, Toombul, Ipswich, Hamilton, Kenmore, Mount Ommaney, Redbank Plaza, Forest Lake, Brookside, New Farm, Indooroopilly, Chermside, Geebung. For this reason a car and license is required. This can be an amazing opportunity for university students, returning to work parents and candidates from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture and work life balance. The Role?- You will be the first point of contact for branch based customers and will be there to support and advise customers on tailored solutions based on their needs.- Handling everyday banking conversations and transactions- Determining individual banking and lending needs and connecting them with in branch Personal Bankers and Mortgage Lenders- Provide customers with optimal customer service including quality and timely decisions About you? Is previous banking experience absolutely essential ? The answer is no! training will be provided on the job and via online modules.Our client will support you and can teach you the banking side of things however candidates with previous banking experience are definitely encouraged to apply.Highly desirable candidates will;Have a passion for customer service and helpingBe very resilient and able to take directionBe open and eager to learn new process and new systemsHow to be successful? If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAPAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently recruiting for candidates with a passion for customer service for an exciting contract opportunity with one of Australia's leading banks.Bank TellerCasual part time opportunity19 to 40 hours a week$32 per hour + super Mon to Fri - (some weekend work may be involved, penalty rates will apply) You will be required to work across the Metro North West region including the following locations Ashgrove, Inala, Aspley, Toombul, Ipswich, Hamilton, Kenmore, Mount Ommaney, Redbank Plaza, Forest Lake, Brookside, New Farm, Indooroopilly, Chermside, Geebung. For this reason a car and license is required. This can be an amazing opportunity for university students, returning to work parents and candidates from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture and work life balance. The Role?- You will be the first point of contact for branch based customers and will be there to support and advise customers on tailored solutions based on their needs.- Handling everyday banking conversations and transactions- Determining individual banking and lending needs and connecting them with in branch Personal Bankers and Mortgage Lenders- Provide customers with optimal customer service including quality and timely decisions About you? Is previous banking experience absolutely essential ? The answer is no! training will be provided on the job and via online modules.Our client will support you and can teach you the banking side of things however candidates with previous banking experience are definitely encouraged to apply.Highly desirable candidates will;Have a passion for customer service and helpingBe very resilient and able to take directionBe open and eager to learn new process and new systemsHow to be successful? If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAPAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • contract
    • AU$36.00 - AU$36.00, per hour, + 10% superannuation
    • full-time
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced contact centre professional who wants to join a growing Federal Government department as a Customer Service Officer.The Customer Service Officer is the front line of customer service for jobseekers and members of the public facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government programmes. Main Duties of a Customer Service Officer:Monday to Friday 9am to 5pm, full time positionMonday to Friday 10am to 2pm, part time position High Volume inbound calls Resolve enquiries which require investigation and analysisManage enquiries via telephone, email and written correspondencePrepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skillsHighly developed written and oral communicationNegotiation and liaison skillsYou must be an Australian Citizen to applyWhat you’ll receiveStep into working in the federal governmentAbility to work as a member of a virtual team, contribute ideas and demonstrate initiative and flexibility.Attractive hourly rate6 month contract with possibility of extension for the right candidateFlexibility to work part timeDedicated Randstad consultant Please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are excited to be recruiting for our valued client who are on the lookout for an experienced contact centre professional who wants to join a growing Federal Government department as a Customer Service Officer.The Customer Service Officer is the front line of customer service for jobseekers and members of the public facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance on government programmes. Main Duties of a Customer Service Officer:Monday to Friday 9am to 5pm, full time positionMonday to Friday 10am to 2pm, part time position High Volume inbound calls Resolve enquiries which require investigation and analysisManage enquiries via telephone, email and written correspondencePrepare correspondence and documentation including written responses to customers on routine matters.We are looking for candidates with experience who have:Candidates with experience in an inbound or outbound contact centre positionExperience handling complex calls and enquiriesThe ability to work in a fast paced environment with efficient organisational skillsHighly developed written and oral communicationNegotiation and liaison skillsYou must be an Australian Citizen to applyWhat you’ll receiveStep into working in the federal governmentAbility to work as a member of a virtual team, contribute ideas and demonstrate initiative and flexibility.Attractive hourly rate6 month contract with possibility of extension for the right candidateFlexibility to work part timeDedicated Randstad consultant Please click apply now and upload your most recent resume.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • contract
    • AU$60 - AU$60,000 per year
    • full-time
    Southside location - Eight Mile PlainsParking available on siteContracts to start in JulyFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key Accountabilities Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you? Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable: Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsParking available on siteContracts to start in JulyFull time roles, $29+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Key Accountabilities Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you? Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable: Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • full-time
    Randstad are proud to have recently partnered with a newly established Energy company, ReAmped Energy. ReAmped Energy is an independent electricity provider who looks to rethink the electricity market across Australia. They are known for their excellent customer service and customer satisfaction. ReAmped Energy is Australia’s fastest growing energy company. Instead of call centres ReAmped Energy offers a fast online chat service which is better than being on hold! Randstad are seeking multiple customer experience specialists for a 3 month contract based within the Brisbane CBD. In this role you will be responsible for answering customer queries through different platforms such as phone, web chat, social media and email. About the role: 3 month contract with the potential opportunity to go permanent. $28.53 per hour + superSupport the business strategies, plans and proceduresEnsure set goals for performance and growth are achievedPromote company culture and vision and valuesSupport all segments in answering customer enquiries via email, calls and social mediaLive chat cover, including weekendsPartake in regular coaching and trainingEnsure regulatory and legal compliance is adhered toAdhere to KPI’sRespond promptly to customer queriesResolve customer complaintsAbout you:2+ years complaint management experience3+ years customer service experienceGood understanding of legal regulatoryExcellent interpersonal skillsExcellent written and verbal communication skillsGood time management and organisational skillsAbility to work autonomouslyTeam playerPeople personReAmped Energy is looking for outstanding customer experience specialists who are not just counted as a number but want to be a part of a great team culture. If you are looking for a career within the Energy Industry this could be the opportunity for you. Please apply with your resume attached! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are proud to have recently partnered with a newly established Energy company, ReAmped Energy. ReAmped Energy is an independent electricity provider who looks to rethink the electricity market across Australia. They are known for their excellent customer service and customer satisfaction. ReAmped Energy is Australia’s fastest growing energy company. Instead of call centres ReAmped Energy offers a fast online chat service which is better than being on hold! Randstad are seeking multiple customer experience specialists for a 3 month contract based within the Brisbane CBD. In this role you will be responsible for answering customer queries through different platforms such as phone, web chat, social media and email. About the role: 3 month contract with the potential opportunity to go permanent. $28.53 per hour + superSupport the business strategies, plans and proceduresEnsure set goals for performance and growth are achievedPromote company culture and vision and valuesSupport all segments in answering customer enquiries via email, calls and social mediaLive chat cover, including weekendsPartake in regular coaching and trainingEnsure regulatory and legal compliance is adhered toAdhere to KPI’sRespond promptly to customer queriesResolve customer complaintsAbout you:2+ years complaint management experience3+ years customer service experienceGood understanding of legal regulatoryExcellent interpersonal skillsExcellent written and verbal communication skillsGood time management and organisational skillsAbility to work autonomouslyTeam playerPeople personReAmped Energy is looking for outstanding customer experience specialists who are not just counted as a number but want to be a part of a great team culture. If you are looking for a career within the Energy Industry this could be the opportunity for you. Please apply with your resume attached! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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