thank you for subscribing to your personalised job alerts.

    14 jobs found in victoria

    filter2
    • specialism1
      working in
      show 14 jobs
      clear filter
    • location1
      location & range
        show 14 jobs
        clear filter
      • sector
        sector
        show 14 jobs
        clear filter
      • job types
        job types
        show 14 jobs
        clear filter
      • salary
        salary
        show 14 jobs
        clear filter
      clear all
        • melbourne, victoria
        • permanent
        • full-time
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at a full-time capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledge The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at a full-time capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledge The ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • full-time
        Randstad is currently recruiting multiple customer service roles to join a high performing call centre based in the CBD. Our client is an online food delivery company, connecting great food with customers. You will be expected to work between the hours of 9:00am - 5:00pm, Monday to Friday for a min 3 month contract, at a salary of $50K + super + commission.This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! Your duties include (but not limited to)Outbound Sales focus - Achieve 3 sales per dayQuick learner who is able to pick up systems and product knowledgeSufficient service to customer inquiries and requestsAssist team in achieving budgets and maximise profitabilityTo be considered for this role you must have:Previous experience in a call centre or outbound customer service roleStrong communication skillsSelf motivated ResilientExcellent written and verbal communication skillsTeam playerIf you believe you are the right fit for this exciting opportunity, hit the APPLY button now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad is currently recruiting multiple customer service roles to join a high performing call centre based in the CBD. Our client is an online food delivery company, connecting great food with customers. You will be expected to work between the hours of 9:00am - 5:00pm, Monday to Friday for a min 3 month contract, at a salary of $50K + super + commission.This opportunity will suit someone who is passionate about customer service and wants to be a part of an energetic team in a competitive environment! Your duties include (but not limited to)Outbound Sales focus - Achieve 3 sales per dayQuick learner who is able to pick up systems and product knowledgeSufficient service to customer inquiries and requestsAssist team in achieving budgets and maximise profitabilityTo be considered for this role you must have:Previous experience in a call centre or outbound customer service roleStrong communication skillsSelf motivated ResilientExcellent written and verbal communication skillsTeam playerIf you believe you are the right fit for this exciting opportunity, hit the APPLY button now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$25.00 - AU$29.00 per hour
        • full-time
        Company Overview Due to business growth multiple opportunities have arisen to join an industry leader within the financial service sector across insurance. Day to day this role will see you working as part of a supportive innovative team delivering a superior service to members, advisers and internal stakeholders. Key ResponsibilitiesHandle inbound calls from members and Advisers Provide detailed product knowledge Provide updates on any current claimsAction member requests Update and maintain customer recordsLiaise with Advisors and clients to fulfil service and processing requests within SLA’sProvide a superior service to customers Key Requirements Previous experience working within customer service Previous experience working within banking or financial services or a call centre will be highly regardedAvailable to work Monday - Friday on a roster between 8.30am - 6pm Strong interest to build a career within the finance sector Excellent written and verbal communication skillsA passion for going above and beyond for members To Apply If this sounds like an opportunity you are interested in and you meet the above criteria please follow the links to apply online. Please note due to the high volume of applications only successful candidates will called.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview Due to business growth multiple opportunities have arisen to join an industry leader within the financial service sector across insurance. Day to day this role will see you working as part of a supportive innovative team delivering a superior service to members, advisers and internal stakeholders. Key ResponsibilitiesHandle inbound calls from members and Advisers Provide detailed product knowledge Provide updates on any current claimsAction member requests Update and maintain customer recordsLiaise with Advisors and clients to fulfil service and processing requests within SLA’sProvide a superior service to customers Key Requirements Previous experience working within customer service Previous experience working within banking or financial services or a call centre will be highly regardedAvailable to work Monday - Friday on a roster between 8.30am - 6pm Strong interest to build a career within the finance sector Excellent written and verbal communication skillsA passion for going above and beyond for members To Apply If this sounds like an opportunity you are interested in and you meet the above criteria please follow the links to apply online. Please note due to the high volume of applications only successful candidates will called.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$61,000 - AU$62,000 per year
        • full-time
        Our client is a well established non for profit, private health insurance fund. They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards. Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Excellent written and verbal communication skills.Customer service focused.Great capabilities to manage demanding and high volume processes with high levels of complexity.Ability to problem complex enquiries and offer solutions in a timely manner.Highly organised and able to prioritise and coordinate demanding tasks and your workflow.Ability to use a variety of sales skills and techniques to ensure prospective leads are converted into joining members.Highly resilient and capable of learning from mistakes and set backs.Self motivated and driven.Ability to work well autonomously and in a team to achieve common goals.Strong administration skills and speedy data entry skills for processing transactions accurately.1-2 years experience working in a call centre and sales environment.Knowledge of health insurance, general insurance or financial services.Savvy and highly competent and adaptable with technology and navigation.Knowledge of health insurance, general insurance or financial services.Key Responsibilities: Record keeping of customer transactions.Responding to heavy volume inbound and outbound calls, listening and proving solutions as required.Offering the highest level of information about our products and services.Driving sales campaigns through largely inbound calls.Assisting in the retention of members.Acting as a first point of contact for our client, you will be providing excellent written and verbal communication to promote their services and engage their clients.Complaints investigated or escalated as required.Knowledge and understanding of the complexities of private health insurance.Rapport building with clients over the phone to close sales while providing exceptional service delivery.Attending to enquiries and checking information while ensuring accurate details and an excellent service is provided via strong multi tasking on demanding tasks and workflow.Ability to listen on calls and pick up key information in a fast manner.Manage and maintain databases with members and provider details.Benefits on offer: You will join a supportive work environment in which you can develop and grow your potential.Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on!Next steps: If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 19/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a well established non for profit, private health insurance fund. They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards. Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Excellent written and verbal communication skills.Customer service focused.Great capabilities to manage demanding and high volume processes with high levels of complexity.Ability to problem complex enquiries and offer solutions in a timely manner.Highly organised and able to prioritise and coordinate demanding tasks and your workflow.Ability to use a variety of sales skills and techniques to ensure prospective leads are converted into joining members.Highly resilient and capable of learning from mistakes and set backs.Self motivated and driven.Ability to work well autonomously and in a team to achieve common goals.Strong administration skills and speedy data entry skills for processing transactions accurately.1-2 years experience working in a call centre and sales environment.Knowledge of health insurance, general insurance or financial services.Savvy and highly competent and adaptable with technology and navigation.Knowledge of health insurance, general insurance or financial services.Key Responsibilities: Record keeping of customer transactions.Responding to heavy volume inbound and outbound calls, listening and proving solutions as required.Offering the highest level of information about our products and services.Driving sales campaigns through largely inbound calls.Assisting in the retention of members.Acting as a first point of contact for our client, you will be providing excellent written and verbal communication to promote their services and engage their clients.Complaints investigated or escalated as required.Knowledge and understanding of the complexities of private health insurance.Rapport building with clients over the phone to close sales while providing exceptional service delivery.Attending to enquiries and checking information while ensuring accurate details and an excellent service is provided via strong multi tasking on demanding tasks and workflow.Ability to listen on calls and pick up key information in a fast manner.Manage and maintain databases with members and provider details.Benefits on offer: You will join a supportive work environment in which you can develop and grow your potential.Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on!Next steps: If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 19/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$29.00 per hour
        • full-time
        Our client is an Australian non for profit organisation providing life changing experiences and services to over 25 million people each year! An exciting opportunity is now available to join their contact centre team, based in the CBD and we are recruiting in high volume! As a first point of contact you will be providing access to clinician services and delivering customer centric care with compassion and empathy. About you: Minimum 1 year of call centre experience.Compassionate, patient and empathetic nature who believes in helping people.Customer service oriented with a great ability to build rapport and establish relationships quickly.Excellent communication skills, both written and verbal.Outstanding phone manners.Intermediate tech skills with the ability to learn and grasp new systems and programs quickly.Highly capable of prioritising demanding tasks and multi tasking.Highly attentive to detail.Can work autonomously and as part of a team.Carry a positive attitude.Handle all data and incoming calls with care and confidentiality. Your duties: Display organisation’s core values.Liaise with community partners & external stakeholders.Customer care and relationship building.Taking calls and problem solving enquiries in a timely manner.Listening thoroughly and with care to customer calls and providing access to relevant services.What's in it for you: Fantastic onboarding and training to set you up for a great start.Joining an Australian non for profit organisation that values it's people.Mentoring and coaching for those who are passionate about personal development.Next Steps: Click "apply" and be considered for this exiciting opportunity, or get in touch directly and email me at rosalea.tsakalidis@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is an Australian non for profit organisation providing life changing experiences and services to over 25 million people each year! An exciting opportunity is now available to join their contact centre team, based in the CBD and we are recruiting in high volume! As a first point of contact you will be providing access to clinician services and delivering customer centric care with compassion and empathy. About you: Minimum 1 year of call centre experience.Compassionate, patient and empathetic nature who believes in helping people.Customer service oriented with a great ability to build rapport and establish relationships quickly.Excellent communication skills, both written and verbal.Outstanding phone manners.Intermediate tech skills with the ability to learn and grasp new systems and programs quickly.Highly capable of prioritising demanding tasks and multi tasking.Highly attentive to detail.Can work autonomously and as part of a team.Carry a positive attitude.Handle all data and incoming calls with care and confidentiality. Your duties: Display organisation’s core values.Liaise with community partners & external stakeholders.Customer care and relationship building.Taking calls and problem solving enquiries in a timely manner.Listening thoroughly and with care to customer calls and providing access to relevant services.What's in it for you: Fantastic onboarding and training to set you up for a great start.Joining an Australian non for profit organisation that values it's people.Mentoring and coaching for those who are passionate about personal development.Next Steps: Click "apply" and be considered for this exiciting opportunity, or get in touch directly and email me at rosalea.tsakalidis@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • oakleigh, victoria
        • permanent
        • AU$55,000 - AU$60,000, per year, superannuation
        • full-time
        Our client is an Australian owned and operated pharmaceutical company specialising in natural products including pharmaceuticals, nutritional supplements, household and personal care products. We are seeking a dynamic and passionate Customer Service Representative to join a rapidly growing and evolving team and business. You will play an integral role by providing excellent service to customers and becoming a true advocate for a leading brand. This is a full-time permanent opportunity working Monday to Friday, 9am-5pm. Your primary duties and responsibilities include:Receive and handle inbound calls and emails from customers in relation to products, returns, warranties etc Processing of orders into CRM including both warranty and online claimsAssisting customer queries Keeping accurate records and maintaining central filing systemWorking and liasing with various departments such as Sales, Marketing and Quality teamsGeneral administration and ad-hoc duties About you:Must have excellent written and verbal communication skills Previous experience within a customer service/call centre role Ability to work in a changing and evolving environment Passionate, driven and a self starter Ability to work within a team environment Intermediate MS office knowledge If you believe you are the right fit for this exciting and rewarding opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is an Australian owned and operated pharmaceutical company specialising in natural products including pharmaceuticals, nutritional supplements, household and personal care products. We are seeking a dynamic and passionate Customer Service Representative to join a rapidly growing and evolving team and business. You will play an integral role by providing excellent service to customers and becoming a true advocate for a leading brand. This is a full-time permanent opportunity working Monday to Friday, 9am-5pm. Your primary duties and responsibilities include:Receive and handle inbound calls and emails from customers in relation to products, returns, warranties etc Processing of orders into CRM including both warranty and online claimsAssisting customer queries Keeping accurate records and maintaining central filing systemWorking and liasing with various departments such as Sales, Marketing and Quality teamsGeneral administration and ad-hoc duties About you:Must have excellent written and verbal communication skills Previous experience within a customer service/call centre role Ability to work in a changing and evolving environment Passionate, driven and a self starter Ability to work within a team environment Intermediate MS office knowledge If you believe you are the right fit for this exciting and rewarding opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • geelong, victoria
        • permanent
        • AU$58,000 - AU$59,000 per year
        • full-time
        Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact center team. Duties will include but not limited to: Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coachingDealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically).Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes.Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the managerUphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position titleWill be involved in coaching of other staff and providing feedback to agentsImplement process improvements, writing and amending work instructions and be on the phone queue when requiredTo be considered for the role you will have: Proven experience in the utilities space specifically gas- Highly desirableA customer fist approach always looking for quick positive outcomesKnowledge of the electricity compliance and regulatory lawsExcellent communication skills both written and verbalThe ability troubleshoot difficult customer queries in a positive and timely mannerIf this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact center team. Duties will include but not limited to: Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coachingDealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically).Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes.Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the managerUphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position titleWill be involved in coaching of other staff and providing feedback to agentsImplement process improvements, writing and amending work instructions and be on the phone queue when requiredTo be considered for the role you will have: Proven experience in the utilities space specifically gas- Highly desirableA customer fist approach always looking for quick positive outcomesKnowledge of the electricity compliance and regulatory lawsExcellent communication skills both written and verbalThe ability troubleshoot difficult customer queries in a positive and timely mannerIf this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$80,000 - AU$100,000, per year, Vehicle perks and many more
        • full-time
        Full Job DescriptionThis highly successful household brand continues to lead the way in technological advancements within its industry. By joining this company, you will be part of an industry that's going through a revolution. If you want security, this is it! You will learn to think differently here. If you are change-driven and motivated, success will happen. With this new thought process, you`ll quickly utilize your previous experience to improve the performance of the collections team. As you coach and mentor the team to success you will not only develop amazing relationships, but you will impress the broader business and open doors you never thought existed. Your responsibilities will include: Improving the performance levels of a collections teamMaintaining consistent customer service Developing enhanced communication with multiple parts of the businessMentoring and supporting team members.Building a high performing team environment that has a growth mindset At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Full Job DescriptionThis highly successful household brand continues to lead the way in technological advancements within its industry. By joining this company, you will be part of an industry that's going through a revolution. If you want security, this is it! You will learn to think differently here. If you are change-driven and motivated, success will happen. With this new thought process, you`ll quickly utilize your previous experience to improve the performance of the collections team. As you coach and mentor the team to success you will not only develop amazing relationships, but you will impress the broader business and open doors you never thought existed. Your responsibilities will include: Improving the performance levels of a collections teamMaintaining consistent customer service Developing enhanced communication with multiple parts of the businessMentoring and supporting team members.Building a high performing team environment that has a growth mindset At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$25 - AU$30 per year
        • full-time
        Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$30.00 per hour
        • full-time
        This role is an inbound services position within the Business banking team with one of the Big 4 banks. The opportunity is an ongoing temp role with a view to permanency. About the candidate: - Experienced call center professional - Strong customer service background - Computer savvy and able to manage multiple systems This is an opportunity for you to start your career in Banking. There will be an extensive 4-6 weeks training for the role. Click on Apply now. Due to the volume of applications, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        This role is an inbound services position within the Business banking team with one of the Big 4 banks. The opportunity is an ongoing temp role with a view to permanency. About the candidate: - Experienced call center professional - Strong customer service background - Computer savvy and able to manage multiple systems This is an opportunity for you to start your career in Banking. There will be an extensive 4-6 weeks training for the role. Click on Apply now. Due to the volume of applications, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • AU$28.00 - AU$29.00, per hour, plus super
        • full-time
        The Company This is an exciting opportunity for customer centric professionals to join a big 4 bank in their Business Banking support team. You will provide an excellent service to SME business owners by assisting them with product support and general enquiries. The RoleYou will be part of a team that is extremely hard working, outcome focused and rewards those who excel in their role. This role is a Monday - Friday role, on a rotating roster between 7am - 7pm. Some of the duties include:Providing a high level of customer service to business banking customers over the phoneUpdate and maintain customer records Provide updates to customers on their accountsUse problem solving skills and ask questions to understand their business goals Handle any outbound follow up calls as required Benefits to you:Friendly, collaborative team Free on-site parking, close to bus stopsDetailed training and supportPotential to go permanent Develop your career in the banking industryYour profile will demonstrate:Customer service / call centre experience Ability to pick up new systems quickly (tech savvy)Professional communication skills both written and verbalAbility to multi-task and thrive in a busy, structured environmentA passion for the banking industryNext Steps:If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        The Company This is an exciting opportunity for customer centric professionals to join a big 4 bank in their Business Banking support team. You will provide an excellent service to SME business owners by assisting them with product support and general enquiries. The RoleYou will be part of a team that is extremely hard working, outcome focused and rewards those who excel in their role. This role is a Monday - Friday role, on a rotating roster between 7am - 7pm. Some of the duties include:Providing a high level of customer service to business banking customers over the phoneUpdate and maintain customer records Provide updates to customers on their accountsUse problem solving skills and ask questions to understand their business goals Handle any outbound follow up calls as required Benefits to you:Friendly, collaborative team Free on-site parking, close to bus stopsDetailed training and supportPotential to go permanent Develop your career in the banking industryYour profile will demonstrate:Customer service / call centre experience Ability to pick up new systems quickly (tech savvy)Professional communication skills both written and verbalAbility to multi-task and thrive in a busy, structured environmentA passion for the banking industryNext Steps:If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • geelong, victoria
        • contract
        • AU$30.00 - AU$30.00, per hour, plus superannuation
        • full-time
        We are seeking customer service operators to answer inbound initial phone calls to support a busy Government Customer Service Team. The role is offered on a Temporary contract up to 6 months. The role:- - customer service- inbound calls - initial phone calls - ASAP start - government sector Your skiills:- - Experience delivering exceptional customer service in a busy environment- Previous experience of working in a high-volume call centre environment would be highly regarded- Strong problem-solving skills- Contact Centre Experience Please contact Randstad Geelong today for a confidential chat on 03 9590 3311 or email your cv to sarah.lowes-fernando@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        We are seeking customer service operators to answer inbound initial phone calls to support a busy Government Customer Service Team. The role is offered on a Temporary contract up to 6 months. The role:- - customer service- inbound calls - initial phone calls - ASAP start - government sector Your skiills:- - Experience delivering exceptional customer service in a busy environment- Previous experience of working in a high-volume call centre environment would be highly regarded- Strong problem-solving skills- Contact Centre Experience Please contact Randstad Geelong today for a confidential chat on 03 9590 3311 or email your cv to sarah.lowes-fernando@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$29.00 per hour
        • full-time
        Our client is an Australian non for profit organisation providing life changing experiences and services to over 25 million people each year!An exciting opportunity is now available to join their contact centre team, based in the CBDand we are recruiting in high volume!As a first point of contact you will be providing access to clinician services and delivering customer centric care with compassion and empathy. About you:Minimum 1 year of call centre experience.Compassionate, patient and empathetic nature who believes in helping people.Customer service oriented with a great ability to build rapport and establish relationships quickly. Excellent communication skills, both written and verbal.Outstanding phone manners.Intermediate tech skills with the ability to learn and grasp new systems and programs quickly.Highly capable of prioritising demanding tasks and multi tasking.Highly attentive to detail.Can work autonomously and as part of a team.Carry a positive attitude.Handle all data and incoming calls with care and confidentiality.Your duties:Display organisation’s core values.Liaise with community partners & external stakeholders.Customer care and relationship building.Taking calls and problem solving enquiries in a timely manner.Listening thoroughly and with care to customer calls and providing access to relevant services. What's in it for you:Fantastic onboarding and training to set you up for a great start.Joining an Australian non for profit organisation that values it's people.Mentoring and coaching for those who are passionate about personal development. Next Steps:Click "apply" and be considered for this exiciting opportunity, or get in touch directly and email me atrosalea.tsakalidis@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is an Australian non for profit organisation providing life changing experiences and services to over 25 million people each year!An exciting opportunity is now available to join their contact centre team, based in the CBDand we are recruiting in high volume!As a first point of contact you will be providing access to clinician services and delivering customer centric care with compassion and empathy. About you:Minimum 1 year of call centre experience.Compassionate, patient and empathetic nature who believes in helping people.Customer service oriented with a great ability to build rapport and establish relationships quickly. Excellent communication skills, both written and verbal.Outstanding phone manners.Intermediate tech skills with the ability to learn and grasp new systems and programs quickly.Highly capable of prioritising demanding tasks and multi tasking.Highly attentive to detail.Can work autonomously and as part of a team.Carry a positive attitude.Handle all data and incoming calls with care and confidentiality.Your duties:Display organisation’s core values.Liaise with community partners & external stakeholders.Customer care and relationship building.Taking calls and problem solving enquiries in a timely manner.Listening thoroughly and with care to customer calls and providing access to relevant services. What's in it for you:Fantastic onboarding and training to set you up for a great start.Joining an Australian non for profit organisation that values it's people.Mentoring and coaching for those who are passionate about personal development. Next Steps:Click "apply" and be considered for this exiciting opportunity, or get in touch directly and email me atrosalea.tsakalidis@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • full-time
        About the Role Our client enables the scientific community to make scientific discoveries by providing access to state-of-the-art tools, services, and expertise so they can do what they do best, experiment, and engineer new solutions for today’s biggest challenges. An opportunity now exists to join this progressive and vibrant organisation as the Head of Customer Excellence ANZ. This role is pivotal in leading an existing team of 30+ tenured customer service professionals through a transformational journey focused on delivering a first-class customer experience. You will report directly to the Managing Director of ANZ and sit on the Senior Leadership Team with an ability to influence, design, and create hyper-personalised, technology-enabled solutions tailored to the client About youTertiary qualified Minimum 5 years experience in a multi-channel customer service environment, ideally within global organisations with regional reporting lines Progressive “out-of-the-box” strategic thinker, considerate of designing for a digitally transformed environment Ability to demonstrate empowering leadership and influencing capabilities with effective communication across multiple internal and external stakeholdersHigh level of attention to detailStrong problem-solving skillsStrong time management skills with the ability to manage multiple prioritiesProficiency in Customer Service TechnologiesBenefits Competitive compensation that reflects the qualifications and responsibilitiesRewarding bonuses that acknowledge outstanding work and contribution to company cultureFlexible working models designed to adapt to your priorities in life and the security of a company that is already successful for more than 300 yearsCompany retirement plansHealth & Well-Being BenefitsA platform that provides exclusive benefits and discounts for a variety of individual needsPersonalised career path that aligns with your individual ambitions, skills, and talents This organisation has sustained their mission by attracting talent who will bring courage, creativity, and curiosity. If you believe that your strengths and ambitions are aligned, please apply today! Alternatively, for a confidential discussion please call Pamela Panagopoulos at M +61 447 547 402.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the Role Our client enables the scientific community to make scientific discoveries by providing access to state-of-the-art tools, services, and expertise so they can do what they do best, experiment, and engineer new solutions for today’s biggest challenges. An opportunity now exists to join this progressive and vibrant organisation as the Head of Customer Excellence ANZ. This role is pivotal in leading an existing team of 30+ tenured customer service professionals through a transformational journey focused on delivering a first-class customer experience. You will report directly to the Managing Director of ANZ and sit on the Senior Leadership Team with an ability to influence, design, and create hyper-personalised, technology-enabled solutions tailored to the client About youTertiary qualified Minimum 5 years experience in a multi-channel customer service environment, ideally within global organisations with regional reporting lines Progressive “out-of-the-box” strategic thinker, considerate of designing for a digitally transformed environment Ability to demonstrate empowering leadership and influencing capabilities with effective communication across multiple internal and external stakeholdersHigh level of attention to detailStrong problem-solving skillsStrong time management skills with the ability to manage multiple prioritiesProficiency in Customer Service TechnologiesBenefits Competitive compensation that reflects the qualifications and responsibilitiesRewarding bonuses that acknowledge outstanding work and contribution to company cultureFlexible working models designed to adapt to your priorities in life and the security of a company that is already successful for more than 300 yearsCompany retirement plansHealth & Well-Being BenefitsA platform that provides exclusive benefits and discounts for a variety of individual needsPersonalised career path that aligns with your individual ambitions, skills, and talents This organisation has sustained their mission by attracting talent who will bring courage, creativity, and curiosity. If you believe that your strengths and ambitions are aligned, please apply today! Alternatively, for a confidential discussion please call Pamela Panagopoulos at M +61 447 547 402.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

      thank you for subscribing to your personalised job alerts.

      It looks like you want to switch your language. This will reset your filters on your current job search.