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    • melbourne, victoria
    • permanent
    • full-time
    Are you passionate about providing high level customer service and highly organised with strong attention to detail? Randstad is currently recruiting for a Candidate Support Office for a permanent full-time position to join a Not-For-Profit organisation located in Melbourne CBD.About your new roleCustomer service dutiesMain point of contact for customer enquiriesProvide high level of customer service to key stakeholdersManage email inbox Manage Phone enquiries and issue and seek to resolve in first callAssist with on-site duties, including providing support for the on-site registration of candidatesProactively prepare and send candidate communications and mail-outsRecordsMaintain electronic and hard copy candidate records and undertake data integrity checksMaintain application and candidate listAssist with migration of records onto new CRMAdmin supportCoordinate administrative process relating to candidatesSet up general office management systems including filing system and databaseOther duties as requiredAbout youExcellent customer service skills.Excellent written and oral communication skills with proven ability to liaise with a range of individuals including those from non-English speaking background.Organisational skills, including demonstrated attention to detail and the ability to prioritise and meet deadlines.High level computer skills.Proven ability to work collaboratively with staff at all levels.Proven ability to ensure compliance with protocols and rigorous maintenance of records.Proven data entry experience with a high degree of speed and accuracy.Ability to draft correspondence by email and use standard Microsoft Word templates from a client management database system. If you are interested in this position please apply through pressing APPLY NOW or send your CV to emily.astbury@randstad.com.au. Successful candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Are you passionate about providing high level customer service and highly organised with strong attention to detail? Randstad is currently recruiting for a Candidate Support Office for a permanent full-time position to join a Not-For-Profit organisation located in Melbourne CBD.About your new roleCustomer service dutiesMain point of contact for customer enquiriesProvide high level of customer service to key stakeholdersManage email inbox Manage Phone enquiries and issue and seek to resolve in first callAssist with on-site duties, including providing support for the on-site registration of candidatesProactively prepare and send candidate communications and mail-outsRecordsMaintain electronic and hard copy candidate records and undertake data integrity checksMaintain application and candidate listAssist with migration of records onto new CRMAdmin supportCoordinate administrative process relating to candidatesSet up general office management systems including filing system and databaseOther duties as requiredAbout youExcellent customer service skills.Excellent written and oral communication skills with proven ability to liaise with a range of individuals including those from non-English speaking background.Organisational skills, including demonstrated attention to detail and the ability to prioritise and meet deadlines.High level computer skills.Proven ability to work collaboratively with staff at all levels.Proven ability to ensure compliance with protocols and rigorous maintenance of records.Proven data entry experience with a high degree of speed and accuracy.Ability to draft correspondence by email and use standard Microsoft Word templates from a client management database system. If you are interested in this position please apply through pressing APPLY NOW or send your CV to emily.astbury@randstad.com.au. Successful candidates will be contactedAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$55,000 per year
    • full-time
    Our client is Australia’s largest employee benefits provider and a part of an ASX listed organiation, which led the way for salary packaging in Australia across different industries. They have expertise in taxation, compliance, legal and marketing, They have a goal to educate Australians to do more with their money, and deliver real work and lifestyle benefits. They have a nationwide presence, and are seeking Customer Care Consultants to join their team to support their long standing client relationships. The role of the Customer Care Consultant is to provide exceptional customer service for all enquiries and concerns across multiple platforms. They will also promote and educate customers on different products and services. Day to day the role will see you:Answering customer enquiries in a courteous and professional manner, both inbound and outbound.Educating customers on different products and servicesInvestigate customer complaints and provide resolution where possibleAssist customers with amendments to their accounts and assist with basic tax related enquires, calculations etc.Maintain a high standard of process and product knowledge including employer policies andguidelines.Work across multiple CRM sysemsAdhering to different aspects of workflow, such as switching from administration to phone calls as requiredMaintain and update records of every customer transactions To be successful in this role you will have/be: Previous customer service expirienceProfessional written and verbal communication and skillsStrong inter-personal skills with the ability to build rapport with customers over the phoneAccurate data entry skills with a high level of attention to detailProven ability to work to strict timelinesInitiative and ability to utilise problem solving skills to respond to complex customer enquiriesMore details:October 25th start dateFull-time Mon - Fri bewtween the ours of 8am - 7pmCurrently remote, full equipment provided. Once restrictions ease a hybrid working model is available (WFH/Office split)$55,000 salary packageCompany benefits for employeesFull training providedExcellent culture, with opportunities for career progression If this sounds like you, please APPLY NOW or email your most current CV to daria.savic@randstad.com.au along with a suitable time to chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client is Australia’s largest employee benefits provider and a part of an ASX listed organiation, which led the way for salary packaging in Australia across different industries. They have expertise in taxation, compliance, legal and marketing, They have a goal to educate Australians to do more with their money, and deliver real work and lifestyle benefits. They have a nationwide presence, and are seeking Customer Care Consultants to join their team to support their long standing client relationships. The role of the Customer Care Consultant is to provide exceptional customer service for all enquiries and concerns across multiple platforms. They will also promote and educate customers on different products and services. Day to day the role will see you:Answering customer enquiries in a courteous and professional manner, both inbound and outbound.Educating customers on different products and servicesInvestigate customer complaints and provide resolution where possibleAssist customers with amendments to their accounts and assist with basic tax related enquires, calculations etc.Maintain a high standard of process and product knowledge including employer policies andguidelines.Work across multiple CRM sysemsAdhering to different aspects of workflow, such as switching from administration to phone calls as requiredMaintain and update records of every customer transactions To be successful in this role you will have/be: Previous customer service expirienceProfessional written and verbal communication and skillsStrong inter-personal skills with the ability to build rapport with customers over the phoneAccurate data entry skills with a high level of attention to detailProven ability to work to strict timelinesInitiative and ability to utilise problem solving skills to respond to complex customer enquiriesMore details:October 25th start dateFull-time Mon - Fri bewtween the ours of 8am - 7pmCurrently remote, full equipment provided. Once restrictions ease a hybrid working model is available (WFH/Office split)$55,000 salary packageCompany benefits for employeesFull training providedExcellent culture, with opportunities for career progression If this sounds like you, please APPLY NOW or email your most current CV to daria.savic@randstad.com.au along with a suitable time to chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • full-time
    About this companyMy client is an established FMCG organisation based out of Kensington. Due to growth and the lead up to peak period we are seeking 1 x Front Desk Customer Service Officer to join the team on a Temporary basis In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersDispatching and following up on deliveriesPOD’sAttending to customer enquiriesData entry – alpha-numericCreating manifestsConsignment entryOffice All-rounderLiaising with warehouse staffProcessing and tracking of ordersFiling, scanning & copyingTo be successful in this role, you will have:Experience within the transport/manfacturing and logistics industry highly regardedFast and accurate data entry skillsExcellent verbal and written communication skillsThe ability to multi task & work under pressureReliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    About this companyMy client is an established FMCG organisation based out of Kensington. Due to growth and the lead up to peak period we are seeking 1 x Front Desk Customer Service Officer to join the team on a Temporary basis In this role, you will be responsible for:Providing account management & customer serviceHigh volume callsLiaising with freight companies and warehouse staffProcessing of ordersDispatching and following up on deliveriesPOD’sAttending to customer enquiriesData entry – alpha-numericCreating manifestsConsignment entryOffice All-rounderLiaising with warehouse staffProcessing and tracking of ordersFiling, scanning & copyingTo be successful in this role, you will have:Experience within the transport/manfacturing and logistics industry highly regardedFast and accurate data entry skillsExcellent verbal and written communication skillsThe ability to multi task & work under pressureReliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The Opportunity You will be part of an organisation that focuses on providing a tailored and complete retail ecosystem to help clients drive business success. Your primary focus is to provide Training and Support services for the company’s Point-of-Sale products to their Grocery client base. To be successful in this role you will have an extensive background in customer service, including a background in I.T. In addition you will need to be an effective communicator and team player with the ability to to work effectively under pressure and with minimal supervision. Duties:Managing and following-up routine user queriesPrioritising calls from clients in relation to the existing POS application including any hardware, software, networking and/or computer related issues Train clients onsite and over the phone in the use of Back Office & POS applicationsAssisting clients with ongoing training and education of products and systemCommunicate with clients to gain an understanding of their business and system needsIdentify potential sales opportunitiesProduct presentations to potential clients with the Account Manager Project management of system installations Physical installation of POS equipmentAbide by WHS legislation by following all safety instructions, reporting hazards and taking action to eliminate or reduce risk Requirements:Ability to communicate effectively, particularly verbally, with a range of clienteleBe proactive, a quick learner and customer orientatedStrong organisational skills to prioritise tasks and determine the most critical issueAbility to work effectively as a member of a team whilst at the same time possess the ability to make consistent, rational and independent decisionsThe ability to work effectively under pressure and with minimum supervisionAdvanced PC knowledge. MS Windows & Server configurationMicrosoft Network configurationPreferably a tertiary qualification in I.T. or in a related fieldExperience in a similar position using POS systems Benefits:Competitive salary packages Ability to work in a well structured team environmentWorking with a well-known companyFun and collaborative environment To apply online, please click on the appropriate link or email marko.durdevic@randstad.com.au. Alternatively, for a confidential discussion please contact Marko Durdevic on 0401 353 998.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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