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5 jobs found in Melbourne

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    • melbourne, victoria
    • temporary
    • AU$29.59 - AU$29.59, per hour, plus super
    • full-time
    Randstad is servicing a State Government agency in the Transport industry to find talented License Testing Officers to join their growing team across several locations in Metropolitan Melbourne.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis. Rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.If you are looking for your next step within the public sector and are open to a temporary position with a strong possibility of extension, this could be a great role for you.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is servicing a State Government agency in the Transport industry to find talented License Testing Officers to join their growing team across several locations in Metropolitan Melbourne.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a full time basis. Rostered hours are Monday to Friday 8:30-16:30 with occasional opportunities for Saturday Over Time.If you are looking for your next step within the public sector and are open to a temporary position with a strong possibility of extension, this could be a great role for you.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointments, processing customer requests under the company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    Customer Service Representatives (Multiple Opportunities) Your New CompanyLocated in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Customer Service Representatives (Multiple Opportunities) Your New CompanyLocated in Scoresby, Randstad have partnered with one of the largest automotive financier’s in Australia. The organisation is renowned for delivering some of Australia’s leading fleet management products and services along with finance and insurance, they take pride in their history, their expertise in the industry and their innovation for all the latest technology. Individuality is celebrated within the business and there is an extensive culture for responsibility and commitment, not only for their employees but for their customers, the wider community and environment as well. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their insurance and car finance needs. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceOwning your portfolio and assisting the business with ideas for improvement/development Adhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service roleTraining and InductionFull training will be provided within the role, Monday to Friday between 8:45am to 5:00pm. We will definitely consider part time applicants, but you must be available for the full time training. Post the training, you will have the ability to work flexibly on a rotating roster between 8:30am to 7:00pm. Monday to Friday. Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesWellness facilities and programs for both yourself and your family16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersPaid volunteer days If you’re ready to expand your career and join a highly reputable company, press APPLY NOW, or email your resume to priya.reddy@randstad.com.au Please note: due to the volume of applications, only shortlisted candidates with valid working rights will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$70,000 - AU$90,000, per year, +super, car allowance
    • full-time
    Randstad is currently looking for an experienced customer service team leader/manager for a great opportunity to join a Not-For-Profit with the focus of supporting people with disabilities with employment, allied health services and industry training. Travelling across 3 locations in Melbourne North-Western suburbs this role will oversee 3 customer service teams and ensure their KPIs are being met and that customers are satisfied.Your new roleBusiness development management Achieve KPIs for customer retention and ensure business growth through repeat customers Ensure the delegation and achievement of margin and revenue KPIs Set and ensure the achievement of KPIs including utilisation and productivity targets Manage and achieve budget, review early indicator reports to track progress against budget and identify strategies to improve performance as required.Ensure responsibilities are meet through Quality Management SystemManagement of complaints and incidentsPromote and nurture an enterprising workforce. About youExperience in NDIS Previous experience as team leader or manager in customer service environment Ability to understand and provide exceptional customer serviceAbility to coach and guide teams in the achievement of KPIsHigh level of problem solving and decision making skillsAdvanced written and verbal communication skillsStrong influencing and negotiating skills with a proven ability to manage conflict.Must have a current WWCC or willingness to acquire oneMust have NDIS check Must have current Police Check or willingness to get oneMust be Fully Vaccinated plus booster to work on-siteIf you are interested in this position please APPLY NOW or alternatively send your CV to emily.astbury@randstad.com.au. Shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is currently looking for an experienced customer service team leader/manager for a great opportunity to join a Not-For-Profit with the focus of supporting people with disabilities with employment, allied health services and industry training. Travelling across 3 locations in Melbourne North-Western suburbs this role will oversee 3 customer service teams and ensure their KPIs are being met and that customers are satisfied.Your new roleBusiness development management Achieve KPIs for customer retention and ensure business growth through repeat customers Ensure the delegation and achievement of margin and revenue KPIs Set and ensure the achievement of KPIs including utilisation and productivity targets Manage and achieve budget, review early indicator reports to track progress against budget and identify strategies to improve performance as required.Ensure responsibilities are meet through Quality Management SystemManagement of complaints and incidentsPromote and nurture an enterprising workforce. About youExperience in NDIS Previous experience as team leader or manager in customer service environment Ability to understand and provide exceptional customer serviceAbility to coach and guide teams in the achievement of KPIsHigh level of problem solving and decision making skillsAdvanced written and verbal communication skillsStrong influencing and negotiating skills with a proven ability to manage conflict.Must have a current WWCC or willingness to acquire oneMust have NDIS check Must have current Police Check or willingness to get oneMust be Fully Vaccinated plus booster to work on-siteIf you are interested in this position please APPLY NOW or alternatively send your CV to emily.astbury@randstad.com.au. Shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$64,000 - AU$72,000 per year
    • full-time
    Do you have strong organisational and strategic plannning skills, with a background in customer service? If so, this could be the perfect role for you! The responsibilities of this role will include: Provide real-time monitoring via available tools and WFM techniques to make intra-day adjustments to maximise efficiency and achieve service level goalsManages break schedules, daily exceptions and updating of rosters for everything post releaseDrive real time adherence to the expected capacity against the actual performance to achieve Average Speed of Answer targets and meet efficiency metricsProactively manage intra-day staffing levels using current trends and historical dataAnalyse data and trends and make recommendations for adjusting staffing levels to meet the productivity and service level goals in the futureMonitor real time adherence and facilitate real-time discussions with stakeholdersDeliver effective and accurate insights detailing key performance indicatorsCommunicate and call out changes to incoming call patterns to operations and WFM teamRecommend and manage overtime requirementsWork closely with the leadership team and implement any new changes required and report back on the progressIdentify and report on technical issues that impact ability to answer calls and escalate them with IT as appropriateProvide support to the WFM team as neededTo ensure your success in this role, ideally you will have: Intermediate knowledge of call centre queue managementIntermediate knowledge of forecasting/scheduling & telephony systems like Genesys, Verint etc.Intermediate knowledge of Microsoft OfficeUnderstanding of fundamental reporting conceptsHigh degree of ability to analyse data, using the data to drive decision making and implement effective resolutionsStrong analytical and problem-solving skillsExcellent communication skills – verbal & writtenTime management, prioritisation, and multi-tasking skillsAbility to work independently with minimal supervisionAbility to maintain composure in critical situations and communicate clearly with stakeholdersWhat this role will give you Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Do you have strong organisational and strategic plannning skills, with a background in customer service? If so, this could be the perfect role for you! The responsibilities of this role will include: Provide real-time monitoring via available tools and WFM techniques to make intra-day adjustments to maximise efficiency and achieve service level goalsManages break schedules, daily exceptions and updating of rosters for everything post releaseDrive real time adherence to the expected capacity against the actual performance to achieve Average Speed of Answer targets and meet efficiency metricsProactively manage intra-day staffing levels using current trends and historical dataAnalyse data and trends and make recommendations for adjusting staffing levels to meet the productivity and service level goals in the futureMonitor real time adherence and facilitate real-time discussions with stakeholdersDeliver effective and accurate insights detailing key performance indicatorsCommunicate and call out changes to incoming call patterns to operations and WFM teamRecommend and manage overtime requirementsWork closely with the leadership team and implement any new changes required and report back on the progressIdentify and report on technical issues that impact ability to answer calls and escalate them with IT as appropriateProvide support to the WFM team as neededTo ensure your success in this role, ideally you will have: Intermediate knowledge of call centre queue managementIntermediate knowledge of forecasting/scheduling & telephony systems like Genesys, Verint etc.Intermediate knowledge of Microsoft OfficeUnderstanding of fundamental reporting conceptsHigh degree of ability to analyse data, using the data to drive decision making and implement effective resolutionsStrong analytical and problem-solving skillsExcellent communication skills – verbal & writtenTime management, prioritisation, and multi-tasking skillsAbility to work independently with minimal supervisionAbility to maintain composure in critical situations and communicate clearly with stakeholdersWhat this role will give you Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    How you will make an impact:Supporting the design and implementation of Monitoring and Supervision (QA) framework for an Operations CentrePerforming regular file and call assessments for team members to assess compliance with all relevant legislative requirements, internal policies and processesReviewing controls that support key compliance obligations to ensure they are designed and operating effectivelyParticipating and leading calibration meeting with internal and external stakeholdersProviding QA/ Compliance/ Process guidance to the Operations CentreLeading monthly QA meeting with relevant Heads of department within Operations CentreDeveloping and maintaining accurate reporting to management in accordance with business requirementsIdentifying process improvements Your attributes - If you've got one or more, we'd love to hear from you!Minimum 2 years’ experience in Audit, Quality, Risk and Compliance role in Financial Services (Essential)Knowledge of relevant legislative and regulatory requirements applicable for Financial Service Industry (Essential)Strong decision-making skills and the ability to communicate outcomes clearly (Essential)Highly organised and able to prioritise variety of tasks (Essential)Experience in high volume, heavily regulated processing environment (Essential)Demonstrated ability to serve as a knowledgeable resource in an operations function (Desirable)Excellent verbal and written communication and influencing skills (Essential)Intermediate Excel and Word skills (Essential)Asset Financing or automotive industry experience (Desirable)What this role offers you Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeWhat you need to do nextTo find out more about this role, please reach out to me at Sinead.Buckley@randstad.com.au/ 02 8298 3816 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    How you will make an impact:Supporting the design and implementation of Monitoring and Supervision (QA) framework for an Operations CentrePerforming regular file and call assessments for team members to assess compliance with all relevant legislative requirements, internal policies and processesReviewing controls that support key compliance obligations to ensure they are designed and operating effectivelyParticipating and leading calibration meeting with internal and external stakeholdersProviding QA/ Compliance/ Process guidance to the Operations CentreLeading monthly QA meeting with relevant Heads of department within Operations CentreDeveloping and maintaining accurate reporting to management in accordance with business requirementsIdentifying process improvements Your attributes - If you've got one or more, we'd love to hear from you!Minimum 2 years’ experience in Audit, Quality, Risk and Compliance role in Financial Services (Essential)Knowledge of relevant legislative and regulatory requirements applicable for Financial Service Industry (Essential)Strong decision-making skills and the ability to communicate outcomes clearly (Essential)Highly organised and able to prioritise variety of tasks (Essential)Experience in high volume, heavily regulated processing environment (Essential)Demonstrated ability to serve as a knowledgeable resource in an operations function (Desirable)Excellent verbal and written communication and influencing skills (Essential)Intermediate Excel and Word skills (Essential)Asset Financing or automotive industry experience (Desirable)What this role offers you Flexible hours and workspacesCareer Development16 weeks paid primary carers leave & 2 weeks paid parental leave for secondary carersWellness facilities & Employee Assistance Program (private coaching available to you and your family)Paid volunteer days to support your community / Employee Community Grants FundEmployee Car Benefit SchemeWhat you need to do nextTo find out more about this role, please reach out to me at Sinead.Buckley@randstad.com.au/ 02 8298 3816 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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