4 jobs found in victoria

Our client is Australia's leading specialist in custom made residential and industrial garage doors and shutters. With over 60 years of experience in the industry that continues to grow, we are seeking a passionate and driven National Customer Service Manager to join a high performing and rewarding team environment. Reporting to the National Advice Manager, you will be responsible for overseeing the entire Customer Service function to build a team of high performing consultants who are motivated to and continuously provide excellent customer service across all channels of the Installations process. About the role:Managing and leading the Customer Service team (x2 team leaders & x20 direct reports)Ensuring same day order entry and customer service response across the entire teamEnsuring salesforce queues and warranty requests are managed within agreed timeframesMeeting call volumes, abandoned call targets and order entry targets consistently KPI's and performance reviews with the teamMaking decisions and providing input to further build the CS functionAbout you:Minimum 5 years of experience leading a customer service departmentPassion for customer service excellenceDemonstrated ability to manage, motivate and lead a high performing teamStrong strategic & analytical capabilityHighly articulate communicator both written and verbalAutonomous & Process orientated If you believe you are the perfect candidate for this exciting and rewarding opportunity, hit the APPLY button now. Alternatively, please send a copy of your CV or query to Jasmine.Nuredin@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful food and beverage company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, However offering 'working from home' options, at a full-time capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. - Full time: 8.30am - 5pm (1 hour break)- Monday to Friday- Working from Home Option- Short term contract - 2 months max Key responsibilities include: Managing calls and emails to support and assist customer queries within a timely mannerSupporting customers in their use of company products and services Proactively liaising with management and stakeholders to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededAbility to work in a very fast-paced environment and multi-task during service timesService existing accounts to ensure repeat business & growthUpsell and cross sell on all orders placedHandling complaints in a highly professional mannerTo be successful in this role, you will have: Proven Sales backgroundExperience meeting targets/KPIsBe highly self-motivated with strong initiative and work ethicBe customer orientated, always going above and beyond everything you do.Excellent organisational and time management skills.High attention to detailStrong communication skills Have a willingness to learn If you believe you are the right fit for this exciting opportunity, hit the APPLY button now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client, a State Government agency, is looking for multiple Grants/ Customer Service Officer’s to join their growing team across Metropolitan Melbourne and Ballarat locations. We are looking for experienced, energetic and passionate grants officers looking to become a part of a new friendly team in a collaborative environment. Customer Service professionals to help assist enquiries around Home Builder Grant Applications. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for youDuties will include but not limited to:Responding to inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their home builder grants Obtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests To be successful you will have:Proven experience working in a fast paced environmentExcellent time managementMinimum typing speed of 25 words per minuteThe ability to be across various IT systems and software systems Assessing applications or applying guidelines in a Government agencyProblem solving skills If this sounds like the role for you please apply now, and for further information please contact Angelique Kondovasis at angelique.kondovasis@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start ASAP! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.