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        • melbourne, victoria
        • permanent
        • AU$80,000 - AU$100,000, per year, Vehicle perks and many more
        • full-time
        Full Job DescriptionThis highly successful household brand continues to lead the way in technological advancements within its industry. By joining this company, you will be part of an industry that's going through a revolution. If you want security, this is it! You will learn to think differently here. If you are change-driven and motivated, success will happen. With this new thought process, you`ll quickly utilize your previous experience to improve the performance of the collections team. As you coach and mentor the team to success you will not only develop amazing relationships, but you will impress the broader business and open doors you never thought existed. Your responsibilities will include: Improving the performance levels of a collections teamMaintaining consistent customer service Developing enhanced communication with multiple parts of the businessMentoring and supporting team members.Building a high performing team environment that has a growth mindset At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Full Job DescriptionThis highly successful household brand continues to lead the way in technological advancements within its industry. By joining this company, you will be part of an industry that's going through a revolution. If you want security, this is it! You will learn to think differently here. If you are change-driven and motivated, success will happen. With this new thought process, you`ll quickly utilize your previous experience to improve the performance of the collections team. As you coach and mentor the team to success you will not only develop amazing relationships, but you will impress the broader business and open doors you never thought existed. Your responsibilities will include: Improving the performance levels of a collections teamMaintaining consistent customer service Developing enhanced communication with multiple parts of the businessMentoring and supporting team members.Building a high performing team environment that has a growth mindset At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$55,674 per year
        • full-time
        Our client is a well established non for profit, private health insurance fund.They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards.Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Outstanding written and verbal communication skills.Ability to liaise with stakeholders and to build and develop existing and new client relationships.Excellent attention to detail and accuracy.High problem solving capabilties and the ability to manage complex and demanding high volume processes.Advanced levels of resilience and the ability to learn from set backs and mistakes.Ability to convey complex detailed information in a simple format.Highly organised with strong abilities to prioritise and manage multiple demanding tasks.Strong time management and efficiency skills.Customer service oriented.Ability to work well autonomously and in a team to achieve common goals.Self motivated and driven.Savvy and highly competent and adaptable with technology and navigation.Speedy data entry skills with accuracy.1-2 years experience in a customer service and sales environment.Experience working in a high volume contact centre environment. Key Responsibilities:Provide expert knowledge and support to both staff and members.Accurately assess claims within kpi's.Manage and maintain our database with members and provider details.Assist members with troubleshoot claims where required.Provide an excellent service to ensure our members have a consistently great experience when dealing with our company.First point of contact for resolution for our clients to provide excellent written and verbal communication and delivery of service.Interpret and analyse data to identify benefit eligibility for our members.Timely and accurate information provided inresponse to all provider enquiries.Knowledge and understanding of complex and specialised claims.Strong administration skills.Display a high level of initiative to investigate problems and offer solutions. Benefits on offer:You will join a supportive work environment in which you can develop and grow your potential. Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on! Next steps:If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 14/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a well established non for profit, private health insurance fund.They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards.Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Outstanding written and verbal communication skills.Ability to liaise with stakeholders and to build and develop existing and new client relationships.Excellent attention to detail and accuracy.High problem solving capabilties and the ability to manage complex and demanding high volume processes.Advanced levels of resilience and the ability to learn from set backs and mistakes.Ability to convey complex detailed information in a simple format.Highly organised with strong abilities to prioritise and manage multiple demanding tasks.Strong time management and efficiency skills.Customer service oriented.Ability to work well autonomously and in a team to achieve common goals.Self motivated and driven.Savvy and highly competent and adaptable with technology and navigation.Speedy data entry skills with accuracy.1-2 years experience in a customer service and sales environment.Experience working in a high volume contact centre environment. Key Responsibilities:Provide expert knowledge and support to both staff and members.Accurately assess claims within kpi's.Manage and maintain our database with members and provider details.Assist members with troubleshoot claims where required.Provide an excellent service to ensure our members have a consistently great experience when dealing with our company.First point of contact for resolution for our clients to provide excellent written and verbal communication and delivery of service.Interpret and analyse data to identify benefit eligibility for our members.Timely and accurate information provided inresponse to all provider enquiries.Knowledge and understanding of complex and specialised claims.Strong administration skills.Display a high level of initiative to investigate problems and offer solutions. Benefits on offer:You will join a supportive work environment in which you can develop and grow your potential. Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on! Next steps:If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 14/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$30.00 per hour
        • full-time
        This role is an inbound services position within the Business banking team with one of the Big 4 banks. The opportunity is an ongoing temp role with a view to permanency. About the candidate: - Experienced call center professional - Strong customer service background - Computer savvy and able to manage multiple systems This is an opportunity for you to start your career in Banking. There will be an extensive 4-6 weeks training for the role. Click on Apply now. Due to the volume of applications, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        This role is an inbound services position within the Business banking team with one of the Big 4 banks. The opportunity is an ongoing temp role with a view to permanency. About the candidate: - Experienced call center professional - Strong customer service background - Computer savvy and able to manage multiple systems This is an opportunity for you to start your career in Banking. There will be an extensive 4-6 weeks training for the role. Click on Apply now. Due to the volume of applications, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$100,000 - AU$120,000 per year
        • full-time
        Our client is an Australian Non for Profit Organisation making a difference in Australian lives, with strong core values they represent humanity and are focused on building a healthy nation supporting people and helping in more ways now than ever!An exciting opportunity is now available for an experienced Leader to join their team and help make a difference. Are you an experienced Customer Service Manager seeking your next role?Can you drive and inspire a large scale team?Do you have experience implementing tech changes?Drive your team to deliver business outcomes?Then please continue reading and get in touch. About the role:CBD based.Full time opportunity, Mon-Fri with occasional weekend requirements.Annual salary between $100,000-$120,000+ super.You will be managing 90 employees and driving their performance.Making a great impact on people's lives across Australia. Key responsibilities:Delivering outstanding customer service experiences to our valued customers.Assisting with the recruitment process and training of new staff.Oversee entire running of the centre including compliance.Coordinate employee rosters.Manage a large scale team in the CBD.KPI reporting on targets, ratios and expenditure.Drive employees to perform and meet targets, inspire the team to deliver excellent customer experiences.Drive and lead changes within current routine and operations. Criteria:Minimum 2 years leadership experience in large scale retail or customer experience setting is required.Self motivated and driven with capabilities to lead, inspire and engage a team to carry values and achieve business objectives, KPI's and quality measures.Excellent people management skills with the ability to build and develop your team with succession plans and create a culture.Strong technology experience with the ability to interpret, dissect and make reccomendations from data.Experience implementing changing initiatives to a team and bringing in improvements, transforming changes using technology.Naturally positive nature with a strong empathetic and compassionate ground and an ability to build rapport quickly. Benefits:Join an Australian non for profit organisation and help make a difference to Australian lives.Competitive salary is on offer for the right leader of $100,000-$120,000+ super.Discounted health insurance.Internal programs focused on your wellbeing and safety.Rewards program offering discounts on a few favourites; movies, groceries, food & beverage, department stores and travel & leisure.Inclusive and diverse environment, values and supports it's people.Career progression and a future opportunities within a supportive organisation. To be considered:We have no doubt this position will fill quickly so don't miss out and click "apply" now to be considered for this exciting opportunity now! Only shortlisted applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is an Australian Non for Profit Organisation making a difference in Australian lives, with strong core values they represent humanity and are focused on building a healthy nation supporting people and helping in more ways now than ever!An exciting opportunity is now available for an experienced Leader to join their team and help make a difference. Are you an experienced Customer Service Manager seeking your next role?Can you drive and inspire a large scale team?Do you have experience implementing tech changes?Drive your team to deliver business outcomes?Then please continue reading and get in touch. About the role:CBD based.Full time opportunity, Mon-Fri with occasional weekend requirements.Annual salary between $100,000-$120,000+ super.You will be managing 90 employees and driving their performance.Making a great impact on people's lives across Australia. Key responsibilities:Delivering outstanding customer service experiences to our valued customers.Assisting with the recruitment process and training of new staff.Oversee entire running of the centre including compliance.Coordinate employee rosters.Manage a large scale team in the CBD.KPI reporting on targets, ratios and expenditure.Drive employees to perform and meet targets, inspire the team to deliver excellent customer experiences.Drive and lead changes within current routine and operations. Criteria:Minimum 2 years leadership experience in large scale retail or customer experience setting is required.Self motivated and driven with capabilities to lead, inspire and engage a team to carry values and achieve business objectives, KPI's and quality measures.Excellent people management skills with the ability to build and develop your team with succession plans and create a culture.Strong technology experience with the ability to interpret, dissect and make reccomendations from data.Experience implementing changing initiatives to a team and bringing in improvements, transforming changes using technology.Naturally positive nature with a strong empathetic and compassionate ground and an ability to build rapport quickly. Benefits:Join an Australian non for profit organisation and help make a difference to Australian lives.Competitive salary is on offer for the right leader of $100,000-$120,000+ super.Discounted health insurance.Internal programs focused on your wellbeing and safety.Rewards program offering discounts on a few favourites; movies, groceries, food & beverage, department stores and travel & leisure.Inclusive and diverse environment, values and supports it's people.Career progression and a future opportunities within a supportive organisation. To be considered:We have no doubt this position will fill quickly so don't miss out and click "apply" now to be considered for this exciting opportunity now! Only shortlisted applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • geelong, victoria
        • contract
        • AU$30 - AU$40 per year
        • full-time
        Randstad Geelong are located in Malop Street, central Geelong. Our focus is recruiting across the Government Sector in Geelong and Regional Victoria, including Ballarat and Bendigo. We are seeking expressions of interest from job seekers skilled across Administration and Customer Service roles. Most of the roles we represent are fixed term contracts from short to long term in length. Please contact Randstad Geelong at sarah.lowes-fernando@randstad.com.au or tom.pedersen@randstad.com.au ) / 03 9590 2211. We look forward to speaking with you. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad Geelong are located in Malop Street, central Geelong. Our focus is recruiting across the Government Sector in Geelong and Regional Victoria, including Ballarat and Bendigo. We are seeking expressions of interest from job seekers skilled across Administration and Customer Service roles. Most of the roles we represent are fixed term contracts from short to long term in length. Please contact Randstad Geelong at sarah.lowes-fernando@randstad.com.au or tom.pedersen@randstad.com.au ) / 03 9590 2211. We look forward to speaking with you. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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