8 jobs found in Victoria

Our client is the largest automotive financier in the country. They are well trusted by Australians, supporting them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.They are seeking full time and part time Customer Service Representatives, to join their growing business. Your usual day in the office will include: Engaging with customers to provide solutions to their car loans & insurance queriesAssisting our customers to meet their vehicle finance needsProviding excellent customer service at all timesContributing to the success of our business through making recommendations for improvement and taking ownership of your own resultsMeeting the high standards expected within our culture and customer expectations such as call handling times and call quality Who we are looking for? Someone with proven experience in providing the best customer service Someone who can listen, engage with and understand customers needsSomeone with the proven ability to problem solve and work under pressureSomeone who is tech savvy, and is comfortable navigating multiple CRM systemsSomeone who is self motivated and drivenand finally someone who has excellent communication and interpersonal skills This role would be well suited to someone who has previous experience in a contact centre environment, and is used to working with targets and KPI's. You must have the capacity to work between Mon-Fri, on a rotating roster between 8:30am - 7pm.Training will commence in January for 3 weeks, full attendance is required.Here you’ll enjoy a campus-style hybrid/agile working environment surrounded by natural green spaces with a gym, cafe, and plenty of free parking on campus. If this sounds like you, please apply now or email your CV directly to daria.savic@randstad.com.au for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client, a State Government agency in the Transport sector, is looking for multiple Customer Service Representatives to join their growing Customer Service team across the various suburbs across Melbourne. Locations include Frankston/ Dandenong/ Burwood and Heatherton. We are looking for experienced, energetic and passionate customer service representatives looking to become a part of a new friendly team in a collaborative environment. Various employment opportunities available from 2-5 days a week with the availability to work 20-38 hours per week.If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you Duties will include but not limited to:Responding to a high volume of customer enquiries, in a professional and timely manner face to face, or either via phone or email You will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests due company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work to KPI’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmProven good accountability and time management, with flexibility to be The ability to across various IT systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply nowAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you well organised, passionate and customer service and enjoy admin duties? Full-time position available to join a not-for-profit organisation as Customer service officer. Randstad is currently looking someone with a positive can-do attitude, customer service and administration experience to join a growing team with a strong focus on culture and collaboration.Your new companyThis is a great opportunity to join a Not-For-Profit organisation in the small customer focused team. This position is newly created to help support the examinations and assessments team with customer service and administration. Located in the Melbourne CBD, just a short walk from Flagstaff station. Your new roleCustomer services responsibilitiesMain point of contact for candidatesProvide high level customer service to candidates and all stakeholdersManager enquires inboxPrepare and send out candidate communications and mail outsRespond and resolve complaints in a professional mannerCandidate recordsMaintain electronic and hard copy records and undertake integrity checksAssist with migration of records onto new CRMAssist with processing applications in accordance to approved criteria and guidelinesAdministration supportProvide administration as requiredSet up general office systems including filling system and database About you:Previous experience in similar role Experience in Microsoft office suitPositive mindset & can-do attitudeExcellent customer service skills Strong communication skills both written and verbalResilient Ability to work with a large range of peopleStrong attention to detailAbility to work to deadlinesStrong organisational skillsIf you are interested in this position please APPLY NOW or send your CV to emily.astbury@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The world’s best-known retail brands, major financial institutions, and millions of merchants worldwide trust our client for tech-forward, simple, and secure ways to accept payments from anyone at any time. Their passion is to empower their clients with the systems and data they need to refine the customer journey and accelerate growth.We are on the look out for Customer Service Consultants to join our clients outbound contact centre team, who will be responsible for ensuring that service level agreements with the clients are met through controlling the customer enquires, from beginning to end. Day to day this role will see you: Assisting with client requests regarding their payment devices and cloud services Accept client requests and entering details onto CRM system (Salesforce)Arranging stock dispatchMaking contact with merchants to set up payment terminals Ensure all call ques are monitoredClose completed calls directly onto the system, including any details of stock, serial numbers, asset numbers and any relevant notes. Ensure technicians have scheduled install datesComplete client specific reports as directed by team leaderMake necessary arrangements to have stock returned to repairers/clientsProvide assistance to other teams as directedPerform other job related duties as requestedWho we are looking for: Someone with a passion for customer service, with previous experience working in this industrySomeone who is a quick thinker, and able to think outside the boxPossesses excellent communication skills, both written and verbal Outstanding interpersonal skills, with the ability to build rapport with both internal and external stakeholdersSomebody who takes the time to understand the customer A team player!Extra details: This is a full time, on going contract with the view to go permanent. The hours are full time Mon- Fri, with some weekend work. They offer a hybrid working environment, so you can enjoy working from home as well as their office based in Essendon Fields.If you are looking for a team that is close knit, values diversity and praises with rewards and recognition on a monthly basis, then look no further. Please APPLY NOW or email your CV directly to daria.savic@randstad.com.au and don't miss out on this great opportunity to make your start in a massive industry. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our Client Continuing to lead the industry across Victoria, New South Wales and Queensland, our client boasts unprecedented success. Their successful Australian business supports home owners and builders alike. Focused on continuing to provide energy efficient solutions to their extensive and high profile client base. About the RoleIn this role you will be responsible for the timely and accurate coordination of all supply requirements for customers plus, the proficient order taking, clear and concise communication and liaison between customers, external and internal staff. About YouThe ideal candidate will have the following skills/ experience: A proven commitment to, and thorough understanding of the principles of customer serviceExperience within the manufacturing industry is desirable but not essentialWell spoken, articulate and positive when taking inbound callsA team player, with the ability to quickly build effective relationships with both internal and external teamsThe ability to perform well under pressure to achieve outcomesExcellent time management skills and attention to detailSound administrative and organisational skills with an ability to effectively set priorities and meet deadlinesGood computer literacy – proficient in MS Office and any CRM softwareApply TodayIf you are ready to take the next step, use the link below to apply. Please note this role is based in the office and requires you to be onsite Monday - Friday. Must be available to start the role within a week of being suceesful. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About this companyMy client is an established & global Manufacturing organisation based out of Derrimut. Due to growth we are seeking 1 x Customer Service Officer to join the team on a Temporary basis with the view to permanency for the right person.In this role, you will be responsible for:Assisting in the customer transport planningProviding account management & customer serviceLiaising with freight companies and warehouse staffProcessing of orders using SAPAttending to customer enquiriesTo be successful in this role, you will have:If you have a passion for providing exceptional customer service & have relevant manufacturing and transport experience – APPLY HERE!Reliability and commitment to the organisationThe ability to be organised and a great communicatorA friendly and proactive approach to the company that you are representingThe ability to work within a team environmentComputer savvy At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is currently recruiting an exciting new opportunity for our client based in the South Eastern suburbs of MelbourneWe are seeking a responsible, organised and experienced customer service individual that has worked with KPI’s and targets to join their team. The team is very KPI and result focused who strive to build that ongoing relationship with customers. You will receive ongoing support from management to make sure that you can achieve your targets to the best of your ability.Reporting to the Customer Service Supervisor, you will be responsible for building and growing professional relationships with a variety of customers throughout their organisationAbout YouProven customer service skillsSales experience Strong communication and interpersonal skills, calm and respectful under pressure Positive ‘can do’ attitudeExcellent computer skills, Outlook, Microsoft office package, ExcelYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailApply TodayIf this sounds like your next challenge, apply Today using the link below or email your resume to Seda.Boylu@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client, a State Government agency in the Transport sector is looking for multiple Customer Service Consultants to join their growing Call Centre team in Ballarat, as well as their Customer Service branches in Geelong and ColacDuties will include but not limited to:Responding to a high volume of inbound customer enquiries, in a professional and timely manner either via phone or emailIf working in a Customer service centre, you will be handling customer facing enquriesYou will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requestsTo be successful you will have:Proven experience working in a fast paced call centre or customer service environmentsA strong level of resilience, ability to work to KPi’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmMinimum typing speed of 25 words per minuteThe ability to across various IT systems and software packagesThe ability to understand and adhere to Government Policy*In addition you will be required to complete various assessments before being deemed successful for these positions, and must be available to commence on the 30th of November 2021, and also be free to attend a virtual assessment centre 16th November 2021.Applications for these roles close on the 11th of November 2021If this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.