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7 jobs found in Wacol, Queensland

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    • brisbane, queensland
    • contract
    • AU$31.00 - AU$32.00, per hour, $31.25 p/h + super
    • full-time
    Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • contract
    • AU$31.00 - AU$32.00, per hour, $31.25 p/h + super
    • full-time
    Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsParking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • AU$26.00 - AU$27.00 per hour
    • part-time
    Calling all Guest Services and Customer Experience Specialists who are wanting to work within the Travel Industry. Randstad has an exciting opportunity to work with one of Australia's largest Travel companies.Working as a Guest Service Attendant you will greet guests on arrival and assist them through their check-in, transfer, and departure experiences. You will be the main point of contact for guests before commencing their journey and will personally ensure special requests are accommodated. Main duties:Greet guests on arrival and assist with there check-in and departuresManage QLD Health Covid guidelines Administrative duties across multiple systemsProvide assistance on coach transfers and terminalcollaborate within an energetic team environmentUphold grooming standardsYou’ll have:Relevant experience in a similar roleExceptional customer service skillsAbility to use multiple computer systemsFlexible attitude to adapt in a swiftly changing environmentSound time management skillsWhat you’ll receive:Varied work hours Attractive hourly rateA fun work environment and an enthusiastic teamA dedicated Randstad consultant If you think that this is a role that you would be suited to, please apply now or email an updated resume to brisbaneassessmentcentre@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Calling all Guest Services and Customer Experience Specialists who are wanting to work within the Travel Industry. Randstad has an exciting opportunity to work with one of Australia's largest Travel companies.Working as a Guest Service Attendant you will greet guests on arrival and assist them through their check-in, transfer, and departure experiences. You will be the main point of contact for guests before commencing their journey and will personally ensure special requests are accommodated. Main duties:Greet guests on arrival and assist with there check-in and departuresManage QLD Health Covid guidelines Administrative duties across multiple systemsProvide assistance on coach transfers and terminalcollaborate within an energetic team environmentUphold grooming standardsYou’ll have:Relevant experience in a similar roleExceptional customer service skillsAbility to use multiple computer systemsFlexible attitude to adapt in a swiftly changing environmentSound time management skillsWhat you’ll receive:Varied work hours Attractive hourly rateA fun work environment and an enthusiastic teamA dedicated Randstad consultant If you think that this is a role that you would be suited to, please apply now or email an updated resume to brisbaneassessmentcentre@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • full-time
    Randstad has had the opportunity to work exclusively with a large novated leasing organisation. Our client is a leading provider of salary packaging administration services in Queensland. We are looking for multiple Customer Care Consultants to join their team and to continue to empower customers to make the most of their salaries. About your new roleThe Customer Care Consultant will provide exceptional customer service through the management of customer queries and requests. You will have continued support from your Team Leader, team members and the wider organisation. Adhere to all compliance and quality standard Customer interaction; over the phone, emails and face to face Responsible for processing salary packaging claims You will be the first point of contact for resolutionsResolve queries from various Government stakeholders Handling of volume of callsFull time permanent position Salary; $53,112 including super. About you You will have previous experience in customer service positions and will be required to uphold a high standard of customer service. Demonstrated customer service skills Strong attention to details and accuracy Problem Solving and conflict resolution skillsAbility to understand customer needs Excellent communication skills and the ability to build rapport with customers. Basic Microsoft Office Skills Basic numerical Skills Benefits of the roleSalary packaging and novated lease benefits and discounts12 weeks paid parental leave and access to our Parents PortalTax-exempt employee share planPaid income protection insurance under our default superannuation planA broad range of learning and development programsCareer break and volunteering leaveEmployee Assistance Program and annual flu vaccinationLifestyle Rewards programAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad has had the opportunity to work exclusively with a large novated leasing organisation. Our client is a leading provider of salary packaging administration services in Queensland. We are looking for multiple Customer Care Consultants to join their team and to continue to empower customers to make the most of their salaries. About your new roleThe Customer Care Consultant will provide exceptional customer service through the management of customer queries and requests. You will have continued support from your Team Leader, team members and the wider organisation. Adhere to all compliance and quality standard Customer interaction; over the phone, emails and face to face Responsible for processing salary packaging claims You will be the first point of contact for resolutionsResolve queries from various Government stakeholders Handling of volume of callsFull time permanent position Salary; $53,112 including super. About you You will have previous experience in customer service positions and will be required to uphold a high standard of customer service. Demonstrated customer service skills Strong attention to details and accuracy Problem Solving and conflict resolution skillsAbility to understand customer needs Excellent communication skills and the ability to build rapport with customers. Basic Microsoft Office Skills Basic numerical Skills Benefits of the roleSalary packaging and novated lease benefits and discounts12 weeks paid parental leave and access to our Parents PortalTax-exempt employee share planPaid income protection insurance under our default superannuation planA broad range of learning and development programsCareer break and volunteering leaveEmployee Assistance Program and annual flu vaccinationLifestyle Rewards programAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • temporary
    • AU$36.00 per hour
    • part-time
    Disaster Relief Call Centre Are you ready for storm season? Randstad are seeking expressions of interest from caring and compassionate people to assist our large QLD Government Partner in supporting the community in the unfortunate event of a natural disaster. You will need customer service experience and a willingness to help people. The Customer Service Officer is the front line of customer service for the public who are facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance to those affected by an unfortunate event. Main Duties of a Customer Service Officer:High volume inbound callsCustomer ServiceResolve enquiries Manage enquiries via telephone, email and written correspondence.We are looking for candidates with who have:Experience in customer serviceExperience handling complex calls and enquiriesFlexibility in working hoursAvailability at short noticeThe ability to work in a fast paced environment with efficient organisational skillsHighly developed oral and written communicationWhat you’ll receiveExperience working with QLD GovernmentAbility to work as a member in a passionate teamAttractive hourly rateGratifying work while assisting those in needDedicated Randstad consultant If you think that this is a role that you would be suited to, please apply now or email an updated resume to brisbaneassessmentcentre@randstad.com.au.Please note this is only an expression of interest. Roles become available when support is needed due to a natural disaster within QueenslandAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Disaster Relief Call Centre Are you ready for storm season? Randstad are seeking expressions of interest from caring and compassionate people to assist our large QLD Government Partner in supporting the community in the unfortunate event of a natural disaster. You will need customer service experience and a willingness to help people. The Customer Service Officer is the front line of customer service for the public who are facing significant or complex challenges. You will be responsible for handling inbound calls and providing advice and guidance to those affected by an unfortunate event. Main Duties of a Customer Service Officer:High volume inbound callsCustomer ServiceResolve enquiries Manage enquiries via telephone, email and written correspondence.We are looking for candidates with who have:Experience in customer serviceExperience handling complex calls and enquiriesFlexibility in working hoursAvailability at short noticeThe ability to work in a fast paced environment with efficient organisational skillsHighly developed oral and written communicationWhat you’ll receiveExperience working with QLD GovernmentAbility to work as a member in a passionate teamAttractive hourly rateGratifying work while assisting those in needDedicated Randstad consultant If you think that this is a role that you would be suited to, please apply now or email an updated resume to brisbaneassessmentcentre@randstad.com.au.Please note this is only an expression of interest. Roles become available when support is needed due to a natural disaster within QueenslandAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • full-time
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super5 month contractsClaims Call Centre29th November Start DateRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Brisbane - CBD Location / Working from home opportunitiesClose to public transportFull time roles, $31.25 per hour + super5 month contractsClaims Call Centre29th November Start DateRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are a leading insurance provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a claims / customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.What's in it for you?Work for a well-known leading insurance provider5 month contract with potential for extensionMonday - Friday Roster 9am-5pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportOpportuity to work from home and in the office availableCBD Location Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableClaims and call centre experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • eagle farm, queensland
    • temporary
    • AU$30.00 - AU$32.00, per hour, parking on site, WFH possibilities
    • full-time
    Randstad is seeking an experienced Call Centre Operator who is looking for their next challenge. 6 month contract with extension, start date is ASAP. Full time hours. About the role:This position provides the first point of contact for people making phone calls to gas line Nationally.The Customer Service Officer is responsible for answering calls; actioning emails, handling difficult calls, complaints & escalating issues where necessary.Processing general enquiries and facilitating Natural Gas connection requests in an accurate and timely manner. This involves checking gas availability, investigating exceptions – referring for site inspections, referring for mains extension quotes and advising the results of the quote to the customer.This all needs to be done as per each states individual process. The incumbent is required to quickly build a rapport and deliver an excellent level of customer service that encourages confidence and trust. The candidate is responsible for processing queries in Maximo to manage exceptions and assist with the daily workflow.The person in this position is required to respond to new service connection requests by telephone, builder’s web, email and through business-to business transactions. The incumbent is required to promote and cross-sell the use of natural gas for multiple appliances to maximise profitable gas connections and gas load growth on the APA and all other Networks Nationally. Required to work Public Holidays (except National Public Holidays). Fulfilling the requirements of the position will require strong communication skills (including handling difficult situations), with the ability to develop effective business relationships with repeat customers. Answer calls promptly & monitor phone queues to ensure that calls are answered within the required KPI time frames. About you:- Two years’ experience in customer service role or closely related position - Experience in a Customer Service environment- Communicates clearly, accurately and persuasively- Excellent attention to detail- Able to handle complaints and difficult situations- Ability to quickly acquire knowledge of new systems & processes- Identifies and understands customer needs (internal and external) Desirable:- Knowledge of Connection Process nationally- Knowledge of FRC systems and business processes- Experience working with utilities To apply for this role, please click APPLY NOW or alternatively, email your CV to siobhan.kay@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is seeking an experienced Call Centre Operator who is looking for their next challenge. 6 month contract with extension, start date is ASAP. Full time hours. About the role:This position provides the first point of contact for people making phone calls to gas line Nationally.The Customer Service Officer is responsible for answering calls; actioning emails, handling difficult calls, complaints & escalating issues where necessary.Processing general enquiries and facilitating Natural Gas connection requests in an accurate and timely manner. This involves checking gas availability, investigating exceptions – referring for site inspections, referring for mains extension quotes and advising the results of the quote to the customer.This all needs to be done as per each states individual process. The incumbent is required to quickly build a rapport and deliver an excellent level of customer service that encourages confidence and trust. The candidate is responsible for processing queries in Maximo to manage exceptions and assist with the daily workflow.The person in this position is required to respond to new service connection requests by telephone, builder’s web, email and through business-to business transactions. The incumbent is required to promote and cross-sell the use of natural gas for multiple appliances to maximise profitable gas connections and gas load growth on the APA and all other Networks Nationally. Required to work Public Holidays (except National Public Holidays). Fulfilling the requirements of the position will require strong communication skills (including handling difficult situations), with the ability to develop effective business relationships with repeat customers. Answer calls promptly & monitor phone queues to ensure that calls are answered within the required KPI time frames. About you:- Two years’ experience in customer service role or closely related position - Experience in a Customer Service environment- Communicates clearly, accurately and persuasively- Excellent attention to detail- Able to handle complaints and difficult situations- Ability to quickly acquire knowledge of new systems & processes- Identifies and understands customer needs (internal and external) Desirable:- Knowledge of Connection Process nationally- Knowledge of FRC systems and business processes- Experience working with utilities To apply for this role, please click APPLY NOW or alternatively, email your CV to siobhan.kay@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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