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        • melbourne, victoria
        • permanent
        • AU$22 - AU$24 per year
        • full-time
        Customer Service OfficersPosition Summary: Commencing June/July 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pm + Occasional Saturdays from July - September No experience required - 11 days full time paid training.Must be an Australian Citizen 5 year footprint (lived in Australia for the past 5 years)A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pm + Occasional Saturdays from July to SeptemberExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentPart-time (3 days) & Full-time (5 days) positions availableCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to louise.degier@randstad.com.au for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Customer Service OfficersPosition Summary: Commencing June/July 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pm + Occasional Saturdays from July - September No experience required - 11 days full time paid training.Must be an Australian Citizen 5 year footprint (lived in Australia for the past 5 years)A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pm + Occasional Saturdays from July to SeptemberExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentPart-time (3 days) & Full-time (5 days) positions availableCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to louise.degier@randstad.com.au for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$21.92 - AU$23.92, per hour, + Super
        • full-time
        Customer Service Specialist Position Summary:Commencing June 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:15pmNo experience required - 11 days full time paid training.Must be an Australian CitizenMust have lived in Australia a minimum of 5 yearsA requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond - Walking distance to North Richmond station.Responsibilities: You will support customers with an important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policiesMeet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focusAnalyse and solve extensive information & summariseRequirements:Hold Australian CitizenshipHave lived in Australia for the last 5 consecutive years (5 year footprint)Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pmExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and productsGreat time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply: If this sounds like you “'APPLY" now and send a copy of your updated resume through to emmanuel.plesiotis@randstad.com.au or call Emmanuel Plesiotis on 0401 309 874 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Customer Service Specialist Position Summary:Commencing June 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:15pmNo experience required - 11 days full time paid training.Must be an Australian CitizenMust have lived in Australia a minimum of 5 yearsA requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond - Walking distance to North Richmond station.Responsibilities: You will support customers with an important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policiesMeet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focusAnalyse and solve extensive information & summariseRequirements:Hold Australian CitizenshipHave lived in Australia for the last 5 consecutive years (5 year footprint)Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pmExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and productsGreat time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply: If this sounds like you “'APPLY" now and send a copy of your updated resume through to emmanuel.plesiotis@randstad.com.au or call Emmanuel Plesiotis on 0401 309 874 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$21.92 - AU$23.92, per hour, + Super
        • full-time
        Customer Service Specialist Position Summary: Commencing June 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:15pmNo experience required - 11 days full time paid training.Must be an Australian CitizenMust have lived in Australia a minimum of 5 yearsA requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond - Walking distance to North Richmond station.Responsibilities:You will support customers with an important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pmExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to emmanuel.plesiotis@randstad.com.au or call Emmanuel Plesiotis on 0401 309 874 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Customer Service Specialist Position Summary: Commencing June 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:15pmNo experience required - 11 days full time paid training.Must be an Australian CitizenMust have lived in Australia a minimum of 5 yearsA requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond - Walking distance to North Richmond station.Responsibilities:You will support customers with an important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pmExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to emmanuel.plesiotis@randstad.com.au or call Emmanuel Plesiotis on 0401 309 874 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • full-time
        A leading and successful food and beverage company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, However offering 'working from home' options, at a full-time capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. - Full time: 8.30am - 5pm (1 hour break)- Monday to Friday- Working from Home Option- Short term contract - 2 months max Key responsibilities include: Managing calls and emails to support and assist customer queries within a timely mannerSupporting customers in their use of company products and services Proactively liaising with management and stakeholders to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededAbility to work in a very fast-paced environment and multi-task during service timesService existing accounts to ensure repeat business & growthUpsell and cross sell on all orders placedHandling complaints in a highly professional mannerTo be successful in this role, you will have: Proven Sales backgroundExperience meeting targets/KPIsBe highly self-motivated with strong initiative and work ethicBe customer orientated, always going above and beyond everything you do.Excellent organisational and time management skills.High attention to detailStrong communication skills Have a willingness to learn If you believe you are the right fit for this exciting opportunity, hit the APPLY button now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        A leading and successful food and beverage company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, However offering 'working from home' options, at a full-time capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. - Full time: 8.30am - 5pm (1 hour break)- Monday to Friday- Working from Home Option- Short term contract - 2 months max Key responsibilities include: Managing calls and emails to support and assist customer queries within a timely mannerSupporting customers in their use of company products and services Proactively liaising with management and stakeholders to ensure customer expectations are metSupporting internal teams with customer issues and escalations as and when neededAbility to work in a very fast-paced environment and multi-task during service timesService existing accounts to ensure repeat business & growthUpsell and cross sell on all orders placedHandling complaints in a highly professional mannerTo be successful in this role, you will have: Proven Sales backgroundExperience meeting targets/KPIsBe highly self-motivated with strong initiative and work ethicBe customer orientated, always going above and beyond everything you do.Excellent organisational and time management skills.High attention to detailStrong communication skills Have a willingness to learn If you believe you are the right fit for this exciting opportunity, hit the APPLY button now At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • full-time
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.Interview now, Start next month! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.Interview now, Start next month! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$26 - AU$36, per year, + 9.5% Super
        • full-time
        Our client, a State Government agency, is looking for multiple Grants/ Customer Service Officer’s to join their growing team across Metropolitan Melbourne and Ballarat locations. We are looking for experienced, energetic and passionate grants officers looking to become a part of a new friendly team in a collaborative environment. Customer Service professionals to help assist enquiries around Home Builder Grant Applications. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for youDuties will include but not limited to:Responding to inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their home builder grants Obtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests To be successful you will have:Proven experience working in a fast paced environmentExcellent time managementMinimum typing speed of 25 words per minuteThe ability to be across various IT systems and software systems Assessing applications or applying guidelines in a Government agencyProblem solving skills If this sounds like the role for you please apply now, and for further information please contact Angelique Kondovasis at angelique.kondovasis@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client, a State Government agency, is looking for multiple Grants/ Customer Service Officer’s to join their growing team across Metropolitan Melbourne and Ballarat locations. We are looking for experienced, energetic and passionate grants officers looking to become a part of a new friendly team in a collaborative environment. Customer Service professionals to help assist enquiries around Home Builder Grant Applications. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for youDuties will include but not limited to:Responding to inbound customer enquiries, in a professional and timely manner either via phone or emailYou will be the first point of contact, and be expected to assist customers in completing their home builder grants Obtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests To be successful you will have:Proven experience working in a fast paced environmentExcellent time managementMinimum typing speed of 25 words per minuteThe ability to be across various IT systems and software systems Assessing applications or applying guidelines in a Government agencyProblem solving skills If this sounds like the role for you please apply now, and for further information please contact Angelique Kondovasis at angelique.kondovasis@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • full-time
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start ASAP! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start ASAP! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • AU$21.00 - AU$24.00 per hour
        • full-time
        Customer Service Specialist Position Summary: Commencing June 2021/July 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pm + Occasional Satirdays from July - September No experience required - 11 days full time paid training.Must be an Australian Citizen A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pm + Occasional Saturdays from July-SeptExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to louise.degier@randstad.com.au or call Louise de Gier on 0449 238 663 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Customer Service Specialist Position Summary: Commencing June 2021/July 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pm + Occasional Satirdays from July - September No experience required - 11 days full time paid training.Must be an Australian Citizen A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pm + Occasional Saturdays from July-SeptExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to louise.degier@randstad.com.au or call Louise de Gier on 0449 238 663 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$26 - AU$35, per year, + 9.5% Super
        • full-time
        Randstad are currently recruiting for a valued public sector client based in Metropolitan Melbourne. This is a call centre customer service based position, involving taking inbound and outbound customer call enquiries. We are looking for candidates that are able to work full time hours, and have strong call/contact centre skills. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging timesConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profilesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryHandle customer data and information with confidentialityAbility to work autonomously, self-directed learning, problem solving and researching of system issuesMinimum of 2 years experience in a customer service role in a contact/call centre environment is essentialOutbound/Inbound call experience How to applyThese roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasisi via the apply button, OR email your CV to angelique.kondovasis@randstad.com.au. *Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently recruiting for a valued public sector client based in Metropolitan Melbourne. This is a call centre customer service based position, involving taking inbound and outbound customer call enquiries. We are looking for candidates that are able to work full time hours, and have strong call/contact centre skills. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging timesConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profilesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryHandle customer data and information with confidentialityAbility to work autonomously, self-directed learning, problem solving and researching of system issuesMinimum of 2 years experience in a customer service role in a contact/call centre environment is essentialOutbound/Inbound call experience How to applyThese roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasisi via the apply button, OR email your CV to angelique.kondovasis@randstad.com.au. *Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • AU$21.92 - AU$24.00, per hour, + Super + 3 Month Bonus
        • full-time
        Customer Service Specialist Position Summary: Commencing May 2021/June 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pmNo experience required - 11 days full time paid training.Must be an Australian Citizen A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pmExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.$500 sign-on bonus on offer to be earned within your first 3 months. Conditions apply.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to emmanuel.plesiotis@randstad.com.au or call Emmanuel Plesiotis on 0401 309 874 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Customer Service Specialist Position Summary: Commencing May 2021/June 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pmNo experience required - 11 days full time paid training.Must be an Australian Citizen A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pmExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.$500 sign-on bonus on offer to be earned within your first 3 months. Conditions apply.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to emmanuel.plesiotis@randstad.com.au or call Emmanuel Plesiotis on 0401 309 874 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • full-time
        Our client is a national leader in the production of technology solutions, focusing on expanding their product ranges to include Communications, Security and Surveillance.This company fosters a culture of inclusiveness that values people and the contribution they make to the efficient and effective operation of the business and its profitability.We're seeking an experienced and highly motivated Inside Sales Executive with a successful sales track record to join our team, experience within this space, as well as the Security Systems sales will be looked upon favourably. We require a person who has a passion for selling, consistent and diligent, with a can-do, hunter attitude. This is your opportunity to become a vital member of the Melbourne team, offering job security and progression with a dynamic national Company.The successful candidate will enjoy a varied role which will include the following duties:Build and develop customer relationships through strong customer service and a willingness to always exceed expectationsManage, grow and retain our existing accountsProvide product support and advising customers on product solutionsAchieve sales targets and budgets, with a proven track recordIdentifying new product and market opportunitiesKeep up to date with the latest product developmentsContribute to the continual improvement culture of the company Who we're seeking;Self-motivated & work well unsupervisedAbility to work well under pressure and the ability to manage multiple customers and prioritiesHigh levels of integrity and honesty with a commitment to exceptional levels of customer service and supportExcellent attention to detail, organisational and interpersonal skillsAbility to work in a team environmentExperienced using Microsoft Windows based computer programsSecurity systems & associated product industry experience would be highly valued, but not essentialIf you believe you fit the above criteria and desire a stable future with a progressive and highly successful operation then please forward your resume to oscar.knight@randstad.com.au or call on 0419382195. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a national leader in the production of technology solutions, focusing on expanding their product ranges to include Communications, Security and Surveillance.This company fosters a culture of inclusiveness that values people and the contribution they make to the efficient and effective operation of the business and its profitability.We're seeking an experienced and highly motivated Inside Sales Executive with a successful sales track record to join our team, experience within this space, as well as the Security Systems sales will be looked upon favourably. We require a person who has a passion for selling, consistent and diligent, with a can-do, hunter attitude. This is your opportunity to become a vital member of the Melbourne team, offering job security and progression with a dynamic national Company.The successful candidate will enjoy a varied role which will include the following duties:Build and develop customer relationships through strong customer service and a willingness to always exceed expectationsManage, grow and retain our existing accountsProvide product support and advising customers on product solutionsAchieve sales targets and budgets, with a proven track recordIdentifying new product and market opportunitiesKeep up to date with the latest product developmentsContribute to the continual improvement culture of the company Who we're seeking;Self-motivated & work well unsupervisedAbility to work well under pressure and the ability to manage multiple customers and prioritiesHigh levels of integrity and honesty with a commitment to exceptional levels of customer service and supportExcellent attention to detail, organisational and interpersonal skillsAbility to work in a team environmentExperienced using Microsoft Windows based computer programsSecurity systems & associated product industry experience would be highly valued, but not essentialIf you believe you fit the above criteria and desire a stable future with a progressive and highly successful operation then please forward your resume to oscar.knight@randstad.com.au or call on 0419382195. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • full-time
        Our client is currently seeking an experienced Contact Centre Operations Manager. This is an exciting Full-time Permanent opportunity. You will be responsible for ensuring the contact centre teams maximise opportunities, achieve targets and deliver exceptional customer service. You will also work in conjunction with other departments and develop effective campaigns, forecasting, scheduling and reporting. Your key duties include the following:Operational Leadership including, effectively leading and managing people, processes and technologyDevelop strong working relationships with team leaders together with key stakeholders, managers, Product team and finance teamIdentify and support training opportunities, both internal and externalEnsure team leaders manage labour rosters and associated costs in accordance with budgetsPreparation of Annual Budget reviews and Monthly Management reportsEnsure return on investment through KPIs and performanceForecasting and Performance Monitoring to ensure the plans will meet the weekly, monthly and yearly targetsSubmit/approve invoices from suppliers for payment and coding accuratelyAdhere to and role model the Company values & policies at all timesTake reasonable care of the health and safety of yourself and others, and report hazards and incidentsTo be successful for this role you must possess the following attributes:Minimum of 2 years experience in a customer service management role leading a contact/call centre environment is essentialOutbound/Inbound call experienceEnthusiastic and proactive team playerAbility to build long-lasting relationships with customers, both internal and externalAbility to work in a fast-paced environmentExcellent communication skill with emphasis on listening, negotiating and influencingAbility to work autonomously, self-directed learning, problem solving and researching of system issuesExcellent reporting, analytical, problem solving and decision-making skills. If this sounds like you, apply NOW today! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is currently seeking an experienced Contact Centre Operations Manager. This is an exciting Full-time Permanent opportunity. You will be responsible for ensuring the contact centre teams maximise opportunities, achieve targets and deliver exceptional customer service. You will also work in conjunction with other departments and develop effective campaigns, forecasting, scheduling and reporting. Your key duties include the following:Operational Leadership including, effectively leading and managing people, processes and technologyDevelop strong working relationships with team leaders together with key stakeholders, managers, Product team and finance teamIdentify and support training opportunities, both internal and externalEnsure team leaders manage labour rosters and associated costs in accordance with budgetsPreparation of Annual Budget reviews and Monthly Management reportsEnsure return on investment through KPIs and performanceForecasting and Performance Monitoring to ensure the plans will meet the weekly, monthly and yearly targetsSubmit/approve invoices from suppliers for payment and coding accuratelyAdhere to and role model the Company values & policies at all timesTake reasonable care of the health and safety of yourself and others, and report hazards and incidentsTo be successful for this role you must possess the following attributes:Minimum of 2 years experience in a customer service management role leading a contact/call centre environment is essentialOutbound/Inbound call experienceEnthusiastic and proactive team playerAbility to build long-lasting relationships with customers, both internal and externalAbility to work in a fast-paced environmentExcellent communication skill with emphasis on listening, negotiating and influencingAbility to work autonomously, self-directed learning, problem solving and researching of system issuesExcellent reporting, analytical, problem solving and decision-making skills. If this sounds like you, apply NOW today! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • full-time
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start ASAP! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start ASAP! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$55,000 - AU$57,000, per year, superannuation
        • full-time
        Our client is a leading provider of commercial, residential and electronic security and door systems.Due to successful business expansion and growth, we have multiple permanent opportunities for Customer Service Representatives to join a high performing and rewarding team environment. This is a full-time permanent opportunity based in Blackburn working Monday to Friday 9am-5pm. About the role:Answer incoming phone calls efficiently and effectivelyProcessing of customer orders Responding to emails in a timely and efficient mannerObtain and evaluate all relevant information to handle inquiries and complaintsRecord and mantain details of any changes to purchase orders Communicating ETA's, stock pricing and availability to customers and departments About you:Previous experience within a similar Customer Service or technical role Excellent written and verbal communication skillsStrong time management skillsCustomer first attitude Ability to work in a team environment and autonomously Self starter and can do attitude If you believe you are the perfect person for this exciting and rewarding opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a leading provider of commercial, residential and electronic security and door systems.Due to successful business expansion and growth, we have multiple permanent opportunities for Customer Service Representatives to join a high performing and rewarding team environment. This is a full-time permanent opportunity based in Blackburn working Monday to Friday 9am-5pm. About the role:Answer incoming phone calls efficiently and effectivelyProcessing of customer orders Responding to emails in a timely and efficient mannerObtain and evaluate all relevant information to handle inquiries and complaintsRecord and mantain details of any changes to purchase orders Communicating ETA's, stock pricing and availability to customers and departments About you:Previous experience within a similar Customer Service or technical role Excellent written and verbal communication skillsStrong time management skillsCustomer first attitude Ability to work in a team environment and autonomously Self starter and can do attitude If you believe you are the perfect person for this exciting and rewarding opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$25 - AU$30, per year, + 9.5% Super
        • full-time
        Our client, a State Government agency in the Transport sector, is looking for multiple Customer Service Representatives to join their growing Customer Service team across the Northern Suburbs of Melbourne. We are looking for experienced, energetic and passionate customer service representatives looking to become a part of a new friendly team in a collaborative environment. Various employment opportunities available from 2-5 days a week with the availability to work 20-38 hours per week.If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you Duties will include but not limited to:Responding to a high volume of customer enquiries, in a professional and timely manner face to face, or either via phone or email You will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests due company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work to KPI’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmProven good accountability and time management, with flexibility to be The ability to across various IT systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now, and for further information please contact Angelique Kondovasis at angelique.kondovasis@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client, a State Government agency in the Transport sector, is looking for multiple Customer Service Representatives to join their growing Customer Service team across the Northern Suburbs of Melbourne. We are looking for experienced, energetic and passionate customer service representatives looking to become a part of a new friendly team in a collaborative environment. Various employment opportunities available from 2-5 days a week with the availability to work 20-38 hours per week.If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you Duties will include but not limited to:Responding to a high volume of customer enquiries, in a professional and timely manner face to face, or either via phone or email You will be the first point of contact, and be expected to assist customers in completing their registration and licensing queries and transactionsObtaining and deciphering a variety of complex information from customers, using a range of systemsCarry out administrative tasks such as data entry, issuing written correspondence (e-mail), scheduling appointments, processing customer requests due company procedures and policies To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work to KPI’s and excellent time managementFlexibility for rostered hours, including weekends, and be available between Mon - Fri 8:30am - 4:30pmProven good accountability and time management, with flexibility to be The ability to across various IT systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now, and for further information please contact Angelique Kondovasis at angelique.kondovasis@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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