4 jobs found in victoria vic

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.Interview now, Start next month! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start ASAP! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are currently recruiting for a valued public sector client based in Metropolitan Melbourne. This is a call centre customer service based position, involving taking inbound and outbound customer call enquiries. We are looking for candidates that are able to work full time hours, and have strong call/contact centre skills. If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for youAbout the position:First point of contact for customers handling inbound calls regarding customers who may be experiencing financial hardship and challenging timesConsistently providing excellent customer service and going above and beyondShowcasing high levels of empathy and resilience towards our customers at all times to ensure assistance is provided to solve their issuesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profilesIt is essential that you have previous experience in a customer service, call centre or a similar role.Excellent communication skills, verbal and writtenHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centrePride yourself on your level of empathy and resilienceBe able to obtain and clear background clearances and police checksPrevious experience in call centre or in a phone based roleCustomer-centric and service-oriented mind-setAn interest in pursuing a career in the banking and financial services industryHandle customer data and information with confidentialityAbility to work autonomously, self-directed learning, problem solving and researching of system issuesMinimum of 2 years experience in a customer service role in a contact/call centre environment is essentialOutbound/Inbound call experience How to applyThese roles are highly sought after, please apply today. Send your resume in word format to Angelique Kondovasisi via the apply button, OR email your CV to angelique.kondovasis@randstad.com.au. *Please note, due to the volume of applications only shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is currently seeking an experienced Contact Centre Operations Manager. This is an exciting Full-time Permanent opportunity. You will be responsible for ensuring the contact centre teams maximise opportunities, achieve targets and deliver exceptional customer service. You will also work in conjunction with other departments and develop effective campaigns, forecasting, scheduling and reporting. Your key duties include the following:Operational Leadership including, effectively leading and managing people, processes and technologyDevelop strong working relationships with team leaders together with key stakeholders, managers, Product team and finance teamIdentify and support training opportunities, both internal and externalEnsure team leaders manage labour rosters and associated costs in accordance with budgetsPreparation of Annual Budget reviews and Monthly Management reportsEnsure return on investment through KPIs and performanceForecasting and Performance Monitoring to ensure the plans will meet the weekly, monthly and yearly targetsSubmit/approve invoices from suppliers for payment and coding accuratelyAdhere to and role model the Company values & policies at all timesTake reasonable care of the health and safety of yourself and others, and report hazards and incidentsTo be successful for this role you must possess the following attributes:Minimum of 2 years experience in a customer service management role leading a contact/call centre environment is essentialOutbound/Inbound call experienceEnthusiastic and proactive team playerAbility to build long-lasting relationships with customers, both internal and externalAbility to work in a fast-paced environmentExcellent communication skill with emphasis on listening, negotiating and influencingAbility to work autonomously, self-directed learning, problem solving and researching of system issuesExcellent reporting, analytical, problem solving and decision-making skills. If this sounds like you, apply NOW today! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.