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        • geelong, victoria
        • permanent
        • AU$58,000 - AU$59,000 per year
        • full-time
        Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact center team. Duties will include but not limited to: Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coachingDealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically).Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes.Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the managerUphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position titleWill be involved in coaching of other staff and providing feedback to agentsImplement process improvements, writing and amending work instructions and be on the phone queue when requiredTo be considered for the role you will have: Proven experience in the utilities space specifically gas- Highly desirableA customer fist approach always looking for quick positive outcomesKnowledge of the electricity compliance and regulatory lawsExcellent communication skills both written and verbalThe ability troubleshoot difficult customer queries in a positive and timely mannerIf this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a fast growing mover within the utilities sector and is looking for a Senior customer solutions consultant to join their growing contact center team. Duties will include but not limited to: Be the first point of contact for all phone based and written customer requests and with a view to resolve on the first call. Will 50% phone based and 50% team coachingDealing with a variety of customer requests both large and small e.g. bill enquiries (inbound and outbound), complaints, payments, move ins/move outs. Received, over the phone and in written communications (mail and electronically).Look after day to day customer enquiries and complaints for all customers whilst working with a view to continuously improve outcomes.Be willing to learn all aspects of the retail business, and perform additional duties within the department as required by the managerUphold Company’s compliance obligations at all times, manage and keep up- to date with particular focus on the compliance obligations allocated to the position titleWill be involved in coaching of other staff and providing feedback to agentsImplement process improvements, writing and amending work instructions and be on the phone queue when requiredTo be considered for the role you will have: Proven experience in the utilities space specifically gas- Highly desirableA customer fist approach always looking for quick positive outcomesKnowledge of the electricity compliance and regulatory lawsExcellent communication skills both written and verbalThe ability troubleshoot difficult customer queries in a positive and timely mannerIf this sounds like the role for you please apply now, and for further information please contact Tom Pedersen at tom.pedersen@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$80,000 - AU$100,000, per year, Vehicle perks and many more
        • full-time
        Full Job DescriptionThis highly successful household brand continues to lead the way in technological advancements within its industry. By joining this company, you will be part of an industry that's going through a revolution. If you want security, this is it! You will learn to think differently here. If you are change-driven and motivated, success will happen. With this new thought process, you`ll quickly utilize your previous experience to improve the performance of the collections team. As you coach and mentor the team to success you will not only develop amazing relationships, but you will impress the broader business and open doors you never thought existed. Your responsibilities will include: Improving the performance levels of a collections teamMaintaining consistent customer service Developing enhanced communication with multiple parts of the businessMentoring and supporting team members.Building a high performing team environment that has a growth mindset At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Full Job DescriptionThis highly successful household brand continues to lead the way in technological advancements within its industry. By joining this company, you will be part of an industry that's going through a revolution. If you want security, this is it! You will learn to think differently here. If you are change-driven and motivated, success will happen. With this new thought process, you`ll quickly utilize your previous experience to improve the performance of the collections team. As you coach and mentor the team to success you will not only develop amazing relationships, but you will impress the broader business and open doors you never thought existed. Your responsibilities will include: Improving the performance levels of a collections teamMaintaining consistent customer service Developing enhanced communication with multiple parts of the businessMentoring and supporting team members.Building a high performing team environment that has a growth mindset At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$25 - AU$30 per year
        • full-time
        Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$55,674 per year
        • full-time
        Our client is a well established non for profit, private health insurance fund.They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards.Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Outstanding written and verbal communication skills.Ability to liaise with stakeholders and to build and develop existing and new client relationships.Excellent attention to detail and accuracy.High problem solving capabilties and the ability to manage complex and demanding high volume processes.Advanced levels of resilience and the ability to learn from set backs and mistakes.Ability to convey complex detailed information in a simple format.Highly organised with strong abilities to prioritise and manage multiple demanding tasks.Strong time management and efficiency skills.Customer service oriented.Ability to work well autonomously and in a team to achieve common goals.Self motivated and driven.Savvy and highly competent and adaptable with technology and navigation.Speedy data entry skills with accuracy.1-2 years experience in a customer service and sales environment.Experience working in a high volume contact centre environment. Key Responsibilities:Provide expert knowledge and support to both staff and members.Accurately assess claims within kpi's.Manage and maintain our database with members and provider details.Assist members with troubleshoot claims where required.Provide an excellent service to ensure our members have a consistently great experience when dealing with our company.First point of contact for resolution for our clients to provide excellent written and verbal communication and delivery of service.Interpret and analyse data to identify benefit eligibility for our members.Timely and accurate information provided inresponse to all provider enquiries.Knowledge and understanding of complex and specialised claims.Strong administration skills.Display a high level of initiative to investigate problems and offer solutions. Benefits on offer:You will join a supportive work environment in which you can develop and grow your potential. Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on! Next steps:If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 14/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a well established non for profit, private health insurance fund.They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards.Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Outstanding written and verbal communication skills.Ability to liaise with stakeholders and to build and develop existing and new client relationships.Excellent attention to detail and accuracy.High problem solving capabilties and the ability to manage complex and demanding high volume processes.Advanced levels of resilience and the ability to learn from set backs and mistakes.Ability to convey complex detailed information in a simple format.Highly organised with strong abilities to prioritise and manage multiple demanding tasks.Strong time management and efficiency skills.Customer service oriented.Ability to work well autonomously and in a team to achieve common goals.Self motivated and driven.Savvy and highly competent and adaptable with technology and navigation.Speedy data entry skills with accuracy.1-2 years experience in a customer service and sales environment.Experience working in a high volume contact centre environment. Key Responsibilities:Provide expert knowledge and support to both staff and members.Accurately assess claims within kpi's.Manage and maintain our database with members and provider details.Assist members with troubleshoot claims where required.Provide an excellent service to ensure our members have a consistently great experience when dealing with our company.First point of contact for resolution for our clients to provide excellent written and verbal communication and delivery of service.Interpret and analyse data to identify benefit eligibility for our members.Timely and accurate information provided inresponse to all provider enquiries.Knowledge and understanding of complex and specialised claims.Strong administration skills.Display a high level of initiative to investigate problems and offer solutions. Benefits on offer:You will join a supportive work environment in which you can develop and grow your potential. Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on! Next steps:If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 14/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.