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9 jobs found in Queensland

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    • gold coast, queensland
    • permanent
    • AU$50,000 - AU$53,000, per year, Plus super
    • full-time
    Your New CompanyWork with an Australian company that supplies quality products and services to people all over Australia. They pride themselves on being a reliable, hard working and dedicated team to help assist their customers with all enquiries.Randstad is currently recruiting for a Customer Service officer to provide exceptional support to a growing national company. The successful candidate will have high attention to detail, exceptional organisation skills and can provide support to internal stakeholders and customers. Your new positionLiaise with clients and customers and manufacturers all over AustraliaAnswer emails and phone callsAssist with daily invoicingTake and process ordersFollow up on all customer requestsTrack and Manage orders through the database.Data entry and reporting Your skills and experiencePrevious experience in a Customer service environmentExcellent verbal and written communication to engage and build relationshipsHigh attention to detail and ability to show resilience.Positive attitudeBe able to learn new CRM systems quickly and efficiently. What is on offerCompetitive salaryCareer progressionMonday - Friday full time permanent positionFun team and working environment... there is office dogs!Full training providedDon't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone 07 3100 7015 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New CompanyWork with an Australian company that supplies quality products and services to people all over Australia. They pride themselves on being a reliable, hard working and dedicated team to help assist their customers with all enquiries.Randstad is currently recruiting for a Customer Service officer to provide exceptional support to a growing national company. The successful candidate will have high attention to detail, exceptional organisation skills and can provide support to internal stakeholders and customers. Your new positionLiaise with clients and customers and manufacturers all over AustraliaAnswer emails and phone callsAssist with daily invoicingTake and process ordersFollow up on all customer requestsTrack and Manage orders through the database.Data entry and reporting Your skills and experiencePrevious experience in a Customer service environmentExcellent verbal and written communication to engage and build relationshipsHigh attention to detail and ability to show resilience.Positive attitudeBe able to learn new CRM systems quickly and efficiently. What is on offerCompetitive salaryCareer progressionMonday - Friday full time permanent positionFun team and working environment... there is office dogs!Full training providedDon't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone 07 3100 7015 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • eight mile plains, queensland
    • permanent
    • full-time
    Southside location - Eight Mile PlainsImmediate start!Parking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a Customer service / call centre / Claims background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOption to work in a hybrid capacity - Mix of WFH & OfficeOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableEnd to End claims experience Hospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsImmediate start!Parking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a Customer service / call centre / Claims background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOption to work in a hybrid capacity - Mix of WFH & OfficeOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableEnd to End claims experience Hospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gold coast, queensland
    • temporary
    • AU$27.12 - AU$27.12, per hour, Plus super
    • full-time
    Your new roleWork for a leading Australian Technical Services Company. They are passionate and dedicated about providing exceptional service across Australia and New Zealand. Randstad is recruiting for a Customer Scheduling Coordinator. We are looking for candidates that have very strong data entry skills and can provide support to contractors and clients.Duties and responsibilitiesCo-ordinate the day to day business operations from checking and responding to emails, scheduling trades staff and checking the technicians into siteCreate reports for clients with updates on works neededLiaise with onsite technicians to log data as requiredManage incoming customer callsRearrange jobs for technicians where requiredAssist with any operational improvements where necessaryProvide a high level of customer service to clients of the businessEfficiently complete data entry and data handling duties using excel and CRM Systems Your Skills and ExperienceExcellent verbal and written communication to engage and build relationships with clients, customers and stakeholdersMUST have Experience utilising MS Excel to track jobsHighly organized with outstanding time management skills and strong attention to detailAble to work as part of a team but also individually with limited supervisionEager to learn and develop their skillsWhat is on OfferCompetitive hourly rateSupportive and rewarding cultureCareer progressionThis is an ongoing temporary position located in Nerang paying $27.12 p/h plus super. Monday to Friday weekly rotating roster 8am-4pm and 10am-6pm.Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone 07 3100 7015Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your new roleWork for a leading Australian Technical Services Company. They are passionate and dedicated about providing exceptional service across Australia and New Zealand. Randstad is recruiting for a Customer Scheduling Coordinator. We are looking for candidates that have very strong data entry skills and can provide support to contractors and clients.Duties and responsibilitiesCo-ordinate the day to day business operations from checking and responding to emails, scheduling trades staff and checking the technicians into siteCreate reports for clients with updates on works neededLiaise with onsite technicians to log data as requiredManage incoming customer callsRearrange jobs for technicians where requiredAssist with any operational improvements where necessaryProvide a high level of customer service to clients of the businessEfficiently complete data entry and data handling duties using excel and CRM Systems Your Skills and ExperienceExcellent verbal and written communication to engage and build relationships with clients, customers and stakeholdersMUST have Experience utilising MS Excel to track jobsHighly organized with outstanding time management skills and strong attention to detailAble to work as part of a team but also individually with limited supervisionEager to learn and develop their skillsWhat is on OfferCompetitive hourly rateSupportive and rewarding cultureCareer progressionThis is an ongoing temporary position located in Nerang paying $27.12 p/h plus super. Monday to Friday weekly rotating roster 8am-4pm and 10am-6pm.Don't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone 07 3100 7015Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gold coast, queensland
    • temporary
    • full-time
    Randstad is recruiting for multiple administrative temporary positions to assist on an urgent project for a valued client in Varsity Lakes. We are looking for candidates with excellent customer service and are confident in speaking with people over the phone and can commit to a 2 month contract with the possibility of an extension.The role offers full, paid training for the first week with additional ongoing support and guidanceDuties:Acting as a concierge for incoming callsTriaging customers - either passing to the correct department or taking customer information to relay to the correct department for call backsAccurately record all dataExcellent customer serviceAd hoc administrative duties as requiredSkills/experience:Excellent phone mannerExcellent attention to detailAbility to multitask in a busy environmentGreat communication skills The start date for this position is Monday 23rd May for a 2 month period with a likely extension. For this role you must be either an Australian citizen or a permanent resident. The rate of pay for this position is $27.12/hour plus super . Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment. To apply for this position please use the ‘Apply Now’ button to submit your CV.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad is recruiting for multiple administrative temporary positions to assist on an urgent project for a valued client in Varsity Lakes. We are looking for candidates with excellent customer service and are confident in speaking with people over the phone and can commit to a 2 month contract with the possibility of an extension.The role offers full, paid training for the first week with additional ongoing support and guidanceDuties:Acting as a concierge for incoming callsTriaging customers - either passing to the correct department or taking customer information to relay to the correct department for call backsAccurately record all dataExcellent customer serviceAd hoc administrative duties as requiredSkills/experience:Excellent phone mannerExcellent attention to detailAbility to multitask in a busy environmentGreat communication skills The start date for this position is Monday 23rd May for a 2 month period with a likely extension. For this role you must be either an Australian citizen or a permanent resident. The rate of pay for this position is $27.12/hour plus super . Undertaking a temporary contract through Randstad will give you exclusive access to our candidates benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your assignment. To apply for this position please use the ‘Apply Now’ button to submit your CV.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gold coast, queensland
    • permanent
    • AU$50,000 - AU$53,000, per year, plus super
    • full-time
    Your New CompanyWork with an Australian company that supplies quality products and services to people all over Australia. They pride themselves on being a reliable, hard working and dedicated team to help assist their customers with all enquiries.Randstad is currently recruiting for a Customer Service officer to provide exceptional support to a growing national company. The successful candidate will have high attention to detail, exceptional organisation skills and can provide support to internal stakeholders and customers. Your new positionLiaise with clients and customers and manufacturers all over AustraliaAnswer emails and phone callsAssist with daily invoicingTake and process ordersFollow up on all customer requestsTrack and Manage orders through the database.Data entry and reporting Your skills and experiencePrevious experience in a Customer service environmentExcellent verbal and written communication to engage and build relationshipsHigh attention to detail and ability to show resilience.Positive attitudeBe able to learn new CRM systems quickly and efficiently. What is on offerCompetitive salaryMonday - Friday full time permanent positionFun team and working environmentFull training providedDon't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New CompanyWork with an Australian company that supplies quality products and services to people all over Australia. They pride themselves on being a reliable, hard working and dedicated team to help assist their customers with all enquiries.Randstad is currently recruiting for a Customer Service officer to provide exceptional support to a growing national company. The successful candidate will have high attention to detail, exceptional organisation skills and can provide support to internal stakeholders and customers. Your new positionLiaise with clients and customers and manufacturers all over AustraliaAnswer emails and phone callsAssist with daily invoicingTake and process ordersFollow up on all customer requestsTrack and Manage orders through the database.Data entry and reporting Your skills and experiencePrevious experience in a Customer service environmentExcellent verbal and written communication to engage and build relationshipsHigh attention to detail and ability to show resilience.Positive attitudeBe able to learn new CRM systems quickly and efficiently. What is on offerCompetitive salaryMonday - Friday full time permanent positionFun team and working environmentFull training providedDon't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • AU$50,000 - AU$60,000 per year
    • full-time
    A customer service role with a difference! Come and join ReAmped Energy!Australia’s fastest growing energy company!Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia.With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. This is an exciting role that offers a varied range of responsibilities offering exposure to multiple departments. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and visionSupport all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsFlexible working arrangements available after training period The talents you bring: Customer service experience The ability to have a laugh - ReAmped prides themselves on a fun, friendly environment! Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Attention to detailTeam playerPeople personKnowledge of social media platforms Who you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines all with a smile on your face and a few laughs along the way! This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A customer service role with a difference! Come and join ReAmped Energy!Australia’s fastest growing energy company!Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia.With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. This is an exciting role that offers a varied range of responsibilities offering exposure to multiple departments. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and visionSupport all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsFlexible working arrangements available after training period The talents you bring: Customer service experience The ability to have a laugh - ReAmped prides themselves on a fun, friendly environment! Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Attention to detailTeam playerPeople personKnowledge of social media platforms Who you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines all with a smile on your face and a few laughs along the way! This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • eight mile plains, queensland
    • permanent
    • full-time
    Southside location - Eight Mile PlainsImmediate start!Parking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a Customer service / call centre / Claims background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOption to work in a hybrid capacity - Mix of WFH & OfficeOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableEnd to End claims experience Hospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Southside location - Eight Mile PlainsImmediate start!Parking available on siteFull time roles, $31.25 per hour + super6 month contractsClaims Call CentreRandstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities!This can be an amazing opportunity for someone from a Customer service / call centre / Claims background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training.You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. What's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Saturday Roster 7am-7pmOption to work in a hybrid capacity - Mix of WFH & OfficeOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteKey AccountabilitiesTaking high volume inbound calls Manage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsHighly desirable:Experience in customer service - call centre desirableEnd to End claims experience Hospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today!Successfully shortlisted candidates will be contacted ASAP.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • townsville, queensland
    • contract
    • AU$41.00 per hour
    • full-time
    Randstad are currently seeking career minded customer service professionals to join a rapidly growing Federal Government Agency in the Townsville CBD for an ongoing project. This is a great opportunity to take your customer service career to the next level! You will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other.Successful applicants will have strong attention to detail, excellent customer service and communication skills and ability to work in a scheduled environment. Monday to Friday. Overtime is on offer as well.The Role:As a Senior Customer Service Officer you will:Paying $41 plus Super per hourApply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiries which require substantial investigation and analysis.Manage more complex and escalated enquiries via telephone, email and written correspondence in the context of non-routine circumstances.Resolve escalated and complex cases.Provide supervision and guidance to assist other staff members to resolve routine cases according to the Department’s complaints handling guidelines.Prepare correspondence and documentation including written responses on routine and more complex matters.Provide on the job coaching and mentoring to less experienced employees.Be innovative and collaborate to improve systems, knowledge and processes, including quality coaching and training needs.About You:Experience working in a contact centre or experience in delivering government employment services (such as jobactive or Disability Employment ServicesCurrent Police Check of the standard of ‘nil disclosable court outcomes. Ability to obtain a Baseline Security ClearanceInterested?At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently seeking career minded customer service professionals to join a rapidly growing Federal Government Agency in the Townsville CBD for an ongoing project. This is a great opportunity to take your customer service career to the next level! You will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other.Successful applicants will have strong attention to detail, excellent customer service and communication skills and ability to work in a scheduled environment. Monday to Friday. Overtime is on offer as well.The Role:As a Senior Customer Service Officer you will:Paying $41 plus Super per hourApply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiries which require substantial investigation and analysis.Manage more complex and escalated enquiries via telephone, email and written correspondence in the context of non-routine circumstances.Resolve escalated and complex cases.Provide supervision and guidance to assist other staff members to resolve routine cases according to the Department’s complaints handling guidelines.Prepare correspondence and documentation including written responses on routine and more complex matters.Provide on the job coaching and mentoring to less experienced employees.Be innovative and collaborate to improve systems, knowledge and processes, including quality coaching and training needs.About You:Experience working in a contact centre or experience in delivering government employment services (such as jobactive or Disability Employment ServicesCurrent Police Check of the standard of ‘nil disclosable court outcomes. Ability to obtain a Baseline Security ClearanceInterested?At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • gold coast, queensland
    • permanent
    • AU$52,000 - AU$55,000, per year, Plus super
    • full-time
    Your New CompanyWork with an Australian company that supplies quality products and services to people all over Australia. They pride themselves on being a reliable, hard working and dedicated team to help assist their customers with all enquiries.Randstad is currently recruiting for a Customer Service officer to provide exceptional support to a growing national company. The successful candidate will have high attention to detail, exceptional organisation skills and can provide support to internal stakeholders and customers. Your new positionLiaise with clients and customers and manufacturers all over AustraliaAnswer emails and phone callsAssist with daily invoicingTake and process ordersFollow up on all customer requestsTrack and Manage orders through the database.Data entry and reporting Your skills and experiencePrevious experience in a Customer service environmentExcellent verbal and written communication to engage and build relationshipsHigh attention to detail and ability to show resilience.Positive attitudeBe able to learn new CRM systems quickly and efficiently. What is on offerCompetitive salaryMonday - Friday full time permanent positionFun team and working environmentFull training providedDon't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New CompanyWork with an Australian company that supplies quality products and services to people all over Australia. They pride themselves on being a reliable, hard working and dedicated team to help assist their customers with all enquiries.Randstad is currently recruiting for a Customer Service officer to provide exceptional support to a growing national company. The successful candidate will have high attention to detail, exceptional organisation skills and can provide support to internal stakeholders and customers. Your new positionLiaise with clients and customers and manufacturers all over AustraliaAnswer emails and phone callsAssist with daily invoicingTake and process ordersFollow up on all customer requestsTrack and Manage orders through the database.Data entry and reporting Your skills and experiencePrevious experience in a Customer service environmentExcellent verbal and written communication to engage and build relationshipsHigh attention to detail and ability to show resilience.Positive attitudeBe able to learn new CRM systems quickly and efficiently. What is on offerCompetitive salaryMonday - Friday full time permanent positionFun team and working environmentFull training providedDon't miss out on this opportunity and APPLY NOW, or for a confidential conversation, please contact Jazzie Houlahan - jasmine.houlahan@randstad.com.au or phone 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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