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1 Contract Call centre & customer service job found in Queensland

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    • townsville, queensland
    • contract
    • AU$41.00 per hour
    • full-time
    Randstad are currently seeking career minded customer service professionals to join a rapidly growing Federal Government Agency in the Townsville CBD for an ongoing project. This is a great opportunity to take your customer service career to the next level! You will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other.Successful applicants will have strong attention to detail, excellent customer service and communication skills and ability to work in a scheduled environment. Monday to Friday. Overtime is on offer as well.The Role:As a Senior Customer Service Officer you will:Paying $41 plus Super per hourApply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiries which require substantial investigation and analysis.Manage more complex and escalated enquiries via telephone, email and written correspondence in the context of non-routine circumstances.Resolve escalated and complex cases.Provide supervision and guidance to assist other staff members to resolve routine cases according to the Department’s complaints handling guidelines.Prepare correspondence and documentation including written responses on routine and more complex matters.Provide on the job coaching and mentoring to less experienced employees.Be innovative and collaborate to improve systems, knowledge and processes, including quality coaching and training needs.About You:Experience working in a contact centre or experience in delivering government employment services (such as jobactive or Disability Employment ServicesCurrent Police Check of the standard of ‘nil disclosable court outcomes. Ability to obtain a Baseline Security ClearanceInterested?At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently seeking career minded customer service professionals to join a rapidly growing Federal Government Agency in the Townsville CBD for an ongoing project. This is a great opportunity to take your customer service career to the next level! You will be working in a dynamic, fast-paced, target-driven and high-volume environment within a culture and working environment unlike any other.Successful applicants will have strong attention to detail, excellent customer service and communication skills and ability to work in a scheduled environment. Monday to Friday. Overtime is on offer as well.The Role:As a Senior Customer Service Officer you will:Paying $41 plus Super per hourApply thorough knowledge of policy, procedures and guidelines to resolve complex and escalated enquiries which require substantial investigation and analysis.Manage more complex and escalated enquiries via telephone, email and written correspondence in the context of non-routine circumstances.Resolve escalated and complex cases.Provide supervision and guidance to assist other staff members to resolve routine cases according to the Department’s complaints handling guidelines.Prepare correspondence and documentation including written responses on routine and more complex matters.Provide on the job coaching and mentoring to less experienced employees.Be innovative and collaborate to improve systems, knowledge and processes, including quality coaching and training needs.About You:Experience working in a contact centre or experience in delivering government employment services (such as jobactive or Disability Employment ServicesCurrent Police Check of the standard of ‘nil disclosable court outcomes. Ability to obtain a Baseline Security ClearanceInterested?At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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