74 jobs found for call centre customer service

A rare opportunity to join the banking and financial space in the heart of the CBD is available on a full time basis to those with a high level of customer service skills looking to grow and work within consumer connection. This corporation is an exciting opportunity for an individual wanting to kick start their career within the banking industry. Your new roleThis role will be phone based in a call centre environmentOperating hours span from Mon- Fri 8am - 9pm and weekends 9am - 8pmConsistently providing excellent customer service and support to all customers, going above and beyondProvide guidance and assistance to customers across a range of banking products and servicesLearn and master multiple internal systems and software to use simultaneouslyEndeavour to support and assist our customers while navigating them towards a positive outcomeStart date of 25th of October 2021 About You:You will have a high level of patience and willingness to learnHighly adaptable, motivated and structuredPassion for customer serviceHave proven experience working in a highly regulated environmentBring an open mindsetExperience within the banking and finance industry is desired however not required Your benefitsWork in the heart of CBD nearby public transport and shopsGain experience with one Australia's largest banking institutesExtensive training programsGreat pay rate of $32.83 P/H + superLong term opportunities for the right candidates Why choose Randstad Working as a contractor with Randstad comes with many benefits including:Discounts at retailers like David Jones, Myer, JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many moreA free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppWeekly pay, we offer three pay runs a week to ensure you are paid on time How to apply These roles are highly sought after, please apply today. Send your resume in word format to Juanita Forster or Tejal Chhanabhai via the apply button. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyAward winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers. Work with an energetic and supportive team in a newly created role to provide inbound customer support to business owners, bookkeepers and accountants on software packages.Your New PositionRespond to all customer enquiries and engage with customers effectivelyAssist accountants and business owners on software packagesHandle all inbound calls with empathy and solutions to resolve problemsCreate online help material including articles and postsEnsuring customers have the tools and knowledge to run their businessPrioritise and exceed KPI targets in fast paced environments.Your Skills and ExperiencePassionate about customer service and ability to demonstrate empathyComfortably work and meet targets in fast paced environmentsAbility to undertake multiple tasks whilst actively listening to resolve customer needsMinimum of 2 years in customer service and contact centre experience, along with 1-2 years experience in accounting/bookkeeping is desiredWeb SavvyExcellent verbal and written communication to engage and build relationshipsEnergetic and willingness to achieve results.What is on OfferCompetitive Salary PackageFun team and working environmentBe part of a diverse and supportive working environment.Please apply now by clicking apply or email Jasmine Houlahan at jasmine.houlahan@randstad.com.au or phone 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad currently has a number of full time permanent Customer Service roles available located across the Gold Coast. We are passionate about finding great long-term opportunities for candidates wanting to develop their career with large organisations. We are currently taking expressions of interest for Customer Service roles. Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? Your Skills and ExperiencePassionate about customer service and ability to demonstrate empathyComfortably work and meet targets in fast paced environmentsAbility to undertake multiple tasks whilst actively listening to resolve customer needsAny customer service experience (in any industry)Energetic and willingness to achieve results.What is on OfferCompetitive Salary PackagesFun team and working environmentsFlexible work life balance rosteringComplete training provded.Be part of a diverse and supportive working environment.If you are keen to take on a new challenge apply now and a consultant will be in touch.All candidates must be over 18, Australian Citizen or Residents and happy to undergo the relevent employment checksAny questions about the roles can be directed to jasmine.houlahan@randstad.com.au / 07 3100 7015. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Inner City Brisbane Location - close to central stationHave your work/life balance back with a Rotating Roster - 7am - 11pmMonday - Friday with possible weekend work availableFull time permanent positionsRandstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within Brisbane, Concentrix are looking for experienced customer service officers that are available immediately to work in their Inner City Brisbane call center.Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the role:As a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and servicesWho are you?You believe quality customer service is paramount when dealing with customers of any calibre. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalIf you are keen to take on a new challenge in a well established, global organisation that truly has the ability to help everyday Australians, APPLY NOW!Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Temporary Essential Work - 4 weeks to 6 monthsShare your passion for customer service in a social environmentFull time work from home after 3 day induction at North Ryde This global organisation is currently looking for an enthusiastic and customer-focused individual looking to make a difference and help their community in a corporate environment. It’s the people that give this company its unique culture and you can feel the buzz from the moment you walk in. In this position, you will be fully guided with state of the art Training & Development plus ongoing support to encourage your progression within the company. If you’re tech-savvy, keen to learn and looking for the chance to prove yourself then this is it! The role: Rotating roster from 8am - 7pm3 day onsite induction at North Ryde then completely working from homeAll hardware provided$28.08 plus super plus overtimeInbound calls relating to customer enquiriesGeneral administration supportThe benefits: Close to public transportTraining provided in a supportive environmentCasual attireOpportunity to help your community during the lockdown** National police and background check is required for all applicants ** ** Role is open to Citizens, Permanent Residents, Post Graduates or Working Holiday Visa Holders** If the above sounds like you, we want to talk to you! Roles are filling up fast, and this opportunity is available immediately, so Apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to work from their Fortitude Valley location. As a Customer Service Specialist you will be required to deliver exceptional customer service and assist with the processing COVID-19 Vaccine Records and taking inbound calls from the public and assisting with any enquiries that they may have. We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen. As this role is working alongside a Federal Government Department you MUST be an Australian Citizen to be successful. To be successful for the role you must have the following: Demonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screensBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experienceAbout the role Be available Monday to Sunday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super; penalty rates will apply.Must be able to pass a criminal history checkYou MUST be available to start on the 21st of SeptemberMust be available for compulsory 5 days training.Location: Fortitude valleyAs this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours. This role is now available to take application until the 20th of September! If this role sounds like the right role for you please click APPLY NOW!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

This is your exciting opportunity to join an AXS listed company in Sydney CBD as a Customer Service Representative. They are looking for an enthusiastic and customer focused indivual who are able to assist with all customer enquiries and provide a positive outcome. This company is most known for their company culture and friendly staff. The role:Rotating roster from 8am - 11pm, with Saturday workWeekend rates for Saturday workInbound calls relating to customer enquiries, assisting customers with troubleshooting their mobile phone application issues and complaints resolutionMaintaining records and general administration supportWork in a collaborative contact centre environmentThe benefits:Close to public transportHighly competitive pay rate Hourly rate is $33.14 per hr + super (additional loading for Saturdays $41.43 per hr + super)6 week temp, view to extensionTraining provided in a supportive environmentOpportunity the the position to extend or go permanentAbout you:Experience within a similar Customer Service/Call Centre roleAble to manage high volume callsDemonstrate excellent communication skillsAbility to build effective relationshipsBe able to pick up processes and systems quicklyHave high attention to detail and the ability to work in a busy environment** National police and background check is required for all applicants ** If the above sounds like you, we want to talk to you! Roles are filling up fast, and this opportunity is available immediately, so Apply NOW or send your CV to anastasia.watson@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyAward winning global contact centre business recognised for operating across Australia, Asia and the U.S. Their mission is aligned with being passionate about their people and their customers. Due to growth in the business the opportunity has arised to work with an energetic and supportive team to provide outstanding customer service to banking customers. Your new company offers full paid training and further monthly incentives.Your New PositionRespond to all customer enquiries and engage with customers effectivelyHandle all inbound calls with empathy and solutions to resolve problemsInvestigate all queriesAssist customers with utilising digital productsPrioritise and exceed KPI targets in fast paced environments.Your Skills and ExperiencePassionate about customer service and ability to demonstrate empathyComfortably work and meet targets in fast paced environmentsAbility to undertake multiple tasks whilst actively listening to resolve customer needsPrevious customer service experience (in any industry)Excellent verbal and written communication to engage and build relationshipsEnergetic and willingness to achieve results.What is on OfferCompetitive Salary PackageFun team and working environmentFull time roster (7am-10pm)Be part of a diverse and supportive working environment.All candidates for this role must be over 18, Australian residents and happy to undergo the relevant pre employment checks. Please apply now by clicking apply or email Jasmine Houlahan - jasmine.houlahan@randstad.com.au or phone - 07 3100 7015At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyAustralia’s largest industry-based health fund is looking for enthusiastic, customer-focused individuals to join their Membership Services team. The fun, friendly culture makes every day enjoyable, whilst knowing you’re making a difference to members' lives. Your new roleIn this position you will be providing a high level of customer service to members over the phone, in a contact centre environment.Answer inbound calls from members, providing a high level of serviceUse multiple computer systems, alongside your problem solving skills, to ensure queries are resolvedProvide accurate information in relation to products, and stay up to date with industry related changesEnsure customers records are kept up to date and accurateIdentify sales opportunities for products and services Your benefits:Six weeks annual leave!!!Permanent, full-time positions (Mon - Fri)$74k package (10% super) Fun and supportive team environment Staff discount on products and servicesOngoing training and career progression opportunities Flexible working arrangements - work from Sydney CBD office and from home, after initial training periodYour skills and experience:Previous contact centre experience is essential Excellent communication skills, both written and verbalA team player with a passion for customer serviceTech savvy with the ability to pick up multiple systems quicklyExperience in the insurance, financial services or banking industry is highly desiredYou must be available to start this position on the 11th October 2021 and be willing to undertake a police check as part of the recruitment process.If you’re interested please apply now or reach out to hollie.carwardine@randstad.com.au if you have any questions. There are multiple positions available, so bring a friend along too!You must be an Australian/NZ Citizen or a Permanent Resident to apply for this position. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About this companyMy client is an international luxury motor vehicle company. Currently looking at expanding the business and filling some customer service roles for an immediate start at their Mulgrave, VIC office. About your new roleThis team is responsible for continuously improving the quality of their customers’ experience by providing excellent customer service and support for customers. You will have specialist knowledge of products and services and be able to provide after sales service. Some of your key responsibilitiesProviding exceptional customer serviceInbound calls dealing with recalls, finance, specialist knowledge of products, etc.Supporting the sales and management team with customer inquiries What you will need to succeed in this roleClear and strong communication skills - written and verbalCustomer service experience is essentialAutomotive industry experience will be highly regardedCall centre experience will be highly regarded The successful candidate will be supporting the customer service team and will be expected to demonstrate industry knowledge, a strong customer focus and have a proactive outlook. To applyPlease apply directly by clicking apply now and submitting your resume in word format.If you have any questions please contact Kathy Zhai at kathy.zhai@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service CoordinatorWell known organisation | Blacktown areaOnsite parking | Up to $56,000k + superProgression available | Supportive team The Company:Global Manufacturer and Distributor with a broad product range and a strong reputation in the marketplace. Due to continued success an experienced, results driven and self motivated Customer Service Coordinator is needed to join a busy team. The Position:Handle sales interactions with various stakeholdersProcess expenses and invoicesAnswer calls from customers and respond to emailsPrepare quotes and liaise with customers to keep them updated on changesAssist with maintaining stock and inventory levels The Candidate:Experience in a similar office based Customer Service roleHave worked within a Manufacturing or Medical environmentDemonstrate exceptional communication skillsHave high attention to detail and be able to prioritise effectivelyIntermediate skills in Microsoft Word & ExcelBe highly organised, self motivated and a team player The Benefits:Competitive salaryPermanent opportunityOnsite parkingSupportive team and managerChance to work for a well known market leaderTo apply, submit your resume or for a confidential discussion please contact Varsha Chand on varsha.chand@randstad.com.au or call (02) 9615 5385. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Weighbridge Operator Ongoing temp opportunity | Onsite parkingPart-time role | Sunday & Monday 10:00pm - 6:00am$36 per hour + super | Fairfield region The Company:An instantly recognised service organisation has an exciting opportunity for a part-time Weighbridge Operator. They are looking for a vibrant, self-motivated and resilient individual to join their team in the Fairfield region. Position:Ability to assist with face to face customer service queriesWeigh vehicles and load and issue measurement ticketsPerform basic administrative tasks such as data entryAdhere and comply with company policy and standards The Candidate:Communicates clearly and politely with all stakeholdersAbility to work autonomouslyExperience within a Customer Service positionExposure to working in a fast-paced environmentHighly organised and able to prioritise tasksKnowledge of basic computer skills The Benefits:Competitive hourly rate Training providedParking availableIndustry leading organisationTo apply, submit your resume or for a confidential discussion please contact Varsha Chand on varsha.chand@randstad.com.au or call (02) 9615 5385.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New RoleFantastic opportunity for a casual customer service professional to join a global organisation. This role would be perfect for someone who is seeking flexibility in their life as the role offers flexible working arrangements. Your Main Responsibilities Process customer orders using mutliple databasesProviding excellent customer Service and Administration assistance to internal staff and external clientsEnter customer information into the databaseProvide customers with updates regarding their orders via the phoneTake inbound calls answering questions from the general public The Benefits Casual contract and hours availableView to go Permanent for high performersGreat work life balanceOn-going support and development About You Previous customer service/admin experience desired but not essentialAbility to work in a fast paced environmentA friendly and proactive attitude To be considered for this role, please hit APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Inner City Brisbane Location - close to central stationHave your work/life balance back with a Rotating Roster - 7am - 11pmMonday - Friday with possible weekend work availableFull time permanent positionsRandstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within Brisbane, Concentrix are looking for experienced customer service officers that are available immediately to work in their Inner City Brisbane call center. Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on! As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen. About the role: As a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service. What's in it for you? If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you! Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and servicesWho are you? You believe quality customer service is paramount when dealing with customers of any calibre. You are resilient and have the ability to demonstrate this through managing complex situations. Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalIf you are keen to take on a new challenge in a well established, global organisation that truly has the ability to help everyday Australians, APPLY NOW! Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for experienced customer service officers that are available immediately.Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!As this role is working alongside a Federal Government Department, to be successful for this position you MUST be an Australian Citizen.About the roleAs a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you!Hours of work - 7am - 11pm$48,500 + super per annumMonday - Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and developmentA range of fantastic discounts on goods and services Who are you?You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations.Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systemsPrevious customer service experienceWillingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalExperience in Tourism, Hospitality or Retail are highly regarded.If you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Any questions about the role can be directed to jasmine.houlahan@randstad.com.au / 07 3100 7015.Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the company A proudly Australian owned financial services company is looking for a driven, passionate and confident collections officers to join the rapidly growing and expanding teams. Using your strong knowledge of the collections guidelines, see yourself using your warm and empathetic soft skills provide tailored solutions customers experiencing financial difficulties. Based in their Parramatta branch, close to public transport and various surrounding paid car park availabilities, gain the work life balance you desire with a possibility of flexible hours as their collections officer in disputes or hardship. Culture and benefits Above market salary range of $60 - $75k + super + attractive incentives and uncapped bonus potentialExtensive career development opportunities to progress within the company as employee retention and investments into employees are a core company valueEnergetic, successful and thriving team with a strong supportive cultureClose to public transport at Parramatta or Sutherland ShireCompany events and team building eventsAbout the role Active portfolio managementSkip TracingManaging inbound and outbound calls from customers and related partiesIssue enforcement actionDialler campaignsContacting customers and negotiating promise to payAchieving key performance indicatorsSkills and experience: A minimum of 1 years collection experienceStrong knowledge of debt collection guidelines compulsorySound knowledge of Skip Tracing is a mustAbility to build and maintain strong relationshipsAssertive, determined and driven individual with a keen eye for attention to detailsEnjoy working with targets and KPISExcellent negotiation and communication skillsHow to apply? If you're looking to step into a fast-paced, rewarding and flexible environment click the apply button! For a confidential conversation, email Clio Lenzi on clio.lenzi@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Multiple Work from Home opportunites! Looking for work life balance than this could be the role for you. Randstad has partnered with Concentrix on an exciting new opportunity that allows experienced customer service specialists to work from home and provid tech support to customers. As a Customer Service officer you will be required to deliver exceptional customer service while representing a well known technology brand. If you are an experienced customer service specialist with a keen interest in modern technology and delivering high quality customer service please apply now. As this role is an immediate start you must be available for a virtual interview.Your responsibilitiesAnswering high volume inbound calls and strong communication skillsAssisting with customer inquiries and troubleshootingProviding exceptional customer serviceDelivering positive results and outcomesAbout you Strong attention to detail and accuracyAbility to navigate technology and utilise various platformsPrevious experience in a customer service roleAbility to work autonomouslyMust have previous experience working towards KPI’s or TargetsMust be available to work on a rotating roster Monday - SundayExcellent communication skills - both written and verbalEssential to be successful Wired broadband connection with fast and reliable internet speed (min. 10MB DL, 5MB UP) - Check your Speed: https://www.speedtest.net/Must have a private/secure and safe workspace available (e.g. spare room, office, etc.)Familiarity with iOS and/or macOS, or comparable technology, is preferred.What's in it for you This is an exciting opportunity for you to work alongside of a world-class leading technology brand. If you have a keen interest in technology and are looking for a role where you are able to progress within a large company this role is for you. This role is a Full-time 12-month contract with the opportunity for extension.Roster: Rotating roster between 8 am - 9 pm, Monday to SundayTraining: 4 weeks full-time online trainingBenefits: Attractive discounts on a wide range of products such as tech and whitegoodsWork from Home: This role will be work from home although there may be a requirement to work from the office from time to timeIT equipment will be provided to perform your role at homeAbility to visit our Brisbane CBD office when/if required i.e. to pick up equipmentHourly Rate: $22.78/hr plus super and penalty rates and monthly incentivesStart Date: August 2021If you are looking for an exciting new opportunity that allows you to utilise your customer service skills whilst delivering high end customer service alongside a well known technology company. This role is for you! Please apply now. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyThis investment bank is renowned for leading the Australian financial industry. The organisation values service and always aims to assist their people, customers and the wider community. They foster a diverse and positive work culture and team environment where employees are valued and recognised for their work efforts and commitment.Your new roleFirst point of contact for customers, employers and internal and external advisors - phone based roleProvide guidance and assistance to customers across superannuation and investment products Strong knowledge and understanding of wealth services, including investment, superannuation and retirement income products, investment platforms, private banking and insurance solutionsYour skills and experienceFinance background obtained through University spanning across studies in commerce, business, finance, and economics among others is essentialDemonstrated experience in customer service within the retail or hospitality industryExcellent communication skills, verbal and writtenStrong attention to detail with the ability to take on a fast paced workplaceYour benefitsShape your experience within a Big Four Bank and enjoy opportunities to progress your career. Your new team is a collaborative, high functioning group of individuals who value delivering service with integrity and quality. This organisation offers extensive and thorough training programs which aid staff learning and development. Enjoy the convenience of offices just minutes from Wynyard station and generous employee benefits.Please note: All applicants must be an Australian Citizen or Permanent ResidentYour next stepTo launch your career, click ‘apply now’ or contact Sandra Sadaka, Consultant on Sandra.Sadaka@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyYou will be joining one of Australia’s largest health funds. As a key leader in the health insurance industry they know the importance of looking after their employee's well-being, allowing you to excel in your role. Knowing that you’re making a difference to members’ lives makes this position extremely rewarding. Your new roleIn this position you will be providing a high level of customer service to members over the phone, in a contact centre environment.Provide a high level of customer service to inbound callersUse multiple computer systems to ensure queries are resolved on the first callProvide accurate information in relation to products and services Ensure member records are kept up to date and accurateIdentify sales opportunities for products and services Your benefits:Permanent, full-time positions (Mon - Fri)$61k - $68k + super + bonus + discountsCorporate health & well-being benefitsEmployee discount on products and servicesOngoing training and career progression opportunities Flexible hybrid working arrangements - work from Parramatta CBD office and from home, after lockdown Your skills and experience:2 + years corporate contact centre experience is essential A passion for working towards KPI’s and targetsExcellent communication skills, both written and verbalA team player with a proactive and positive attitudeTech savvy with the ability to pick up multiple systems quicklyExperience in the insurance, financial services or banking industry is highly desired If you’re interested please apply now, or reach out to hollie.carwardine@randstad.com.au if you have any questions. Please note - you must be a Citizen or Permanent Resident to apply. You must also be willing to undertake a police check as part of the recruitment process for this position.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service RepresentativeLong term permanent opportunity | Career progressionWork for a market leading organisation | $55k + super Close Knit Team | Revesby location | 2 positions The Company An exciting opportunity has come up for a career driven and confident Customer Service professional to join an established and industry leading organisation within the Sydney South-West area. The organisation strongly believes in recognition and provides ongoing support and coaching for their employees! Key Responsibilities Manage and update customer information in the CRM systemHandle customer interactions via multiple channels from a first point of contactMaintain a satisfactory relationship with external stakeholders through following up on queriesUnderstand products and upsell where needed Competency to multitask amongst email and phone functionsPerform administrative tasks as requiredComply to company policy with credits and refunds The Candidate Proven experience in similar office based Customer Service roleExceptional verbal and written communication skillsExperience with CRM systems would be an advantagePrevious experience in FMCG/Hospitality industry would be highly desirableAble to work autonomously in a fast paced environmentDemonstrate high attention to detail and accuracy The Benefits12 month fixed term contract with view to permanency after this periodParking availableChance to work with a results driven, supportive teamOpportunity to grow within the organisationIf this sounds like you, please APPLY NOW, or for a confidential discussion please call Sharlene Fouzder on 9615 5301 or email sharlene.fouzder@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyThis is your exclusive opportunity to join a highly regarded and award winning FMCG business located in beautifully renovated offices in the heart of Alexandria. This business is renowned within the Australian market for their superior customer service, luxury products and supportive work culture. Your New RoleAs the Customer Service / Sales Administrator, you will join a small team of 3 Customer Service Representatives and will report to the Customer Service Manager who is highly regarded within the business due to their kind and nurturing management style, expert industry knowledge and for leading a successful team. Your main responsibilities will include:Listen attentively to customer needs and provide tailored solutionsEstablish and nurture long lasting customer relationshipsProcess sales orders into the CRM systemUpdating product information in the systemMonitoring inventory and product stock levels Ad hoc duties as requiredThe BenefitsProduct allowance Friends and Family discountsFriendly and supportive working environment Incredible remote on-boarding experience for new startersParking available for those when neededRapidly growing and financially stable businessChance to work within the FMCG industry and gain incredible experience About YouPrevious Sales Support, Customer Service, Reception, Administration, Sales Administrator, Sales Coordinator, Order Processing or Order Fulfilment experience is an advantageWarm and engaging phone manner Natural ability to build customer relationshipsIntermediate MS Office skillsNext StepsIf you can see yourself excelling in this role or would like to find out more, please APPLY NOW, or for a confidential conversation, please contact Beth Dargan on beth.dargan@randstad.com.au or 9859 3104.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are recruiting for a global organisation. You will be working on contracts for large Government clients. This company employs an inclusive and diverse workforce, with a great office environment. As a customer service officer you will be the first point of contact. It is essential that you enjoy providing a high level of customer service and enjoy working in a lively, fast paced environment. What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! About you: MUST be an AUSTRALIAN CITIZENExcellent customer service and telephone mannerAbility to pass a police check and high level government clearanceIntermediate computer skills – Must meet a minimum of 30 WPM on a typing testMust be able to commence on 13th of SeptemberMust be available to work night shift (3pm – 12:00AM) Mon-FridayYou will need to be able to commit to a minimum of 22.5 hour and be available for 3 FULL days Duties: Manage inbound customer enquiriesManage multiple databases and computing systemsHandle customer data and information with confidentialityAccurately record customer information in the databaseBe comfortable processing documentation in relation to the COVID 19 Vaccine The benefits: Casual Assignment – after hours – week days 3pm to 12:00am – GREAT for those looking for flexibility in hoursWeekend work available (Saturday & Sunday 7am – 7pm)Work within a collaborative team with full training providedUse your customer service skills to gain experience industryInbound calls only, no salesOpportunity to progress your careerNorthern location close to public transport! Next steps If you are ready to apply for this AMAZING opportunity and feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai (tejal.chhanabhai@randstad.com.au) and Juanita Forster (juanita.forster@randstad.com.au) and click “apply now”. Please note only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Scheduler / Dispatcher Multiple opportunities Immediate start I Western Sydney areas On-going long term temp assignments Well known Utility industry leaders across Western Sydney are looking for reliable, hardworking customer focused Dispatch Coordinators and Schedulers to join their growing teams. Key Responsibilities:Liaise with technicians via phone call and email to plan their daily work schedule Call clients to provide schedules, remind and follow up on appointments for technicians access on propertiesCall clients to probe for more work as needed Perform routine data analysis to ensure effective management of dispatchersMaintain a friendly relationship with internal and external stakeholders continuous satisfactionData entry of incoming jobs and account customers using specialised data entry systems The Candidate Experience in a similar Customer Service or scheduling role in any industryBe highly customer focussed and provide A1 service to all internal and external stakeholdersDemonstrate exceptional interpersonal skills as well as excellent communication skillsHave a warm and friendly attitude with a willingness to learn Strong attention to detail At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Scheduler / DispatcherMultiple opportunities Immediate start I Western Sydney areas On-going long term temp assignments Well known Utility industry leaders across Western Sydney are looking for reliable, hardworking customer focused Dispatch Coordinators and Schedulers to join their growing teams. Key Responsibilities:Liaise with technicians via phone call and email to plan their daily work schedule Call clients to provide schedules, remind and follow up on appointments for technicians access on propertiesCall clients to probe for more work as needed Perform routine data analysis to ensure effective management of dispatchersMaintain a friendly relationship with internal and external stakeholders continuous satisfactionData entry of incoming jobs and account customers using specialised data entry systems The Candidate Experience in a similar Customer Service or scheduling role in any industryBe highly customer focussed and provide A1 service to all internal and external stakeholdersDemonstrate exceptional interpersonal skills as well as excellent communication skillsHave a warm and friendly attitude with a willingness to learn Strong attention to detail At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Are you looking for one of the leading four banks in Australia? Our client is seeking multiple customer service operators to work in their inbound call centre. Located in the Eastern Suburbs of Melbourne, this role will be responsible for dealing with inbound connect servicing enquiries for corporate clients. Day to day this role will have you: Handling inbound customer enquiriesGoing above and beyond to provide exceptional customer service Discussing needs and providing solutionsAnswering general questions about functions and paymentsAdministration duties to support customer queries and profiles About you: Previous customer service expirience Highly developed verbal and written communication skillsGreat attention to detail Excellent time management skills Ability to follow processes and take initiative to solve problemsMust be a citizen or permanent resident Must be available for interviews this THURSDAY and FRIDAY. If this sounds like you, or you would like to know more please APPLY NOW. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is seeking an outgoing and engaging sales/customer service professional to provide their clients the best service. You will need a good eye for detail and a passion to find solutions for your clients. This position is based in Canberra, and requires someone with experience in effective working relationships in ACT and surrounds. The skills and experience that we are looking for; Proven experience in a customer facing environmentWorking with clients for pre delivery and after sales careHigh level of attention to detail & ability to follow directionEnthusiastic and strong work ethicExcellent phone mannerExceptional communication and relationship building skillsExposure or experience within the security industry will be highly regarded In return you will be offered; Busy company with an outstanding reputationSupportive teamEnergetic and enthusiastic work environmentCareer development and incentive program for high performers This is a great opportunity to expand your career in sales and be part of shaping the future growth of the company. The successful candidate will have at least 1 year experience within a customer facing role. To apply please follow the link. For a confidential discussion after submitting your application, please call Kandice on 6132 3822 At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to work from their Fortitude Valley location. As a Customer Service Specialist you will be required to deliver exceptional customer service and assist with the processing COVID-19 Vaccine Records and taking inbound calls from the public and assisting with any enquiries that they may have. We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen. As this role is working alongside a Federal Government Department you MUST be an Australian Citizen to be successful.To be successful for the role you must have the following:Demonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screensBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experience About the roleBe available Monday to Sunday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super; penalty rates will apply. Must be able to pass a criminal history check You MUST be available to start on the 13th of SeptemberMust be available for compulsory 5 days training.Location: Fortitude valley As this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours. This role is closing on Friday the 10th of September. If this role sounds like the right role for you please click APPLY NOW!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad has had the opportunity to partner with a large client assisting with an opportunity that allows experienced customer service specialists to work from their Fortitude Valley location. As a Customer Service Specialist you will be required to deliver exceptional customer service and assist with the processing COVID-19 Vaccine Records and taking inbound calls from the public and assisting with any enquiries that they may have. We are looking for candidates who are keen to work in a fast paced environment, are able to utilise multiple systems and screen. As this role is working alongside a Federal Government Department you MUST be an Australian Citizen to be successful.To be successful for the role you must have the following:Demonstrated experience in a Customer Service rolePrevious experience utilising multiple systems and screenBe able to work in a fast paced environmentMust have excellent communication skills both written and verbalStrong attention to detail and accuracyDelivering positive customer experienceAbout the roleBe available Monday to Sunday on a rotating roster between the hours of 8:00am - 8:00pmPay rate: $28.08 per hour + super - penalty rates will apply. Must be able to pass a criminal history check You MUST be available to start on the 13th of September for a compulsory 5 days training.Location: Fortitude valley As this role role is an urgent requirement you must be available immediately and you must be flexible with your working hours.This role is closing on Friday the 10th of September. If this role sounds like the right role for you please click APPLY NOW!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are currently seeking expressions of interest for our Call Centre clients across the private and public sector. We are looking for our next customer service ambassadors to represent Randstad’s highly respected brand. You will be from a customer service background with at least 1 year of call centre experience. To stand out, you will go above and beyond for your customers, be highly resilient and adaptable to new work environments. Your New Position:Providing high level of customer service to incoming calls/email queriesAssist customers with their general enquiries Taking high volume of inbound callsHave an understanding of Legislation and Policies What’s in it for you:Work within the Private or Public Sector3 -6 month contracts with the possibility of extension or permanency Hourly rate of $25-$41 per hour Exceptional training and support Highly desirable:Experience in customer service - call centre desirableAbility to interpret legislation Intermediate computer literacy and high attention to detailStrong communication and written skills How to apply:If you think that this is a role that you might be perfect for, please apply now! If you have any questions please email Jodie on jodie.balderson@randstad.com.au for a confidential discussion. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New RoleJoin this global business who specialises in providing facility services to high-end clientele in Sydney CBD. As the Service Coordinator, you will coordinate and manage the timely delivery of routine maintenance services for one of the Big 4 Banks! Your Duties IncludeReceive maintenance requests via phone and emailAssign work orders to contractorsProvide regular updates on the status of the jobEscalate complex property related issues and complaints to the Team LeaderMaintain a high level of customer service at all times BenefitsCareer progression and development opportunitiesExtensive training providedLocated in a modern office in Sydney CBD, close to transport and shopsWork for a global companyJoin a supportive and inclusive teamWork closely with one of the Big 4 Banks! About You Experience in Property, Facilities, Maintenance, Building, Customer Service, Call Centre or Service Coordinator rolesAbility to work in a fast-paced environment If this sounds like the right role for you, please apply now, or for a confidential conversation please email cevina.feng@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.