68 jobs found for call centre customer service

Your New CompanyA leading Med Tech company based in Macquarie Park is seeking a Customer Service Representative to join their close knit team. This company has an extremely supportive culture that promotes a 'can-do' approach to their work and are looking for an autonomous individual. Your New RoleAs the Customer Service Representative you will be responsible for the processing of sales orders into the system. You will be in a small team that is very hard working, outcome focused and rewards those who excel in their area. Your main responsibilities will include:Educating customers on products availableTaking customer orders through email and over the phoneEntering sales orders into the SAP systemResponding to customer emailsUpdating customer details in the SAP systemGeneral data entry as requiredYour profile will demonstrate: This role requires a high level of communication and data entry skills. In addition, you will have:Previous customer service or data entry experienceSAP experience (desirable)Pharmaceutical or Medical Device / Med Tech experience (desirable)A 'can-do' attitude and willingness to learnIntermediate MS Office skillsBenefits to you:On going training and developmentInclusive team cultureCompetitive salary of up to $65k + superClose to shops, gyms, train and more!This is a great opportunity to further your learning in Customer Service whilst being in a company that promotes teamwork and a positive atmosphere. If you are interested in this role, please press APPLY NOW. For further discussion, please contact Stephie on Stephie.Mormanis@randstad.com.au or 9859 3105.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is purpose driven, with a clear mission they endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands. With a goal to lead in their field and partner with businesses world wide they are looking for like minded customer service/sales reps! What we are looking for: Self motivated, driven with goal oriented mindset.Resilience determination and passion.Posses exceptional written and verbal communication skills.Go above and beyond to exceed customer service expectations.Display a naturally positive manner.Strive to achieve the best results in all aspects of your role.Outstanding punctuality and attendance.Manage tasks timely and attend to them with great attention to detail.Ability to work well in a fast pace environment.Confident computer & systems navigation.Call centre and sales experience minimum 1 year.Must be available on a rotating roster between 8:45 AM - 5:15 PM Monday-Friday (no weekends)Must have full working rights in Australia.Your Responsibilities: Manage demanding and heavy volume incoming calls.Data entry.Follow up warm leads.Present excellent knowledge of our client's services to their customers.Manage, develop and retain our client's existing accounts.Objection handling.Present a can do attitude with a learning aptitude!What's in it for you: Full time hours.Join a leading company and be part of a great team!2 week training and coaching to set you up for a successful start!Next steps: If this sounds like you, I'd love to hear from you! Apply now and start your new career today! Due to the demand of this role please note only shortlisted applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Southside location - Eight Mile PlainsParking available on site Contracts to start in June Full time roles, $28+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable claims managers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Highly desirable candidates will; Have a passion for customer service and helpingBe very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key Accountabilities Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start next month! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via telephone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service Specialist Position Summary: Commencing May 2021/June 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pmNo experience required - 11 days full time paid training.Must be an Australian Citizen A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pmExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.$500 sign-on bonus on offer to be earned within your first 3 months. Conditions apply.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to louise.degier@randstad.com.au or call Louise de Gier on 0449 238 663 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Southside location - Eight Mile Plains Parking available on site Contracts to start in June Full time roles, $28+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable claims managers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation. Highly desirable candidates will; Have a passion for customer service and helpingBe very resilient and able to take directionIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)And or experience in high volume and fast paced call centreIf you have previous experience in recruitment/job placement, allied health, insurance or personal injury claims we would also love to hear from you in regards to these roles!Key Accountabilities Taking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsIf you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

M-F, 8am-8pm roster 3 weeks classroom-based training Interviewing ASAP Be part of a specialist team, supporting business customers 25-30 calls per day relating to queries such as password resets, payment details, increase transfer limits, updating details and so much more. Contracts until 14th December but likely to turn into a perm offer. Requirements: excellent verbal communication skillsprevious experience in customer service (eg, retail, hospitality etc) call centre will be highly regardedideally have Banking and Finance related studies or can articulate why they want to work in the industrysomeone who is tech savvy, curious by nature (finding out more about the customers business / other services they could help with etc.For more information contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Insurance Customer Service - Home OR Motor claimsGlobal insurance company offering ongoing supportive training & development$57,000 - $63,000 + super (depending on experience)Conveniently located near public transport - Chatswood station - close to cafes/shopsWork from home 3 days / week - 2 days in the office **6 month FTC with a definite view to permanencyAbout the companyOur client is a global financial services leader offering insurance solutions across Home & Contents, Motor, Travel, Pet & Commercial. Their strong footprint internationally has allowed exponential growth into the everyday names you know today.About the roleJoin an extremely great cultured global insurance company in their claims team where you will be dealing with claims within Home & contents OR Motor claims. The hours are Monday to Friday between 9.00AM - 5.00PM (7.5 hour days):Deliver exceptional customer service across day to day management of customer queriesEnsuring speed and accuracy in the collation of reporting insurance claimsUpdating CRM and generating and sending correspondenceEscalate specific interactions and scenarios to seniors and team leaderManagement of the claim and identify potential fraud claimsSkills & ExperienceDemonstrated high level customer service experienceExcellent communication skills - written and verbalStrong time management skillsDemonstrate team work and strong sense of ownership and responsibilityBenefits & Culture6-8 weeks training providedJoining a dynamic team with great culture and values - very low turnoverOpportunity for further growth and development across many different parts of the businessReward and recognition platformsMulticultural and diverseHow to apply?If this sounds like you, Apply Now! Or email your updated CV in word doc to lavender.pham@randstad.com.au You must be an Ausralian Citizen or P.R. to apply.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for experienced customer service officers that are available immediately. Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!To be successful for this position you MUST be an Australian Citizen. About the roleAs a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you! Hours of work - 7am – 11pm $48,500 + super per annum Monday – Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and development A range of fantastic discounts on goods and servicesWho are you? You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations. Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systems Previous customer service experience Willingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalIf you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The CompanyThis is an exclusive opportunity to join Australia and New Zealand's leading distributor of consumer electronics. This company is also a reputable manufacturer of home appliances, with an extensive range of products and well-recognised brands. For the successful candidate, you will be welcomed into their dynamic team based in the brand new, luxurious Chatswood headquarters. The RoleWe are seeking a seasoned Customer Service Team Leader to nurture and mentor a team of call centre representatives. This role has a clear development plan for the right person, with the plan to progress into the Customer Service Manager within 12-18 months. The duties of the Call Centre Team Leader include:Coach and educate the Customer Care agents in soft skills, technical process and product knowledgeConduct monthly one-on-one’s with each team member to measure performance against KPIsInduct, mentor and coach new staff and provide ongoing training to the wider team Assist with the implementation of new customer service technology and processes Monitor calls, email and chat quality and generate reports based on the data The BenefitsA clear 12-18 month career progression plan to grow into the Customer Service ManagerBeautiful, brand-new office based in the heart of ChatswoodFriendly team who enjoy socialising togetherTeam birthday and milestone celebrationsStable permanent, full-time opportunityGenerous salary on offer3-minute walk from the Train Station, Metro Station and bus depot2-minute walk to Westfield Chatswood and Chatswood Chase About YouThe ideal candidate will demonstrate the following skills, experience and competencies:2 - 6 years experience within a Team Leader or Manager role within a Customer Service, Call Centre, Sales or Service environmentProven ability to coach, mentor and develop staffNatural ability to motivate the team and acknowledge their successA clear understanding of performance management and handling difficult conversationsWarm, calm, friendly nature with a passion for customer careNext StepsTo register your interest click “APPLY NOW”. Alternatively, please email your resume to nadine.noaman@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Highly organized, Analytical thinkers with excellent communication skills required for a top tier bank.Call center experience desired but not essentialStrong, clear communication styleAnalytical thinkers Highly organized Able to work under tight deadlinesYour hard work will pay off in this inclusive, supportive environment. Dealing with customers from small business, all the way through to the ASX listed, if you are looking to develop your profile in a way like no other then this could be the step for you. For more information about this and other similar opportunities, click apply or email jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Come and join a global buiness that truly give you room to develop. Currently we are partnering with this global brand and are recruiting a number of customer service and administration roles for their growing team. There is a clearly defined progression path in this team and so we are looking for people with expereince in sales, customer service, retail and admin that are hard working and motivated.Some amazing perks, a mix of work from home and on site, a vibrant team with lots of training and support, get in touch to find out more. Applications close 24th May For more information please contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New RoleJoin this global business who specialises in providing facility services to high-end clientele in Sydney CBD. As the Service Coordinator, you will coordinate and manage the timely delivery of routine maintenance services for one of the Big 4 Banks! Your Duties IncludeReceive maintenance requests via phone and emailAssign work orders to contractorsProvide regular updates on the status of the jobEscalate complex property related issues and complaints to the Team LeaderMaintain a high level of customer service at all times BenefitsCareer progression and development opportunitiesExtensive training providedLocated in a modern office in Sydney CBD, close to transport and shopsWork for a global companyJoin a supportive and inclusive teamWork closely with one of the Big 4 Banks! About YouExperience in Property, Facilities, Maintenance, Building, Customer Service, Call Centre, Insurance or Service Coordinator rolesAbility to work in a fast-paced environment If this sounds like the right role for you, please apply now, or for a confidential conversation please email cevina.feng@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The Opportunity We are excited to be partnering with this nationwide established brand. With different sites across Brisbane, our client looks after residential and commercial sectors and is now seeking an Outbound call centre operator to join their growing team in the southern suburbs of Brisbane The Role This is an excellent opportunity for a self-starter with a can-do attitude to support their team. You will provide exceptional customer service to new and pre-existing customers in an on going basis Monday to Friday. This role will involve: Renewing customers annual serviceWarm outbound sales calls Obtaining and entering accurately customers informationScheduling jobs into their booking system Achieving daily KPI’s The Like Mind As part of the customer care team, you will be looking after any client who has interest in our services and other administrative tasks that are presented on a daily basis. Your personality will be your best asset, as you will be the first point of contact with clients. If you haven’t worked in call centre but would like to put your foot in the door, this is your chance! With your people’s personality, excellent communication skills, strong work ethic and can-do attitude will help you to succeed in this role. Proven track record of meeting and exceeding your KPI’s and excellent attention to detail will be highly desirable for this role. If you have the passion and drive for sales and are not scared to pick up the phone and make the call, please don’t hesitate to contact our Business support team at Randstad. Please click on the ‘Apply’ button to be considered for this amazing opportunity and don’t miss out on this amazing opportunity. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The Opportunity We are excited to be partnering with this nationwide established brand within the pest control industry. With different sites across Brisbane, our client looks after residential and commercial sectors and is now seeking an Outbound Customer Care Consultant to join their growing team in the south side. The Role This is an excellent opportunity for a self-starter with a can-do attitude to support their team. You will provide exceptional customer service to new and pre-existing customers Monday to Friday. This role will involve: Renewing customers annual serviceWarm outbound callsObtaining and entering accurately customers informationScheduling jobs into their booking systemAchieving daily KPI’sThe Like Mind As part of the customer care team, you will be looking after any client who has interest in our services and other administrative tasks that are presented on a daily basis. Your personality will be your best asset, as you will be the first point of contact. With your bubbly personality, excellent communication skills, strong work ethic and can-do attitude will help you to succeed in this role. Proven track record of meeting and exceeding your KPI’s and excellent attention to detail will be highly desirable for this role. If you have the passion and drive for sales and are not scared to pick up the phone and make the call, please don’t hesitate to contact our Business support team at Randstad. Please click on the ‘Apply’ button or send your resume to sandra.marin@randstad.com.au to be considered for this amazing opportunity and don’t miss out on this amazing opportunity. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the CompanyYou will be working for a renowned multinational property company located in Sydney CBD. This business is known within the market for their tailored service offering and diverse portfolio of luxury clients.Your New RoleAs the Customer Service Manager, you will be responsible for providing an exceptional customer experience for all on site clients. The role is perfect for someone who has experience in growing customer relationships, leading a team and someone who strives for excellence.Your Main ResponsibilitiesAnalyse customer accounts and identify areas for improvementManage a collaborative office support teamDevelop and maintain customer relationshipsDefine goals to improve productivity and service levelsAssist with client requests or escalations as neededBenefits to YouOngoing and consistent training and developmentUnlimited progression opportunitiesIncrease your network with influential stakeholdersDiverse and collaborative team cultureWork for a highly regarded companyAbout YouPrevious People Management, Customer Service, Client Services or Relationship Manager, Solutions-orientated with strong initiativePartnership builderPrevious leadership experienceProfessional and confident mannerIf you are interested in this role, please press APPLY NOW!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

The Company:Working in the Australasia head office, this is a rare opportunity to join a leading engineering company based in Silverwater. This business is unmatched for its original equipment manufacturing and superior customer service.The Position Working alongside the customer care team and reporting to the customer care manager, you will grow and maintain the company’s client base through excellent sales and service. Your duties will includeAct as a key point of contact for new and existing clientsGenerate new business by cold, and warm calling potential leadsLiaise with the factory staff to ensure product supply is correct and on timeCommunicate with technicians to fix mechanical issues at client siteProvide proactive technical support to clients to ensure efficiency About you:A strong technical background, engineering aptitude preferredExperience in a customer service environment with the ability to engage with stakeholdersHigh attention to detail - recording data accurately and correctlyPrevious experience in sales, customer care, account management, or business development within the manufacturing or engineering industry is highly desirableResilient, highly self-motivated & result oriented attitude Benefits Join a hardworking, close-knit team that thrives on office cultureGenerous base salary with added perks Ongoing training and development with supportive senior membersWork for a global company with exciting career development and growth opportunitiesExcellent office space and fun team environmentTo apply, submit your resume or for a confidential discussion please contact Rameesha Faraz on rameesha.faraz@randstad.com.au or call (02) 9615 5367At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are proud to have recently partnered with a newly established Energy company, ReAmped Energy. ReAmped Energy is an independent electricity provider who looks to rethink the electricity market across Australia. They are known for their excellent customer service and customer satisfaction.ReAmped Energy is Australia’s fastest growing energy company. Instead of call centres ReAmped Energy offers a fast online chat service which is better than being on hold! Randstad are seeking multiple customer experience specialists for a 12 week contract based within the Brisbane CBD. In this role you will be responsible for answering customer queries through different platforms such as phone, web chat, social media and email. About the role:12 week temporary contract with the potential opportunity to go permanent. $28.53 per hour + super Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaints About you:2+ years complaint management experience5+ years customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team playerPeople person ReAmped Energy is looking for outstanding customer experience specialists who are not just counted as a number but want to be a part of a great team culture. If you are looking for a career within the Energy Industry this could be the opportunity for you. Please apply with your resume attached! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is purpose driven, with a clear mission they endeavour to create experiences that people love, by revolutionising the way they connect and communicate with brands. With a goal to lead in their field and partner with businesses world wide they are looking for like minded customer service/sales reps! What we are looking for:Self motivated, driven with goal oriented mindset.Resilience determination and passion.Posses exceptional written and verbal communication skills.Go above and beyond to exceed customer service expectations.Display a naturally positive manner.Strive to achieve the best results in all aspects of your role.Outstanding punctuality and attendance.Manage tasks timely and attend to them with great attention to detail. Ability to work well in a fast pace environment.Confident computer & systems navigation.Call centre and sales experience minimum 1 year.Must be available on a rotating roster between 8:45 AM - 5:15 PM Monday-Friday (no weekends)Must have full working rights in Australia. Your Responsibilities:Manage demanding and heavy volume incoming calls.Data entry.Follow up warm leads.Present excellent knowledge of our client's services to their customers.Manage, develop and retain our client's existing accounts.Objection handling.Present a can do attitude with a learning aptitude! What's in it for you:Full time hours.Join a leading company and be part of a great team!2 week training and coaching to set you up for a successful start! Next steps: If this sounds like you, I'd love to hear from you! Apply now and start your new career today!Due to the demand of this role please note only shortlisted applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are proud to have recently partnered with a newly established New Zealand based Energy company, ReAmped Energy. ReAmped Energy is an independent electricity provider who looks to rethink the electricity market across Australia, NZ and India. They are known for their excellent customer service and customer satisfaction.ReAmped Energy is Australia’s fastest growing energy company. Instead of call centres ReAmped Energy offers a fast online chat service which is better than being on hold! Randstad are seeking multiple customer experience specialists for a 12 week contract based within the Brisbane CBD. In this role you will be responsible for answering customer queries through different platforms such as phone, web chat, social media and email. About the role:12 week temporary contract with the potential opportunity to go permanent. $28.53 per hour + super Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaints About you: 2+ years complaint management experience 5+ years customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team player People person ReAmped Energy is looking for outstanding customer experience specialists who are not just counted as a number but want to be a part of a great team culture. If you are looking for a career within the Energy Industry this could be the opportunity for you. Please apply with your resume attached! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for experienced customer service officers that are available immediately. Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!To be successful for this position you MUST be an Australian Citizen. About the roleAs a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you! Hours of work - 7am – 11pm $48,500 + super per annum Monday – Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and development A range of fantastic discounts on goods and servicesWho are you? You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations. Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systems Previous customer service experience Willingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalIf you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Do you have a passion for customer service and want to work in the insurance industry?This role will have you providing excellent customer service with a focus on quality assurance and accuracy within the claims department. Your new roleInbound/outbound calls to customers regarding insurance claimsAssisting customers within the property and motor claims department.Adhering to strict privacy and confidentiality.Proven experience with case management will be highly regardedLearn and master multiple internal systems and software to use simultaneouslyMust be able to commit to roster across 6 days (penalty rate paid on Saturdays)Must have the ability to work from home if required Your skills and experiencePrevious experience in call centre or working with a high volume of calls.Highly adaptable in a fast paced environmentExcellent communication skills, verbal and writtenProven experience dealing with confidential informationA sound understanding or experience within the insurance space or claim processing is desirable however not mandatory. Start date ASAP for a minimum of 2 months with view for extensionApplications: If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and click 'Apply' now. Please note only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Do you have a passion for the finance industry? Would you like the opportunity to support customers in their mortgage applications and assist customers around the state to work towards their futures?Then we want to help you work for a recognised and nation leading bank!Providing excellent customer service with a focus on accuracy, attention to detail, and support you will be the first contact for customers going through their home loan processes!Your new roleAs the first point of contact for customers, you’ll receive inbound calls regarding customers applicationsAdhering to strict privacy and confidentiality.Consistently providing excellent customer service and going above and beyond while providing high levels of empathy and resilience towards our customers at all times.Provide guidance and assistance to customers across a range of banking products and servicesLearn and master multiple internal systems and software to use simultaneouslyHighly adaptable to suit the business requirements Your skills and experienceA customer-centric and service-oriented mind-setExcellent communication skills, verbal and writtenPride yourself on you’re level of empathy and resiliencePrevious experience in call centre or working with a high volume of calls.Positive and resilient professional focused on delivering the best possible results each and every dayA sound understanding and keen interest in banking and financial services At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are currently recruiting for multiple permanent call centre roles with very attractive pay rates plus commission and full time hours.If you have a true passion for customer service, love working in a busy yet rewarding environment this opportunity is not to be missed! Your new roleAs one of the first point of contact for customers, you’ll be delivering high levels of customer service over the phone, both inbound and outboundConsistently providing excellent customer service and going above and beyond while providing high levels of empathy and resilience towards our customers at all timesProvide guidance and assistance to customers across a range of products and servicesLearn and master multiple internal systems and software to use simultaneouslyAdministration duties to support customer queries and profilesEndeavour to support and assist our customers while navigating them towards a suitable resolution Your skills and experience It is essential that you have previous experience in a customer service, call centre or a similar role.A customer-centric and service-oriented mind-setExcellent communication skills, verbal and writtenPride yourself on being highly adaptable with a CAN DO attitudeAbility to build rapport and empathise with customersHighly adaptable to use multiple software systemsReliable and motivatedExperience in an inbound call centre OR busy switch board experiencePrevious experience in call centre or in a phone based roleHandle customer data and information with confidentialityAbility to follow processes Your benefitsPermanent opportunity – full time hoursExtensive training and supportCareer progression opportunities How to apply If you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and click 'Apply' now. Please note only short listed candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Exciting opportunity to build a career in private health insurance (Aust citizens and P.Rs)Showcase your exceptional customer service and sales capabilitiesBrookvale shopping cetnre location - next to public transport Relief role meaning paid interstate & regional travel required as per business needs Your new companyOur client is one of Australia's largest not for profit private health insurers. With over 80 years in Australia, they continue to deliver more benefits to their members and have members at their forefront making health care both understandable & affordable.Your new roleA full time permanent opportunity reporting to the Customer Service Manager. Predominantly based in Brookvale shopping centre, you will occasionally be requested to work in other branches interstate/regional (travel is paid for) or metro locations upon business needs. Provide exceptional customer service for membersPerform needs based selling to customers face to face to achieve and exceed sales and service targetsProvide first contact resolution in customer interactionsEnsure membership information is accurate and correctComply with WHS legislations About YouDemonstrated sales experience whilst providing a great customer experienceAbility to quickly learn complex computer systemsAbility to work positively in a team environmentBe able to travel between branches depending on needs across the business - availability as rotating Saturdays will be occasionally requiredYour Benefits & RewardsBonus structure applies on top of a competitive salaryDiscount on products including health cover, pet & travel insuranceFamily & friends dayComprehensive training & development opportunitiesReward and Recognition ProgramsSounds like you? Please apply now with your resume in Word doc or email your updated resume to Lavender.Pham@Randstad.com.au // 02 8215 1067 (must be Aust citizen or P.R. to apply)At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

3 Customer Service Superstars to start immediately!Outbound Call Centre rolesBeautiful Sydney City office space near BarangarooExcellent team environment - we make work fun! Love being on the phone all day? Love to have a meaningful impact in the work you do?Randstad Education is expanding our customer service team to support our growing number of education applicants. Working across one of Australia's fastest growing occupational sectors, Randstad promises a warm and human customer experience and to be the easiest agency to work with for our thousands of teachers and early childhood educators.High Volume Outbound Calls responding to job applicationsConducting telephone based screening interviewsSending documents to applicants via emailWe enjoy a fast paced, super friendly, customer focussed environment. Family friendly hours.I would love to talk to any Sydney based Customer Service extraordinaires, whether you are brand new to work, or have years of experience & looking for a change of scene where every call makes a difference.Give me a call today on 0488450909 or please email a CV to nichole.kain@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your duties in this role will include: - Understanding a range of banking products that your customer base will be using - Identifying opportunities for upselling - Negotiation with customers and key stakeholders to achieve desirable outcomes - Handling high volumes of customer queries - Using your proven time management skills to effectively solve problems in an efficient manner For more information contact jarrad.penley@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers. Pay Rates $35 -$40 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - Friday6 - 12 month contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations. Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresWhat we are looking for It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters. Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive: Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are currently seeking a career minded customer service manager to join one of Australia’s largest health care providers. This is a great opportunity to take your management and leadership skills to the next level. You will be working in a Kiosk with the opportunity to develop this into a branch based position.Due to ongoing growth, they are now seeking an experienced Customer Service Manager to drive business development and provide leadership and direction to ensure KPIs are met. About your roleYou will manage the business development of the kiosk with a focus on internal sales and maximising customer opportunities. You will be responsible for developing, coaching and inspiring your team in providing excellent customer service, product knowledge and cross selling services. Key Responsibilities include but not limited to:Build and maintain trusted relationships with local customers, businesses and community partnersDriving performance and exceeding sales results within the teamEnsuring all staff are given regular and appropriate feedback on their performance (one on ones, coaching sessions)Driving activity to achieve business performance targets including revenue growth, customer service scores and referral targets About youProven leadership experience within a customer service or contact centre setting.Experience is sales and business developmentA natural ability to build positive relationships and effectively influence and engage a teamCharisma, drive, high-energy and a passion for peopleProven experience of leading, motivating and coaching a teamAbility to adapt positively to frequently changing work practices and needs ApplicationsIf you feel your skills match the above criteria please attention your CV in MS Word format to Tejal Chhanabhai and click apply now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyWorking for a Big 4 Bank means that you will receive world-class training and endless career development opportunities. You will be playing a key role in supporting their customers, who are at the heart of their business. They are looking for hard working, outcome focused individuals, who strive to excel in their role.Your new roleProvide a high level of customer service to inbound callers over the phoneUse multiple computer systems, alongside your problem solving skills, to ensure customer queries are resolvedHandle customer escalations and complaints in a professional mannerEnsure customer records are kept up to dateYour skills and experiencePrevious customer service experience, including retail and hospitalityExcellent communication skills, both written and verbalAbility to multi-task and thrive in a busy environmentA team player with a passion for customer serviceBanking or contact centre experience is desired, but not essentialYour benefitsDetailed training and ongoing supportCareer progression opportunities in a growing industryCBD location, close to public transportA diverse and vibrant cultureCompetitive salary Your next stepTo launch your career click 'apply now', or email your resume to Hollie Carwardine (hollie.carwardine@randstad.com.au).At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.