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9 jobs found in Victoria

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    • melbourne, victoria
    • temporary
    • AU$29.59 per hour
    • full-time
    Company OverviewAn exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team. Day to day this role will see calls and assisting business customers with access to an online banking platform. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers online platform accessProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7.30am - 8pmAvailable to start work end of February based in Knox Application ProcessIf you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Company OverviewAn exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team. Day to day this role will see calls and assisting business customers with access to an online banking platform. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers online platform accessProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7.30am - 8pmAvailable to start work end of February based in Knox Application ProcessIf you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursMonday - FridayHours vary between 7:00am to 7:00pmYour duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Possess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • contract
    • full-time
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hoursShifts vary between Monday - Sunday Hours vary between 7:00am to midnightFlexibility needed to commit to this rotating roster Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • scoresby, victoria
    • permanent
    • AU$61,000 per year
    • full-time
    Our client is the the country's largest automotive financier. With over 30 years’ experience in the Australian market, they pride themselves on providing exceptional customer service and support to their customers. Well trusted by Australians and small businesses, they support them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.Due to growth, they have multiple Full Time and Part Time opportunities available. Here you’ll enjoy working on campus-style hybrid/flexible working environment surrounded by natural green spaces with a gym, café, and plenty of free parking on campus. Day to day this role will see you: Engaging with customers to provide solutions to their car loans & insurance queriesAssisting our customers to meet their vehicle finance needsProviding excellent customer service at all timesBringing your own unique personality to the callProblem solving any concernsMeeting the high standards expected within our culture and customer expectations such as call handling times and call quality You’ll be successful in this role if you have:Previous customer service experiencePassion for helping othersThe ability to listen, engage with and understand customers needsThe ability to work both autonomously and as part of a teamExcellent written and professional verbal communication skillsSelf-motivated and willing to learnDemonstrated experience using Microsoft Office packagesAbility to work across multiple technology platforms and monitors Training and Induction: You will receive comprehensive training, which will be full time Monday to Friday, 8:45am-5pm. For part time workers you will need to be available for training full time.You must have the ability to work flexibly, as we operate on a roster, which means your full-time hours can be scheduled between 8:30am – 7pm, Monday – FridayThis role is offering a $61,000 salary packageTo register your interest, please apply now and one of our team members will be in touch. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Our client is the the country's largest automotive financier. With over 30 years’ experience in the Australian market, they pride themselves on providing exceptional customer service and support to their customers. Well trusted by Australians and small businesses, they support them with vehicle finance and insurance, warranty solutions, fleet management services, commercial hire purchase and wholesale purchase.Due to growth, they have multiple Full Time and Part Time opportunities available. Here you’ll enjoy working on campus-style hybrid/flexible working environment surrounded by natural green spaces with a gym, café, and plenty of free parking on campus. Day to day this role will see you: Engaging with customers to provide solutions to their car loans & insurance queriesAssisting our customers to meet their vehicle finance needsProviding excellent customer service at all timesBringing your own unique personality to the callProblem solving any concernsMeeting the high standards expected within our culture and customer expectations such as call handling times and call quality You’ll be successful in this role if you have:Previous customer service experiencePassion for helping othersThe ability to listen, engage with and understand customers needsThe ability to work both autonomously and as part of a teamExcellent written and professional verbal communication skillsSelf-motivated and willing to learnDemonstrated experience using Microsoft Office packagesAbility to work across multiple technology platforms and monitors Training and Induction: You will receive comprehensive training, which will be full time Monday to Friday, 8:45am-5pm. For part time workers you will need to be available for training full time.You must have the ability to work flexibly, as we operate on a roster, which means your full-time hours can be scheduled between 8:30am – 7pm, Monday – FridayThis role is offering a $61,000 salary packageTo register your interest, please apply now and one of our team members will be in touch. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$48,000 - AU$55,000 per year
    • full-time
    THE ROLE- Location: CBD/Working from Home (Hybrid model)- Hours: 8:30am - 6pm- Pay rate: $48,000 - $55,000 pa + super depending on experience level - Training providedAs a Collections Officer, your role primarily exists to maximise the timely recovery of debts. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Specifically, this involves tasks such as: Calling customers to negotiate the recovery of outstanding funds Answering incoming calls Actioning of incoming correspondence via email, mail Accurately updating file details after every customer interaction Following up any settlements as required Assisting other team members with trainingSkills and Experience required: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsActive listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve If this sounds like you, please apply now and one of our team members will be in touch.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    THE ROLE- Location: CBD/Working from Home (Hybrid model)- Hours: 8:30am - 6pm- Pay rate: $48,000 - $55,000 pa + super depending on experience level - Training providedAs a Collections Officer, your role primarily exists to maximise the timely recovery of debts. You will support the business objectives by looking after outstanding collections and providing high levels of customer service on behalf of the organisation's clients. Specifically, this involves tasks such as: Calling customers to negotiate the recovery of outstanding funds Answering incoming calls Actioning of incoming correspondence via email, mail Accurately updating file details after every customer interaction Following up any settlements as required Assisting other team members with trainingSkills and Experience required: High level written and verbal communication skillsA friendly and engaging phone manner with the ability to be firm when necessaryHigh attention to detail Resilient nature with the ability to effectively manage stressful situationsActive listener who can respond and question where necessaryAbility to work independently and as a wider part of the teamWillingness to take initiative and think outside the box to problem solve If this sounds like you, please apply now and one of our team members will be in touch.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • temporary
    • full-time
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Company Overview An exciting opportunity to join a top four bank on a 6 month contract in their business banking support team that acts as the first point of contact for business customers. This role will see you developing meaningful relationships with business owners on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, emotional intelligence, and business acumen to offer a superior service to SME business customers. This is a truly unique opportunity to further develop your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for customers for business banking customersHandle account enquiries, asking open ended questions to truly understand their business goalsUpdate and maintain detailed customer records to ensure a high level of service with every interactionProvide updates on customer accountsIdentify opportunities to cross sell products where appropriate and generate leadsHandle any follow up calls as requiredContribute to business improvement and overall goal of becoming the world’s best business bank Key RequirementsPrevious experience working in a phone based role Previous experience working within in banking and finance will be highly regarded Excellent verbal and written communication skills with a proven track record in building and maintaining meaningful business relationshipsStrong emphasis on providing superior customer service across a range of different stakeholdersTech savvy and the ability to work across multiple systemsStrong desire to develop a long term career in business bankingAvailable to work on a rotating roster Monday - Friday between 8am-8pmAvailable to start work beginning of February Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$60,000 - AU$70,000, per year, +super
    • full-time
    Position available through Ranstad as Customer Service Officer. Great opportunity to join a supportive, close, small team that is customer focused and always driving to do thing more efficiently and effectively. Full-time hours working 9am-5pm Monday to Friday. Located in the Melbourne CBD with a short walk from a train station.Your new roleCustomer services responsibilitiesMain point of contact for customerProvide high level customer service to customers and all stakeholdersManager enquires inboxPrepare and send out candidate communications and mail outsRespond and resolve complaints in a professional mannerAdministrationMaintain electronic and hard copy records and undertake integrity checksAssist with migration of records onto new CRMAssist with processing applications in accordance to approved criteria and guidelineProvide administration as requiredSet up general office systems including filling system and database About you:Positive mindset & can-do attitudeExcellent customer service skills Resilient Ability to work with a large range of peopleStrong attention to detailAbility to work to deadlinesStrong organisational skillsIf this sounds like a position you are interested in please APPLY NOW or alternatively send your CV to emily.astbury@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Position available through Ranstad as Customer Service Officer. Great opportunity to join a supportive, close, small team that is customer focused and always driving to do thing more efficiently and effectively. Full-time hours working 9am-5pm Monday to Friday. Located in the Melbourne CBD with a short walk from a train station.Your new roleCustomer services responsibilitiesMain point of contact for customerProvide high level customer service to customers and all stakeholdersManager enquires inboxPrepare and send out candidate communications and mail outsRespond and resolve complaints in a professional mannerAdministrationMaintain electronic and hard copy records and undertake integrity checksAssist with migration of records onto new CRMAssist with processing applications in accordance to approved criteria and guidelineProvide administration as requiredSet up general office systems including filling system and database About you:Positive mindset & can-do attitudeExcellent customer service skills Resilient Ability to work with a large range of peopleStrong attention to detailAbility to work to deadlinesStrong organisational skillsIf this sounds like a position you are interested in please APPLY NOW or alternatively send your CV to emily.astbury@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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