68 jobs found for call centre customer service

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start ASAP! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Potential post training to work remotely from the comfort of your own home35 hours per weekAssignments starting 21st June through to the end of December 2021Striving to be the best in the customer service industry, this exciting organisation has shaped a new approach to the customer experience holding true to its vision to be recognised as the leader in Government transaction services. They are searching for agile, professional and committed Customer Service Representatives to join their team and contribute successfully to the customer experience.What can you offer?Your proven inspiring and solutions based customer service skillsCommitment to work on a 7 day rotating roster between 7am - 7pm (35 hours per week) Mon - FriDemonstrated strength in conflict resolution over the phoneA proven ability to learn new systems and procedures quicklyA high ethos around maintaining sensitivity and confidentialityCommitment to no holidays or leave for the duration of the contractPrevious experience in a call centre environment and/or Government department is highly desirable.What will we offer you?2 week training packageOngoing support from your team leader and Randstad consultantOpportunity for flexible working arrangements and to work from home once onboardedDiscounts to leading retailersYour consultant Elyse has worked with this client for 5 years and truly understands a perfect match between a candidate and this role when she sees it. With hundreds of candidates being placed within this contact centre over the years and 30 already in 2021, you could be next!Sounds like you? Please APPLY today if you meet the requirements and your application will be reviewed. Only shortlisted candidates will be contacted. Please upload a resume in 'Word' format.For further information or to have a confidential discussion please contact Elyse on 02 4032 7357 or elyse.connor@randstad.com.auApplications close Thursday 10th June at 12pm (Midday) At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad have had the opportunity to partner with a well known leading global company. The roles will be located in Brisbane CBD on Adelaide street. We are looking for multiple Processing Officers and multiple Service Desk Officers. About the OpportunitiesRandstad is seeking candidates for a temporary opportunity to work with a well known leading global data, analytics and credit reporting company. About youRandstad is seeking individuals with experience in both a call centre environment and administration processing experience. In this role you will be responsible for providing a high level of customer service in a busy call centre with some processing involved in the role. Customer service is a key element of an organisation’s success and therefore we are looking for the best of the best!Key ResponsibilitiesRespond to client and consumer queries in a timely manner meeting KPI’s, providing excellent customer serviceHandle complaints in a highly professional mannerExecute the fulfilment/delivery of all product and services in accordance with SLA’s, following standard processes and proceduresEnsure quality of products and services delivered to clients and consumers by following processes and attention to detailProactively liaise with management to ensure Operations is adequately resourced to meet client’s expectationsSupport internal teams with client issues, escalations, outages etc as neededUndertake either Service Desk or Fulfilment activities as directed from time to time by Team Leader / Operations Manager.About the role1 - 2 years experience in a similar role $30.49 per hour + super Available immediately until the 31/12/2021 Must be available to attend a virtual assessment centre on Thursday the 10th of June 9:00am - 1:00pm. RequirementsSuccessful candidates will have a minimum of 1 year experience within the call centre and processing environment and have excellent verbal and written communication skills. Our client prides themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. You will be competent in using office software and have the skills required to adapt to new systems.What’s in it for you?You will receive the opportunity to develop your customer service and call centre skills!If this sounds like the perfect role for you, what are you waiting for? APPLY NOW! Make sure you attach your CV. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service Specialist Position Summary: Commencing June 2021/July 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pm + Occasional Satirdays from July - September No experience required - 11 days full time paid training.Must be an Australian Citizen A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pm + Occasional Saturdays from July-SeptExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to louise.degier@randstad.com.au or call Louise de Gier on 0449 238 663 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new company Working for a Big 4 Bank means that you will receive world-class training and the career development opportunities are endless. You will be playing a key role in supporting their customers, who are at the heart of their business. They are looking for hard working, outcome focused individuals, who strive to excel in their role. Your new role Provide a high level of customer service to inbound callers over the phoneUse multiple computer systems, alongside your problem solving skills, to ensure customer queries are resolvedHandle customer escalations and complaints in a professional mannerEnsure customers records are kept up to dateYour skills and experience Degree level education completed, finance/business related degree preferredPrevious customer service experience, including retail and hospitalityExcellent communication skills, both written and verbalAbility to multi-task and thrive in a busy environmentA team player with a passion for customer serviceYour benefits Detailed training and ongoing supportCareer progression opportunitiesA diverse and vibrant cultureSydney CBD location, close to public transportCompetitive salaryNext Steps Click 'Apply Now' with an updated copy of your CV, or contact Hollie Carwardine on hollie.carwardine@randstad.com.au to discuss further. Applicants must be an Australian Citizen or Permanent Resident. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the role Build on your experience with this exciting Customer Service opportunity to work within a newly established Government initiative. Their focus is to assist the community with various vital services. If you are looking for a meaningful role, this is a rare opportunity to work in a team that allows you to be a part of something bigger. On offer is an immediate start and a long-term contract that will build your exposure and career in a prominent Federal Government Agency. This customer service role will see you liaising with customers and clients. Responding to inbound and outbound calls to gather important information to update systems, make decisions and provide information to customers. Pay Rates $35 -$40 per hour + superannuationFull Time Hours, 8:30am - 5:00pm Monday - Friday6 - 12 month contract with potential extensions availablePlease note: For Federal Government opportunities you must be Australian Citizens and National Police Clearance will be conducted. Responsibilities As the first point of contact, you will need to provide a high level of customer service. Taking inbound and outbound calls you will be required to interact with customers to understand their needs and to provide sound advice and make recommendations. Customer service to those seeking employment, claims, and other various government services.Analysing and interpreting information to make decisionsInbound and Outbound calls to gather information and answer queriesAdministration and reporting proceduresWhat we are looking for It is essential that you provide a high level of customer service, treating all customers with honesty, fairness, sensitivity and empathy. You will be professional and confident to make decisions and to find outcomes for complex matters. Strong contact centre and/or customer service experienceData entry skills - ability to quickly and accurately enter data into the systemAvailability to work full-time hours Monday - Friday on a long term basisAbility to work in a fast paced environmentExcellent communication skillsExcellent punctuality and attendanceWhy choose to apply with Randstad Being a contractor with Randstad gives you access to great benefits. In addition to offering three pay runs a week you will also receive: Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.A free Employee Assistance Program offers you and your family supportAccess to your payslips at the click of a button via our MyRandstad AppPlus moreAre you ready to secure your next customer service role? Please APPLY NOW. If you have any queries, please feel free to contact Katie.Finch@randstad.com.au Suitable candidates are being contacted daily for registration, don't miss out!! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Customer Service Specialist Position Summary: Commencing May 2021/June 2021 through to June 2022 - with a proactive view to extend.Monday to Friday | Rotating roster in between 8am to 6:00pmNo experience required - 11 days full time paid training.Must be an Australian Citizen A requirement to work on a rotating roster, released 2 weeks in advance.Office location: North Richmond close transport.Responsibilities:You will support customers to their important government client. No experience necessary to apply – you will be provided with all the training you need to become successful.Provide accurate and detailed information to customers with great service.Updating records and maintaining accurate data.Maintain compliance policies Meet KPI’s focusing on quality and efficiency metricsAbility to maintain a high level of attention to detail and focus Analyse and solve extensive information & summarise Requirements:Hold Australian Citizenship Have lived in Australia for the last 5 consecutive years (5 year footprint) Be willing and eligible to obtain a police check (paid by our client)Have full availability between the hours of Monday to Friday 8am until 6.15pmExceptional customer service skills with an ability to build rapport quickly and effectively as well as be able to empathise and manage sensitive customer interactionsClear and concise communication skills both written & verballyTech savvy & the ability to learn and upskill in new systems, technologies and products Great time management skills, positive resilient attitude with a desire to work hardProblem-solving and conflict resolution skills along with an ability to multitask multiple enquiriesBenefits:Base hourly rate + opportunity to earn additional on target earningsGreat work culture and supportive team environmentCareer development opportunities for eligible staff across a variety of specialised roles from leadership, training, quality, admin, HR, IT and recruitmentBest in class rewards and recognition program with a plethora of cash and other awards across a range of individual and team competitions based on performance, dress ups and fun activities galorePotential to expand your experience across a variety of roles across multiple channels (i.e. telephony, processing etc) and multiple products for professional developmentWork in a convenient location with easy access to public transport.$500 sign-on bonus on offer to be earned within your first 3 months. Conditions apply.How to apply:If this sounds like you “'APPLY" now and send a copy of your updated resume through to emmanuel.plesiotis@randstad.com.au or call Emmanuel Plesiotis on 0401 309 874 for a confidential chat.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working closely with the leading force in the Telco world on some exciting permanent positions!! We are looking for financially driven individuals to join a front running business taking the Telco world by storm.This forever growing and financially booming company is seeking permanent Inbound Sales Consultants who will be fully supported and trained by a team of wonderful Managers. You will be focusing on building relationships with existing customers, re-engaging past customers, as well as achieving sales targets.Working within a supportive and culture driven team environment, and working alongside some high performing sale’s representatives, you will be working to achieve KPI’s and excel in your career. Career progression is easily achievable within 6-18 months within the business, all you need is the right attitude and a hunger to succeed. Your phone manner will be professional, friendly, and focused on upselling products that you truly believe in that connect people to people. You will be rewarded for your hard work with uncapped commission, and with unconditional support to work towards a future career path for you within the industry.About you:Excellent phone manner and a friendly consultative natureSales experience from any industryExperience within call centre ideal but not essentialResilient and looking for career growthTeam player, driven and goal orientatedHighly adaptable to new software’s and programsThe drive for continuous improvement and career progressionProven ability to meet and achieve KPI’sExperience, and the ablility to provide examples of working in a fast paced environment Why apply?:Top support and ongoing training and developmentClear career progressionGlobally recognised sales trainingIncredibly fun and energetic sales floor that celebrate achievements everydayState of the art 8 hectare capus to work at with facillities galore Uncapped earning potentials with realistic targetsMake friends where you work - So many like minded individuals working to the same goals In order to be considered, you will need to upload your resume in MS Word format addressed to chloe.standard@randstad.com.au OR click APPLY NOW. Please include an explanation on your sales knowledge and your customer service values.This role will be working on a rotating roster across 7 days, with main focus on Monday – Friday however, you must be open to working weekends when required.The positions are to start on the 5th of July with interviews taking place immediately. Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working closely with leading force in the Telco world on some exciting permanent positions!! We are looking for sales driven individuals to join a front running business taking the Telco world by storm.This forever growing company is seeking permanent internal telesales consultants who will be fully supported and trained. You will be focusing on building relationships with existing customers, re-engaging past customers and seeking out new customers, as well as achieving sales targets.Working within a supportive team environment and working along side some high performing sale’s representatives you will be working to achieve KPI’s and excel in your career.Your phone manner will be professional, friendly and focused on upselling products that you truly believe in, you will have experience working and achieving KPI’s.You will be rewarded for your hard work and help to work towards a future career path for you within the industry.About you:Strong outbound telesales experienceExcellent phone manner and a friendly consultative mannerResilient and looking for career growthTeam player, driven and goal orientatedExcellent verbal and written communicationHighly adaptable to new software’s and programsThe drive for continuous improvement and career progressionProven ability to meet and achieve KPI’s In order to be considered, you will need to upload your resume in MS Word format addressed to Juanita.forster@randstad.com.auPlease include a explanation on your sales knowledge and your customer service values.This role will be working on a rotating roster across 7 days, with main focus on Monday – Friday however, you must be open to working weekends when required.Must be willing to obtain and pass a police clearance. This role is offering a start date of June 28.Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

About the company This is an exclusive opportunity to join a rapidly growing Medical Device business based in Macquarie Park, who is breaking into the Australian market. This business prides itself on the ability to be able to help those who have lost their hearing, by providing innovative technology solutions. About the Role As the Inside Sales Representative, you will be reporting into the Operations Manager who is based in Singapore. You will be working 2 days from the office and 3 days from home, so this is a fantastic opportunity to gain a role offering work/life balance. Your duties will include: Generating and qualifying sales leads for new businessGrowing and maintaining customer relationshipsEducating customers on product informationScheduling consultations with Healthcare professionalsGeneral administration as requiredThe Benefits Work/life balance on offerFlexibility to work from homeOn going training and development Laptop and headset provided Incredible career development on offerWork from a business that is making a difference!About YouPrevious Inside Sales, Lead Generation, Customer Service, Telemarketing, Telesales experienceProfessional communication skills Ability to work autonomously as well as in a team environmentStrong work ethic Next Steps: If you are interested in this role, please press APPLY NOW. For further discussion, please contact Stephie on stephie.mormanis@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyWorking for a Big 4 Bank means that you will receive world-class training and the career development opportunities are endless. You will be playing a key role in supporting their customers, who are at the heart of their business. They are looking for hard working, outcome focused individuals, who strive to excel in their role.Your new roleProvide a high level of customer service to inbound callers over the phoneUse multiple computer systems, alongside your problem solving skills, to ensure customer queries are resolvedHandle customer escalations and complaints in a professional mannerEnsure customers records are kept up to dateYour skills and experienceDegree level education completed, finance/business related degree preferredPrevious customer service experience, including retail and hospitalityExcellent communication skills, both written and verbalAbility to multi-task and thrive in a busy environmentA team player with a passion for customer serviceYour benefitsDetailed training and ongoing supportCareer progression opportunitiesA diverse and vibrant cultureSydney CBD location, close to public transportCompetitive salary Next StepsClick 'Apply Now' with an updated copy of your CV, or contact Hollie Carwardine on hollie.carwardine@randstad.com.au to discuss further.Applicants must be an Australian Citizen or Permanent Resident.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Service Coordinator Outskirts of Parramatta CBDHours: 7:30am-3:30pm | Up $75,000k + superGrowing business | Parking available The CompanyA long established and successful supplier of machinery located on the outskirts of Parramatta is in need of an experienced and self motivated Service Coordinator to take ownership of a key position within the business The PositionAssist the Branch Manager with the day to day running of the branch; manage phone enquiries for parts, coordinate service technicians and general administration duties. Key responsibilities: Allocate technicians to jobs across NSWDocument stock returning to warehouse for repair & notify customers of any missing/damaged componentsManage phone inquiries re; parts Ensure accuracy with inventoryGoods receipted and dispatchedPrepare quotationsPlan scheduled maintenance visits The CandidateExperience in a similar Service Coordination positionStrong administration skills & high attention to detailBe able to build rapport with stakeholders at all levelsDemonstrate exceptional interpersonal skillsHave the ability to meet tight deadlines & prioritise effectivelyQuick learner, can work unsupervised & be self motivatedMachinery/Industrial/Service industry experience an advantage The BenefitsCompetitive salaryWork 7:30am - 3:30pmCareer progression on offerParking availableChance to work for a stable and successful organisationTo apply to this fantastic opportunity, please click "apply now" or for a confidential chat call Rameesha on 02 9615 5367. Alternatively you can email rameesha.faraz@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

An exciting opportunity to take your customer service skills to the corporate world and join a nationally recognised company in the financial and banking space . Join a BIG4 on a 6 month assignment with the view for ongoing opportunities, providing a gateway for a career into the banking and finance industry This role is working part time covering weekends. Must be available from Friday, Saturday and Sunday.This is a PERFECT opportunity for someone who is currently studying and wanting part time opporunites within the banking industry! Your new companyThis is your opportunity to join a nationally recognised bank! Renowned for being a front running force in the Australian financial space, this organisation aims to assist their staff, customers and the wider community by providing an excellent customer experience. A diverse work culture and a positive team environment where employees are valued and recognised for their efforts and commitment. Your new roleAs the first point of contact for customers, you’ll receive inbound calls assiting with customer enquires and servicesConsistently providing excellent customer service and going above and beyond while providing high levels of empathy and resilience towards our customers at all times.This role will suit an individual looking for a jump start in their career within the banking industryProvide guidance and assistance to customers across a range of banking products and servicesLearn and master multiple internal systems and software to use simultaneouslyEndeavour to support and assist our customers while navigating them towards a suitable resolution Your skills and experienceA customer-centric and service-oriented mind-setExcellent communication skills, verbal and writtenPride yourself on you’re level of empathy and resilienceCurrently studying within the banking or finance industry Positive and resilient professional focused on delivering the best possible results each and every day Applications: If you feel your skills match the above criteria please attention your CV in MS Word format to Juanita Forster and click 'Apply' now. Please note only short listed candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are proud to have recently partnered with a newly established Energy company, ReAmped Energy. ReAmped Energy is an independent electricity provider who looks to rethink the electricity market across Australia. They are known for their excellent customer service and customer satisfaction. ReAmped Energy is Australia’s fastest growing energy company. Instead of call centres ReAmped Energy offers a fast online chat service which is better than being on hold! Randstad are seeking multiple customer experience specialists for a 12 week contract based within the Brisbane CBD. In this role you will be responsible for answering customer queries through different platforms such as phone, web chat, social media and email. About the role: 12 week temporary contract with the potential opportunity to go permanent. $28.53 per hour + super Support the business strategies, plans and proceduresEnsure set goals for performance and growth are achievedPromote company culture and vision and valuesSupport all segments in answering customer enquiries via email, calls and social mediaLive chat cover, including weekendsPartake in regular coaching and trainingEnsure regulatory and legal compliance is adhered toAdhere to KPI’sRespond promptly to customer queriesResolve customer complaintsAbout you:2+ years complaint management experience3+ years customer service experienceGood understanding of legal regulatoryExcellent interpersonal skillsExcellent written and verbal communication skillsGood time management and organisational skillsAbility to work autonomouslyTeam playerPeople personReAmped Energy is looking for outstanding customer experience specialists who are not just counted as a number but want to be a part of a great team culture. If you are looking for a career within the Energy Industry this could be the opportunity for you. Please apply with your resume attached! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Web Chat- Global Financial Services Permanent live chat positions available with an attractive salaryJoin a digital bank and be a part of an ambitious and forward-thinking teamModern, state-of-art office conveniently located in the heart of Sydney CBD Your new companyOur client values different ideas and cultures, open and honest communication and those willing to face a challenge. They put a focus on customer-centric propositions and innovative and efficient distribution channels.They are dependable, resilient and trustworthy business partners. Employees are empowered to take ownership of their responsibilities, use personal judgment for decision making and to stand for what they believe is right. Your new roleJoin a team Web Chat representatives who work to understand customer needs and recommend appropriate products while maintaining the customer experienceWith a customer focus mindset , you will identify customer needs and communicate through live chat and email Professionally provide comprehensive, personal service while ensuring compliance with regulatory requirements and quality assurance standardsManage multiple platforms to provide solutions to customers Your skills and experienceDemonstrated achievement within a similar Web chat position within banking and financial servicesExcellent verbal and written communication skills that allow you to build rapport and develop strong customer relationshipsAt least 1 year of experience in Banking and Finance is desired Ability to take ownership of customer relationships in order to resolve queriesHighly organised and great time managementAbility to provide empathy via live chat and emailYour benefitsBegin your career with one of Australia’s leading digital Banking organizations and enjoy the opportunity to develop as a sales person within a service culture.Work for a company that offers a comprehensive, market-competitive pay and benefits package to support your professional and personal needsA thorough on-boarding and training program to help you get started and hit the ground running in your new roleState of the art offices in hustle and bustle of Sydney CBDPermanent opportunities with the opportunity to grow and developFun and vibrant culture in a modern evironment Your next stepTo launch your career, click ‘apply now’ or send your updated resume to clio.lenzi@randstad.com.au Australian Citizen or Permanent Residents will be considered for this roleAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New PositionPhone-based customer service representativeTaking inbound phone calls to assist customers with queriesRecord relevant information from customers in the systemAttend in an efficient manner new queries and follow up ongoing casesUnderstand and provide the correct information to customers - training providedEnsuring all privacy and compliance policies are adhered toYour Skills and ExperienceCall centre experienceAdequate phone manner and high level of customer serviceAble to multitask whilst talking to customersExperience working in a busy fast-paced environmentComputer literateIf you have previous customer service experience and you are looking for a new role where you can continue to develop your skills and provide outstanding assistance please submit your CV via the ‘apply now’ button or contact me on diana.moncrieff@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyGlobal award-winning contact centre business with offices in more than 20 countries, with over 65 locations worldwide. A company that prides itself on offering a supportive environment for their staff and exceptional relationships with their clients in a great Gold Coast location!Your New PositionOffer a high level of customer service assisting all customers enquiries effectivelyUnderstanding of specific accounting software to support accountants and business owners running the program - training providedHandle all inbound calls in an efficient and helpful manner to provide solutions Create online help material including articles and postsExceed KPI targets in fast-paced environments.Your Skills and ExperienceExperience in a customer service role with a positive attitude and always willing to help clientsIdeally, you would have experience in a technical support roleUsed to work in a fast-paced environment whilst achieving targetsAbility to multitask, solving issues, supporting and actively listening to clientsMinimum of 2 years in customer service and contact centre experience, along with 1-2 years experience in accounting/bookkeeping is desiredWeb SavvyEnergetic and willing to achieve resultsWhat is on OfferCompetitive Salary PackageFun team and working environmentBe part of a diverse and supportive working environment.Great company that offers ongoing support and future opportunitiesPlease apply now by clicking apply or email Diana Moncrieff at diana.moncrieff@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is a national leader in the production of technology solutions, focusing on expanding their product ranges to include Communications, Security and Surveillance.This company fosters a culture of inclusiveness that values people and the contribution they make to the efficient and effective operation of the business and its profitability.We're seeking an experienced and highly motivated Inside Sales Executive with a successful sales track record to join our team, experience within this space, as well as the Security Systems sales will be looked upon favourably. We require a person who has a passion for selling, consistent and diligent, with a can-do, hunter attitude. This is your opportunity to become a vital member of the Melbourne team, offering job security and progression with a dynamic national Company.The successful candidate will enjoy a varied role which will include the following duties:Build and develop customer relationships through strong customer service and a willingness to always exceed expectationsManage, grow and retain our existing accountsProvide product support and advising customers on product solutionsAchieve sales targets and budgets, with a proven track recordIdentifying new product and market opportunitiesKeep up to date with the latest product developmentsContribute to the continual improvement culture of the company Who we're seeking;Self-motivated & work well unsupervisedAbility to work well under pressure and the ability to manage multiple customers and prioritiesHigh levels of integrity and honesty with a commitment to exceptional levels of customer service and supportExcellent attention to detail, organisational and interpersonal skillsAbility to work in a team environmentExperienced using Microsoft Windows based computer programsSecurity systems & associated product industry experience would be highly valued, but not essentialIf you believe you fit the above criteria and desire a stable future with a progressive and highly successful operation then please forward your resume to oscar.knight@randstad.com.au or call on 0419382195. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is working on an exciting opportunity with our valued client Concentrix. With continued growth within the Gold Coast Region Concentrix are looking for experienced customer service officers that are available immediately. Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on!Due to exciting growth Concentrix is expanding one of our largest accounts to the Gold Coast!To be successful for this position you MUST be an Australian Citizen. About the roleAs a Customer Service Officer, you are representing the client as the frontline of the business. You will be tasked with handling both general and complex enquiries across a range of divisions. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.What's in it for you?If you are looking to enter into a professional and integral role within the Australian community, with the ability to progress and achieve your career goals, this may be the role for you! Hours of work - 7am – 11pm $48,500 + super per annum Monday – Friday with possible weekend work availablePermanent Full TimeComplete Training ProvidedCareer progression and continuous coaching and development A range of fantastic discounts on goods and servicesWho are you? You believe quality customer service is paramount when dealing with customers of any caliber. You are resilient and have the ability to demonstrate this through managing complex situations. Must be an Australian Citizen and at least 18 years of ageAvailable between full operational hours as stated aboveYou have experience working towards both individual and team KPIsProficient in the use of computers and systems Previous customer service experience Willingness to learn and take on coaching and feedback openlyExcellent communication skills both written and verbalIf you are keen to take on a new challenge in a well established, global organization that truly has the ability to help everyday Australians, APPLY NOW!Applicants must be at least 18 years of age, an Australian Citizen and pass a police check and standard pre-employment checks.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client is currently seeking an experienced Contact Centre Operations Manager. This is an exciting Full-time Permanent opportunity. You will be responsible for ensuring the contact centre teams maximise opportunities, achieve targets and deliver exceptional customer service. You will also work in conjunction with other departments and develop effective campaigns, forecasting, scheduling and reporting. Your key duties include the following:Operational Leadership including, effectively leading and managing people, processes and technologyDevelop strong working relationships with team leaders together with key stakeholders, managers, Product team and finance teamIdentify and support training opportunities, both internal and externalEnsure team leaders manage labour rosters and associated costs in accordance with budgetsPreparation of Annual Budget reviews and Monthly Management reportsEnsure return on investment through KPIs and performanceForecasting and Performance Monitoring to ensure the plans will meet the weekly, monthly and yearly targetsSubmit/approve invoices from suppliers for payment and coding accuratelyAdhere to and role model the Company values & policies at all timesTake reasonable care of the health and safety of yourself and others, and report hazards and incidentsTo be successful for this role you must possess the following attributes:Minimum of 2 years experience in a customer service management role leading a contact/call centre environment is essentialOutbound/Inbound call experienceEnthusiastic and proactive team playerAbility to build long-lasting relationships with customers, both internal and externalAbility to work in a fast-paced environmentExcellent communication skill with emphasis on listening, negotiating and influencingAbility to work autonomously, self-directed learning, problem solving and researching of system issuesExcellent reporting, analytical, problem solving and decision-making skills. If this sounds like you, apply NOW today! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are partnering with a global organisation to recruit multiple permanent part-time, full-time and casual positions in the Northern suburbs and Southern suburbs of Adelaide. This is a BRILLIANT opportunity for school leavers; graduates; or customer focused individuals who are looking for a career change to work in a contact centre environment with one of the leading providers of contact centre solutions and IT services. WHAT ARE WE LOOKING FOR?To be considered for this permanent role, you MUST be an AUSTRALIAN Citizen.You will have strong verbal communication - and be able to be clear and concise when handling calls made by the general public. You will receive excellent training - so no previous contact/call centre experience is required.What we are looking for are people who are resilient, have a positive attitude; strong customer service focus; and able to navigate around technology platforms, so if this sounds like you - then we want to hear from you! WHAT YOU GET IN RETURN? Flexible working arrangements ( full time, part time and casual hours available)Working onsite for one of the largest Contact Centre & IT services providersClose to public transportFull training providedOn-going support and developmentAccess to work with large government departmentsSupportive management teamOpportunity to progress your career To be considered for this opportunity, please click ‘apply now’At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyA renowned Med Tech company based in Macquarie Park is seeking a Customer Service Representative to join their close knit team. This company has an extremely supportive culture that promotes a 'can-do' approach to their work, and are seeking a 2 x new team member who share these same values. Your New RoleAs the Customer Service Representative you will be responsible for the processing of sales orders into the system. You will be in a small team that is very hard working, outcome focused and rewards those who excel in their area. Your main responsibilities will include:Taking customer orders through email and over the phoneEntering sales orders into the SAP systemArranging order dispatch and collection Updating customer details in the SAP systemGeneral data entry as requiredYour profile will demonstrate: Previous customer service, order processing, logistics, reverse logistics or data entry experienceSAP experience (desirable)Pharmaceutical, Orthopaedics or Medical Device / Med Tech experience (desirable)A 'can-do' attitude and willingness to learnIntermediate MS Office skillsBenefits to you:Work from home opportunitiesCompetitive salary of $60-70k + superWork for an ASX listed businessLearn from an incredible managerThis is a great opportunity to further your learning in Customer Service whilst being in a company that promotes teamwork and a positive atmosphere. If you are interested in this role, please press APPLY NOW. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new companyYour new company is passionate about providing Australia with the best quality of financial services and products. The culture is hardworking but a fun and vibrant environment, with an aim to simplify a customer's journey. Your new roleBe apart of a digital and fast-paced call centre environment to provide exceptional customer serviceProvide service via phone, webchat and emailProvide first class customer service with an empathetic approachRespond to customer queries via phone, email and chatUse your comprehensive knowledge to resolve issues and queries for the customerYour skills and experienceAt Least 2 years minimum of call centre experienceExperience within banking and financial servicesA passion for servicing customers with support and empathyEnjoy working in a fast paced environmentStrong call quality control with the ability to multitaskExcellent communication skills, written and verbalRazor sharp eye for detailTeam Player with strong customer focusTechh Savvy Your next stepTo launch your career, click 'apply now' with an updated copy of your CV or contact Clio Lenzi on clio.lenzi@randstad.com.au or call 0280951733 to discuss furtherAustralian Citizens or Permanent Residents are welcome to applyAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Southside location - Eight Mile Plains Parking available on site Contracts to start in June Full time roles, $28+ per hour + super Randstad are currently pipelining for claims officers for temporary contracts at an industry leading insurance company. They are Queensland’s number one provider and are looking to engage with eager, resilient and highly adaptable customer service officers for upcoming opportunities! This can be an amazing opportunity for someone from a retail/hospitality/customer service background looking to propel to the next level and join a reputable organisation who have a great name in the industry for their phenomenal team culture, support and training. You must be a great communicator that thrives on achieving outcomes, pride yourself on your ability to adopt a partnered approach and be able to truly understand the needs of your customers. There will be responsibility over driving efficiency of claims through negotiation.Key AccountabilitiesTaking high volume inbound calls from affected members during storm seasonManage end to end claims for determination and payment of claims within the set KPIsUnderstanding of Motor and Property insurance advantageousProvide customers with optimal customer service including quality and timely decisionsDevelop specific knowledge around individual claimsManage policies and procedures and meet legislative and business requirementsWhat's in it for you?Work for Queensland's leading insurer6 month contract with potential for extensionMonday - Friday Roster 7am-7pmOvertime on offer if you are looking for more hours (OT Rates $$)Phenomonal training and supportDrive to work - no more public transport!Cafe on siteFlexilble work arrangements after training periodHighly desirable:Experience in customer service - call centre desirableHospitality and Retail experience encouragedAbility to navigate dual screensIntermediate computer literacy and high attention to detailBe open and eager to learn new process and new systemsStrong communication skills and proven experience in negotiation and managing difficult callsBe adaptable and agile in their learning style as well as efficient and motivated to deliver resultsPrevious exposure to insurance and claims (Motor and Property would be advantageous)If you are interested, please submit your resume today! Successfully shortlisted candidates will be contacted ASAP. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working closely with a reputable client that offers products and services within the Pest control industry. This ever growing business is seeking an internal leads consultant who will be fully supported and trained, working within the customer serviced department. You will be responsible for building strong relationships with new, existing and prospect customers. Working within a supportive team environment and reporting, you will be responsible for providing high quality customer service and sales via the phone, predominantly outbound along with email and fax correspondence. Your phone manner will be professional, friendly and focused on upselling products that you truly believe in, as well as resolving customer queries in a timely fashion in alignment with excellent customer service. This position would suit a sales focused individual with experience in outbound sales with ability to upsell products and convert quote opportunities to sales, based on the identification of customer needs. About you: Strong sales experienceExcellent phone manner and a friendly consultative mannerCall centre experianceResilient and looking for career growthTeam player, driven and goal orientatedExcellent verbal and written communicationIntermediate + Microsoft Office and CRM skillsThe drive for continuous improvement and career progressionAs the successful applicant you will: Make outbound hot, warm and cold callsSupport and build strong relationships with customers via phone and emailQualify, submit and process orders in a timely mannerResolve enquiries or issues promptly and professionallyDrive your own knowledge of business productsGrow with the business, long term prospectsIn order to be considered, you will need to upload your resume in MS Word format; please include a explanation on your sales knowledge and your customer service values. This role is offering an immediate start for the right candidate, offering 5 days per week 8am – 4pmon a permanent basis Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyAn Australian Kitchen Appliances company is seeking a professional Customer Service Representative to join their nurturing and friendly team located in Chullora. This business is renowned for its career development and close-knit team dynamic.Your New RoleAs the Customer Service Assistant, you will be responsible for providing administrative and customer service support to inbound calling customers. You will be reporting directly to the National repair manager, who is highly regarded within the business for their friendly and supportive leadership style.Your Main ResponsibilitiesLiaising with customers for repairs and ordering in spare partsDelivering a high level of customer serviceDealing with inbound enquiries from customersInforming customers of unforeseen delays or problemsYour Company BenefitsWork for an Australian companyCompany-wide health & well-being initiativesFree parking on siteLaptop and headset providedAnnual Performance BonusesSuccessful team with a common goal to provide a fantastic service$56,000 starting salary with the potential to increase as your capabilities developFull training to start with ongoing learning and development opportunitiesAttractive Kitchen appliance discounts for you and your familyYour ExperiencePrevious experience in admin, call centre, customer service and spare parts is desiredArticulate written communicationProfessional and consultative customer service skillsThe ability to work under pressure and work towards KPI'sIf you feel this role sounds like you please click apply now!!!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your New CompanyAn Australian Kitchen Appliances company is seeking a professional Customer Service Representative to join their nurturing and friendly team located in Chullora. This business is renowned for its career development and close-knit team dynamic. Your New RoleAs the Customer Service Assistant, you will be responsible for providing administrative and customer service support to inbound calling customers. You will be reporting directly to the National repair manager, who is highly regarded within the business for their friendly and supportive leadership style.Your Main Responsibilities Liaising with customers for repairs and ordering in spare partsDelivering a high level of customer serviceDealing with inbound enquiries from customersInforming customers of unforeseen delays or problemsYour Company BenefitsWork for an Australian company Company-wide health & well-being initiativesFree parking on site Laptop and headset provided Annual Performance BonusesSuccessful team with a common goal to provide a fantastic service $56,000 starting salary with the potential to increase as your capabilities developFull training to start with ongoing learning and development opportunitiesAttractive Kitchen appliance discounts for you and your familyYour ExperiencePrevious experience in admin, call centre, customer service and spare parts is desired Articulate written communicationProfessional and consultative customer service skillsThe ability to work under pressure and work towards KPI'sIf you feel this role sounds like you please click apply nowAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

A leading and successful company with a reputation for exceeding customer expectations is looking for an experienced, energetic and passionate Customer Service Representative to join a friendly team. Based in Melbourne CBD, at full-time hour capacity, this role will see you utilising your superior communication skills, positive attitude and problem-solving skills. The Role:Full time hours ACROSS;3-4 workdays;Between Monday - Sunday.So Ultimately, get your full time hours done in longer shifts/less days to have more days off!Interview now, Start ASAP! Your duties will includeProviding high level of customer service to incoming calls/email queriesAppointing and providing resolutions for the customer queriesSupport and build strong relationships with customers via phone and emailAssist and educate customers through your expertise and knowledgeThe ideal candidate will:Demonstrate experience in a customer service (contact centre or face-to-face role)Flexible availability between mon-sunPossess strong communication skillsHave capability to assist customers in a timely and efficient mannerPossess high degree of attention to detail and accuracy If you believe you are the right fit for this exciting opportunity, hit the APPLY button now!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad are working closely with a reputable client that offers products and services within the Pest control industry. This ever growing business is seeking an internal leads consultant who will be fully supported and trained, working within the customer serviced department. You will be responsible for building strong relationships with existing and prospect customers.Working within a supportive team environment and reporting, you will be responsible for providing high quality customer service and sales via the phone, predominantly outbound along with email and fax correspondence.Your phone manner will be professional, friendly and focused on upselling products that you truly believe in, as well as resolving customer queries in a timely fashion in alignment with excellent customer service.This position would suit a sales focused individual with experience in outbound sales with ability to upsell products and convert quote opportunities to sales, based on the identification of customer needs.About you:Strong sales experienceExcellent phone manner and a friendly consultative mannerCall centre experianceResilient and looking for career growthTeam player, driven and goal orientatedExcellent verbal and written communicationIntermediate + Microsoft Office and CRM skillsThe drive for continuous improvement and career progressionAs the successful applicant you will:Make outbound hot, warm and cold callsSupport and build strong relationships with customers via phone and emailQualify, submit and process orders in a timely mannerResolve enquiries or issues promptly and professionallyDrive your own knowledge of business productsGrow with the business, long term prospectsIn order to be considered, you will need to upload your resume in MS Word format; please include a explanation on your sales knowledge and your customer service values.This role is offering an immediate start for the right candidate, offering 5 days per week 8am – 4pmon a permanent basis Due to the volume of applications and requirements of the role, only successfully shortlisted candidates will be contacted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Multiple permanent positions in Financial Services starting early MayFun and energetic team culture with colleagues to matchCentral Maitland location, close to public transportDo you have an interest in banking and a passion for helping people? Are you ready to take the next step in your customer service career?THE ROLEAre you looking for your next opportunity and enjoy all aspects of customer service? You have come to the right place! When you join this high energy contact centre and become a Customer Service Representative with this organisation you are responsible for delivering a customer experience that goes above and beyond on every call. No sales!The primary hours of work is between 6am - 10pm over a 7 day roster, you will need to be available to work across these hours. YOUYou are motivated to achieve your goals in every aspect and have a natural ability to hold genuine conversations, engaging customers from the get goYou have the ability to problem solve and provide tailored solutions to a wide customer base along with accomplishing KPIs along the wayYou are flexible and available to work a rotating shift work roster in a 24/7 environment and are prepared to work weekends and afternoons (primary hours between 6am-10pm)Applicants from retail and hospitality backgrounds encouraged to apply! THE BENEFITSA fully stocked chill-out zone including foxtel, iPads and a breakfast bar plus many other perks and incentives​A professional team and the opportunity to join a reputable banking organisation located in Maitland2 week full-time paid training course, with ongoing support and development to reach your career goalsThe opportunity to earn great prizes and incentives APPLYThis is an awesome opportunity so don’t miss out and click ‘apply now’ or for more information, you can contact Randstad on 4032 7350 for a confidential discussion. Don’t hold back, we start progressing applications today!At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.