20 jobs found for infrastructure design engineering support administration

Leading Australian financial services firm requires a permanent Level 1 / 2 Helpdesk Analyst for there Sydney CBD based office.The role of a Help Desk Analyst is to provide remote support via phone, email and remote access. You will be responsible for responding to initial requests and resolving if possible.On a daily basis your responsibilities will include:Providing Level 1 / 2 technical support via email and phone in a timely, efficient and professional manner.Responding to a wide range of software and hardware issues.Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.Logging faults via ITIL ticketing system.Take on average of 20 - 30 calls per day.To be successful in this role you will have:Good exposure in a similar IT help desk position preferably from financial servicesGood working knowledge of Windows, O365, Citrix and cloud environments.Solid customer service skills and troubleshooting experience.Excellent verbal and written communication skills.Good time management skills.Clear, concise and polite phone manner.An excellent package is on offer for the successful candidate consisting of Base, Super, onsite training, annual bonus along with numerous company benefits.Public transport consisting of Buses and Trains are a 5 minute walk away.Please call Patrick Egan @ Randstad Technologies on 0407 261 441 or just hit the apply button below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Working with our client within the mining industry there is a need for an Automation Support Consultant to work with their Project Automation team on an initial contract basis. For this opportunity you have the ability to work with 3 weeks on and 1 week off roster system allowing you to work hard and then enjoy a full week off to relax. ABOUT THE ROLE The Automation Support role reports to and works with the Project Automation Support Lead and others to implement the project digital strategy and automation plan. The role supports project personnel in the appropriate use of standard and construction industry applications, while also ensuring applications and data exchanges are implemented according to standard, in compliance with Engineering and Construction design procedures, standard work processes and in line with the specific execution needs of the project. ABOUT YOU Having worked as a Automation Support Consultant, you will possess experience: Knowledge of Construction Automation applications and associated work processes, procedures and practices, such as workpackaging, permanent plant equipment maintenance, technical correspondence, etc.Knowledge of other functional work processes to a level which allows clear understanding of Construction requirements to the otherfunctions.Computer literate in Microsoft 365 suite with emphasis on Word, Excel, OneDrive, Teams, Sharepoint Online, Power BI, etc. Experience with database tools, applications and data exchanges.Proficient with Apple IOS system and applications.Information Systems, Engineering, Construction or related industry experience of 3+ years.The above may be acquired through:Recognized degree or equivalent in Engineering, Construction, Computer Science or Information Systems from anaccredited university or college, and/orSpecialized courses in Engineering, Construction or information systems, and/orWork experience in Engineering, Construction, information systems, and/orEducational training in general Engineering techniques and procedures gained through courses in an Engineering disciplineor related technical courses.Actual work experience providing exposure and on-the-job training in a technical position supporting Engineering andConstruction personnel.Experience with supporting BSAP standards would be considered a great advantage. Experience working within the Mining Industry is ideally required and the ability to work on a Fly in, fly out basis. NEXT STEPPlease click the "Apply for this job" button below.For more information about this opportunity please contact our Randstad Technologies Team on 08 8468 8003 or via email technologiesSA@randstad.com.auBe a part of our exclusive local technologies contracting team and benefit from our first class service, great rates and fantastic opportunities! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Our client, a large global corporate is looking for a Service Desk / Help Desk support analyst for an initial 12 month contract based in Melbourne. This position will see you providing both Phone and email support to clients within the technology space. We are looking for people that are able to start as soon as possible and are strong communicators with excellent customer service skills. Skills / Responsibilities: Previous O365, MS Office suite experienceActive DirectoryTroubleshooting experience across both Hardware and SoftwareStrong Customer Service SkillsPrevious experience working in a Service Desk / IT Support roleIf you are looking for your next long term challenge and would like to hear more, please send through an updated resume using the apply link below. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

1. Providing Service Support:Respond to customer enquiries, questions, requests and processing tasks lodged through multiple channels.Resolve transactions, using both Knowledge Base articles and other reference materials, where applicable.Use the Shared Service Centre ticket management platform to raise tickets for all customer enquiries/requests received via telephone or email.Proactively update all escalated or re-allocated tickets with the following relevant information:Type or category of enquiry,Resolution approach and outcome deployed,Reasons for escalation or re-allocation of specific tickets to another ‘Tier’ Service Support Level for further investigation and/or resolution.Provide support and responses to enquiries and requests via Remote Support, Remote Access and Live Chat, when required.2. Enquiry Escalation:Using the information provided, assess customer-raised tickets and enquiries to determine whether escalation to another team is required.Escalate all triaged tickets, including High Priority and VIP category tickets through the appropriate channels to the relevant teamTroubleshoot all enquiries and tickets received that are linked to, or associated with, a specific critical issue[s] or incident[s] and escalate through the appropriate channels to the relevant first point of contact, if required.3. Continual Improvement:Identify, nominate and participate in any continual improvement opportunities across processes, products, services, technology / systems and reporting within the Shared Service Centre.Identify gaps in ChatBot knowledgebase.4. Interpretation, Advice and Guidance:Ability to interpret relevant ICT knowledge and guidelines to provide accurate advice.Ability to interpret relevant information and be able to communicate and advise clearly on ICT related matters5. Online systems:Ability to use a range of online systems, including ServiceNow, ICT Knowledge Base as well as other systems when required.6. Training and Development:Attend training as required and be proactive in suggestions of improvements or training for the Shared Service Centre7. Relationships and Engagement:Work collaboratively with Shared Service Centre staff members and management, as well as other groups, cohorts and stakeholders across the University.This will be achieved through:the adoption and use of collaboration tools such as Microsoft Office 365,the sharing of knowledge and expertise with Shared Service Centre colleagues as well as with various other groups, cohorts and stakeholders across the University, andthe solicitation of customer feedback about individual and Shared Service Centre performance in order to improve service quality, standards and delivery.Attend and participate in scheduled individual team and Shared Service Centre wide meetings and forums, when required.Attend, participate in and complete all mandatory training and up-skilling courses and sessions when scheduled.8. Ad Hoc Activities:The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

1. Providing Service Support:Respond to customer enquiries, questions, requests and processing tasks lodged through multiple channels.Resolve transactions, using both Knowledge Base articles and other reference materials, where applicable.Use the Shared Service Centre ticket management platform to raise tickets for all customer enquiries/requests received via telephone or email.Proactively update all escalated or re-allocated tickets with the following relevant information:Type or category of enquiry,Resolution approach and outcome deployed,Reasons for escalation or re-allocation of specific tickets to another ‘Tier’ Service Support Level for further investigation and/or resolution.Provide support and responses to enquiries and requests via Remote Support, Remote Access and Live Chat, when required.2. Enquiry Escalation:Using the information provided, assess customer-raised tickets and enquiries to determine whether escalation to another team is required.Escalate all triaged tickets, including High Priority and VIP category tickets through the appropriate channels to the relevant teamTroubleshoot all enquiries and tickets received that are linked to, or associated with, a specific critical issue[s] or incident[s] and escalate through the appropriate channels to the relevant first point of contact, if required.3. Continual Improvement:Identify, nominate and participate in any continual improvement opportunities across processes, products, services, technology / systems and reporting within the Shared Service Centre.Identify gaps in ChatBot knowledgebase.4. Interpretation, Advice and Guidance:Ability to interpret relevant ICT knowledge and guidelines to provide accurate advice.Ability to interpret relevant information and be able to communicate and advise clearly on ICT related matters5. Online systems:Ability to use a range of online systems, including ServiceNow, ICT Knowledge Base as well as other systems when required.6. Training and Development:Attend training as required and be proactive in suggestions of improvements or training for the Shared Service Centre7. Relationships and Engagement:Work collaboratively with Shared Service Centre staff members and management, as well as other groups, cohorts and stakeholders across the University.This will be achieved through:the adoption and use of collaboration tools such as Microsoft Office 365,the sharing of knowledge and expertise with Shared Service Centre colleagues as well as with various other groups, cohorts and stakeholders across the University, andthe solicitation of customer feedback about individual and Shared Service Centre performance in order to improve service quality, standards and delivery.Attend and participate in scheduled individual team and Shared Service Centre wide meetings and forums, when required.Attend, participate in and complete all mandatory training and up-skilling courses and sessions when scheduled.8. Ad Hoc Activities:The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.The performance of any other activities and duties that are both consistent with and appropriate for the position context and the primary function of the Service Centre Consultant role, as directed.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new opportunityRandstad Technologies is partnering exclusively with Griffith University who are currently undertaking a market leading transformation of their digital solutions division. Randstad Technologies has been appointed to deliver the recruitment and placement of key ICT positions to lead this transformation.Providing higher education services for over 40 years, Griffith University spans six campuses in South East Queensland and has become a comprehensive, research-intensive university, ranking in the top 2% [link removed] of universities worldwide.With over 4,000 employees over their Campuses, you will contribute to the development of knowledge and learning in an environment which values excellence, equity, diversity and ongoing improvement and innovation.About the opportunityDigital Solutions is a value-driven strategic IT partner for the University, focused on delivering leading digital experiences for our Students, Colleagues and Community. They work within a contemporary operating model and are modernising our technologies and ways of working to create value and build a digital future for Griffith University.Working in a collaborative team, with the ability to research and experiment in a demo environment, this opportunity requires someone interested in BAU and exciting project work with a significant On-Prem to Cloud Migration plan.About youTo be successful within this role, you will possess substantial experience as a Senior/Lead Systems, Platform or Cloud Engineer who oversees the continued successful operation of technology platforms minimising any disruptions that can impact client experience. You will need to Lead, Mentor and Coach other Platform & Systems Engineers & Administrators.You will be accountable for overseeing the continued successful operation of technology platforms (Microsoft Windows Server Platforms) minimising any disruptions that can impact client experience. You are responsible for ensuring high availability, resilience and security of platforms as well as business operations / services; driving automation to reduce repetition.The Lead engages with technical leaders and client teams to ensure the platform meets current and upcoming requirements and is frictionless to consume or adopt. They actively drive the ongoing continual improvement of Platform Engineering practices, methods and tools.Key responsibilities will include:Lead technical professionals in project upgrade and cloud migration activitiesHands-on escalation for BAU Server Support of over 800 Windows InstancesTechnical Skill Set:Demonstrated leadership, coaching and mentoring experience of other Platform / Systems engineersStrong demonstrated experiences supporting a large enterprise Microsoft Windows environment (incl SCCM, SCOM, AD, Group Policy etc)Demonstrated experiences with DevOps automation, virtualization & delivery tools such as Puppet, Ansible, Docker and KubernetesOn-Prem to Cloud migration experience is highly desirable (although not mandatory) therefore Azure / AWS stack exposure is desired.Applicants must have unrestricted work rights in Australia.Successful candidates may be subject to a criminal history check.Further informationFor further information about this role, please contact Michael Whelan on michael.whelan@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Calling All Senior Business Application Specialist with solid skills in SQL Server. Diverse role- 3rd level business application support, project duties and Database querying Senior Business Application Specialist is currently required for a 12 months fixed term assignment to join a client in the education field. You will be required to provide 3rd level business application support, project based duties such as application migration and database duties such as writing procedures and SQL queries. To be successful in this position you will be a highly experienced Business Application Support Specialist who has solid experience in providing 3rd level support for mission critical business application as well you will have solid technical understanding of the database backend. You will also have excellent skills in SQL Server and SQL queries. Prior experience working with school systems would be an advantage. Excellent communication, customer service and problem solving skills are a must. Apply now using the link or contact leonie.woodfine@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Leading Software, Robotics and Automation Logistics company based in Sydney'sWestern Suburbs requires a Full-time permanent Application Support / Technical Analyst.Must be able to work on a rotating roster A) 5am - 1:30pm or B) 1:30pm - 9:00pm Monday to Friday Oncall allowance avaliable Key Responsibilities:Provide level 2 support to external customers either remote or at customer site Assess the performance of the computer system, equipment and maintain a standard of operation making any corrections or improvement. Analyse, Debug, solve and report problems of project specific software Support and maintain both hardware upgrades and software updates Correct processing errors caused by customers Investigate and resolve level 2 support incidents that are escalated by Level 1 team Identify and develop software fixes (java) Provide remote diagnosis of problems as required Technical skills: Complex development experience using Java, HTML, JPA.2x, Junit, Hibernate Strong SQL (oracle, Microsoft) Experience in development tools such as Eclipse, Jenkins, GIT, SVN OR CVS Unix/Linux and network concepts Knowledge of warehouse ,management processes and automation Engineering or Computer science degree Strong communication skills both written and verbal In return my client offers an attractive permanent salary package (increase annually) , parking onsite, Bonus, oncall above market allowance. Must have a valid drivers licence.Please call Alicia Galluzzo @ Randstad Technologies on 0430 119 091 for a Confidential Discussion or just hit the apply button below.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is currently working with a well-established tech organisation in Brisbane to find a Systems Engineer to join their growing team permanently. Working across a range of technologies, this role has the opportunity to grow your career and choose your own career path. The Role:This position has a lot of variety, working to maintain a range of network systems, including day-to-day operations, implementation projects, and maintenance of current systems. Necessary Requirements: Experience as a Systems Engineer with knowledge of Microsoft based technologies (Active Directory, Group Policy, Exchange etc), Vmware and Storage.Experience in design, implementation, and support of Server 2016 + Server 2019Experience working with Microsoft Server, Azure, SharePoint, Teams and Office 365 technologiesExperience in operating and maintaining Azure based environmentsAbility to create, design and high level support Windows Server Infrastructure covering Active Directory, DNS, Remote Desktop Server and IIS.Hardware/Software diagnosis/repair (Server, PC, MS Server)Backup technologies and Antivirus softwareExperience with WAN/LAN, internet technologies and Firewalls (VPN, IPSEC,MPLS)Interested? We would love the opportunity to chat with you about this opportunity! Send your application by clicking "Apply Now" or send your updated CV to madeline.reeve@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Randstad is currently working with a highly respected and global defence organisation to find IT Systems Administrators to join their team, on either a permanent or contract basis. Working as part of a growing and diverse team, you will have the opportunity to develop your career within the organisation, with multiple career pathways and training opportunities in an industry-leading technical environment. *Active NV1 or previously held NV1 is a requirement for this role*Responsibilities: ● Hardware and software troubleshooting● Windows Server management, Windows Active Directory and Group Policy● Windows Server virtualisation● Linux server administration● Docker and Kubernetes● SAN storage environments● Network routing, switching and firewall managementExperience/Qualifications● Tertiary degree with a minimum of 5 years' experience in IT.● Experience within Defence or complex engineering project environments (desirable)Interested? Apply Now!Send your applications by clicking "Apply Now" or send your updated CV to madeline.reeve@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

IT Support Engineer is currently required for a two year fixed term permanent position to provide 1st and 2nd level support for 500+ users within a Office, Windows, Active Directory technical environment within the education sector. You will also be required to perform the following:Diagnose hardware and software failures, communicate remediation plans to users, and provide status updatesProvide software support for users’ applications, including support in basic to advanced software operations and general use of computers and peripheralsConfigure, install, and support desktop computers, notebooks, printers, monitors, and other general peripheralsRelocate IT equipment including desktop computers, printers, monitors, and other general peripherals.Connect and configure IT devices to access computer networksSupport desktop maintenance, including peripheral and software distribution, and security maintenance, including virus updates and patch managementRe-image desktops and notebooks as needed, and deploy new equipment to end usersTo be successful in this position you will be a highly IT Support Engineer, who has provided 1st and 2nd level support within large corporate environment within a Windows, Active Directory and office technical environment. Excellent customer service and written and oral communication is a must.Apply now using the link or contact Leonie Woodfine via email leonie.woodfine@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Your new opportunityRandstad Technologies is partnering exclusively with Griffith University who are currently undertaking a market leading transformation of their digital solutions division. Randstad Technologies has been appointed to deliver the recruitment and placement of key ICT positions to lead this transformation. Providing higher education services for over 40 years, Griffith University spans six campuses in South East Queensland and has become a comprehensive, research-intensive university, ranking in the top 2% of universities worldwide.With over 4,000 employees over their Campuses, you will contribute to the development of knowledge and learning in an environment which values excellence, equity, diversity and ongoing improvement and innovation. About the opportunityDigital Solutions is a value-driven strategic IT partner for the University, focused on delivering leading digital experiences for our Students, Colleagues and Community. They work within a contemporary operating model and are modernising our technologies and ways of working to create value and build a digital future for Griffith University. Working in a collaborative team, with the ability to research and experiment in a demo environment, this opportunity requires someone interested in BAU and exciting project work with a significant On-Perm to Cloud Migration plan.About youTo be successful within this role, you will possess substantial experience as a Senior/Lead Systems, Platform or Cloud Engineer who oversees the continued successful operation of technology platforms minimising any disruptions that can impact client experience. You will need to Lead, Mentor and Coach other Platform & Systems Engineers.You will be accountable for overseeing the continued successful operation of technology platforms (Linux & Unix) minimising any disruptions that can impact client experience. You are responsible for ensuring high availability, resilience and security of platforms as well as business operations / services; driving automation to reduce repetition. The Lead engages with technical leaders and client teams to ensure the platform meets current and upcoming requirements and is frictionless to consume or adopt. They actively drive the ongoing continual improvement of Platform Engineering practices, methods and tools.Key responsibilities will include:Hands-on escalation for BAU Support of over 550 Linux Server Instances (primarily Redhat)Lead technical professionals in project upgrade and cloud migration activitiesTechnical Skill Set:Demonstrated leadership, coaching and mentoring experience of other Platform / Systems engineersStrong demonstrated experiences supporting a large enterprise Linux / Unix environmentDemonstrated experiences with DevOps automation, virtualization & delivery tools such as Puppet, Ansible, Docker and KubernetesOn-Prem to Cloud migration experience is highly desirable (although not mandatory) therefore Azure / AWS stack exposure is desired. Applicants must have unrestricted work rights in Australia.Successful candidates may be subject to a criminal history check. Further informationFor further information about this role, please contact Michael Whelan on michael.whelan@randstad.com.au At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.