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    10 jobs found in melbourne, victoria

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        • melbourne, victoria
        • permanent
        • AU$80,000 - AU$100,000, per year, Vehicle perks and many more
        • full-time
        Full Job DescriptionThis highly successful household brand continues to lead the way in technological advancements within its industry. By joining this company, you will be part of an industry that's going through a revolution. If you want security, this is it! You will learn to think differently here. If you are change-driven and motivated, success will happen. With this new thought process, you`ll quickly utilize your previous experience to improve the performance of the collections team. As you coach and mentor the team to success you will not only develop amazing relationships, but you will impress the broader business and open doors you never thought existed. Your responsibilities will include: Improving the performance levels of a collections teamMaintaining consistent customer service Developing enhanced communication with multiple parts of the businessMentoring and supporting team members.Building a high performing team environment that has a growth mindset At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Full Job DescriptionThis highly successful household brand continues to lead the way in technological advancements within its industry. By joining this company, you will be part of an industry that's going through a revolution. If you want security, this is it! You will learn to think differently here. If you are change-driven and motivated, success will happen. With this new thought process, you`ll quickly utilize your previous experience to improve the performance of the collections team. As you coach and mentor the team to success you will not only develop amazing relationships, but you will impress the broader business and open doors you never thought existed. Your responsibilities will include: Improving the performance levels of a collections teamMaintaining consistent customer service Developing enhanced communication with multiple parts of the businessMentoring and supporting team members.Building a high performing team environment that has a growth mindset At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$25 - AU$30 per year
        • full-time
        Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company OverviewAn exciting opportunity to join a top four bank on a 12 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their business banking needs. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector.Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$55,674 per year
        • full-time
        Our client is a well established non for profit, private health insurance fund.They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards.Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Outstanding written and verbal communication skills.Ability to liaise with stakeholders and to build and develop existing and new client relationships.Excellent attention to detail and accuracy.High problem solving capabilties and the ability to manage complex and demanding high volume processes.Advanced levels of resilience and the ability to learn from set backs and mistakes.Ability to convey complex detailed information in a simple format.Highly organised with strong abilities to prioritise and manage multiple demanding tasks.Strong time management and efficiency skills.Customer service oriented.Ability to work well autonomously and in a team to achieve common goals.Self motivated and driven.Savvy and highly competent and adaptable with technology and navigation.Speedy data entry skills with accuracy.1-2 years experience in a customer service and sales environment.Experience working in a high volume contact centre environment. Key Responsibilities:Provide expert knowledge and support to both staff and members.Accurately assess claims within kpi's.Manage and maintain our database with members and provider details.Assist members with troubleshoot claims where required.Provide an excellent service to ensure our members have a consistently great experience when dealing with our company.First point of contact for resolution for our clients to provide excellent written and verbal communication and delivery of service.Interpret and analyse data to identify benefit eligibility for our members.Timely and accurate information provided inresponse to all provider enquiries.Knowledge and understanding of complex and specialised claims.Strong administration skills.Display a high level of initiative to investigate problems and offer solutions. Benefits on offer:You will join a supportive work environment in which you can develop and grow your potential. Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on! Next steps:If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 14/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is a well established non for profit, private health insurance fund.They are consistently in the top rankings of independent customer satisfaction surveys. And their award winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards.Whether you’re making a sale, educating a member on our private health insurance products or processing a claim you will have the knowledge, skills and empathy to meet the needs of their members. About You: Outstanding written and verbal communication skills.Ability to liaise with stakeholders and to build and develop existing and new client relationships.Excellent attention to detail and accuracy.High problem solving capabilties and the ability to manage complex and demanding high volume processes.Advanced levels of resilience and the ability to learn from set backs and mistakes.Ability to convey complex detailed information in a simple format.Highly organised with strong abilities to prioritise and manage multiple demanding tasks.Strong time management and efficiency skills.Customer service oriented.Ability to work well autonomously and in a team to achieve common goals.Self motivated and driven.Savvy and highly competent and adaptable with technology and navigation.Speedy data entry skills with accuracy.1-2 years experience in a customer service and sales environment.Experience working in a high volume contact centre environment. Key Responsibilities:Provide expert knowledge and support to both staff and members.Accurately assess claims within kpi's.Manage and maintain our database with members and provider details.Assist members with troubleshoot claims where required.Provide an excellent service to ensure our members have a consistently great experience when dealing with our company.First point of contact for resolution for our clients to provide excellent written and verbal communication and delivery of service.Interpret and analyse data to identify benefit eligibility for our members.Timely and accurate information provided inresponse to all provider enquiries.Knowledge and understanding of complex and specialised claims.Strong administration skills.Display a high level of initiative to investigate problems and offer solutions. Benefits on offer:You will join a supportive work environment in which you can develop and grow your potential. Access to quality leadership and coaching.Bi-monthly recognition awards announced by the CEO.Support for flexible work arrangements (time at home and in office)Team days.Employee assistance program.The list goes on! Next steps:If this sounds like you, please click "apply" to be considered today. Please note only shortlisted candidates will be contacted as we require an immediate start for 14/4/2021. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$30.00 per hour
        • full-time
        This role is an inbound services position within the Business banking team with one of the Big 4 banks. The opportunity is an ongoing temp role with a view to permanency. About the candidate: - Experienced call center professional - Strong customer service background - Computer savvy and able to manage multiple systems This is an opportunity for you to start your career in Banking. There will be an extensive 4-6 weeks training for the role. Click on Apply now. Due to the volume of applications, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        This role is an inbound services position within the Business banking team with one of the Big 4 banks. The opportunity is an ongoing temp role with a view to permanency. About the candidate: - Experienced call center professional - Strong customer service background - Computer savvy and able to manage multiple systems This is an opportunity for you to start your career in Banking. There will be an extensive 4-6 weeks training for the role. Click on Apply now. Due to the volume of applications, only successful candidates will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • contract
        • AU$28.00 - AU$29.00, per hour, plus super
        • full-time
        The Company This is an exciting opportunity for customer centric professionals to join a big 4 bank in their Business Banking support team. You will provide an excellent service to SME business owners by assisting them with product support and general enquiries. The RoleYou will be part of a team that is extremely hard working, outcome focused and rewards those who excel in their role. This role is a Monday - Friday role, on a rotating roster between 7am - 7pm. Some of the duties include:Providing a high level of customer service to business banking customers over the phoneUpdate and maintain customer records Provide updates to customers on their accountsUse problem solving skills and ask questions to understand their business goals Handle any outbound follow up calls as required Benefits to you:Friendly, collaborative team Free on-site parking, close to bus stopsDetailed training and supportPotential to go permanent Develop your career in the banking industryYour profile will demonstrate:Customer service / call centre experience Ability to pick up new systems quickly (tech savvy)Professional communication skills both written and verbalAbility to multi-task and thrive in a busy, structured environmentA passion for the banking industryNext Steps:If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        The Company This is an exciting opportunity for customer centric professionals to join a big 4 bank in their Business Banking support team. You will provide an excellent service to SME business owners by assisting them with product support and general enquiries. The RoleYou will be part of a team that is extremely hard working, outcome focused and rewards those who excel in their role. This role is a Monday - Friday role, on a rotating roster between 7am - 7pm. Some of the duties include:Providing a high level of customer service to business banking customers over the phoneUpdate and maintain customer records Provide updates to customers on their accountsUse problem solving skills and ask questions to understand their business goals Handle any outbound follow up calls as required Benefits to you:Friendly, collaborative team Free on-site parking, close to bus stopsDetailed training and supportPotential to go permanent Develop your career in the banking industryYour profile will demonstrate:Customer service / call centre experience Ability to pick up new systems quickly (tech savvy)Professional communication skills both written and verbalAbility to multi-task and thrive in a busy, structured environmentA passion for the banking industryNext Steps:If you are interested in this role, please press APPLY NOW.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • AU$100,000 - AU$120,000 per year
        • full-time
        Our client is an Australian Non for Profit Organisation making a difference in Australian lives, with strong core values they represent humanity and are focused on building a healthy nation supporting people and helping in more ways now than ever!An exciting opportunity is now available for an experienced Leader to join their team and help make a difference. Are you an experienced Customer Service Manager seeking your next role?Can you drive and inspire a large scale team?Do you have experience implementing tech changes?Drive your team to deliver business outcomes?Then please continue reading and get in touch. About the role:CBD based.Full time opportunity, Mon-Fri with occasional weekend requirements.Annual salary between $100,000-$120,000+ super.You will be managing 90 employees and driving their performance.Making a great impact on people's lives across Australia. Key responsibilities:Delivering outstanding customer service experiences to our valued customers.Assisting with the recruitment process and training of new staff.Oversee entire running of the centre including compliance.Coordinate employee rosters.Manage a large scale team in the CBD.KPI reporting on targets, ratios and expenditure.Drive employees to perform and meet targets, inspire the team to deliver excellent customer experiences.Drive and lead changes within current routine and operations. Criteria:Minimum 2 years leadership experience in large scale retail or customer experience setting is required.Self motivated and driven with capabilities to lead, inspire and engage a team to carry values and achieve business objectives, KPI's and quality measures.Excellent people management skills with the ability to build and develop your team with succession plans and create a culture.Strong technology experience with the ability to interpret, dissect and make reccomendations from data.Experience implementing changing initiatives to a team and bringing in improvements, transforming changes using technology.Naturally positive nature with a strong empathetic and compassionate ground and an ability to build rapport quickly. Benefits:Join an Australian non for profit organisation and help make a difference to Australian lives.Competitive salary is on offer for the right leader of $100,000-$120,000+ super.Discounted health insurance.Internal programs focused on your wellbeing and safety.Rewards program offering discounts on a few favourites; movies, groceries, food & beverage, department stores and travel & leisure.Inclusive and diverse environment, values and supports it's people.Career progression and a future opportunities within a supportive organisation. To be considered:We have no doubt this position will fill quickly so don't miss out and click "apply" now to be considered for this exciting opportunity now! Only shortlisted applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is an Australian Non for Profit Organisation making a difference in Australian lives, with strong core values they represent humanity and are focused on building a healthy nation supporting people and helping in more ways now than ever!An exciting opportunity is now available for an experienced Leader to join their team and help make a difference. Are you an experienced Customer Service Manager seeking your next role?Can you drive and inspire a large scale team?Do you have experience implementing tech changes?Drive your team to deliver business outcomes?Then please continue reading and get in touch. About the role:CBD based.Full time opportunity, Mon-Fri with occasional weekend requirements.Annual salary between $100,000-$120,000+ super.You will be managing 90 employees and driving their performance.Making a great impact on people's lives across Australia. Key responsibilities:Delivering outstanding customer service experiences to our valued customers.Assisting with the recruitment process and training of new staff.Oversee entire running of the centre including compliance.Coordinate employee rosters.Manage a large scale team in the CBD.KPI reporting on targets, ratios and expenditure.Drive employees to perform and meet targets, inspire the team to deliver excellent customer experiences.Drive and lead changes within current routine and operations. Criteria:Minimum 2 years leadership experience in large scale retail or customer experience setting is required.Self motivated and driven with capabilities to lead, inspire and engage a team to carry values and achieve business objectives, KPI's and quality measures.Excellent people management skills with the ability to build and develop your team with succession plans and create a culture.Strong technology experience with the ability to interpret, dissect and make reccomendations from data.Experience implementing changing initiatives to a team and bringing in improvements, transforming changes using technology.Naturally positive nature with a strong empathetic and compassionate ground and an ability to build rapport quickly. Benefits:Join an Australian non for profit organisation and help make a difference to Australian lives.Competitive salary is on offer for the right leader of $100,000-$120,000+ super.Discounted health insurance.Internal programs focused on your wellbeing and safety.Rewards program offering discounts on a few favourites; movies, groceries, food & beverage, department stores and travel & leisure.Inclusive and diverse environment, values and supports it's people.Career progression and a future opportunities within a supportive organisation. To be considered:We have no doubt this position will fill quickly so don't miss out and click "apply" now to be considered for this exciting opportunity now! Only shortlisted applicants will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$28.00 - AU$29.00 per hour
        • full-time
        Our client is an Australian non for profit organisation providing life changing experiences and services to over 25 million people each year!An exciting opportunity is now available to join their contact centre team, based in the CBDand we are recruiting in high volume!As a first point of contact you will be providing access to clinician services and delivering customer centric care with compassion and empathy. About you:Minimum 1 year of call centre experience.Compassionate, patient and empathetic nature who believes in helping people.Customer service oriented with a great ability to build rapport and establish relationships quickly. Excellent communication skills, both written and verbal.Outstanding phone manners.Intermediate tech skills with the ability to learn and grasp new systems and programs quickly.Highly capable of prioritising demanding tasks and multi tasking.Highly attentive to detail.Can work autonomously and as part of a team.Carry a positive attitude.Handle all data and incoming calls with care and confidentiality.Your duties:Display organisation’s core values.Liaise with community partners & external stakeholders.Customer care and relationship building.Taking calls and problem solving enquiries in a timely manner.Listening thoroughly and with care to customer calls and providing access to relevant services. What's in it for you:Fantastic onboarding and training to set you up for a great start.Joining an Australian non for profit organisation that values it's people.Mentoring and coaching for those who are passionate about personal development. Next Steps:Click "apply" and be considered for this exiciting opportunity, or get in touch directly and email me atrosalea.tsakalidis@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Our client is an Australian non for profit organisation providing life changing experiences and services to over 25 million people each year!An exciting opportunity is now available to join their contact centre team, based in the CBDand we are recruiting in high volume!As a first point of contact you will be providing access to clinician services and delivering customer centric care with compassion and empathy. About you:Minimum 1 year of call centre experience.Compassionate, patient and empathetic nature who believes in helping people.Customer service oriented with a great ability to build rapport and establish relationships quickly. Excellent communication skills, both written and verbal.Outstanding phone manners.Intermediate tech skills with the ability to learn and grasp new systems and programs quickly.Highly capable of prioritising demanding tasks and multi tasking.Highly attentive to detail.Can work autonomously and as part of a team.Carry a positive attitude.Handle all data and incoming calls with care and confidentiality.Your duties:Display organisation’s core values.Liaise with community partners & external stakeholders.Customer care and relationship building.Taking calls and problem solving enquiries in a timely manner.Listening thoroughly and with care to customer calls and providing access to relevant services. What's in it for you:Fantastic onboarding and training to set you up for a great start.Joining an Australian non for profit organisation that values it's people.Mentoring and coaching for those who are passionate about personal development. Next Steps:Click "apply" and be considered for this exiciting opportunity, or get in touch directly and email me atrosalea.tsakalidis@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • permanent
        • full-time
        About the Role Our client enables the scientific community to make scientific discoveries by providing access to state-of-the-art tools, services, and expertise so they can do what they do best, experiment, and engineer new solutions for today’s biggest challenges. An opportunity now exists to join this progressive and vibrant organisation as the Head of Customer Excellence ANZ. This role is pivotal in leading an existing team of 30+ tenured customer service professionals through a transformational journey focused on delivering a first-class customer experience. You will report directly to the Managing Director of ANZ and sit on the Senior Leadership Team with an ability to influence, design, and create hyper-personalised, technology-enabled solutions tailored to the client About youTertiary qualified Minimum 5 years experience in a multi-channel customer service environment, ideally within global organisations with regional reporting lines Progressive “out-of-the-box” strategic thinker, considerate of designing for a digitally transformed environment Ability to demonstrate empowering leadership and influencing capabilities with effective communication across multiple internal and external stakeholdersHigh level of attention to detailStrong problem-solving skillsStrong time management skills with the ability to manage multiple prioritiesProficiency in Customer Service TechnologiesBenefits Competitive compensation that reflects the qualifications and responsibilitiesRewarding bonuses that acknowledge outstanding work and contribution to company cultureFlexible working models designed to adapt to your priorities in life and the security of a company that is already successful for more than 300 yearsCompany retirement plansHealth & Well-Being BenefitsA platform that provides exclusive benefits and discounts for a variety of individual needsPersonalised career path that aligns with your individual ambitions, skills, and talents This organisation has sustained their mission by attracting talent who will bring courage, creativity, and curiosity. If you believe that your strengths and ambitions are aligned, please apply today! Alternatively, for a confidential discussion please call Pamela Panagopoulos at M +61 447 547 402.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        About the Role Our client enables the scientific community to make scientific discoveries by providing access to state-of-the-art tools, services, and expertise so they can do what they do best, experiment, and engineer new solutions for today’s biggest challenges. An opportunity now exists to join this progressive and vibrant organisation as the Head of Customer Excellence ANZ. This role is pivotal in leading an existing team of 30+ tenured customer service professionals through a transformational journey focused on delivering a first-class customer experience. You will report directly to the Managing Director of ANZ and sit on the Senior Leadership Team with an ability to influence, design, and create hyper-personalised, technology-enabled solutions tailored to the client About youTertiary qualified Minimum 5 years experience in a multi-channel customer service environment, ideally within global organisations with regional reporting lines Progressive “out-of-the-box” strategic thinker, considerate of designing for a digitally transformed environment Ability to demonstrate empowering leadership and influencing capabilities with effective communication across multiple internal and external stakeholdersHigh level of attention to detailStrong problem-solving skillsStrong time management skills with the ability to manage multiple prioritiesProficiency in Customer Service TechnologiesBenefits Competitive compensation that reflects the qualifications and responsibilitiesRewarding bonuses that acknowledge outstanding work and contribution to company cultureFlexible working models designed to adapt to your priorities in life and the security of a company that is already successful for more than 300 yearsCompany retirement plansHealth & Well-Being BenefitsA platform that provides exclusive benefits and discounts for a variety of individual needsPersonalised career path that aligns with your individual ambitions, skills, and talents This organisation has sustained their mission by attracting talent who will bring courage, creativity, and curiosity. If you believe that your strengths and ambitions are aligned, please apply today! Alternatively, for a confidential discussion please call Pamela Panagopoulos at M +61 447 547 402.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$27.00 - AU$29.00 per hour
        • full-time
        Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work on 12th April Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work on 12th April Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • melbourne, victoria
        • temporary
        • AU$27.00 - AU$29.00 per hour
        • full-time
        Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work 12th April based in Knox Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Company Overview An exciting opportunity to join a top four bank on a 6 month contract with the opportunity to go permanent in their inbound banking support team that acts as the first point of contact for business customers in relation to their eftpos terminals. This role will see you developing meaningful relationships with customers on a day-to-day basis handling general enquiries, product support and identifying opportunities to cross sell. It will see you utilise your strong rapport building skills, and passion for helping customers to offer a superior service to customers. This is a truly unique opportunity to kickstart your career in the banking sector. Key ResponsibilitiesActing as the first point of contact for business customersHandle customer enquiries, resolving issues and managing any escalations regarding customers eftpos terminalsProvide basic troubleshooting supportUpdate and maintain detailed customer records to ensure a high level of service with every interactionHandle any follow up calls as requiredContribute to business improvement Key RequirementsPrevious experience experience working in customer service environmentPrevious experience working in a call centre will be highly regardedExcellent verbal and written communication skills with a proven track record in building rapport with customersAn interest in developing a long term career working in the banking sectorAbility to work in fast paced environmentTech savvy and the ability to work across multiple systemsAvailable to work on a rotating roster Monday - Friday between 7am - 7pmAvailable to start work 12th April based in Knox Application Process If you meet the above criteria and this sounds like the opportunity you have been waiting for, please follow the links below to apply or for more information please contact Hannah Ebers. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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