Role and Responsibility:
• Manage a portfolio of accounts
• Schedule pick-ups & deliveries
• Ensure customer requirements are met
• Liaise with customers and carriers
• Answering calls and customer queries
• Further investigation of freight queries
• Data Entry
• Following up all phone calls with an email to confirm all details are correct and have all quotes and
notations in writing.
• Providing successful Account Management techniques to support the ever-growing client base
• Manage and maintain the relationship of any major account in your given portfolio.
• Control the service levels (pick up and delivery windows) to optimise client satisfaction each day, each
week.
• Provide constant feedback to management on the progress of the account: Including, problems, faults
and areas of improvement needed as well as passing on information regarding urgent bookings / priority
jobs.
• Constantly liaising with the clients as well as carriers in regard to consignments
• Attention to Detail when making notations and placing bookings
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
