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        • parramatta, new south wales
        • temporary
        • full-time
        Randstad are currently partnering with a large banking and financial services client in Parramatta. With continued growth in the Parramatta region, we are looking for experienced customer service and sales professionals to join our team. We are looking for solution driven individuals to manage the customer onboarding journey with our client. Our candidates will have experience in sales and cross-selling as well as a strong customer service background.With roles based primarily in Parramatta, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. About the roleThe Customer Onboarding Officer role is a 12 month contract role working closely with the business’s banking and financial services key stakeholders and client base. The role requires a strong knowledge and understanding of current mortgage products and services. We are looking for someone with superior customer service skills who can handle customer complaints in a professional and efficient manner. Key ResponsibilitiesManaging the customer on-boarding journey to ensure a smooth pre & post settlement experienceDriving solution based sales activity and promoting cross-selling opportunitiesHandling customer complaints in a highly professional and efficient mannerSupporting and implementing procedure improvements to achieve optimal operational, compliance and credit productivityRequirementsSuccessful candidates will have a relevant tertiary qualification and minimum of 2-3 years experience in a customer service or sales environment. You will have excellent verbal and written communication skills and a proven record of working to and achieving sales targets. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?Our client is passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development, as well as immersing yourself in a supportive team environment. Apply nowIf you are an experienced customer service and sales professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        Randstad are currently partnering with a large banking and financial services client in Parramatta. With continued growth in the Parramatta region, we are looking for experienced customer service and sales professionals to join our team. We are looking for solution driven individuals to manage the customer onboarding journey with our client. Our candidates will have experience in sales and cross-selling as well as a strong customer service background.With roles based primarily in Parramatta, we offer you the chance to gain valuable experience and longer term career opportunities with our valuable clients. You will be able to develop your existing skills and experience in a corporate and professional environment. About the roleThe Customer Onboarding Officer role is a 12 month contract role working closely with the business’s banking and financial services key stakeholders and client base. The role requires a strong knowledge and understanding of current mortgage products and services. We are looking for someone with superior customer service skills who can handle customer complaints in a professional and efficient manner. Key ResponsibilitiesManaging the customer on-boarding journey to ensure a smooth pre & post settlement experienceDriving solution based sales activity and promoting cross-selling opportunitiesHandling customer complaints in a highly professional and efficient mannerSupporting and implementing procedure improvements to achieve optimal operational, compliance and credit productivityRequirementsSuccessful candidates will have a relevant tertiary qualification and minimum of 2-3 years experience in a customer service or sales environment. You will have excellent verbal and written communication skills and a proven record of working to and achieving sales targets. Our clients pride themselves in their strong team cultures and therefore you will need to be able to thrive in a team based environment. What’s in it for you?Our client is passionate about people and take pride in building teams that reflect the diversity in our communities. From day one, we will invest in your growth and empower you to take ownership of your ongoing learning and development, as well as immersing yourself in a supportive team environment. Apply nowIf you are an experienced customer service and sales professional who is immediately available and in search of a new opportunity than apply here today and submit your CV and in WORD format. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
        • sydney, new south wales
        • permanent
        • AU$120,000 - AU$125,000 per year
        • full-time
        Senior Analyst, Financial CrimeAML / KYC / TM12 month fixed term contractSydney or Melbourne basedThe Financial Crime Operations Unit (FCU) is responsible for the development, implementation and ongoing leadership of Groups financial crime operations focusing on systems, people and processes through effective detection, prevention, assessment and escalation of the businesses AML and sanction events to effectively counter money laundering, terrorism financing and sanctions risks.FCU is a team of dedicated individuals working closely with line 1 risk teams across the business and line 2 Financial Crime Compliance, in addition to providing information for external stakeholders.The RoleThe Senior Financial Crime Analyst is primarily responsible to provide subject matter expertise and be the point of reference to multiple tasks across the Financial Crime Operations Unit. You will assist our people, and play a part in uplifting capability and processes.Responsibilites• You will be the first point of contact within the FCU team to train and coach your peers on all technical aspects of AML/CTF & Sanctions• You will be responsible for updating our Standard Operating Procedures which support the embedding of risk and compliance frameworks as required that impact the FCU• You will be required to assist with mapping end to end processes within FCU when requested• You will assist with the execution of CAP testing and provide technical expertise to document control failure points with your manager• You will be responsible for providing feedback directly to your manager which relates to skills matrix gaps or performance gaps 2• Escalate any issues/delays as required• You will be responsible for providing insights on all quality assurance issues• You will have oversight of the quality assurance process and as required effectively coach your peers to improve their capability based on your technical ability• Manage multiple relationships Experience• Experience working within Financial Crime and Sanction Operations teams(Min 2-5 years)• Technical skills in AML/CTF & Sanctions operations• Advanced Excel and Word skills• Strong interpersonal skills• Strong communication skills (both oral and written)• Strong ability in attention to detail• Demonstrated ability to make decisions and solve problems rapidly.• Strong regulatory knowledge of onboarding, know your client (KYC), anti-money laundering (AML) and compliance frameworks.(preferred)• Superannuation, investments and insurance knowledge (preferred) Why choose Randstad to represent youWe are a team of specialists consultants dedicated to the Banking and Financial Services sector. Having placed others into these AML roles successfully, we are in a position to guide you through the application process, which will include an assessment centre. We will advise you each step of the way. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.For further details, please email charlotte.keilbart@randstad.com.au or apply directly.
        Senior Analyst, Financial CrimeAML / KYC / TM12 month fixed term contractSydney or Melbourne basedThe Financial Crime Operations Unit (FCU) is responsible for the development, implementation and ongoing leadership of Groups financial crime operations focusing on systems, people and processes through effective detection, prevention, assessment and escalation of the businesses AML and sanction events to effectively counter money laundering, terrorism financing and sanctions risks.FCU is a team of dedicated individuals working closely with line 1 risk teams across the business and line 2 Financial Crime Compliance, in addition to providing information for external stakeholders.The RoleThe Senior Financial Crime Analyst is primarily responsible to provide subject matter expertise and be the point of reference to multiple tasks across the Financial Crime Operations Unit. You will assist our people, and play a part in uplifting capability and processes.Responsibilites• You will be the first point of contact within the FCU team to train and coach your peers on all technical aspects of AML/CTF & Sanctions• You will be responsible for updating our Standard Operating Procedures which support the embedding of risk and compliance frameworks as required that impact the FCU• You will be required to assist with mapping end to end processes within FCU when requested• You will assist with the execution of CAP testing and provide technical expertise to document control failure points with your manager• You will be responsible for providing feedback directly to your manager which relates to skills matrix gaps or performance gaps 2• Escalate any issues/delays as required• You will be responsible for providing insights on all quality assurance issues• You will have oversight of the quality assurance process and as required effectively coach your peers to improve their capability based on your technical ability• Manage multiple relationships Experience• Experience working within Financial Crime and Sanction Operations teams(Min 2-5 years)• Technical skills in AML/CTF & Sanctions operations• Advanced Excel and Word skills• Strong interpersonal skills• Strong communication skills (both oral and written)• Strong ability in attention to detail• Demonstrated ability to make decisions and solve problems rapidly.• Strong regulatory knowledge of onboarding, know your client (KYC), anti-money laundering (AML) and compliance frameworks.(preferred)• Superannuation, investments and insurance knowledge (preferred) Why choose Randstad to represent youWe are a team of specialists consultants dedicated to the Banking and Financial Services sector. Having placed others into these AML roles successfully, we are in a position to guide you through the application process, which will include an assessment centre. We will advise you each step of the way. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.For further details, please email charlotte.keilbart@randstad.com.au or apply directly.

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