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    1 job found in new south wales

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      • mascot, new south wales
      • permanent
      • AU$75,000 - AU$85,000, per year, Super
      • full-time
      Your New CompanyA luxury Australian Retail business located in Alexandria is seeking an experienced Customer Service Manager to join their supportive team. This company is renowned in the interior design market for their innovative designs, luxurious products and superior customer service. Your New RoleAs the Customer Service Manager, you will be responsible for leading an established and successful team of four Customer Service Consultants in delivering an exceptional customer experience. Additionally, you will report to the Group Financial Controller, known within the business for their strategic and supportive management style. Your main responsibilities will include:Lead by example and assist the team with answering customer queriesHandle and solve customer escalations in a timely mannerEnsure team are at productivity and that budgets are being metProvide ongoing training and development to your teamIdentify process improvements and ensure processes are compliantAlways go the extra mile in ensuring customer satisfaction Your Company BenefitsFree undercover on-site parkingClose to public transport in Alexandria / Green SquareSupportive and nurturing team environmentFlexible working optionsGenerous employee discountsWork laptop and phone plan reimbursedCareer advancement opportunitiesDaily coffee provided when working on-site About YouPrevious experience as Customer Service Manager, Customer Care Manager, Call Centre Manager, Contact Centre Manager, Customer Service Team Leader, Customer Service Supervisor, Call Centre Team Leader, Retail Manager OR Area ManagerNatural ability to establish relationships with customersWarm and friendly communication skillsHigh attention to detailIf this sounds like you, please APPLY NOW or for a confidential discussion contact Lauren Thayers on lauren.thayers@randstad.com.au or 8215 1017. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
      Your New CompanyA luxury Australian Retail business located in Alexandria is seeking an experienced Customer Service Manager to join their supportive team. This company is renowned in the interior design market for their innovative designs, luxurious products and superior customer service. Your New RoleAs the Customer Service Manager, you will be responsible for leading an established and successful team of four Customer Service Consultants in delivering an exceptional customer experience. Additionally, you will report to the Group Financial Controller, known within the business for their strategic and supportive management style. Your main responsibilities will include:Lead by example and assist the team with answering customer queriesHandle and solve customer escalations in a timely mannerEnsure team are at productivity and that budgets are being metProvide ongoing training and development to your teamIdentify process improvements and ensure processes are compliantAlways go the extra mile in ensuring customer satisfaction Your Company BenefitsFree undercover on-site parkingClose to public transport in Alexandria / Green SquareSupportive and nurturing team environmentFlexible working optionsGenerous employee discountsWork laptop and phone plan reimbursedCareer advancement opportunitiesDaily coffee provided when working on-site About YouPrevious experience as Customer Service Manager, Customer Care Manager, Call Centre Manager, Contact Centre Manager, Customer Service Team Leader, Customer Service Supervisor, Call Centre Team Leader, Retail Manager OR Area ManagerNatural ability to establish relationships with customersWarm and friendly communication skillsHigh attention to detailIf this sounds like you, please APPLY NOW or for a confidential discussion contact Lauren Thayers on lauren.thayers@randstad.com.au or 8215 1017. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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