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4 jobs found in Epping, Victoria

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    • tullamarine, victoria
    • permanent
    • AU$27.00 - AU$28.00 per hour
    • full-time
    The companyMy client are experts in glass repair and replacement in Australia, currently looking to expand their business in Tullamarine for service agents. The role will be a full time permanent opportunity to join this reputable household company You will be responsible for but not limited toYou will join a small team in their Tullamarine office to take inbound calls regarding customers’ emergency glass replacement needs and providing tailored solutions for new glass applications for home improvements.Providing customers with quotes for repairs/replacements of glassUpselling products where possible/offering discounted prices to secure the saleBooking in customers for repairs by using the timetable for available repairmanOutbound calls to reschedule any current bookingsWork closely with the Sales, Planning and Glazing teamsFlexible rostering from 8.00am to 7.00pm Monday to Friday and 8.30am to 4.00pm SaturdaysWFH 3 days a weekTo be successful in this roleMust have customer service, KPI and conversion to sales experienceExcellent communication skills, with the ability to connect with a varied audienceStrong administrative skills including attention to detail and accuracyThe ability to organise, multitask and prioritise your daily responsibilitiesBuilding industry experience/knowledge is not essential but highly desirable Benefits Full training will be provided, with support from experienced team membersCareer growth opportunitiesIncentive Structure and Employee BenefitsOngoing development programsQuarterly and annual reward and recognition programAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The companyMy client are experts in glass repair and replacement in Australia, currently looking to expand their business in Tullamarine for service agents. The role will be a full time permanent opportunity to join this reputable household company You will be responsible for but not limited toYou will join a small team in their Tullamarine office to take inbound calls regarding customers’ emergency glass replacement needs and providing tailored solutions for new glass applications for home improvements.Providing customers with quotes for repairs/replacements of glassUpselling products where possible/offering discounted prices to secure the saleBooking in customers for repairs by using the timetable for available repairmanOutbound calls to reschedule any current bookingsWork closely with the Sales, Planning and Glazing teamsFlexible rostering from 8.00am to 7.00pm Monday to Friday and 8.30am to 4.00pm SaturdaysWFH 3 days a weekTo be successful in this roleMust have customer service, KPI and conversion to sales experienceExcellent communication skills, with the ability to connect with a varied audienceStrong administrative skills including attention to detail and accuracyThe ability to organise, multitask and prioritise your daily responsibilitiesBuilding industry experience/knowledge is not essential but highly desirable Benefits Full training will be provided, with support from experienced team membersCareer growth opportunitiesIncentive Structure and Employee BenefitsOngoing development programsQuarterly and annual reward and recognition programAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    Your New CompanyWe have partnered with a huge services firm in their superannuation and retirement division, as they go through a massive period of growth. Having some renowned clients in the superannuation and retirement space who work under their umbrella, they have seen an upward trajectory of growth with those brands. Providing innovative and tailored administration solutions to their clients, with the goal of achieving effective and sustainable outcomes. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their superannuation and retirement related accounts. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceAdhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service role - advantageous but not necessaryTraining and Working Hours/ScheduleFull training for 3 weeks will be provided. Post the training you will transition into a rotating roster, between 8am to 5pm, Monday to Friday. You will also have the opportunity to work for up to 3 days from home!Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesA great opportunity to broaden experience in financial servicesIf you’re ready to expand your career and join a highly reputable company, click the link below, or email your resume to priya.reddy@randstad.com.au https://docs.google.com/forms/d/e/1FAIpQLSdC9RdyPPYUxZfK85dLEGiR1jv2zYmH31fm_JK158MB7Jyx9A/viewform Please note: due to the volume of applications, only shortlisted candidates with valid working rights (candidates with a valid working visa must have a minimum of 1 year validity) will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Your New CompanyWe have partnered with a huge services firm in their superannuation and retirement division, as they go through a massive period of growth. Having some renowned clients in the superannuation and retirement space who work under their umbrella, they have seen an upward trajectory of growth with those brands. Providing innovative and tailored administration solutions to their clients, with the goal of achieving effective and sustainable outcomes. Your New Role You will be a passionate and driven Customer Service expert. You will have excellent communication and organizational skills, confidence with using technology and willing to go above and beyond to provide a high caliber of customer service.In this role you will support the customers with providing tailored solutions for their superannuation and retirement related accounts. How you will contributeAssist customers with identifying and delivering tailored solutions to their financial needsProviding a high quality of customer serviceAdhering to all KPI’s, especially call handling times and call quality Bringing your jazz to the team culture and working alongside the team towards a wider goalWhat you will bring to the teamA passion for problem solving and providing solutions, with strong verbal and written communications skills Ability to work autonomously and efficientlyStrong administrative skills along with the ability to work efficiently with multiple systemsPrevious experience in a customer service role - advantageous but not necessaryTraining and Working Hours/ScheduleFull training for 3 weeks will be provided. Post the training you will transition into a rotating roster, between 8am to 5pm, Monday to Friday. You will also have the opportunity to work for up to 3 days from home!Benefits for you A supporting and rewarding work cultureFlexible working hours and arrangementsCareer growth opportunitiesA great opportunity to broaden experience in financial servicesIf you’re ready to expand your career and join a highly reputable company, click the link below, or email your resume to priya.reddy@randstad.com.au https://docs.google.com/forms/d/e/1FAIpQLSdC9RdyPPYUxZfK85dLEGiR1jv2zYmH31fm_JK158MB7Jyx9A/viewform Please note: due to the volume of applications, only shortlisted candidates with valid working rights (candidates with a valid working visa must have a minimum of 1 year validity) will be contacted. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • AU$66,000 - AU$67,000, per year, annual bonuses, 3 days WFH
    • full-time
    The companyMy client who is a household name in the energy industry is currently working on implementing a project to transform their customer service experience in their newest project. The Role They are seeking passionate customer service representatives to join their new inbound customer service team. Currently helping to migrate customers over to a new platform that is a leading operating model and customer platform that has been utilised with success in the UK. Some of your day to day your duties will include but are not limited to:You will be taking inbound calls and emails from customers for all end to end solutions for a better customer experienceCreating tailored solutions for all customers and dealing with different issues day to dayBe a customer energy specialist within the businessAccurately and timely capture of call information, entering all information received into relevant systems About youTo be successful in joining the team you will be: Passionate about delivering results and meeting customer expectationsAble to think outside the box and be confident Exceptional written and verbal communication skills, with the ability to relay information correctlyBenefitsFull training is providedWork from home 3 days a weekAnnual bonuses (based on customer service delivery) To applyPlease apply directly by clicking apply now and submitting your resume.If you or someone in your network are keen to find out more about this exciting opportunity or other Business Support opportunities across Victoria, please email Kathy Zhai at kathy.zhai@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    The companyMy client who is a household name in the energy industry is currently working on implementing a project to transform their customer service experience in their newest project. The Role They are seeking passionate customer service representatives to join their new inbound customer service team. Currently helping to migrate customers over to a new platform that is a leading operating model and customer platform that has been utilised with success in the UK. Some of your day to day your duties will include but are not limited to:You will be taking inbound calls and emails from customers for all end to end solutions for a better customer experienceCreating tailored solutions for all customers and dealing with different issues day to dayBe a customer energy specialist within the businessAccurately and timely capture of call information, entering all information received into relevant systems About youTo be successful in joining the team you will be: Passionate about delivering results and meeting customer expectationsAble to think outside the box and be confident Exceptional written and verbal communication skills, with the ability to relay information correctlyBenefitsFull training is providedWork from home 3 days a weekAnnual bonuses (based on customer service delivery) To applyPlease apply directly by clicking apply now and submitting your resume.If you or someone in your network are keen to find out more about this exciting opportunity or other Business Support opportunities across Victoria, please email Kathy Zhai at kathy.zhai@randstad.com.au.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • melbourne, victoria
    • permanent
    • full-time
    Do you want to be a part of something big? GSA was founded by Dylan Alcott OAM. Now they have partnered with some of Australia's biggest brands to make real change. With a suite of successful programs currently running, they have funding secured for the next wave of innovation to assist people with disabilities through digital products and services. With all this change happening, we need you to set our new benchmarks for the level of customer service we provide our partners and users.The roleThis is a leadership role managing the customer support operations. Responsible for ensuring the success of all aspects of the customer journey. Ensuring processes, systems, tools and procedures are aligned to ensure the best customer experience for all. As a leader you will develop and mentor a team of dedicated customer support associates. Your aim is to ensure the organisation’s vision is representative of our customer needs, and that solutions delivered are engaging, user centred, and always delighting and exceeding customer expectations. As a leader and manager, you will foster positive partnerships with our partners, clients and users. You will strive for excellence and continuous improvement, with a keen eye on future growth and innovation opportunities.Your expertise that will ensure your success within the roleWe’re looking for a highly organised professional with management experience who can ensure the most efficient customer service operations. Your experience will include managing and developing customer support teams, in an online (Zendesk) environment. You will have strong values around care and empathy.Leadership experience in a service delivery environmentAbility to translate your skills to other employees through training and mentoringAn understanding of the complete customer lifecycle, technology, and customer experience solutions. Customer relationship focused complimented by a data driven approachCollaborative working style Microsoft 365 suite experience is regardedDriven to create a new generation of disability inclusion that is equitable for allThe benefitsYou will be working in a customer driven, entrepreneurial start-up environment that has drawn a highly talented management team, who share the vision to accelerate GSAs successes. An accessibility friendly, diverse, and inclusive workplaceCreative and supportive work environmentCentral Melbourne location, close to public transportFlexible work arrangements, including work from home if preferredCompetitive salaryReady to Lead! Innovate! Create! Here is how to apply: If you require any adjustments to the application process to enable you to apply, or if you have any questions please contact us by emailing; james.sycamore@randstad.com.au or Calling or sms: 0452393959If you are ready to apply for the role of Customer Support Lead, send your resume now. We are ready to hire.REF:GSAAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Do you want to be a part of something big? GSA was founded by Dylan Alcott OAM. Now they have partnered with some of Australia's biggest brands to make real change. With a suite of successful programs currently running, they have funding secured for the next wave of innovation to assist people with disabilities through digital products and services. With all this change happening, we need you to set our new benchmarks for the level of customer service we provide our partners and users.The roleThis is a leadership role managing the customer support operations. Responsible for ensuring the success of all aspects of the customer journey. Ensuring processes, systems, tools and procedures are aligned to ensure the best customer experience for all. As a leader you will develop and mentor a team of dedicated customer support associates. Your aim is to ensure the organisation’s vision is representative of our customer needs, and that solutions delivered are engaging, user centred, and always delighting and exceeding customer expectations. As a leader and manager, you will foster positive partnerships with our partners, clients and users. You will strive for excellence and continuous improvement, with a keen eye on future growth and innovation opportunities.Your expertise that will ensure your success within the roleWe’re looking for a highly organised professional with management experience who can ensure the most efficient customer service operations. Your experience will include managing and developing customer support teams, in an online (Zendesk) environment. You will have strong values around care and empathy.Leadership experience in a service delivery environmentAbility to translate your skills to other employees through training and mentoringAn understanding of the complete customer lifecycle, technology, and customer experience solutions. Customer relationship focused complimented by a data driven approachCollaborative working style Microsoft 365 suite experience is regardedDriven to create a new generation of disability inclusion that is equitable for allThe benefitsYou will be working in a customer driven, entrepreneurial start-up environment that has drawn a highly talented management team, who share the vision to accelerate GSAs successes. An accessibility friendly, diverse, and inclusive workplaceCreative and supportive work environmentCentral Melbourne location, close to public transportFlexible work arrangements, including work from home if preferredCompetitive salaryReady to Lead! Innovate! Create! Here is how to apply: If you require any adjustments to the application process to enable you to apply, or if you have any questions please contact us by emailing; james.sycamore@randstad.com.au or Calling or sms: 0452393959If you are ready to apply for the role of Customer Support Lead, send your resume now. We are ready to hire.REF:GSAAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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