- Randstad is servicing a State Government agency in the Transport industry to find talented Customer Service Representatives to join their growing team in their Ringwood and Heatherton branches.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a flexible roster varying from 20 to 38 hours per week from Monday to Friday. Occasional opportunity to for over-time on Saturdays.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointmentsAssist and respond to customer enquiries Promote and educate customers on available online digital platforms To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Randstad is servicing a State Government agency in the Transport industry to find talented Customer Service Representatives to join their growing team in their Ringwood and Heatherton branches.We are looking for experienced, energetic and passionate customer service representatives looking to become part of a friendly and collaborative team on a flexible roster varying from 20 to 38 hours per week from Monday to Friday. Occasional opportunity to for over-time on Saturdays.Duties will include but not limited to:Conducting driver licenses tests and assessing candidates Providing constructive feedback Carry out administrative tasks such as data entry, issuing written correspondence, scheduling appointmentsAssist and respond to customer enquiries Promote and educate customers on available online digital platforms To be successful you will have:Proven experience working in a fast paced face to face customer service environmentsA strong level of resilience, ability to work with KPI’sExcellent time managementEagerness to learn and develop new skillsThe ability to work with various systems and software packages*In addition you will be required to complete various assessments before being deemed successful for these positions.*Must have a full Australian Drivers License. If this sounds like the role for you please apply now. For further information please contact Marion Gayet at marion.gayet@randstad.com.auAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- Join a State Government entity on a casual after hours basis (5pm to 9pm, 2 to 3 days per week) for a 3 months + contract and grow your customer service skills by tracing and recording close contact to Covid Positive cases from ESTA internal staff. Key accountabilities:Follow ESTA’s documented contact tracing process, ensuring accuracy of information obtainedand recorded, in line with relevant government compliance requirements.Interview internal stakeholders to capture and document required details and inform process,providing written responses where appropriate and communication with impacted stakeholders.Contribute to reporting internally and externally for the purposes of COVID-19 contact tracing andvaccination status.Build relationships and engage with internal SME’s, including the Senior Advisor – Health &Safety, Workplace Relations, EMEC’s, Health of Emergency Management Services to confirmdirections on compliance requirements and escalate appropriate information. Key selection criterias:Demonstrable experience following and documenting detailed processes and information with ahigh level of attention to detail.Excellent written and verbal communication, including active listening and emotional intelligence.Strong stakeholder engagements skills and ability to pivot to changing demands.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Join a State Government entity on a casual after hours basis (5pm to 9pm, 2 to 3 days per week) for a 3 months + contract and grow your customer service skills by tracing and recording close contact to Covid Positive cases from ESTA internal staff. Key accountabilities:Follow ESTA’s documented contact tracing process, ensuring accuracy of information obtainedand recorded, in line with relevant government compliance requirements.Interview internal stakeholders to capture and document required details and inform process,providing written responses where appropriate and communication with impacted stakeholders.Contribute to reporting internally and externally for the purposes of COVID-19 contact tracing andvaccination status.Build relationships and engage with internal SME’s, including the Senior Advisor – Health &Safety, Workplace Relations, EMEC’s, Health of Emergency Management Services to confirmdirections on compliance requirements and escalate appropriate information. Key selection criterias:Demonstrable experience following and documenting detailed processes and information with ahigh level of attention to detail.Excellent written and verbal communication, including active listening and emotional intelligence.Strong stakeholder engagements skills and ability to pivot to changing demands.Successful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- Join a State Government entity on a 3 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Gaming and Liquor licensing and regulations. Key accountabilities:First point of contact for customers handling inbound callsIssue written correspondences and provide accurate information to emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Join a State Government entity on a 3 months contract and grow your customer service skills by providing information, advice and support to customers in relation to Gaming and Liquor licensing and regulations. Key accountabilities:First point of contact for customers handling inbound callsIssue written correspondences and provide accurate information to emails queriesResponding to customer needs in a professional and timely mannerAchieve a high level of customer satisfaction through first contact resolutionMeeting deadlines, required outcomes and performance expectations Ensure the integrity, protection and compliance of information and customer data Key selection criterias:Previous call centre or customer service experience Excellent communication skills, verbal and writtenStrong attention to details and understanding of data privacy and securityAbility to work with KPIsSuccessful candidates will undergo a background and police checks ahead of starting.If this sounds like the role for you please apply now. If you know someone who may also be interested, please share this opportunity with them.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
- Our state government client is looking for experienced and skilled customer service professionals to work in their customer service centre in Geelong.The successful candidates will show the following attributes :Motivation to work in a Customer Service role and a genuine interest in resolving customers enquiriesHave a full valid driver’s licence and ability to drive a manual vehicleFlexibility to work across several offices within reasonable travel distancesFlexibility around hours and assignment requirementsProfessional, enthusiastic and courteous demeanour and excellent attendance and punctuality.Ability to learn, retain and apply large amounts of product, procedure and system information in a fast paced and high transaction environmentExcellent communication skillsAble to guide customers in digital servicesComputer Literacy with diverse computerKey tasks:Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner .Supporting a number of self service, web applications and kiosk servicesDrive testingVehicle InspectionsEffectively respond to customer complaints and escalate issues to a team leader where appropriate.Working collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives and provide guidance and development to fellow team leaders.Using multiple systems to extract and interpret a wide range of customer data to resolve customerChecks required to start in role:National Police record checkDept of Immigration and Citizenship Right to workLicence Drivers History checkIf you think you have the required experience and drive for a great inbound call centre role please apply on the link below or for more information contact Ryan.hall@randstad.com.AuAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.Our state government client is looking for experienced and skilled customer service professionals to work in their customer service centre in Geelong.The successful candidates will show the following attributes :Motivation to work in a Customer Service role and a genuine interest in resolving customers enquiriesHave a full valid driver’s licence and ability to drive a manual vehicleFlexibility to work across several offices within reasonable travel distancesFlexibility around hours and assignment requirementsProfessional, enthusiastic and courteous demeanour and excellent attendance and punctuality.Ability to learn, retain and apply large amounts of product, procedure and system information in a fast paced and high transaction environmentExcellent communication skillsAble to guide customers in digital servicesComputer Literacy with diverse computerKey tasks:Deliver registration and licensing services around the needs of our customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner .Supporting a number of self service, web applications and kiosk servicesDrive testingVehicle InspectionsEffectively respond to customer complaints and escalate issues to a team leader where appropriate.Working collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives and provide guidance and development to fellow team leaders.Using multiple systems to extract and interpret a wide range of customer data to resolve customerChecks required to start in role:National Police record checkDept of Immigration and Citizenship Right to workLicence Drivers History checkIf you think you have the required experience and drive for a great inbound call centre role please apply on the link below or for more information contact Ryan.hall@randstad.com.AuAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
