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    • brisbane, queensland
    • contract
    • full-time
    Inbound Customer ServiceEnoggera LocationParking on site$31.25 per hour + super3 months contract - possible extensionRandstad are currently recruiting phone based customer service officers for a valued client based on the Northside of Brisbane. This is an inbound customer service role and we are looking for people with strong customer service focus and who are able to work full time. Flexible hours are available across a 24/7 roster.If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you About the position:Take a high volume of inbound calls from customers and other key stakeholders Assess service requests to determine if they are within the scope of contractRecord details of service request(s) including any other relevant information in the Defence Estate Information System (DEIS)Assign service requests to the EMOS Contractor, the applicable Miscellaneous Services Contractor and other Defence ContractorsCoordinate service requests that cross multiple Contractors to ensure a seamless delivery to the CustomerMaintaining and updating electronic recordsGeneral AdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in call centre is highly desirableConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied rolePlease note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Inbound Customer ServiceEnoggera LocationParking on site$31.25 per hour + super3 months contract - possible extensionRandstad are currently recruiting phone based customer service officers for a valued client based on the Northside of Brisbane. This is an inbound customer service role and we are looking for people with strong customer service focus and who are able to work full time. Flexible hours are available across a 24/7 roster.If you are looking for your next opportunity and are open to temporary positions with the opportunity to stay with an organisation long term, this could be a great role for you About the position:Take a high volume of inbound calls from customers and other key stakeholders Assess service requests to determine if they are within the scope of contractRecord details of service request(s) including any other relevant information in the Defence Estate Information System (DEIS)Assign service requests to the EMOS Contractor, the applicable Miscellaneous Services Contractor and other Defence ContractorsCoordinate service requests that cross multiple Contractors to ensure a seamless delivery to the CustomerMaintaining and updating electronic recordsGeneral AdministrationAbout You:Ability to work autonomously as well as part of a teamProficient computer skills, ability to use Microsoft applications and the internetHigh level problem-solving skillsPositive and professional attitudeExcellent time management and organisational skillsPrevious experience in call centre is highly desirableConfident communicator both verbally and writtenReliable and flexibleDemonstrate resilience and ability to remain calm under pressureLicense and access to a reliable vehicleBenefits to You:Multiple immediate opportunities availableOnsite parkingSupportive team environmentFast-paced and varied rolePlease note: only shortlisted candidates will be contacted on this occasion. We thank you in advance for your applicationAt Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • AU$28.53 per hour
    • full-time
    Come and join ReAmped Energy, Australia’s fastest growing energy company. Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia. With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsThe talents you bring: Experience in complaints Customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team playerPeople personWho you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines. This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Come and join ReAmped Energy, Australia’s fastest growing energy company. Randstad has exclusively partnered with ReAmped Energy, an independent electricity provider who’s disrupting the electricity market across Australia. With their compelling customer experience, extremely high customer NPS scores and low wait times, the Customer Experience team is held in high regard.About your new opportunity:Your role as a Customer Experience Specialist will see you responsible for answering customer queries through different platforms such as phone, web chat, social media and email. Support the business strategies, plans and procedures Ensure set goals for performance and growth are achieved Promote company culture and vision and values Support all segments in answering customer enquiries via email, calls and social media Live chat cover, including weekends Partake in regular coaching and training Ensure regulatory and legal compliance is adhered to Adhere to KPI’s Respond promptly to customer queries Resolve customer complaintsThe talents you bring: Experience in complaints Customer service experience Good understanding of legal regulatory Excellent interpersonal skills Excellent written and verbal communication skills Good time management and organisational skills Ability to work autonomously Team playerPeople personWho you are:You’re someone who cares and is passionate about your own development and the team's success. You’ve got a track record of owning whatever comes your way and proven you can meet deadlines. This is a permanent position in ReAmped Energy's growing contact centre based in Brisbane CBD so we are looking for the right person! If you are interested in this position please apply NOW! At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • AU$53,000 per year
    • full-time
    Randstad has had the opportunity to work exclusively with a large novated leasing organisation. Our client is a leading provider of salary packaging administration services in Queensland. We are looking for multiple Customer Care Consultants to join their team and to continue to empower customers to make the most of their salaries. About your new roleThe Customer Care Consultant will provide exceptional customer service through the management of customer queries and requests. You will have continued support from your Team Leader, team members and the wider organisation. Adhere to all compliance and quality standard Customer interaction; over the phone, emails and face to face Responsible for processing salary packaging claims You will be the first point of contact for resolutionsResolve queries from various Government stakeholders Handling of volume of callsFull time permanent position Salary; $53,112 including super.About you You will have previous experience in customer service positions and will be required to uphold a high standard of customer service. Demonstrated customer service skills Strong attention to details and accuracy Problem Solving and conflict resolution skillsAbility to understand customer needs Excellent communication skills and the ability to build rapport with customers. Basic Microsoft Office Skills Basic numerical Skills Available to interview week commencing the 10th of January 2022Benefits of the roleSalary packaging and novated lease benefits and discounts12 weeks paid parental leave and access to our Parents PortalTax-exempt employee share planPaid income protection insurance under our default superannuation planA broad range of learning and development programsCareer break and volunteering leaveEmployee Assistance Program and annual flu vaccinationLifestyle Rewards programIf you are interested in the above role and meet the capabilities of the position. Please click APPLY NOW otherwise for a confidential discussion please email brisbaneassessmentcentre@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad has had the opportunity to work exclusively with a large novated leasing organisation. Our client is a leading provider of salary packaging administration services in Queensland. We are looking for multiple Customer Care Consultants to join their team and to continue to empower customers to make the most of their salaries. About your new roleThe Customer Care Consultant will provide exceptional customer service through the management of customer queries and requests. You will have continued support from your Team Leader, team members and the wider organisation. Adhere to all compliance and quality standard Customer interaction; over the phone, emails and face to face Responsible for processing salary packaging claims You will be the first point of contact for resolutionsResolve queries from various Government stakeholders Handling of volume of callsFull time permanent position Salary; $53,112 including super.About you You will have previous experience in customer service positions and will be required to uphold a high standard of customer service. Demonstrated customer service skills Strong attention to details and accuracy Problem Solving and conflict resolution skillsAbility to understand customer needs Excellent communication skills and the ability to build rapport with customers. Basic Microsoft Office Skills Basic numerical Skills Available to interview week commencing the 10th of January 2022Benefits of the roleSalary packaging and novated lease benefits and discounts12 weeks paid parental leave and access to our Parents PortalTax-exempt employee share planPaid income protection insurance under our default superannuation planA broad range of learning and development programsCareer break and volunteering leaveEmployee Assistance Program and annual flu vaccinationLifestyle Rewards programIf you are interested in the above role and meet the capabilities of the position. Please click APPLY NOW otherwise for a confidential discussion please email brisbaneassessmentcentre@randstad.com.au. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    • brisbane, queensland
    • permanent
    • full-time
    Randstad are currently seeking Casual Driving Examiner's to work across various Brisbane locations for a well known Government Department. The Department is preparing to go into their peak period and therefore looking for high performing and innovative casual Driving Examiner’s.In the role of Driving Examiner you will conduct driving assessments for Queensland driver's licences using your interpersonal skills with a large emphasis on quality customer service. A key part of the role is you will be able to recognise and identify solutions to problems as they arise. You will be a team player and are able to communicate clearly and professionally with a wide range of customers across Queensland.- You must be flexible to work on a casual basis with no guaranteed hours- Start date: Early February - AO3 Level - $41.00p/h- Australian Citizenship or Permanent Residency required You must fit below criteria!Mandatory Requirements:Heavy Rigid Licence (no conditions) held for 12 monthsManual Open Licence held for 12 monthsClean Driving History - Will be required to clear a Traffic History ReportMust have a clear Criminal HistoryMust be able to multitaskAble to work as a teamDesirable Requirements:Experience in conducting driver assessments across all licence classes.Experience in driving, trainingProfessional customer service - highly desirableKey Responsibilities:Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held.Contribute to the operation of Customer Service Centres in accordance with relevant Public Sector industrial agreements.Consult, liaise and provide advice to all stakeholders on matters relating to driver licence assessment and road safety.Prepare correspondence, submissions and reports as required.Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.A sound knowledge of or the ability to acquire a sound knowledge of contemporary human resource management issues, particularly equal opportunity and anti-discrimination practices.Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback.Undertake training and development opportunities that are identified as necessary to achieve work unit goals, and gain awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs.Contribute to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and departmental policy and procedures and participating in risk management and corrective action programs. Ensure that security systems are observed.If you are interested in these rare opportunities to work for a State Government Department please apply and one of our consultants will reach out if you are successfully shortlisted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
    Randstad are currently seeking Casual Driving Examiner's to work across various Brisbane locations for a well known Government Department. The Department is preparing to go into their peak period and therefore looking for high performing and innovative casual Driving Examiner’s.In the role of Driving Examiner you will conduct driving assessments for Queensland driver's licences using your interpersonal skills with a large emphasis on quality customer service. A key part of the role is you will be able to recognise and identify solutions to problems as they arise. You will be a team player and are able to communicate clearly and professionally with a wide range of customers across Queensland.- You must be flexible to work on a casual basis with no guaranteed hours- Start date: Early February - AO3 Level - $41.00p/h- Australian Citizenship or Permanent Residency required You must fit below criteria!Mandatory Requirements:Heavy Rigid Licence (no conditions) held for 12 monthsManual Open Licence held for 12 monthsClean Driving History - Will be required to clear a Traffic History ReportMust have a clear Criminal HistoryMust be able to multitaskAble to work as a teamDesirable Requirements:Experience in conducting driver assessments across all licence classes.Experience in driving, trainingProfessional customer service - highly desirableKey Responsibilities:Conduct driving assessments to determine the competency of applicants for all classes of driver's licence held.Contribute to the operation of Customer Service Centres in accordance with relevant Public Sector industrial agreements.Consult, liaise and provide advice to all stakeholders on matters relating to driver licence assessment and road safety.Prepare correspondence, submissions and reports as required.Demonstrated knowledge of, or the ability to rapidly acquire knowledge of the Act, Regulations, Policies and practices relating to the driver licence assessment function.A sound knowledge of or the ability to acquire a sound knowledge of contemporary human resource management issues, particularly equal opportunity and anti-discrimination practices.Actively participate in personal performance planning and appraisal through accepting and providing positive and constructive feedback.Undertake training and development opportunities that are identified as necessary to achieve work unit goals, and gain awareness of corporate responsibilities through the appropriate induction processes and participation in other relevant programs.Contribute to a safe and healthy workplace by complying with Workplace Health and Safety legislation, codes of practice, standards and departmental policy and procedures and participating in risk management and corrective action programs. Ensure that security systems are observed.If you are interested in these rare opportunities to work for a State Government Department please apply and one of our consultants will reach out if you are successfully shortlisted.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

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